It's also sketchy of DL
that the child was assigned the seat while the adult would have to pay. If it were reversed, and the airline demanded the 4 year old child pay to sit next to her father, the curmudgeons in this thread wouldn't be able to justify it. But DL
arranged it so that the child had the empty extra price seat next to her and the father was jammed in the back.
The reservation system should AUTOMATICALLY fix this. Once a child under 13 is booked on a reservation with an adult, that child should be "attached" to the adult and seats only assigned together. Further, while the customer may not have the right to choose their seat based on preference, they should be ASSIGNED seats automagically. In other words, you can pay to move, but you shouldn't have to pay to get two seats together. The assigned seats might be near the bathroom or the middle of a 2-4-2 A330 in the last row with limited recline, but they should be together.
All flights have blocked seats. ALL
. It can be done, it can be accommodated, and airlines are simply choosing not to do so. Any excuse to the contrary is just that, an excuse. It's not based on being overbooked or anything like that. That's why, as a semi-regulated industry, the government will have to get involved. You'd think that airline management would be smart enough by now to know what they can get away with and what might cross a line and cause an uproar.
Charging customers extra money to sit next to their pre-school aged child is a line no competent management team would ever try to cross. Ever. While the gate agent CAN
fix it, they are not required to, and the corporate culture is one that prevents anyone from fixing it until the last minute (because $19 or more might be lost, after all), so Delta CREATED this problem, not the passenger.
I understand that the days of calling up and being nice to get an exit row are long gone, but jumping through hoops to keep your 4 year old daughter from sitting next to strange men? That should not be a required part of travel.
|Quoting billreid (Reply 119):|
There are certain lines companies should never cross and this is one of them.
No doubt. And this is also the only industry I could imagine would cross it!
Of all the things to worry about... the Wookie has no pants.