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SuseJ772
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United Nationwide Outage

Wed Jul 08, 2015 12:31 pm

At FWA traveling to ICT via ORD. Their computers are down and they are saying it is nationwide? Anyone know if that is really true? Is it all United or United Express or is he just lying and things are just down here in FWA?
Currently at PIE, requesting FWA >> >>
 
ordbosewr
Posts: 542
Joined: Thu Jun 09, 2011 8:30 pm

United Nationwide Outage

Wed Jul 08, 2015 12:40 pm

I can't (edited from original) confirm, but I do find it odd that in the past 30minutes UA has not had a departure from EWR, per flightaware.
The last departure was at 7:45am.

Also, flight status on the website is not working. I tried at least 5 flights and all of them failed with an error.

[Edited 2015-07-08 05:40:47]
 
rampart
Posts: 1800
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United Nationwide Outage

Wed Jul 08, 2015 12:41 pm

A friend flying out of COS said the same thing. Flights are delayed there.
 
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Thunderboltdrgn
Posts: 1971
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United Nationwide Outage

Wed Jul 08, 2015 12:43 pm

CNBC mentions it but has no real info:

Quoting CNBC:


United Airlines flights in U.S. were grounded on Wednesday due to computer system glitch.

A call to the airline was not immediately returned.
Like a thunderbolt of lightning the Dragon roars across the sky. Il Drago Ruggente
 
ordbosewr
Posts: 542
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United Nationwide Outage

Wed Jul 08, 2015 12:43 pm

Just to add it also looks like ORD is in the same boat as EWR with no departures recently.
At this time of the morning in ORD, I can't believe it is typical or planned. EWR maybe since they might be between banks.
 
Clipper002
Posts: 660
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United Nationwide Outage

Wed Jul 08, 2015 12:48 pm

This is a system wide outage with all domestic flights, both UA and UAX on indef ground stops.

Ed
Ed
 
EWRamp
Posts: 65
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United Nationwide Outage

Wed Jul 08, 2015 12:49 pm

All systems are down here in EWR
 
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SuseJ772
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United Nationwide Outage

Wed Jul 08, 2015 12:53 pm

Thanks all. Just trying to mentally prepare for how bad today is going to be  
Currently at PIE, requesting FWA >> >>
 
rampart
Posts: 1800
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United Nationwide Outage

Wed Jul 08, 2015 12:54 pm

On Flightaware, It looks as if flights inbound to EWR are diverting to other aiports?

-Rampart
 
Clipper002
Posts: 660
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United Nationwide Outage

Wed Jul 08, 2015 1:04 pm

Quote Rampart; On Flightaware, It looks as if flights inbound to EWR are diverting to other aiports?

-Rampart

That wouldn't surprise me as they have to be out of gate space at EWR.

Ed
Ed
 
D L X
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United Nationwide Outage

Wed Jul 08, 2015 1:10 pm

Cnn reporting all United flights are grounded due to computer issue.
 
jgriffin7
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United Nationwide Outage

Wed Jul 08, 2015 1:14 pm

Yep, multiple reports of system-wide grounding due to 'automation issues'.
WTF?
 
rampart
Posts: 1800
Joined: Sun Aug 07, 2005 5:58 am

United Nationwide Outage

Wed Jul 08, 2015 1:16 pm

Quoting Clipper002 (Reply 9):
Quote Rampart; On Flightaware, It looks as if flights inbound to EWR are diverting to other aiports?

-Rampart

That wouldn't surprise me as they have to be out of gate space at EWR.

Ed

I have to correct myself. It looks like inbound flights are landing, at least the ones close in (withing a couple hundred miles) but there are very few of them, perhaps 3-4 in the last half hour.

Yet, there's a whole bunch of them over the Atlantic coming in. Wonder how that will work out?

-Rampart
 
ty97
Posts: 659
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United Nationwide Outage

Wed Jul 08, 2015 1:21 pm

FAA ground stop page (at UA request). Just extended from 1315UTC (9:15ET) to 1415 UTC (10:15ET)

http://www.fly.faa.gov/ois/jsp/summary_sys.jsp

Mainline only listed in ground stop now. Some UAX flights are now operating.
 
DfwRevolution
Posts: 9262
Joined: Sat Jan 09, 2010 7:31 pm

United Nationwide Outage

Wed Jul 08, 2015 1:22 pm

Quoting jgriffin7 (Reply 11):
Yep, multiple reports of system-wide grounding due to 'automation issues'.
WTF?

This has happened before in June 2011 and March 2012. I know because I was flying on United both times  
I have a three post per topic limit. You're welcome to have the last word.
 
flyvail
Posts: 24
Joined: Mon Jul 09, 2007 7:19 am

United Nationwide Outage

Wed Jul 08, 2015 1:22 pm

Somebody in IT is having a REALLY bad morning.
 
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IrishAyes
Posts: 2403
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United Nationwide Outage

Wed Jul 08, 2015 1:30 pm

Woof.

This is truly turning into another SOH for UA, given the horrendous OTP for international ops.

but then again, as someone else put it, maybe it should no longer be referred to another "SOH" at United, but rather just "Summer."
 
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SuseJ772
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United Nationwide Outage

Wed Jul 08, 2015 1:31 pm

DfwRevolution - thanks I couldn't remember but I knew it happened with them twice before. I know it feels subjective, but this type of stuff seems to happen more on UA than AA or DL. When I lived in FWA, United was my airline of choice. But the last 10 years, living in Atlanta and Florida, DL became the airline of choice. So I am not biased, and as a technology person I feel for United IT, but it does seem to happen more to UA than DL or AA
Currently at PIE, requesting FWA >> >>
 
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IrishAyes
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United Nationwide Outage

Wed Jul 08, 2015 1:34 pm

Someone just posted on Flyertalk that the agents at B16 just "walked away from the counter so they didn't have to answer questions."

truly the pits.
 
COSPN
Posts: 1743
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United Nationwide Outage

Wed Jul 08, 2015 1:34 pm

Why are not dual systems running always like the banks ??? Bank of Hawaii runs two stand alone systems .. one for Guam and Palau (Guam side of the international date line ) the other Hawaii and American Samoa (USA side ) No programmer could figure out how to program one system to operate on two days at the same time ... So they went with two stand alone systems ..
 
apodino
Posts: 3596
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United Nationwide Outage

Wed Jul 08, 2015 1:35 pm

Is it just me or has this been happening to United quite a bit since they cutover to SHARES? I don't remember many computer glitches prior to the merger...but since the merger and UA going away from Apollo and Unimatic...it seems like this happens to UA a disproportionate amount of times. Smisek tried to save a dollar with Shares and its cost United way more than what they saved.
 
D L X
Posts: 12497
Joined: Thu May 27, 1999 3:30 am

United Nationwide Outage

Wed Jul 08, 2015 1:38 pm

Quoting irishayes (Reply 16):


This is truly turning into another SOH for UA, given the horrendous OTP for international ops.

What does that mean in English?
 
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airzim
Posts: 1414
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United Nationwide Outage

Wed Jul 08, 2015 1:39 pm

Quoting apodino (Reply 20):

This is likely not Shares related.
 
bgm
Posts: 2224
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United Nationwide Outage

Wed Jul 08, 2015 1:41 pm

Good to see United's stellar IT systems are acting true to form...   
████ ███ █ ███████ ██ █ █████ ██ ████ [redacted]
 
Sandsofly
Posts: 27
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United Nationwide Outage

Wed Jul 08, 2015 1:43 pm

So what in the world does something like this cost UA?
 
rampart
Posts: 1800
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United Nationwide Outage

Wed Jul 08, 2015 1:43 pm

Another friend reports that they are now boarding. Things going back online?
 
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VS4ever
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RE: United Nationwide Outage

Wed Jul 08, 2015 1:47 pm

Diversions to JFK maybe? oh the irony if so..

  

Hope they get this up and running soon, not fun for anyone
That feeling when you sit at the end of a runway, brakes are released and the raw power takes over. Now that is a thing of beauty and it never gets old.
 
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Web500sjc
Posts: 800
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RE: United Nationwide Outage

Wed Jul 08, 2015 1:48 pm

Quoting D L X (Reply 21):

SOH, Summer of Hell.



Didn't this happen to United in the last 6 months?
Boiler Up!
 
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SuseJ772
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RE: United Nationwide Outage

Wed Jul 08, 2015 1:50 pm

Rampart - hopefully, but so far not boarding in FWA (although let's be honest, we're probably the last priority   )

Sandsofly - Well I KNOW they lost out on $25 bag fee because they checked our bag but couldn't charge us, so there is that  

Ps since we are pointing out IT shortcomings, Airliners.net, we really should figure out a quoting option that works on iPhone
Currently at PIE, requesting FWA >> >>
 
PHLapproach
Posts: 1065
Joined: Tue Mar 23, 2004 6:37 am

RE: United Nationwide Outage

Wed Jul 08, 2015 1:52 pm

The dispatch applications went down. Everything besides the flight planner that is. As of maybe 20 minutes ago everything has been restored. Outage lasted about an hour and 15 minutes.
 
glbltrvlr
Posts: 974
Joined: Wed Oct 10, 2007 4:28 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 1:53 pm

Quoting airzim (Reply 22):
This is likely not Shares related.

Per NBC News, UA spokesman stated that it was a global networking issue. No network, no final weight and balance, no takeoff.
 
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SuseJ772
Topic Author
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RE: United Nationwide Outage

Wed Jul 08, 2015 1:56 pm

Yep boarding now. Although the gate agent just said, "nothing's working up here"
Currently at PIE, requesting FWA >> >>
 
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United787
Posts: 2879
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RE: United Nationwide Outage

Wed Jul 08, 2015 2:09 pm

Quoting glbltrvlr (Reply 30):
Per NBC News, UA spokesman stated that it was a global networking issue. No network, no final weight and balance, no takeoff.

This sounds familiar, didn't they have this same issue in the past 12-24 months?
 
md94
Posts: 105
Joined: Tue Oct 03, 2006 8:23 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:09 pm

I am sure it is all related to the 787, why else would this happen.      
72?, 732/3/7/8/9, 763/4, 772/3, 744, 787, MD88/90, F100, 319/20/21, E145/135/175/195, CRJ200/700, B206, 152/72/8
 
smokeybandit
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RE: United Nationwide Outage

Wed Jul 08, 2015 2:09 pm

I'd be curious of the root of the problem. That's not something that happens without some major anomaly, either intentional or seriously derelict.
 
UA444
Posts: 2785
Joined: Sun Mar 09, 2014 7:03 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:16 pm

I wonder how far into the sand Jeff Smisek's head is right now?

SHARES strikes again.
 
skymiler
Posts: 327
Joined: Fri Aug 03, 2007 5:00 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:25 pm

As someone who has worked in IT for 46+ years and specialises in communication systems and high speed processing I am guessing that this is not a SHARES issue, but buried in the communications infrastructure -- sort of like the issue when your home Internet provider breaks a cable or drops a clanger.

All it takes is for an IT tech to fat finger a command in a router to deny access -- and, unfortunately, due to hacking attempts the complexity of these pieces of equipment (which are the first lines of defense) has increased 10 fold in the last few years.

I see this several time a year in the environments that I work with ..
I love to fly, and it shows!
 
zippy
Posts: 142
Joined: Sun May 11, 2014 9:46 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 2:31 pm

Quoting United787 (Reply 32):
This sounds familiar, didn't they have this same issue in the past 12-24 months?
http://www.sfgate.com/business/artic...es-grounds-planes-over-6372480.php

The SF Chronicle (well, okay, the Houston Chron) says this was the second ground stop in six weeks due to technical glitches.
 
Sooner787
Posts: 2593
Joined: Thu Jul 18, 2013 1:44 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:33 pm

Quoting skymiler (Reply 36):
All it takes is for an IT tech to fat finger a command in a router to deny access -- and, unfortunately, due to hacking attempts the complexity of these pieces of equipment (which are the first lines of defense) has increased 10 fold in the last few years.

Or someone tripped over an extension cord     
 
JoePatroni
Posts: 95
Joined: Tue Mar 20, 2007 6:32 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:53 pm

Oh Stewardess, I speak Jive.
 
B737900ER
Posts: 1028
Joined: Thu Aug 31, 2006 10:26 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:57 pm

Quoting UA444 (Reply 35):

Except it's not SHARES.

Nice try though. Any more echo chamber insights to share?
 
UA444
Posts: 2785
Joined: Sun Mar 09, 2014 7:03 am

RE: United Nationwide Outage

Wed Jul 08, 2015 2:59 pm

Quoting B737900ER (Reply 40):

I see your head is right in the same place. Keep telling yourself everything is peachy. Tell that to all the stranded customers who are watching other airlines have normal operations due to having structurally sound IT.
 
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NYPECO
Posts: 562
Joined: Sun Feb 15, 2015 12:55 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:04 pm

Quoting irishayes (Reply 18):

I don't think there is a gate B16 at KEWR.
 
fsnuffer
Posts: 203
Joined: Wed Jun 20, 2007 5:38 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:08 pm

Quoting smokeybandit (Reply 34):
I'd be curious of the root of the problem. That's not something that happens without some major anomaly, either intentional or seriously derelict.

You would be surprised how one small misconfiguration or hiccup in a complex IT system can bring down the house of cards. The time to recovery is all dependent on your check book. You want a hot standby system that can instantly take over in a failure that is going to cost you large. You want a standby system that takes an hour to ramp up, probably about 1/5th the cost. This is a constant battle for the IT folks. As in every business we are under budget pressure. So all we can do is present the options, cost, and risk to management and they in the end make the call.
 
Rdh3e
Posts: 3543
Joined: Wed Mar 30, 2011 2:09 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 3:11 pm

Quoting NYPECO (Reply 42):
I don't think there is a gate B16 at KEWR.

Never said the person was at EWR. This was a systemwide issue. The poster was probably at ORD.
 
codc10
Posts: 2559
Joined: Sat Jul 08, 2000 7:18 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:14 pm

Quoting UA444 (Reply 41):

I see your head is right in the same place. Keep telling yourself everything is peachy. Tell that to all the stranded customers who are watching other airlines have normal operations due to having structurally sound IT.


Even if it's not SHARES-related, it's still unacceptable performance for a company that is having a disastrous summer already in terms of reliability (or lack thereof).
 
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SuseJ772
Topic Author
Posts: 903
Joined: Wed Aug 10, 2005 11:13 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:16 pm

JoePatroni - you win the Internet today
Currently at PIE, requesting FWA >> >>
 
txjim
Posts: 247
Joined: Fri May 16, 2008 1:44 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 3:28 pm

 
skymiler
Posts: 327
Joined: Fri Aug 03, 2007 5:00 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:28 pm

Quoting fsnuffer (Reply 43):
You would be surprised how one small misconfiguration or hiccup in a complex IT system can bring down the house of cards. The time to recovery is all dependent on your check book. You want a hot standby system that can instantly take over in a failure that is going to cost you large. You want a standby system that takes an hour to ramp up, probably about 1/5th the cost. This is a constant battle for the IT folks. As in every business we are under budget pressure. So all we can do is present the options, cost, and risk to management and they in the end make the call.

Could not have said it better!

I see this every day and it is amazing how some IT shops "wing it" -- until disaster strikes. Then management looks around for which heads to roll -- but never their own ..
I love to fly, and it shows!
 
fun2fly
Posts: 1497
Joined: Tue Dec 26, 2006 8:44 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:35 pm

Quoting susej772 (Reply 46):
JoePatroni - you win the Internet today

Agreed...winner!

No news release from UA?

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