|Quoting huxrules (Reply 61):|
This whole thread is amazingly unsympathetic. United needs to increase training (and probably just customer service) on how to deal with mentally disabled passengers. Autism is a weird disability in that not every autistic passenger is going to have the same issues.
So let me ask you this, in sincerity and out of a concern to be realistic. Currently, airlines have trained Conflict Resolution Officials (CRO), and FAs have customer service training as well. It is simply not realistic or practical to ensure everyone is trained on every possible aspect of autism, much less all potential disabilities.
It falls outside the spectrum of the airline’s job to ensure everyone is well versed on mental health issues; it’s just not feasible.
In this case, was there or could there have been a happy medium? Perhaps. Probably. Certainly. Maybe not. All of those are valid answers…..we weren’t there so we can’t say definitively.
But I will say that at the moment, when the PIC has to make a decision, he or she is making it with ONE interest in mind and one only: the safety of that aircraft and the passengers onboard. And doing so with often limited—and certainly, biased—information. It’s not a decision made lightly, to be sure.
Sympathy at that point really has no place in that equation when that decision needs to be made.