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UALWN
Posts: 2186
Joined: Mon Jun 01, 2009 3:27 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 3:37 pm

Quoting DfwRevolution (Reply 14):
This has happened before in June 2011 and March 2012. I know because I was flying on United both times  

I was flying UA back to Europe (IAD-FRA-BCN) on June 17th, 2011 when a similar glitch happened. We ended boarding 4-5 hours late (psst 2 am), and eventually arrived home something like 6 or 7 hours late...
AT7/111/146/Avro/CRJ/CR9/EMB/ERJ/E75/F50/100/L15/DC9/D10/M8X/717/727/737/747/757/767/777/787/AB6/310/32X/330/340/350/380
 
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CALTECH
Posts: 3428
Joined: Thu May 17, 2007 4:21 am

RE: United Nationwide Outage

Wed Jul 08, 2015 3:40 pm

Quoting skymiler (Reply 36):
As someone who has worked in IT for 46+ years and specialises in communication systems and high speed processing I am guessing that this is not a SHARES issue, but buried in the communications infrastructure -- sort of like the issue when your home Internet provider breaks a cable or drops a clanger.

Word is that it is a network connectivity issue.

Quoting B737900ER (Reply 40):
Except it's not SHARES.

Nice try though. Any more echo chamber insights to share?

Misinformed poster. Same old misinformed posts about SHARES.

Nice the IT guys fixed it relatively quickly.
You are here.
 
slider
Posts: 7628
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RE: United Nationwide Outage

Wed Jul 08, 2015 3:43 pm

Quoting UA444 (Reply 41):
I see your head is right in the same place. Keep telling yourself everything is peachy. Tell that to all the stranded customers who are watching other airlines have normal operations due to having structurally sound IT.

No one's saying that. They're just correcting your misplaced blame at the foot of SHARES.
 
dc10co
Posts: 142
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RE: United Nationwide Outage

Wed Jul 08, 2015 3:45 pm

As much as the SHARES haters will not like to hear this, SHARES was actually just about the only system working this morning. Skynet, Unimatic, Aero, boarding pass & telex printers were all down. Kudos to our IT team for resolving the issue relatively fast, and also to everyone working hard to get the operation back on its feet!
Listen Betty, don't start up with your white zone shit again.
 
UA444
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RE: United Nationwide Outage

Wed Jul 08, 2015 3:53 pm

Good god, some of you are completely missing the point. It doesn't matter if it was SHARES or Jeff spilling wine on his wireless router, the point is that their IT is notoriously unreliable and unstable. These computer outages have happened far too frequently and have been reoccurring pretty consistently to the same detriment on customers. They have major issues that continue to go unaddressed and this really isn't even debatable.

Quoting codc10 (Reply 45):

It's reminding me of the summer or 2000 all over again. June's terrible performance has to be embarrassing. Is it because they're inept or do they just truly not care?

[Edited 2015-07-08 09:02:15]
 
DfwRevolution
Posts: 9306
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RE: United Nationwide Outage

Wed Jul 08, 2015 3:56 pm

Bad day for computers.

Trading now halted on the NYSE due to technical malfunctions. Did Skynet gain self awareness?!?  
I have a three post per topic limit. You're welcome to have the last word.
 
RemoFlyer
Posts: 176
Joined: Wed Apr 01, 2015 10:12 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 4:05 pm

Quoting dc10co (Reply 53):
Skynet, Unimatic, Aero, boarding pass & telex printers were all down

Skynet - really   

Quoting DfwRevolution (Reply 55):
Bad day for computers.

Trading now halted on the NYSE due to technical malfunctions. Did Skynet gain self awareness?!?

wsj.com also down
 
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tlecam
Posts: 1500
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:06 pm

Quoting UA444 (Reply 54):
Good god, the company shills are missing the point. It doesn't matter if it was SHARES or Jeff spilling wine on his wireless router, the point is that their IT is notoriously unreliable and unstable. These computer outages have happened far too frequently and have been reoccurring pretty consistently to the same detriment on customers. They have major issues that continue to go unaddressed and this really isn't even debatable

All of your points about United's IT issues may be true (I have no idea), but that doesn't mean that this outage was caused by faulty United technology. There is simply not enough information out there to assign blame. This could have been any number of issues - for example, with the company who provides the trunks to United. An hour to get the failover up and running for a company United's size isn't bad.
BOS-LGA-JFK | A:319/20/21, 332/3, 346 || B:717, 735, 737, 738, 739, 752, 753, 762, 763, 764, 787, 772, 744 || MD80, MD90
 
RemoFlyer
Posts: 176
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:12 pm

Quoting UA444 (Reply 35):
I wonder how far into the sand Jeff Smisek's head is right now?

Smisek has sent his minions out into the blogosphere to assure us that there really is nothing to see here and we should all move along  
 
Sooner787
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:13 pm

Quoting UA444 (Reply 54):
It's reminding me of the summer or 2000 all over again. June's terrible performance has to be embarrassing. Is it because they're inept or do they just truly not care?

Well, AA isn't much better, if I had a dollar for every client that has had a delay or cancelled AA
flight the past 2 weeks, I'd have a nice stack of money on my desk.
 
RemoFlyer
Posts: 176
Joined: Wed Apr 01, 2015 10:12 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 4:17 pm

Tweet from Nasdaq

"NasdaqVerified account
‏@NASDAQ

Nasdaq systems are operating normally and are trading all symbols including Tape A (NYSE) securities."
 
RemoFlyer
Posts: 176
Joined: Wed Apr 01, 2015 10:12 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 4:21 pm

Quoting Sooner787 (Reply 59):
Well, AA isn't much better, if I had a dollar for every client that has had a delay or cancelled AA
flight the past 2 weeks, I'd have a nice stack of money on my desk.

I'm pretty sure I would have a thousand times larger stack if I had a dollar for every UA passenger delayed (I dont need the cancelled ones !!) TODAY

        
 
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SuseJ772
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:22 pm

What's interesting is you had UA, and then NYSE and WSJ - so my initial thought might be something from China as a distraction of their markets tanking - however according to my friend in TPA, Homeland is now searching cars on entry to the airport.
Currently at PIE, requesting FWA >> >>
 
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SuseJ772
Topic Author
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:24 pm

And as I say that DHS comes it as says there is no evidence of malicious activity.ove along here, nothing to see.
Currently at PIE, requesting FWA >> >>
 
Sooner787
Posts: 2728
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:35 pm

Quoting RemoFlyer (Reply 61):
I'm pretty sure I would have a thousand times larger stack if I had a dollar for every UA passenger delayed (I dont need the cancelled ones !!) TODAY

        

The agency I used to work out was UA heavy, glad I'm not there anymore,

new place is AA and WN heavy
 
bmacleod
Posts: 2990
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RE: United Nationwide Outage

Wed Jul 08, 2015 4:42 pm

Quoting Sandsofly (Reply 24):
So what in the world does something like this cost UA?

Around a million at least, likely a lot more....
"What good are wings without the courage to fly?" - Atticus
 
twal1011727
Posts: 449
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RE: United Nationwide Outage

Wed Jul 08, 2015 5:45 pm

Reminds me of the movie "Live free or die hard"

KD
 
glbltrvlr
Posts: 978
Joined: Wed Oct 10, 2007 4:28 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 6:13 pm

Quoting txjim (Reply 47):
No, they updated their system...
http://www.engadget....t.jpg

Truer than you ever knew (LA Times):


An issue with a router caused the grounding of United Airlines flights nationwide early Wednesday morning, the airline said, creating delays and long lines at airport terminals. The router problem “degraded network connectivity for various applications,” said Jennifer Dohm, United spokeswoman. “We fixed the router issue, which is enabling us to restore normal functions,” Dohm said in an email.


[Edited 2015-07-08 11:15:10]

[Edited 2015-07-08 11:56:11]
 
gullairACK
Posts: 85
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RE: United Nationwide Outage

Wed Jul 08, 2015 6:51 pm

Quoting UA444 (Reply 41):
I see your head is right in the same place. Keep telling yourself everything is peachy. Tell that to all the stranded customers who are watching other airlines have normal operations due to having structurally sound IT.

No one is saying that. His response was because your own was premature, unresearched and ultimately incorrect. If you have a bone to pick with Smisek, choose you arguments with some accuracy. Currently you are proving no more adept as an airline manager with the accuracy of your post.

Quoting UA444 (Reply 54):

Good god, some of you are completely missing the point. It doesn't matter if it was SHARES or Jeff spilling wine on his wireless router, the point is that their IT is notoriously unreliable and unstable.

But that is not what you said. You said it was SHARES related. Trying to back out of your knee-jerk SHARES statement after you have been proven incorrect is equally lame. Just eat humble pie and learn something from it .
 
UA444
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:08 pm

Quoting gullairACK (Reply 69):

Okay. Shares itself was not the issue (this time). I was wrong on that. But I'm not wrong in saying their IT is lacking and unreliable as these notable instances have shown up with greater frequency and disrupting their schedule and passengers. Their initial lack of response is also telling, the airports were giving more info than the airline according to most reports.

Fact is they have a real problem with these 2-3/year computer outages and it doesn't seem to be getting better. Why heads haven't rolled for this I'll never know.
 
a380787
Posts: 4573
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:13 pm

Quoting UA444 (Reply 70):

Okay. Shares itself was not the issue (this time). I was wrong on that.

one short insincere apology, followed by ....

Quoting UA444 (Reply 70):
But I'm not wrong in saying their IT is lacking and unreliable as these notable instances have shown up with greater frequency and disrupting their schedule and passengers. Their initial lack of response is also telling, the airports were giving more info than the airline according to most reports.

Fact is they have a real problem with these 2-3/year computer outages and it doesn't seem to be getting better. Why heads haven't rolled for this I'll never know.

.... same rant of the tired recycled talking points. sounds like someone who got fired by UA before and now having a major grudge and having to vent at every venue.
 
UA444
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:13 pm

Quoting AA737-823 (Reply 64):

Ad hominem and straw man arguments won't get you very far. Never once on this site have I ever said PMUA was perfect and faultless. I've flown UA for over 20 years and have seen them at their best and their worst. I was there during 2000 when they completely dropped the ball, I was there through 9/11 and the BK and saw morale flushed down the toilet. Those days seem like golden years compared to today. It's never been this bad.
 
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spinkid
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:18 pm

I agree with others. No matter what the cause, this seems to happen to United more often than other carriers.
 
a380787
Posts: 4573
Joined: Tue Jul 09, 2013 4:38 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 7:18 pm

Quoting UA444 (Reply 72):

Ad hominem and straw man arguments won't get you very far. Never once on this site have I ever said PMUA was perfect and faultless. I've flown UA for over 20 years and have seen them at their best and their worst. I was there during 2000 when they completely dropped the ball, I was there through 9/11 and the BK and saw morale flushed down the toilet. Those days seem like golden years compared to today. It's never been this bad.

Then move to DL or AA. No one at UA misses you.
 
United1
Posts: 4195
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:24 pm

UA is saying that it was absolutely not anything criminal or hacking in nature and that a piece of tech (router) simply failed. Reading between the lines a bit I don't think any of the individual systems went down I think that the system that allows all of them to talk to eachother had a moment.

Systems are back up...was down for about an hour...and flights are leaving however residual delays are expected.

Quoting UA444 (Reply 70):
Their initial lack of response is also telling, the airports were giving more info than the airline according to most reports.

They seem to be communicating quite a lot...facebook, ual.com and twitter (initial post was 0643) all have messages and there is a travel waiver allowing passengers to rebook free of charge.

I would be more concerned with the IT systems at NYSE being down than UAs system....they were down for 4 hours trying to sort out their issues which apparently were confined to an internal system.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
UA444
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:33 pm

Quoting United1 (Reply 75):

They seem to be communicating quite a lot...facebook, ual.com and twitter (initial post was 0643) all have messages and there is a travel waiver allowing passengers to rebook free of charge.


Not everyone, especially older people, use FB or Twitter, and UAL.com was down for a considerable amount of time this morning. My friend traveling this morning did not receive any mobile updates from text messages and the mobile app was inop as well.
 
gullairACK
Posts: 85
Joined: Mon Feb 07, 2011 6:26 pm

RE: United Nationwide Outage

Wed Jul 08, 2015 7:38 pm

Quoting UA444 (Reply 70):
Okay. Shares itself was not the issue (this time). I was wrong on that. But I'm not wrong in saying their IT is lacking and unreliable as these notable instances have shown up with greater frequency and disrupting their schedule and passengers. Their initial lack of response is also telling, the airports were giving more info than the airline according to most reports.

Fact is they have a real problem with these 2-3/year computer outages and it doesn't seem to be getting better. Why heads haven't rolled for this I'll never know.

Cool. I am now pretty onboard with you. I am very far from tech knowledge to say it UA's system is any better or worse than others of this scale. I certainly can't judge until I know the causes are directly related to a poor UA decision. I would say, you can't roll a head specifically until blame can sit squarely with an individual. 2-3 major outages in 2 years or so may have different unrelated causes completely. The nature of the IT beast.
And for the record, it is fine to disagree with online postings, but I would never wish a loyal customer away. Thanks for the business. Someone else speaking in frustration I suspect.
 
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airportugal310
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RE: United Nationwide Outage

Wed Jul 08, 2015 7:39 pm

Quoting AA737-823 (Reply 64):
Odd, because now that I think of it, 2000 was pre-merger UA, which you seem to constantly trumpet as the ideal airline...
In fact, in 2000, I think Jeff Smisek was still counting salad leaves at Continental. So how did he manage to screw up United' summer that year, pray tell, UA444?

Nice catch

Quoting a380787 (Reply 71):
sounds like someone who got fired by UA before and now having a major grudge and having to vent at every venue.
Quoting UA444 (Reply 72):
I was there during 2000

Looks like you nailed it A380...
“They bought their tickets, they knew what they were getting into. I say, let 'em crash.”
 
United1
Posts: 4195
Joined: Wed Oct 08, 2003 9:21 am

RE: United Nationwide Outage

Wed Jul 08, 2015 7:41 pm

Quoting UA444 (Reply 76):
Not everyone, especially older people, use FB or Twitter, and UAL.com was down for a considerable amount of time this morning.

The vast majority of UAs (and would say this probably hold true for other airlines as well) are online and have access to the web. There were dozens of news stories this morning on the IT issue and it was covered on national and local TV stations....for the .0000001 percent of people who missed what was happening this morning that is truly unfortunate but UA did a rather good job of getting the word out.

How could they have communicated better....?

Quoting UA444 (Reply 76):
My friend traveling this morning did not receive any mobile updates from text messages and the mobile app was inop as well.

If systems are down you are probably not going to get text or email updates....that's just logic.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
VC10er
Posts: 4274
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RE: United Nationwide Outage

Wed Jul 08, 2015 9:31 pm

My hearts go out to the hell that it must be for United folks....naturally passengers even more. I wouldn't wish this on any airline. Although, while I'm not a conspiracy lover, giant systems failures in transportation, stock market and news media on the same day (virtually the same time) it doesn't sit well. If one was Mc Donald's I would be less concerned.

I've had jobs where I had to deal with the general population, once at a SixFlags when I was 17. I operated a ride and after long lines in the sun, when the ride went down, people become animals towards you. Heck, I was a 17 year old kid and got cursed out like I was like a bartender who cut off a guy who was drunk.

It's tough to be abused when it's not your particular fault yet being nice and being reasonable won't work.

I know United has issues, but for all intents and purposes United is ok for what it is and S**t happens. Especially IT s**t.

Although, if this leads to a change in leadership to someone with real vision to create a great United Airlines experience, I wont shed a tear. (Look at the new AZUL hard product and how much better that would be for UA) that's another thread.
To Most the Sky is The Limit, For me, the Sky is Home.
 
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illinoisman
Posts: 225
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RE: United Nationwide Outage

Wed Jul 08, 2015 9:37 pm

I spent nearly 8 hours at EWR yesterday after my flight was delayed several times before ultimately being canceled. The flight I was then rebooked onto to IAD today was then also delayed for 4 hours, causing me to miss my connection to ORD.

Quoting apodino (Reply 20):
Is it just me or has this been happening to United quite a bit since they cutover to SHARES?

The merger with CO has been a rough road - almost equal to the US/HP merger mess. Pre-merger UA's IT systems were reliable, but since then there have been multiple outages such as this one. Whatever was saved on IT costs has likely been spent many times over on issues like this and lost customers. UA needs to bite the bullet and go back to the previous system.
 
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csturdiv
Posts: 1994
Joined: Wed Aug 31, 2005 10:33 am

RE: United Nationwide Outage

Wed Jul 08, 2015 9:49 pm

Quoting UA444 (Reply 76):
Not everyone, especially older people, use FB or Twitter, and UAL.com was down for a considerable amount of time this morning. My friend traveling this morning did not receive any mobile updates from text messages and the mobile app was inop as well.

Think about what you are saying here. If there were computer problems at UA, do you think those services would be working, when they in themselves (text update systems & mobile apps) probably use the same technology that is down?
An American expat from the ORD area living and working in SYD
 
OB1504
Posts: 3988
Joined: Tue Jul 27, 2004 5:10 am

RE: United Nationwide Outage

Wed Jul 08, 2015 10:10 pm

As much as I hate United, even my beloved AA had a similar meltdown two years ago due to a firewall issue. AA at first blamed Sabre for the outage but Sabre immediately responded that it was a problem internal to AA.

My thoughts go out to the frontline UA staff (the few who haven't been outsourced yet) who have to clean up the mess over the next few days.
 
mcg
Posts: 1114
Joined: Tue Sep 16, 2003 11:49 am

RE: United Nationwide Outage

Wed Jul 08, 2015 10:33 pm

For what it is worth, my wife is flying UA today and has no problem with the UA website and did receive text message and email updates.
 
ozark1
Posts: 863
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RE: United Nationwide Outage

Wed Jul 08, 2015 10:34 pm

I truly cannot imagine the verbal abuse the agents take. The turnover must be significant. How in the world do you teach people to take all of that. I am sure that when they are trained, they get some kind of course in people-handling, but I would imagine that the wages they make would make them very likely to walk away from that gate in Chicago like they did. I wouldn't last a month in that job.
 
bgm
Posts: 2510
Joined: Fri Sep 11, 2009 9:37 am

RE: United Nationwide Outage

Wed Jul 08, 2015 11:02 pm

Quoting ozark1 (Reply 85):
How in the world do you teach people to take all of that.

You pay them a respectable wage.
 
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csturdiv
Posts: 1994
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RE: United Nationwide Outage

Wed Jul 08, 2015 11:04 pm

A respectable wage does not make up for any amount of verbal abuse one may get. At some point a level will be reached, no matter what the pay is, where the person will have enough and walk away from the job.
An American expat from the ORD area living and working in SYD
 
FlyHossD
Posts: 2101
Joined: Mon Nov 02, 2009 3:45 pm

RE: United Nationwide Outage

Thu Jul 09, 2015 12:26 am

Quoting UA444 (Reply 35):
I wonder how far into the sand Jeff Smisek's head is right now?

SHARES strikes again.

According to my sources, SHARES was working all day including during the outage.

Quoting dc10co (Reply 53):
As much as the SHARES haters will not like to hear this, SHARES was actually just about the only system working this morning. Skynet, Unimatic, Aero, boarding pass & telex printers were all down. Kudos to our IT team for resolving the issue relatively fast, and also to everyone working hard to get the operation back on its feet!
Quoting UA444 (Reply 54):
Good god, some of you are completely missing the point. It doesn't matter if it was SHARES or Jeff spilling wine on his wireless router, the point is that their IT is notoriously unreliable and unstable. These computer outages have happened far too frequently and have been reoccurring pretty consistently to the same detriment on customers. They have major issues that continue to go unaddressed and this really isn't even debatable.
Quoting UA444 (Reply 54):
Good god, some of you are completely missing the point. It doesn't matter if it was SHARES or...

Then why did you blame SHARES?

I will agree that the IT systems at UA need to be more reliable and that it does negatively affect customers (and employees, too).

[Edited 2015-07-08 17:35:13]
My statements do not represent my former employer or my current employer and are my opinions only.
 
OB1504
Posts: 3988
Joined: Tue Jul 27, 2004 5:10 am

RE: United Nationwide Outage

Thu Jul 09, 2015 1:03 am

Quoting bgm (Reply 86):
You pay them a respectable wage.

This is United. They would rather have contractors being paid below the poverty level.

Quoting csturdiv (Reply 87):
A respectable wage does not make up for any amount of verbal abuse one may get. At some point a level will be reached, no matter what the pay is, where the person will have enough and walk away from the job.

   Considering the abuse some customer service staff have to take, it's shocking that there are people willing do to it for $10-13/hour.
 
United1
Posts: 4195
Joined: Wed Oct 08, 2003 9:21 am

RE: United Nationwide Outage

Thu Jul 09, 2015 1:12 am

Quoting OB1504 (Reply 89):

Quoting bgm (Reply 86):
You pay them a respectable wage.

This is United. They would rather have contractors being paid below the poverty level.

Do you really believe that AA or DL operate any diferantly?
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
civetfive
Posts: 187
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RE: United Nationwide Outage

Thu Jul 09, 2015 4:47 am

UAL is well known within this industry to be below-par when it comes to IT infrastructure and completely lacks disaster recovery plans for this exact type of thing. They run everything through a singular data center with almost no backups.

The issue today was that when the router crapped out (or whatever pieces of hardware it was) they couldn't file flight plans. Express wasn't really effected because they run on their own respective infrastructures. The real kicker, is that UAL didn't even have the presence of mind to put a halt to Express departures, so they were flying around near-empty planes in some cases just to keep their contractual on-time rate intact. Total idiocy.
 
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TheRedBaron
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RE: United Nationwide Outage

Thu Jul 09, 2015 4:50 am

That is the problem UA DL and AA are going down the drain.... if your personal is not your biggest and most valued asset you are doing it wrong. No amount of new and nice Aircraft will cover for horrendous service by disgruntled employees.

TRB
The best seat in a Plane is the Jumpseat.
 
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Boeing778X
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RE: United Nationwide Outage

Thu Jul 09, 2015 5:11 am

FBI executive states that the technical woes at WSJ and NYSE, as well as UA, likely not the result of malicious activity.

That said, not surprised one single bit about UA's systemwide crash. Just business as usual at UA, it seems.
United Airlines: $#!ttin' On Everyone Since 1931
 
United1
Posts: 4195
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RE: United Nationwide Outage

Thu Jul 09, 2015 5:24 am

Quoting Boeing778X (Reply 92):
That said, not surprised one single bit about UA's systemwide crash. Just business as usual at UA, it seems.

Yup and at WN...

http://www.foxnews.com/travel/2015/0...airlines-sale-crashed-our-website/

http://www.cnn.com/2013/06/22/travel/southwest-airlines-glitch/


AA....

http://aviationblog.dallasnews.com/2...rlines-flights-tuesday-night.html/

http://www.cnn.com/2013/04/16/travel/american-airlines-delay/


DL....

http://www.usatoday.com/story/todayi...glitch-frustrates-fliers/22771143/

shIT happens  

I know everyone on here loves to throw it at UA but computer issues are rather common in every industry....meh.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
nitepilot79
Posts: 1075
Joined: Tue May 20, 2008 9:10 pm

RE: United Nationwide Outage

Thu Jul 09, 2015 5:32 am

This from Denver International Airport:

http://www.9news.com/story/travel/20.../united-grounded-delayed/29854703/

This too, though probably not related to today's computer problem:

http://www.9news.com/
 
United1
Posts: 4195
Joined: Wed Oct 08, 2003 9:21 am

RE: United Nationwide Outage

Thu Jul 09, 2015 5:35 am

Quoting nitepilot79 (Reply 94):
This too, though probably not related to today's computer problem:

There was an issue at the airport that required an airport facility to be evacuated.....the group that runs/monitors the trains was evacuated creating a shut down. Anyone in B or C had to take a bus or wait the 30 or so minutes till train service was restored.....
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
nitepilot79
Posts: 1075
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RE: United Nationwide Outage

Thu Jul 09, 2015 5:54 am

Quoting the Op's title:

United merged with Nationwide Insurance??  .
 
OB1504
Posts: 3988
Joined: Tue Jul 27, 2004 5:10 am

RE: United Nationwide Outage

Thu Jul 09, 2015 7:41 am

Quoting United1 (Reply 89):
Do you really believe that AA or DL operate any diferantly?

UA is the worst of the three, partly because their agents voted in a contract that allowed them to do so. DL has their Ready Reserve program and AA has a union coming online.
 
bhmdiversion
Posts: 285
Joined: Mon Dec 29, 2008 2:41 pm

RE: United Nationwide Outage

Thu Jul 09, 2015 8:24 am

Quoting civetfive (Reply 90):

SHARES was down during the outage yesterday, so crew scheduling could not book crews on Deadheads, CS could not board/check passengers in, and such. TTY message capabilities was down as well so the only messages from OPB to the line stations was via e-mail to station Supervisors and General Managers.

At first, UAX was told they were going to be included in the ground stop.

Approximately 20 mins later, OPB said that UAX flights were going to be exempt from the program, and would be able to depart.

Due to the gate saturation in the hub locations, UAX was ground stopped again - if the flight was in a line station, keep them there. If the flights were in a hub, they needed to depart ASAP as UA then said to keep the airline running/moving - flights needed to depart with/without pax onboard since there was no idea on how long the router issue was going to take to repair.

Good times.
 
gullairACK
Posts: 85
Joined: Mon Feb 07, 2011 6:26 pm

RE: United Nationwide Outage

Thu Jul 09, 2015 10:09 am

Quoting bhmdiversion (Reply 98):
SHARES was down during the outage yesterday

I had SHARES functionality through the outage.

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