|Quoting DTWPurserBoy (Reply 44):|
There is no more professional airline in the world than LH and, I am sure, that is instilled in its affiliates.
However, the crisis management on the official websites of 4U, DUS airport and even the LH site are not that great so far. It took quite some time to announce a number where people could call, and the english information lagged behind the german information.
I guess it is a shock for LH, as well.