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gen2stew
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AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:26 am

AA had said that the snack basket will soon be linen lined and linen will be placed on the tray table prior to service. It's nothing more than putting lipstick on a pig; the true issue of an unpopular idea/change is not being fixed. The premium passengers on AA are thankfully not settling quietly for the down market changes that US/HP have inflicted.
I don't know why blessings wear disguises. If I were a blessing, I'd run around nude!
 
AAplat4life
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:41 am

I had a breakfast flight on AA this morning. In the over 25 years I've been flying on AA, this was without a doubt the worst. The crew said that management does not listen to their comments. I sent in an email, and the response I got confirmed this. There was not another meal I was told, but then I saw other covered meal trays go back to coach. It is becoming clear that AA cannot handle premium service on a consistent level. Is it any wonder it ranked in the high 80s on the last global bak airline survey! Much lower than Delta and even United.
 
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N62NA
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:51 am

Early last summer, domestic F meals were great, as they always had been, but by the end of the summer, they were inedible.

Flew F on an AA 3 class 772 LAX-MIA last week and the food was better, but not quite as good as it used to be just a year ago.
 
MAH4546
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:56 am

New catering is absolutely on the way.

Flights between 2 and 2.5 hours will get brand-new catering. The old full-size salad entrees already being re-introduced out of O'Hare.

Linens are an easy thing to bring in quickly; harder to replace catering quickly when the food is ordered so far in advance.

[Edited 2015-03-17 19:58:04]
a.
 
MesaFlyGuy
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:59 am

Quoting 9w748capt (Reply 3):
DUI Dougie's impact on AA's F service has been horrific and frankly just embarrassing. The guy's making himself (and the shareholders) extremely rich though, so who gives a crap.

Are we ever going to a through an AA-related thread without a disrespectful and immature comment about "DUI Dougie"?

[Edited 2015-03-17 20:00:12]
The views I express are my own and do not reflect the views and opinions of my company.
 
bristolflyer
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:25 am

Quoting MesaFlyGuy (Reply 5):
disrespectful and immature comment about "DUI Dougie"?

Since when did a DUI offender earn respect?
Fortune favours the brave
 
Byrdluvs747
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:30 am

Quoting MesaFlyGuy (Reply 5):
Are we ever going to a through an AA-related thread without a disrespectful and immature comment about "DUI Dougie"?


I prefer plastic cup Parker or Dixie cup Doug, as It truly applies to his penny pinching philosophy towards airline service. These monikers are richly deservedd given his history of degrading an airlines product.

I shouted from the mountain top that AA's product would be degraded to US levels and now we find ourselves talking about how AA is going to 'snaz up' their meals.
The 747: The hands who designed it were guided by god.
 
9w748capt
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:31 am

Quoting mah4546 (Reply 4):

New catering is absolutely on the way.

Flights between 2 and 2.5 hours will get brand-new catering. The old full-size salad entrees already being re-introduced out of O'Hare.

Linens are an easy thing to bring in quickly; harder to replace catering quickly when the food is ordered so far in advance.

That's good to hear. What about Hawaii flights? Or premium cabin meals to Europe? Would be nice if those meals were returned to AA standards too.
 
MesaFlyGuy
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:32 am

Quoting bristolflyer (Reply 6):

Quoting MesaFlyGuy (Reply 5):
disrespectful and immature comment about "DUI Dougie"?

Since when did a DUI offender earn respect?

Not condoning his actions, but in this case, and in most cases on this forum, it has no relevance to the discussion and is used as a nickname when talking about the many reasons people don't like him being in charge of the new airline. The "joke" has run its course and is no longer necessary (not that it ever was).

All my own opinion, of course.

[Edited 2015-03-17 20:36:21]
The views I express are my own and do not reflect the views and opinions of my company.
 
OB1504
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:40 am

Quoting 9w748capt (Reply 7):
Maybe if he hadn't gutted the airline so many of us are irrationally loyal to, we wouldn't care as much.

"Gutted"? They (meaning the entire AA management team, not just Doug Parker) made some changes to premium cabin meals and actually listened to their customers and undid the changes when they proved unpopular.
 
frontierflyer
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:44 am

Anyone that puts people's lives at risk do not deserve respect . AA needs to get rid of this clown ! I refuse to pay F fares at these service levels.
 
allegiantflyer
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:45 am

Quoting 9w748capt (Reply 3):
The guy's making himself (and the shareholders) extremely rich though, so who gives a crap.

Actually his pay is supposedly significantly lower than CEO's of other airlines.
http://www.star-telegram.com/news/bu...rican-airlines/article3844175.html
 
9w748capt
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:46 am

Quoting OB1504 (Reply 11):
"Gutted"? They (meaning the entire AA management team, not just Doug Parker) made some changes to premium cabin meals and actually listened to their customers and undid the changes when they proved unpopular.

The entire "AA management team" that made these decisions was basically all legacy LCC. Barely anyone from AA that pulled any weight (and was part of the old AA's turnaround) remained.

Oh wow, so DUI Dougie cuts and slashes all over the place, degrades AA's premium meals to dog food quality - then responds to the uproar by making them just slightly more edible (but still not back to AA standards - which, let's face it, still weren't anywhere close to great on a global standard, but still light years ahead of the filth that's served now) - and we're supposed to praise him? Get real.

There was no reason to gut AA's product in the first place. I mean, other than to fill his own coffers.
 
9w748capt
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:48 am

Quoting allegiantflyer (Reply 13):

Irrelevant - his base salary may be lower - but look at how much he's made in stock options and incentives. Which is driven by maximizing profits, which is driven by the LCC model which he so adores. I'm surprised he hasn't just eliminated meals entirely.
 
allegiantflyer
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:56 am

Quoting 9w748capt (Reply 14):
The entire "AA management team" that made these decisions was basically all legacy LCC. Barely anyone from AA that pulled any weight (and was part of the old AA's turnaround) remained.

Ok well lets be real here, would we rather call up Horton and give him his job back? Horton and his team drove AA down hill financially. Atleast DUI Dougie knows how to be frugal.

I am in no ways possible approving of the new meal service.
 
9w748capt
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 4:01 am

Quoting allegiantflyer (Reply 16):
Ok well lets be real here, would we rather call up Horton and give him his job back? Horton and his team drove AA down hill financially. Atleast DUI Dougie knows how to be frugal.

I am in no ways possible approving of the new meal service.

I would, as would most AA FFs I know. Horton had AA turning around when he was forced out by the merger. AA would've been totally fine on it's own, and in a few years probably been in position to drive a merger themselves, rather than get whored out to LCC.

Nothing wrong with being frugal at all - Dougie had an airline all to himself for which the frugal method was perfect. Wish it would've stayed that way.
 
N1120A
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 4:09 am

Quoting Gen2stew (Thread starter):

AA had said that the snack basket will soon be linen lined and linen will be placed on the tray table prior to service. It's nothing more than putting lipstick on a pig; the true issue of an unpopular idea/change is not being fixed. The premium passengers on AA are thankfully not settling quietly for the down market changes that US/HP have inflicted.

The interim catering since they went back to the old meal windows is better than that disgusting miso chicken thing they were serving. The breakfasts are also better.

Quoting AAplat4life (Reply 1):
Much lower than Delta and even United.

You're kidding, right? As a 1K, I've been eating the same garbage meal for breakfast on UA for the last 3 years. As an EXP, even the current meals are significantly better. Same with onboard service levels, especially AA or sUA compared to sCO domestic flights - where the service is abhorrent. Same with upgrades.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
Carfield
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 4:15 am

Linens are not the problems with AA meals now, and I don't think the snack basket needs a linen. I will rather they spend that extra $1-2 on better sandwiches, and better quality of the meals. I don't want another rubber beef dish or disgusting looking mushroom ravioli!

I am really not a big fan of AA's new international meals and for domestic flights, I fly JetBlue and Virgin America now especially on transcontinental or mid-haul flights. For shorter flights, it is okay as meals are not important, but for longer domestic flights, I just stick with jetBlue. If I am going to fly coach, I mind as well fly a nicer plane with free wifi and Direct TV. I am just lucky that I live LA and have many choices of airlines.

I think AA notices the problems but urge everyone to continue to write AA as frequently as you can. Yes they will give you the form letter reply, but at least they cannot deny that there is a major problem!

Carfield
 
Prost
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 4:29 am

I know at DL On our short haul flights when I walk the snack basket around, I get the 'is this all I get look?'

For those of you who are flying a lot, do you think a fruit and cheese plate served on a China plate would be more palatable? What would be the food item that would best suit your desires? I'm talking flights less than 750 miles or so.
 
B737900ER
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 4:31 am

I thought I was looking at a UA discussion with all the my airline got ruined by your airline non sense.
 
AAplat4life
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 11:26 am

Quoting N1120A (Reply 18):
You're kidding, right? As a 1K, I've been eating the same garbage meal for breakfast on UA for the last 3 years.

I was referring to a 2014 survey of the World's top 100 airlines that had AA in the high 80's, with #1 being the best. UA and DL scored better.

What I was served on an AA breakfast flight the other day was horrible. Perhaps I got the one bad apple, but from what the F/As were telling me the premium passengers have been complaining a lot and management is not paying attention.
 
MaverickM11
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 11:39 am

Quoting MesaFlyGuy (Reply 5):
Are we ever going to a through an AA-related thread without a disrespectful and immature comment about "DUI Dougie"?

Nope! Get used to it. And endless romanticizing the way things never were at AA... You'd think it was SQ before the merger  
Quoting B737900ER (Reply 21):
I thought I was looking at a UA discussion with all the my airline got ruined by your airline non sense.

   It's one of the few constants in aviation history...

Quoting 9w748capt (Reply 14):
The entire "AA management team" that made these decisions was basically all legacy LCC. Barely anyone from AA that pulled any weight (and was part of the old AA's turnaround) remained.

Yes! Gutted! Grab the pitchforks! Burn it down! Kill every one! It's all LCC's fault! Give me back my salad! Keep the 757s!!  Silly

[Edited 2015-03-18 04:44:15]
I don't take responsibility at all
 
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IrishAyes
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 12:15 pm

Quoting 9w748capt (Reply 9):
That's good to hear. What about Hawaii flights? Or premium cabin meals to Europe? Would be nice if those meals were returned to AA standards too.

The meal service I received in J from CDG to PHL the other week was inedible. Absolutely horrific.
 
phillyramp270
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 12:33 pm

Blame LSG SKY CHEF!!!! They own the market on Aircraft catering, if they keep offering the airline bargain prices for crap food... Airlines won't truly care
Barack Obama is not a foreign born, brown skinned, anti-war socialist who gives away healthcare. You're thinking of Jesu
 
ckfred
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 1:41 pm

Let take some shots at comments.

First, my criticism of Doug Parker, when US was lining up the unions to support the merger, was that he got his start at AA, when Bob Crandall was CEO. So, it was going to be another student of Crandall, after Carty, Arpey, and Horton. That was not going to change the culture at AA. AA needed to exit Chapter 11 on its own, then replace Horton with someone who never worked at AMR/AA, who would have brought in a new team of senior management.

Second, the fact that Parker ran a pseudo LCC did not mean that AA was destined to be something like HP or US. The fact is that Parker worked at AA, when it was the best-run airline in the U.S. with the best on-board product.

From what friends of mine who work for AA tell me, Parker got grilled by the unions on the issue of degrading AA's product to US standards. Parker & Co. said that the US route system couldn't support AA's product, because of the lack of premium routes, such as JKF-LHR, LGA-ORD, and LAX-JFK. The combined carrier would maintain AA standards while improving service on the PMUS routes.

Now, it sounding like Parker & Co. aren't living up to those comments. But, was AA really that much better?

In 1996, I had a fruit plate in F on ORD-SAT that was better than any fruit plate I had in a restaurant.

But, in 2006, I had fruit on an F breakfast tray that was so hard (unripe) that it was snapping the tines on the plastic fork and snapped the plastic knife.

In 2002, AA still had 2 F/As working F on a domestic 757, serving the salad, entree, and dessert courses separately. By 2006, they had cut F to 1 F/A, who was serving meals out of the serving cart, and it seems to me that only the dessert was being served separately. Frankly, a first class meal in the late 2000s resembled a coach meal in the 1970s.
 
S75752
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 1:54 pm

I'd like to see an airline actually show off food improvements in Economy. Now that would be quite some rare news!

Seems some airline or another talks about how they're going to "improve" J/F offerings every week.
 
phillyramp270
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:13 pm

All I'm saying is, if I'm paying $6,000 for first class from MIA to LHR, I expect a T-Bone Steak of Same quality from Ruth & Chris or Shrimp scampi from McCormicks and Schmick's... Is food so hard???

[Edited 2015-03-18 07:15:30]

Shoot.. I would take something of the sort, like a meatball sub from subway in coach and a bag a chips

Food is like the main part of passenger amenities, screw wifi and IFE.

Fact of the matter is... ALL airlines suck at this, want any of the above. Fly on a Gulfstream smh


[Edited 2015-03-18 07:22:51]
Barack Obama is not a foreign born, brown skinned, anti-war socialist who gives away healthcare. You're thinking of Jesu
 
pierrelav
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:56 pm

Based on experience being a high tier AA passenger,, stay away from Y class food, while C class is consistently mediocre at best. No premium on First.. Overall, a sad experience..
 
ripcordd
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 2:59 pm

Philly that is not going to happen they just have the equipment onboard to make them the same way Steak tastes like crap re-heated. That being said I had a horrible omelette and horrible hash browns in F on my YEG-DFW flight so bad I didn't eat it and I was starving. But a side note the inflight was amazing...They really need to find items that can be reheated well that taste good. Breakfast sandwiches/Nice big salads with grilled chicken/deli sandwiches/craft beer easy and crowd pleasers
 
silentbob
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:01 pm

Quoting Phillyramp270 (Reply 28):
Is food so hard

Yes, actually it is.
 
lychemsa
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:03 pm

Well the meals in Y on long haul especially from the USA are the pits except for the cheese which is the saving grace.

So welcome.
 
cxb744
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:22 pm

Quoting silentbob (Reply 31):

Quoting Phillyramp270 (Reply 28):
Is food so hard

Yes, actually it is.

The food cannot be cooked on board anymore. It's cooked, frozen/chilled, and then reheated. Holding onto flavor through that process is the tricky part.
Also you are at 8,000 ft in the cabin, you're taste buds are degraded due to altitude.
That being said, AA designs these menus, they should know what they're doing!
What is it? It's A 747-400, but that's not important right now.
 
airDFW
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:24 pm

Quoting lychemsa (Reply 32):
Well the meals in Y on long haul especially from the USA are the pits except for the cheese which is the saving grace.

Then they complain ME3 take away all the traffic. After merger AA meals in Y quality has come down even more...
 
phillyramp270
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:24 pm

So let's brainstorm here... How can we make all the food better in all classes while still being economical?
Barack Obama is not a foreign born, brown skinned, anti-war socialist who gives away healthcare. You're thinking of Jesu
 
ozark1
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:27 pm

Quoting MesaFlyGuy (Reply 5):
Are we ever going to a through an AA-related thread without a disrespectful and immature comment about "DUI Dougie"?

Agree. Why the heck was this comment necessary? Completely uncalled for. Have you ever made a mistake in your life?
I guess domestic is suffering while I am pretty impressed with the international presentation, especially on the awesome 777-300. That stand up bar in business class is beautiful.
 
IAHWorldflyer
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:31 pm

Quoting ckfred (Reply 26):
Frankly, a first class meal in the late 2000s resembled a coach meal in the 1970s.

In the very early '90's the Y breakfast on the AA flights from MEM to DFW was 2 scrambled eggs, 2 slices of bacon and 1 pancake. Coffee/tea and fruit juice also served. On an 85 minute flight.
So yes, F offerings these days aren't quite as good as you got in Y 35 years ago.
Unfortunately, the incessant drive to raise share prices and cut costs have lead to the downgrading of amenities. However, the other side of the coin is that fares in constant dollars aren't much more today than they were 25 years ago. Yet food costs have gone up substantially.
 
jetblue1965
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 3:37 pm

I flew JFK-CDG roundtrip a few weeks back in Y ... what was told was "paste entree" was actually Mac-n-cheese that is of the supermarket TV- dinner caliber

And of course, CDG-JFK on a 757 diverted as CDG-BGR-JFK due to headwinds
 
oc2dc
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 4:58 pm

Quoting mah4546 (Reply 4):
New catering is absolutely on the way.

Forgive me for questioning you as I do feel you are one of the most trusted contributors to this sight. However, weren't you the one that reported AA was reversing it's food downgrade decision because of all the complaints back in October/November? We have yet to see any significant changes since then.


It pains me to see AA is making record profits and yet still taking short cuts.
I'm not complaining, I'm critiquing...
 
MAH4546
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 5:01 pm

Quoting oc2dc (Reply 40):
Forgive me for questioning you as I do feel you are one of the most trusted contributors to this sight. However, weren't you the one that reported AA was reversing it's food downgrade decision because of all the complaints back in October/November? We have yet to see any significant changes since then.

Huh? AA revamped meals in November - reintroduced ice cream on shorter flights, sundaes on all trans-cons, more filling "LiteBites" (though they still suck), added meals to flights between 900-1,000 miles (was previously 1,000), reversed decision to discontinue meal service on Eagle, among other things. And I wasn't the one that reported it, various websites and news outlets did.

Quality did not improve, that's for sure.
a.
 
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scbriml
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 5:07 pm

Quoting 9w748capt (Reply 7):
the airline so many of us are irrationally loyal to

There's the real problem.

I suspect it's all the ME3's fault.
Time flies like an arrow. Fruit flies like a banana!
There are 10 types of people in the World - those that understand binary and those that don't.
 
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boeingrulz
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 5:44 pm

Quoting Phillyramp270 (Reply 35):
So let's brainstorm here... How can we make all the food better in all classes while still being economical?

I think that the cheese and fruit basket on Alaska for fights up to 4 hours in economy class is a winner. It is easy to serve onboard and just needs to be kept refrigerated. It allows browsing which seems to be more satisfying to me. Growing up in another era, I feel nostalgic for service onboard.
 
phillyramp270
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 5:49 pm

Quoting boeingrulz (Reply 43):

Not everyone eats cheese and fruits and vegetables, needs something general to supplement the fruits, they can't get sandwiches right for some reason
Barack Obama is not a foreign born, brown skinned, anti-war socialist who gives away healthcare. You're thinking of Jesu
 
aajfksjubklyn
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 6:18 pm

Quoting MesaFlyGuy (Reply 5):
Are we ever going to a through an AA-related thread without a disrespectful and immature comment about "DUI Dougie"?

Probably not, and with good reason too. He diminished the product to crap, then started to make it better. This is a typical corporate tactic to make you feel like you are getting more value, hoping you forgot what it was originally like.

Its like the new wallpaper branding at airports, it's terrible.

Its like the hand towels in the bathrooms on AA that shredded when you pulled on them.

Its like the deplorable conditions of AA's bathrooms which are absolutely gross and not being maintained properly.
Even on the A321T's, the bathrooms are horrible. The materials are cheap that are used inside as well (PreUS decision I know), and they are not wearing well because maintenance is not being done correctly- no QA/QC. Even the mirror's are like a wallpaper, and are probably similar to silver foil. They make you appear distorted.

My vision of AA has become very distorted and confused. One minute I am on a clunker junker 757's with black foam falling from the closet, with old blue walls but "new" first class seats, and the next on a 773 that could just as well be a Cathay Pacific 773. There is an identity crisis, a service crisis, a management crisis, and most certainly a quality crisis. The are shooting for greatness, but I have been witness to nothing but a growing US-AIRways type feeling when I see AA. They need to hone in, be consistent and provide a product worth talking about in a positive light.

This coming from a 10 year ExPlat member, Platinum for lifer.....
 
ozark1
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 7:00 pm

Quoting 9w748capt (Reply 3):
Quoting bristolflyer (Reply 6):
Quoting 9w748capt (Reply 7):

I am absolutely floored by this thread. Do you know how life altering a DUI is? For it to be even mentioned, and then only met with minimal protest, is unconscionable. You go right back into talking about sandwiches as if nothing else had been brought up. Go through the experience, the consequences, and the grit as you rebuild your life. Then perhaps you won't make fun of it. You guys are truly appalling and completely immature. I joined here to explore the wonder of planes and I end up reading about stuff that I am trying to put behind me.
 
ckfred
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RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 7:21 pm

Quoting aajfksjubklyn (Reply 45):
My vision of AA has become very distorted and confused. One minute I am on a clunker junker 757's with black foam falling from the closet, with old blue walls but "new" first class seats, and the next on a 773 that could just as well be a Cathay Pacific 773. There is an identity crisis, a service crisis, a management crisis, and most certainly a quality crisis. The are shooting for greatness, but I have been witness to nothing but a growing US-AIRways type feeling when I see AA. They need to hone in, be consistent and provide a product worth talking about in a positive light.

A lot of this goes back to when AA decided to reorganize outside of bankruptcy in 2003. The mindset was that Chapter 11 is a slow process, where a lot of creditors get pennies on the dollar, and there is a push to get every last penny possible from the employers, while the shareholders lose everything. The only people who will do ok are the lawyers.

So, AA asked for concessions and looked at the entire operations. At the time, it made sense, but DL, UA, and NW all filed for Chapter 11, and the proceeding for UA dragged on far too long.

AA started burning through cash, because the bankruptcy proceedings for its competitors put them in better shape. Oh, and add oil going well past $100 a barrel and a recession in 2008.

AA started being cheap while hoping that enough time would pass that an improving economy and declining oil prices would return the carrier to profitability. If you look at the concourses at ORD, the seats were looking horrible. The carpeting was threadbare. The podiums were very worn. The jet bridges inside and out showed a good 10 years of cosmetic neglect.

The 757s were supposed to get makeovers in 2002, as the MD-80s and 767s did in the late 1990s. That never happened for quite some time, because of 9/11 and all of the problems since.

Even now, the 767s are getting their second J cabin refresh in the last 10 years, but the Y cabins look as they did in 1998, and neither cabin has AVOD. My guess is that the plan to revise the J seats was made before Parker became AA CEO, and that decision also included no improvement in the IFE, especially in Y.
 
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IrishAyes
Posts: 2426
Joined: Sat Jan 26, 2008 6:04 pm

RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 7:33 pm

Quoting cxb744 (Reply 33):
Also you are at 8,000 ft in the cabin, you're taste buds are degraded due to altitude.
That being said, AA designs these menus, they should know what they're doing!

personally, i think that is BS....when i buy a sandwich in the concourse and eat half of it on the ground and the other half in the air, i've personally never noticed any difference.

i think that is just an urban legend or some fallacy the airlines have created to justify over-salting in-flight meals and adding tons of preservatives. without question, there is a major difference between what you'll receive for dinner on AA ORD-NRT vs. NH ORD-NRT.
 
peanuts
Posts: 980
Joined: Thu Dec 24, 2009 1:17 am

RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 8:10 pm

AA is doing a lot more than just "snaz" up food presentation.
Their market cap has now eclipsed DL.
Impressive.
 
9w748capt
Posts: 1753
Joined: Sat Feb 02, 2008 10:27 am

RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 9:52 pm

Quoting irishayes (Reply 45):
personally, i think that is BS....when i buy a sandwich in the concourse and eat half of it on the ground and the other half in the air, i've personally never noticed any difference.

i think that is just an urban legend or some fallacy the airlines have created to justify over-salting in-flight meals and adding tons of preservatives. without question, there is a major difference between what you'll receive for dinner on AA ORD-NRT vs. NH ORD-NRT.

There may be *some* truth to it, but it's definitely overstated by the US airlines. Hell even AI back in their heyday served incredible food (for airplane food standards), even in steerage. CX, KA, and JL's inflight meals (hell even IB's nowadays) are far superior to anything served by LCC. Even QZ allows the onboard purchase of a delicious chicken curry or aloo gobi to eat in Y class for a mere $3-4.

Incredible how airlines the world over seem to be able to serve tasty, edible food, except LCC. If Dougie doesn't want to serve edible food onboard, why not just give all F pax $20 vouchers to pick up food in the terminal? D concourse at DFW has some excellent options now. I'd much rather grab a torta from Tortas Frontera, or even a Burrito Beach special, than eat the tasteless reheated slop served by LCC these days. Then he could just remove ovens from every aircraft and be even more frugal!
 
N126DL
Posts: 220
Joined: Thu May 27, 2010 10:37 pm

RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 10:02 pm

Quoting frontierflyer (Reply 10):
Anyone that puts people's lives at risk do not deserve respect . AA needs to get rid of this clown ! I refuse to pay F fares at these service levels.

Every human being deserves respect. This mindset that someone does not due to past actions is part of the problem with today's society. Golden rule applies in the form of not saying anything if one can't be nice. It does come off as being crass and beneath someone whose status enables them to pay for F.
DH84 E135/145/175/190 CR2/7/9 A319/20/21 A332/3 D95 M80/83/88/90/95 73W/8/9 752/3 763/4 772/L
 
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eisenbach
Posts: 202
Joined: Mon Mar 05, 2001 12:57 am

RE: AA To Snaz Up Food Presentation

Wed Mar 18, 2015 10:05 pm

Quoting cxb744 (Reply 31):
The food cannot be cooked on board anymore. It's cooked, frozen/chilled, and then reheated. Holding onto flavor through that process is the tricky part.
Also you are at 8,000 ft in the cabin, you're taste buds are degraded due to altitude.
That being said, AA designs these menus, they should know what they're doing!

But I don't know why airlines like OS or TK are able to serve not only edible, but also good meals in J. Even on short hops like VIE-FRA (1 hour) you get a hot meal on OS. Last time I flew on LH FRA-HEL (about 2 hours flight time), they offer me two choices of hot meals.

So I think, this must be as well possible for AA, without huge costs.
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