Quoting kl911 (Reply 10): No sane person wants to fly to / connect in CDG.
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Some years back I sent an email to the present
KL CEO long before he was in his present position. He was head of planning then. He asked me to compare
AF to
KL as he knew I was flying through
CDG and was flying in C class as well.
I originated at
TXL, left on time and almost missed my connection at
CDG because the arrival gate was so far away it took over 60 minutes to get quickly to my connecting flight. No time for food or shopping.
Keep in mind, I am an airport professional as well as a
DL Million Miler who knows airports.
I had to go through two terminals to get to a train for the international departure. I arrived at the gate as the boarding processing was finishing up. 75 minutes would not have been enough for 80% of the public. Because of what it took the Airport lost out on Retail, Food & Beverage revenues resulting in higher airline costs. This has a direct impact on
AF/KL profitability.
I let my friend at
KL know that
CDG was weighing down on the
AF/KL operations efficiency and was a killing expierence. Compared to Schiphol (SPL)
CDG is a complete disaster and I would recommend flying though
CDG only as an option if the rest of the world was closed. Connecting through
CDG is the most confusing aviation experience globally, the signage doesn't make sense, nothing is logical at all. There are few helping out those who don't speak French. The place is a disaster and a half!
I noticed a very interesting situation as I walked through terminal 2. (And there are multiple terminal 2's at
CDG which I cannot figure out for the life of me.)
There were a group of vagrants who had set up in the middle of the terminal. They were sleeping on the floor in a make-shift house in the terminal. The House was like an igloo. It was made of about 100 empty suitcases.
Now where did those suitcases come from? Yup, passengers.
What message does this send to the traveling public? a. we allow vagrants in terminal and we will not remove them, they are French. b. we allow them to steal luggage, especially if it is from foreigners. c. we want you to see this, they are French so UNDERSTAND we don't care what they do with your items. d. Simply we are
CDG, we don't care about you the passenger, we don't care about your goods, French vagrants are higher on the importance list than any passenger flying though France. Get over it. By the way, we are going on strike next week. Vive La France!
In contrast
AMS has a philosophy. "Make the travel experience simple to allow a 10 year old do it without difficulty, while not being condescending/insulting to an adult or seasoned traveller."
Why this philosophy? Because many travellers are from different places in the world and making it simple is needed because not everybody speaks Dutch or English fluently. Or in the case of
CDG French.
How can
AF make money at
CDG when it is so badly managed.
MOL is 100% correct, you have to mentally lacking to transfer at
CDG.
Once you've done it, never again by choice!