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727LOVER
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 4:47 pm

Quoting greenair727 (Reply 46):
CLE wasn't losing money. UA diverted connections to ORD and EWR, even IAD, when logical itineraries (such as DTW to PIT) made more sense to use CLE. CO had the hub for years and renewed its lease only a few years ago. If CLE was a money loser, then CO would not have re-upped.

Who headed CO? Was it the same guy that said CLE was losing money for the last 10 years?


CLE was strategic to CO. It could have still been losing money. Once ORD came into play, CLE was no longer needed. Perfect example, NW @ MEM. Now, I don't have numbers, but IF..IF......IF......MEM was losing $ for NW, it was still strategic. If they had closed MEM, they would have had no connecting point across the southern tier of the USA.
"We must accept finite disappointment, but never lose infinite hope." - Martin Luther King, Jr.
 
Rbgso
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 4:49 pm

Stop copying eveything DL does with regards to its customer retention program. UA cannot yet compete with DL when the metrics are operational performance and reliability, so they need to have a more attractive FFP.
 
Italianflyer
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 4:57 pm

Oscar has his work cut out for him lol.
I am positive there will be a brand relaunch in the coming year, hopefully AFTER labor contracts are settled and hard/soft products are reworked. UA has a habit of flair before substance that goes back decades...please don't repete hyping a consistently inconsistent product.
Second, as much as I hate to say this, there has to be a middle management purge. Some people clinging to their long time CO or UA fifedom need to retire. A work culture of 'walking on eggshells' and blamestorming is not conducive to sustainable problem solving and innovation.
Just my .02.
 
afcjets
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:01 pm

Quoting DocLightning (Reply 49):
For example, they could have an "earn the golden globe" or "earn the tulip" campaign in which they set targets for various employee groups to meet as a condition of the new identity

I don't think that will do much to unify employees if they are put in competition with each other and the winner takes all and determines the future brand identity of the company. The losers will likely resent their loss and say it was unfair and drive the wedge even deeper.
 
a380787
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:05 pm

Quoting Rbgso (Reply 51):

Stop copying eveything DL does with regards to its customer retention program. UA cannot yet compete with DL when the metrics are operational performance and reliability, so they need to have a more attractive FFP.

UA is still a few notches better in the FFP area, such as a transparent award pricing chart instead of whatever-the-search-engine-returns, more confirmed upgrade certificates for top tier elites, option to redeem for partner F (high mileage required is a separate story) lower fare class requirement for mileage upgrade awards, etc etc etc.
 
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:20 pm

Quoting MaverickM11 (Reply 27):

As always, a.net is clueless

Not sure about MIA, but JFK move was a disaster. That is the largest premium market from LAX and SFO. How the heck are they gonna compete? If the first line of the business plan is "convince people to use EWR for these flagship routes instead" they are already starting way behind the ball.
 
braniff722
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:20 pm

Convince Boeing to build a 727-300, but make it look like a 727-200 and have it operate with 21st century technology then....


ORDER 300 of them!!!  


Take care of your employees and they'll take care of you. It's that simple, really!!!!
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jetblastdubai
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:23 pm

Getting joint contracts signed with the groups that haven't done so yet has got to be very near the top of the list. Some workers aren't going to like the final outcome and some will. Just get it over with....rip off the band-aid and let the healing begin.

Oh, and World peace.
 
ckfred
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:33 pm

Quoting wxmeddler (Reply 16):
Reduce dependence on ORD for domestic...    seriously though, ORD is fine for INTL flights (esp for polar routes), and midwestern regionals but for general domestic transfer hub, it's a madhouse that can easily get bogged down. I propose DEN or IAH as a suitable alternative.

ORD is fine as a connecting hub, assuming that both flights operate out of B and/or C. It's when a person has to connect between Terminal 2 and B or C that it becomes chaotic.

Now, DEN is fine for east-west flow, but IAH is like DFW for AA. It's too far south. If you're flying BOS-PDX, connecting at IAH is adding a lot more time in the air.

That said, UA needs to start from scratch on its branding. The CO brand was good for CO, but it's been tarnished with the issues that have come about since the merger.

Yes, the Tulip U was a great brand, but it was also tarnished a bit with UA's decline into bankruptcy, especially in the era of the blue-gray livery.

I would also strongly suggest this. Find a new executive to be the Chief Information Officer, which should be a Sr. VP or Exec. VP. UA has more more IT problems than AA, DL, or WN. I know someone who had been an IT consultant working at UA. She could not believe the poor attitude among UA IT employees. So often, they were talking about where they were flying for a weekend, or checking to see what were the best opportunities to fly non-rev for a weekend.

The entire IT operation needs a housecleaning, with new people who are more interested in keeping computer systems are operating properly 24/7/365 than if there are open seats to MSY during Mardi Gras.
 
Mainland
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:42 pm

Quoting AWACSooner (Reply 7):

Take away Smisek's golden parachute!

Unfortunately, that's here to stay. At least UA negotiated the clawback features to the severance agreement.
You don't need a passport to know what state you're in...
 
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DocLightning
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:49 pm

Quoting afcjets (Reply 53):
I don't think that will do much to unify employees if they are put in competition with each other and the winner takes all and determines the future brand identity of the company. The losers will likely resent their loss and say it was unfair and drive the wedge even deeper.

You misunderstand. The idea is to have every department working toward its own goal and make sure that they have the tools and people to meet those goals.

Once all are met, a new brand is introduced. It's really just an internal relations stunt, but these things can change cultures. The important thing is that people need to be given the tools to do what they need to do. For the FA group, that would include a contract.
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IrishAyes
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:49 pm

Any changes to UA's logo and paint scheme redesign should be handled AFTER the other priorities are settled.

Remember, a large portion of UA's current employees came from the sCO side. Removing the Globe in favor of the Tulip may be a popular opinion here on ANET, but not among actual UA employees.

Furthermore, such changes tend to take place usually AFTER a carrier has achieved major milestones, e.g. exit from Ch. 11 restructuring. UA by no means is on the brink of bankruptcy, but it is in dire need of preventative care.
 
United1
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 5:54 pm

Quoting DocLightning (Reply 49):
n the first 90 days he should:
*Settle ourstanding contracts.
*Get some serious employee feedback on what needs to be improved at UA to help them do their job.
*Get some serious customer feedback on what needs to be improved at UA.

Which is actually part of what he said that he wants to do on the conference call yesterday. Travel the system and talk to people...that in itself is a huge change. It also sounds like he wants to fast track a lot of initiatives that are already underway at UA.

Quoting afcjets (Reply 41):
Just so you know barring Hawaiian Air, Hawaii has historically been a loss leader for every airline including United.

I am not sure if Hawaii is such a loss leader for UA....historically they have been number one or two in terms of capacity for decades and seem to have carved out quite a market. That being said I agree with you that adding flights from secondary west coast cities are probably not in the cards. UA has had flights to the islands from SEA/SAN/SNA over the years and while the most recent attempts at SEA/SAN were flown as part of a deal with Pleasant Hawaiian and more than likely did generate a profit those cities do not seem to be able to support UA service without some sort of revenue guarantee.
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mbm3
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 6:01 pm

Quoting 727LOVER (Reply 45):
If CLE was losing money, then WHY????  
Quoting 727LOVER (Reply 50):
Who headed CO? Was it the same guy that said CLE was losing money for the last 10 years?

The since departed CEO made a rash decision to close CLE simply because it was easier than closing IAD, and chose to use "bold" language rather than being transparent about size and lack of regional pilots. I was told several times during that 10 year period that CLE was one of the most efficient, well performing hubs in the system. I happen to believe the executives who told me then rather than a CEO who had something to prove to Wall Street and has since left with his tail between his legs....
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DocLightning
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 6:05 pm

Quoting irishayes (Reply 61):

Any changes to UA's logo and paint scheme redesign should be handled AFTER the other priorities are settled.

Yes, but the planning needs to start soon. A change to the visual identity takes a long time and a lot of planning.

Yes, it's expensive, but the current identity is badly tarnished and the reputation of the current UA is tied to that brand.
-Doc Lightning-

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T5towbar
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 6:13 pm

Quoting Green12324 (Reply 15):
Going forward, Oscar Munoz has a short window of opportunity earn back the loyalty of all those employees who Jeff's actions and attitude devalued. I believe that the poor corporate culture at United is a direct result of Jeff's attitude towards the people. There is very little accountability on behalf of management to serve employees, employees are arbitrarily shifted from work area to work area with no regard to personal preference, full time senior employees are forced out by any means necessary and replaced with cheap labor, and employees are overall made to feel like numbers. Manageme/nt is good at lip service, but when it comes to delivering on promises it is obvious that no one cares. Management doesn't care about customers either. Everyone you speak to dwells on how terrible the company has become since it was "acquired" by Continental.

Well all that you just said is because of UROC. That's a layer of management ON TOP of a layer of management.
it takes away the job of a supervisor to control his manpower over a zone, and makes his/her job redundant. You have one or two layers of management running things, where it is only wasting money and resources moving people around trying to put out fires in zone after zone. That is one thing that needs to stop. That money can be used elsewhere.




Quoting ordbosewr (Reply 20):
I think that his #1 priority should be listening for at least a few weeks.

That should be his first thing on the agenda. Traveling around the system and not doing what Jeff did - have some 45 minute or so meeting with canned or pre-arranged questions. I went to one of those so called "meet and greets" and very pertinent questions about things was never asked. And Jeff doesn't have that personality that makes people comfortable. He has the look of a slimy lawyer..........
Oscar needs to hear the tough questions from the front line.

Quoting SkyTeamTriStar (Reply 38):
Make an INVESTMENT in the employees'. Everybody wants to feel important and their time put-into the company, matters. (Just look at what DL has done…)

Happy employees' make happy customers. Steal the playbook from the guy at the top.

That's something that airline men did while running an airline. Like Kelleher; or Bethune; or Woolman.
Jeff certainly said this is a business and not a airline, and it must be ran as such. Wall Street dictated the terms. It was and is about the shareholders and damn the employee or passenger.
A comment from an Ex CON: Work Hard.....Fly Standby!
 
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tlecam
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 6:15 pm

1. Listen to United's customers to learn about whats' working well and what's not working well.
2. Listen to customer facing employees about what's working well and not working well.
3. Listen to non-customer facing employees about what's working well and not working well.

Make a list of things to address, prioritize and get to work.
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Boeing778X
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 6:42 pm

Quoting Miami (Reply 12):
Merge with American and dominate the world

I know it's a joke, but AA isn't going to waste their time co-oping with a 3rd-tier carrier like UA   

Quoting Max Q (Reply 24):
Cancel the A350 and order the 777-9, a real 747 replacement !
Quoting Ronaldo747 (Reply 32):
With existing big 772, 787 fleets and incoming 77W, the A350 order is nonsense.
Quoting hiflyer (Reply 33):
and yes...dump the A350 order

A complete 180 from what has been said about the A35J order on this site!       3 people saying this indicates that more agree!

Quoting Ronaldo747 (Reply 32):
They should change them into A321neo.

No, they need to change their 737 MAX 9 order to MAX 8s, THEN order the A321neo.

Quoting Ronaldo747 (Reply 32):
Guys, UA has other problems than the livery
Quoting BC77008 (Reply 28):
Get a new livery but keep the globe as it's literally everywhere now
Quoting Max Q (Reply 19):
I agree it is time for a new livery.

I agree that a new livery is needed. The CO Globe is one of the best liveries ever, but it's time. It doesn't match.

Either that, or we change the name, THEN, update it  
United Airlines: $#!ttin' On Everyone Since 1931
 
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ua900
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:05 pm

Quoting MaverickM11 (Reply 27):
Quoting ua900 (Reply 8):3. Invest in First Class and GS As always, a.net is clueless. A.net seriously wants UA to lose hundreds of millions of dollars.

I appreciate future LAX / SFO - EWR all flatbed service since I'll have a guarantee soon that they'll have flatbeds outside of the 2 runs per day they currently have. I wish other city pairs had that product, especially hub to hub routes. You don't seem to appreciate paying premium customers who fly between say Europe and the West Coast and don't want to transfer to/from a 738/9 with recliners in EWR, IAD or ORD. You probably also think that the 752 TATL was "too nice". Good for you, but they are have moved mine to a 763 and are bringing back domestic 772 hub to hub flying.

There's an opportunity to improve the product in domestic F, whether you like it or not. And how about international, what's your thought around why UA has bothered to put up GS check in at EWR recently without having a GF lounge there and just sends GF to the overcrowded UA club at C120. That's ok since they're all freeloaders and upgraders, right?

And that mentality extended to the F cabin under Jeff and that's a primary reason you have so many people who aren't willing to pay. Try LH, LX and SQ some time. Personal escort from the counter to the F club, very separate line (forget about pre-check being exclusive), designated passport checkpoint and most importantly people at your beckon call at *every* turn you make both on the ground and in the air and back on the ground again.

If you want to be immortal for a day that's about as close as you can get on this planet. Worlds away from UA GF, but it doesn't have to be.

Quoting a380787 (Reply 42):
I agree #1 and 2 are major priorities. GS is getting a lot of preferential treatment already, including things like Benz tarmac transfer similar to what HON Circle gets at FRA/MUC (I rode it once in MUC during torrential rain it was awesome). GF isn't coming back even with the new management unless the numbers can really prove it.

Here are some gaps in my view that UA could bridge:

1. EWR has a brand new GS check in and transfers but no GF lounge. Ironic, where would they transfer to? BOM-EWR-FRA? LHR-EWR-Domestic F to Bumpkinville? It's not like there's a FCL or FCT where they can board that S550.
2. Remaining GF lounges need a serious overhaul
3. Assign a personal assistant to each GF passenger
4. Add a designated Passport checkpoint
5. Add a designated security lane
6. Customer service onboard int'l F is basically on par with BF. Customers get some extra space and isle access, but little else.

Quoting a380787 (Reply 42):
Regarding #4, 739 itself isn't the problem, it's what hard product they install inside it. I don't need AVOD but WiFi, streaming, plus DirecTV would be sufficient.

As for #5, isn't UA already flying the most intra-region-1 flat beds out of all the carriers ? Transcon, Hawaii, and soon, some hub-to-hub.

The F recliners in region 1 need to go and IFE needs to be unified. Transcon, Hawaii and hub-to-hub flatbeds outside of p.s. are a crap shot. Outside of p.s. you'll be limited to 1-2 frequencies per day. Good luck trying to build a schedule around it.

If DL offers fewer flat beds in region 1 and manages to *sell* more F seats (sell not fill), then UA definitely has an opportunity ahead of them.
2020: AMS | BRU | DEN | DFW | EWR | FRA | GUA | IAH | LAX | LIM | MCO | MUC | ORD | PTY | SAL | SCL | SFO | TXL
 
a380787
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:22 pm

Quoting ua900 (Reply 68):

The F recliners in region 1 need to go

And waste space flying flat beds between EWR and BOS ? The Hawaii config 777 fleet already offer a far better seat than the standard domestic F that AA and DL love selling out of LAX.

Besides, AA and DL offer even fewer domestic flat beds, so I don't see what's the urge to increase UA's figures here ??

Quoting ua900 (Reply 68):
Outside of p.s. you'll be limited to 1-2 frequencies per day. Good luck trying to build a schedule around it.

Once the 10 777-200A come back to domestic and retrofitted, there will be tons more flat bed flights to pick from.

That's another advantage of moving p.s. over to EWR. Once that has been completed, one can buy SFO-EWR-RIC or SAN-LAX-EWR in flat bed for most of the way.

Quoting ua900 (Reply 68):

If DL offers fewer flat beds in region 1 and manages to *sell* more F seats (sell not fill),

I don't recall DL actually quantifying how they arrive at those "paid F" figures they love quoting at quarter earnings conference calls. It could contain lots of caveats.

So in that sense, it's nearly impossible to compare F paid rates at true apples-to-apples basis.
 
N1120A
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:26 pm

Tulip, dump SHARES, dump non-distance-based earning, improve catering, introduce a new business and keep an overhauled F on a limited number of aircraft...
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MaverickM11
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:27 pm

Quoting afcjets (Reply 41):
Hawaii has historically been a loss leader for every airline including United

False.

Quoting afcjets (Reply 41):
IMO the world's second largest airline should have a presence at the premiere longhaul airport in the largest city in the country they are based in and also needs to have more than a few Express flights to their largest hub year round from an important market like MIA which has more airlines than any airport in the Western hemisphere

UA is by far the largest carrier in NYC. Just because it's not at JFK (which is a disaster for domestic flying), doesn't mean much of anything. Look at the average fares out of NYC and you'll notice UA is doing just fine, if not a ways better than the other three carriers fighting for slots nobody wants at JFK.

Quoting Green12324 (Reply 47):
What are your recommendations?

Clean house at WHQ, maybe even move it to a neutral location.

Quoting jfklganyc (Reply 55):
Not sure about MIA, but JFK move was a disaster.

Based on what? MIA and JFK topped out at about 30 departures per day. They both lost loads of money for UA long before the merger. What exactly are they missing out on?

Quoting jfklganyc (Reply 55):
How the heck are they gonna compete?

By staying out of the four way blood bath at JFK? Easy breezy.

Quoting ua900 (Reply 68):
You don't seem to appreciate paying premium customers who fly between say Europe and the West Coast and don't want to transfer to/from a 738/9 with recliners in EWR, IAD or ORD

Have you ever connected in Europe? Longhaul J to Ibiza 30" all economy Y, with extra room for your elbow. LH/LX premium regional are *terrible*.

Quoting ua900 (Reply 68):
You probably also think that the 752 TATL was "too nice".

I never had a problem with the 752, or any route that is properly fleeted. But from what I can tell on flyertalk and a.net, the 757s are somewhere between partial birth abortion and clubbing baby seals.

Quoting ua900 (Reply 68):
Try LH, LX and SQ some time.

Again, LH/LX regional F is honestly the worst. Microscopic pitch, no wifi/IFE, and a craptastic meal. And probably ramp loaded. I love LH F, and it's probably the only reason I commit to Star, but connecting to/from an all Y 320 is not leading the way forward.

Quoting ua900 (Reply 68):
There's an opportunity to improve the product in domestic F, whether you like it or not

Every US carrier is/has been upgrading regional F for a while now; what else do you need? Especially compared to the terrible EU F offerings?
I don't take responsibility at all
 
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Polot
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:28 pm

Quoting ua900 (Reply 68):
4. Add a designated Passport checkpoint
5. Add a designated security lane

Those are not necessarily things that UA has control over.
 
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ua900
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:37 pm

Quoting a380787 (Reply 69):
And waste space flying flat beds between EWR and BOS ?

Only if they go to comp upgraders. UA 752s have 24 seats, CO 752s have 16. Not such a big loss when you look at some of these comp upgrade lists. Also allows for better service with the 1:8 passenger F/A ratio.

Quoting a380787 (Reply 69):
The Hawaii config 777 fleet already offer a far better seat than the standard domestic F that AA and DL love selling out of LAX.

Hawaii 777s have the old UA int'l C product in them, I'd settle for that too. Point is that either flatbed or old int'l C increases the percentage of seats sold vs. comp upgraded, and I think we can agree on that.

Quoting a380787 (Reply 69):
Once the 10 777-200A come back to domestic and retrofitted, there will be tons more flat bed flights to pick from.

That's another advantage of moving p.s. over to EWR. Once that has been completed, one can buy SFO-EWR-RIC or SAN-LAX-EWR in flat bed for most of the way.

   Indeed, looking for forward to both the p.s. move and more hub-to-hub 772s.

Quoting a380787 (Reply 69):
I don't recall DL actually quantifying how they arrive at those "paid F" figures they love quoting at quarter earnings conference calls. It could contain lots of caveats.

So in that sense, it's nearly impossible to compare F paid rates at true apples-to-apples basis.

Perhaps. As someone who did fly DL until around 2000 and then again starting last year, I can tell you that they make a point in saying "Thank you" in person both at the club when flying int'l and aboard in both domestic and int'l premium cabins.

More than one enthusiastic and cheerful person approached me with something like "you should fly DL more, here's what we offer" - nice touch. With UA it's still hit and miss. As it stands, I am willing to pay a higher premium at DL than at UA for some reason. Not sure why, maybe it's the DL brand not being so damn beige  
2020: AMS | BRU | DEN | DFW | EWR | FRA | GUA | IAH | LAX | LIM | MCO | MUC | ORD | PTY | SAL | SCL | SFO | TXL
 
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NYPECO
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 7:46 pm

I don't think anyone here (including me) knows how to run an airline. A lot of these suggestions are ridiculous.
 
a380787
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:08 pm

Quoting ua900 (Reply 73):

Hawaii 777s have the old UA int'l C product in them, I'd settle for that too. Point is that either flatbed or old int'l C increases the percentage of seats sold vs. comp upgraded, and I think we can agree on that.

Only after a certain stage length. Say something like 1 hour EWR-BOS or SFO-LAX hops, only the uber-rich will splurge on flat beds. And remember, for the extra floor space those take up, the price premium has to increase just to break even, further decreasing the attractiveness of paying for an upgrade.

I think 4 hour is probably the min sector length before people will start paying the price premium. Below that, the comp upgrades are overwhelming.

Quoting MaverickM11 (Reply 71):

UA is by far the largest carrier in NYC. Just because it's not at JFK (which is a disaster for domestic flying), doesn't mean much of anything. Look at the average fares out of NYC and you'll notice UA is doing just fine, if not a ways better than the other three carriers fighting for slots nobody wants at JFK.

Not "by far" - DL is closing in, when counting all 3 NYC airports. Full year 2014, UA carried 27.87M in/out of NYC versus 25.33 for DL, 17.6M for AA+US, and 15.2M for B6.

Where UA really excels out of NYC is international. For 2014 full year, UA alone carried 7.8M international pax in/out of NYC, versus 8.3M of DL+AA *combined*.

Quoting MaverickM11 (Reply 71):

Every US carrier is/has been upgrading regional F for a while now; what else do you need? Especially compared to the terrible EU F offerings?

Intra-EU business is a major disgrace. I'm amazed they have the gall to charge so much premium for a guaranteed empty middle economy seat.

[Edited 2015-09-09 13:11:19]
 
Osubuckeyes
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:08 pm

The first 90 days should be building a solid foundation for 5, 10, and 25 year plans that benefit customers, employees, and investors. Will be interesting to see what happens.
 
afcjets
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:24 pm

Quoting MaverickM11 (Reply 71):
Quoting afcjets (Reply 41): Hawaii has historically been a loss leader for every airline including United
False.

American has even publicly stated this.

Quoting MaverickM11 (Reply 71):
UA is by far the largest carrier in NYC. Just because it's not at JFK (which is a disaster for domestic flying), doesn't mean much of anything. Look at the average fares out of NYC and you'll notice UA is doing just fine, if not a ways better than the other three carriers fighting for slots nobody wants at JFK.

If you think metro NYC flyers and people flying to the region are indifferent about what airport they fly into, there is no convincing you.
 
01pewterz28
Posts: 35
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:32 pm

The 1st step is get your house in order

1. Bring your employees together, BE honest with them. Will it be tough hell yes most PMUA have been through hell and back even before 9/11. It’s hard for employees to trust management when management has been dishonest for as long as we can remember. Remember happy employees make a difference it’s all in the attitude.
2. Begin to repair your relationship with your customers
3. Win your customers back with 1 & 2.
4. Offer a product people are willing to pay for this will happen with step 1 & 2.
5. As much as I would love to see the tulip back it’s not important right now steps 1, 2, 3, and 4 are a must.
6. He can nail down 1, 2, 3, and 4 you have a powerhouse to reckon with.
 
ODwyerPW
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Suggestions for UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:35 pm

Just 3 months... Establish good working relationships within the departments and labor groups... No major product changes...
learning never stops.
 
nry
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:44 pm

First advice?

Ignore this thread.

  
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indcwby
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:46 pm

Might want to get working on getting on Houston's good side again.
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MaverickM11
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 8:52 pm

Quoting a380787 (Reply 75):
Not "by far" - DL is closing in, when counting all 3 NYC airports. Full year 2014, UA carried 27.87M in/out of NYC versus 25.33 for DL, 17.6M for AA+US, and 15.2M for B6.

If you look at revenue or the traditional measure of capacity, ASMs, it is indeed "by far". That's not to say DL has come a long way, but where is their PAC network? Their LAT network? AA can't even maintain TYO.

Quoting afcjets (Reply 77):
American has even publicly stated this.

Source? Did everyone jump into HI looking for loss leader routes?

Quoting afcjets (Reply 77):
If you think metro NYC flyers and people flying to the region are indifferent about what airport they fly into, there is no convincing you.

Who cares? Look at the volume and fares UA is getting out of EWR and then the split hub operations over in Queens and tell me which one is producing better revenue. That will end the "JFK iz premium" fantasy rul quick.

Quoting indcwby (Reply 81):
Might want to get working on getting on Houston's good side again.

Good luck with that 
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freakyrat
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 9:09 pm

Here is a link to a rebranding that was kicked around a bit online.

https://www.behance.net/gallery/18381717/United-Airlines-Rebrand
 
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IrishAyes
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 9:44 pm

Quoting DocLightning (Reply 64):
Yes, but the planning needs to start soon. A change to the visual identity takes a long time and a lot of planning.

Yes, it's expensive, but the current identity is badly tarnished and the reputation of the current UA is tied to that brand.

Customers will learn to forgive and forget once the airline gets its act in order.

Besides, it took UA YEARS to finally go-live with a re-designed website that is concentrated around that brand. The concept of the friendly skies is actually a sound one IF the airline can walk the walk, not just talk the talk.

Quoting freakyrat (Reply 83):
Here is a link to a rebranding that was kicked around a bit online.

https://www.behance.net/gallery/18381717/United-Airlines-Rebrand

This resembles way too closely to American, and is a bit too cartoonish/elementary for me.
 
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CALTECH
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 9:55 pm

Quote:
Simple....


Do the EXACT opposite of what Smisek did.

1) Keep Continental name

2) Move HQ to Houston, or to Kansas City which is more in the middle of the country for connections

3) Keep 4 different schemes for the merged airline since passengers are on the inside and can't see the outside anyway, saves on any corporate branding costs and painting of aircraft which is very expensive

4) Make all airplanes p.s., make half of the the airplane's seats 1st class, make business class the new E+, and make E+ the new coach. Or better yet, make all the seating E- with 28" pitch. Easier to deal with and no passenger complaints on why they were not upgraded for free. Can squeeze in more passengers too, especially to international destinations

5) Get rid of all new aircraft orders and shrink the fleet or increase the fleet with old, worn out, high maintenance aircraft. and burn as much gas as possible. Bring back the DC-8 for overseas runs.

6) Stop new interior refurbishments, waste of money. They will just get worn out anyhow

7) Stop adding WiFi to the fleet, passengers can BYOE

8) Stop all aircraft MODS, save the money, then just spend it

9) Stop making record profits, spend all the money so a loss shows every quarter

10) Make the pilots fly without a contract. Such a privilege to work for United, that they should pay United for the chance.

11) Same with flight attendants as above

11) Same with rampers as above

12) Same with customer service as above

13) Same with techops as above

14) Same with all the employees at United as above

15) Screw the shareholders, United needs no investment

16) Get rid of United Express, who needs to fly to little destinations that can't fill up 747s or A-380s.

16) Do whatever a.net says to do, especially what the haters write on a.net, no matter how much it costs to satisfy their armchair decisions

Simply stupid
You are here.
 
dc10lover
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 10:03 pm

Replace all the 50 passenger jets with 76 passenger jets and not wait till jet fuel skyrockets in price - if it ever does.
Why endure the nightmare and congestion of LAX when BUR, LGB, ONT & SNA is so much easier to fly in and out of. Same with OAK & SJC when it comes to SFO.
 
United1
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 10:12 pm

Quoting DC10LOVER (Reply 86):

Replace all the 50 passenger jets with 76 passenger jets and not wait till jet fuel skyrockets in price - if it ever does.

Not something that the CEO needs to change at all...UA has been replacing a rather large number of the 50 seat RJs with 76 seat jets over the last couple of years. There will always be 100-150 or so in the fleet simply to serve markets that will not support larger jets.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
afcjets
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 10:19 pm

Quoting MaverickM11 (Reply 82):
Source? Did everyone jump into HI looking for loss leader routes?

Robert Crandall

United jumped into Hawaii long before deregulation in 1978. Hawaii may be profitable again even today for some which is why I said historically, the point being United did not exit the market like JFK just as AA is not abandoning JFK-LAX even though they have also publically stated this loses millions.
 
elbandgeek
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 10:50 pm

I agree with the sentiment that a brand refresh is necessary, but not immediately. It may seem like something that doesn't matter, but with the right timing it can make a huge symbolic statement that will make a difference, particularly with employee morale. Both DL and AA's rebrands came as they were emerging from hard times and ended up being a symbol of those re-emergences, something everyone in the company can rally around. If UA were to say they're going to rebrand right now without getting their house in order first it will send a message that they're just looking for a bandaid solution. However, if they focus short term on improving employee relations, fixing IT, etc. and then plan on a rebranding a little bit further down the road, then it can be something the employees and customers will see as the end result of the work they put in to righting the ship and it will motivate them to continue the momentum. It's all about timing.
 
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ua900
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 10:51 pm

Quoting MaverickM11 (Reply 71):
I never had a problem with the 752, or any route that is properly fleeted. But from what I can tell on flyertalk and a.net, the 757s are somewhere between partial birth abortion and clubbing baby seals.

It wouldn't have ended up there had they put in an extra bathroom. Ditto for the 764 btw, both cabins... Too cheap for that, they decided to cram in a couple of extra seats instead. Just look at the F/A and their carts competing against 20 people waiting for the loo. Fun.

Quoting MaverickM11 (Reply 71):
Have you ever connected in Europe? Longhaul J to Ibiza 30" all economy Y, with extra room for your elbow. LH/LX premium regional are *terrible*.
Quoting MaverickM11 (Reply 71):
Again, LH/LX regional F is honestly the worst. Microscopic pitch, no wifi/IFE, and a craptastic meal. And probably ramp loaded. I love LH F, and it's probably the only reason I commit to Star, but connecting to/from an all Y 320 is not leading the way forward.

I totally agree with you that LH group needs to work on their short haul premium product and bring the hard product up to at least TK / UA domestic F seats. Meanwhile, what's UA doing about GF aside from phasing it out? We've both been to LH F, I paid for mine because it's out of this world and am willing to keep doing that. I'd do that for UA too if they offered something worth paying for. They already charge the same as LH a lot of times, so it can't be their inability to charge for stuff.

Quoting MaverickM11 (Reply 71):
Every US carrier is/has been upgrading regional F for a while now; what else do you need? Especially compared to the terrible EU F offerings?

I want more flatbeds, especially when I pay for them, yet most region 1 routes where I pay for them don't have them. Fly to BOG flatbed and you'll never wanted to pay a similar price for SAL or PTY in a 738.
2020: AMS | BRU | DEN | DFW | EWR | FRA | GUA | IAH | LAX | LIM | MCO | MUC | ORD | PTY | SAL | SCL | SFO | TXL
 
N505fx
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Wed Sep 09, 2015 10:53 pm

Start EWR-CAE service, right after you listen to children on a.net suggest your livery is your biggest problem.
 
futureorthopod
Posts: 183
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 2:12 am

...just resign and call up Gordon Bethune
     
 
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Boeing778X
Posts: 3268
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 2:20 am

Quoting DC10LOVER (Reply 86):
Replace all the 50 passenger jets with 76 passenger jets

The ERJ-145XRs are still useful.

Besides that, yeah, get rid of anything smaller than an E175.

Quoting futureorthopod (Reply 92):
...just resign and call up Gordon Bethune

Oh, I wish 
United Airlines: $#!ttin' On Everyone Since 1931
 
StuckInCA
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 2:28 am

I'm sure it's not a top priority, but I have to point out that their web page looks like it's from 10 or more years ago. Even if it has all desired functionality, the appearance implies that of a cheap budget carrier from an obscure place. It does not inspire confidence in technology or service.
 
n797mx
Posts: 437
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 3:19 am

Quoting tozairport (Reply 6):
Paint the planes.

With the Tulip

Nah, you can keep the globe. That whole "United" thing on the front should be changed to "Continental" though.  
Clear skies and strong tail winds.
 
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AVENSAB727
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 3:26 am

Quoting indcwby (Reply 81):
Might want to get working on getting on Houston's good side again.

Been there... done that... But you probably will see more growth out of IAH in Latin American, Maybe PVG in Asia, ZRH or BRU.
Always look on the bright side of Life!
 
a380787
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 3:51 am

Can we stop talking about how great the tulip was ? The tulip was the one filing BK in the 2000s, not the globe.
 
UA444
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 3:56 am

Quoting a380787 (Reply 97):

So did the Widget, Eagle, and Compass. Your point? CO filed in the 80's and 90s when the others were flourishing.
 
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Boeing778X
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RE: Suggestions For UA's New CEO Oscar Munoz's First 90 Days?

Thu Sep 10, 2015 3:59 am

Quoting UA444 (Reply 98):
CO filed in the 80's and 90s when the others were flourishing.

If I'm not mistaken, fuel costs got very high in the late 80s. CO was in Ch.11 well into the 90s.
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