As a very frequent flyer between Europe and LatAm, in the front of the cabin, there is no comparison between the level of service on AF
to the poor on-the-ground and in-the-air service of Iberia.
, part of IB
's fleet have the new business class, as AF
(I believe GRU
now receives the new business class, with other destinations to follow), but the rest is really atrocious for the business road warrior.
I just flew IB
's new business class between GIG
(flight delayed by 21 hours!) which is an improvement, but not as nice as AF
's which I flew just last week CDG
Customer service at IB
is rock bottom, actually both BA
customer service are the worst of the bunch in my view. I could write a lengthy essay on the poor customer service I received and continue to receive from both these airlines (particularly IB
) due to two cancelled flights in the same month, lost luggage, non credited frequent flyer mileage for a business class fare, failure to reimburse airport tax on a cancelled ticket with a baseless nonsensical argument which once pointed out they begrudgingly agreed to reimburse - 2 months later!!!, and I could go on and on.
I have now stopped all personal and corporate travel with BA
/IB (and I am an Executive Club Gold cardholder) until these issues are resolved which will hopefully be before 2020.
That level of customer service may be OK
for a low-yielding crowd, but should be unacceptable for anyone... particularly those sitting in the front.