My hearts go out to the hell that it must be for United folks....naturally passengers even more. I wouldn't wish this on any airline. Although, while I'm not a conspiracy lover, giant systems failures in transportation, stock market and news media on the same day (virtually the same time) it doesn't sit well. If one was Mc Donald's I would be less concerned.
I've had jobs where I had to deal with the general population, once at a SixFlags when I was 17. I operated a ride and after long lines in the sun, when the ride went down, people become animals towards you. Heck, I was a 17 year old kid and got cursed out like I was like a bartender who cut off a guy who was drunk.
It's tough to be abused when it's not your particular fault yet being nice and being reasonable won't work.
I know United has issues, but for all intents and purposes United is ok for what it is and S**t happens. Especially IT
Although, if this leads to a change in leadership to someone with real vision to create a great United Airlines experience, I wont shed a tear. (Look at the new AZUL hard product and how much better that would be for UA
) that's another thread.