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Posts: 476
Joined: Sun Feb 18, 2007 8:20 pm

IB#6024 GIG-MAD 01/06/15

Tue Jun 02, 2015 2:56 am

Iberia flight 6024 from GIG to MAD was cancelled tonight. A relatively new Airbus A330, reg EC-LZX "Madrid". Any Anetter know the reason?
I was booked on the flight but now staying an additional night in Rio (one of my favorite places) but with no clarity as to when we will be able to leave...
The whole process was very poorly handled by Iberia ground staff at GIG... Very little information provided. As a business class passenger, I asked it they could book me on the BA flight through LHR that was leaving later than night. I was told it was too early for them to do that as they hadn't yet had confirmation of the cancellation. Once announced, I asked again only to be told that the BA flight is full in all classes.
From my personal experience, client service among the major OneWorld carriers, and particularly IAG client service, is really the worst. Totally unprofessional with a shocking disregard for the traveling (premium) passenger.
Hope I will get out tomorrow.

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