Quoting DTWPurserBoy (Reply 44): There is no more professional airline in the world than LH and, I am sure, that is instilled in its affiliates. |
However, the crisis management on the official websites of 4U, DUS airport and even the LH site are not that great so far. It took quite some time to announce a number where people could call, and the english information lagged behind the german information.
I guess it is a shock for LH, as well.