|Quoting BC77008 (Reply 13):|
We don't even know if this actually happened or not. We are reading only one person's account of what took place. Everyone wants to be the little social media star and get 10,000 likes. And if it takes a wee bit of embellishment to get there, then so be it.
That's true, but on the other hand, what was said here was clearly heard.
|Quoting winginit (Reply 12):|
Just some quick clarity here, but if you watch the video and read the description it's the male flight attendant who initiated the process to remove the passenger from the flight.
Whoops. Sorry. HE
probably cost the airline such and such.
|Quoting OB1504 (Reply 15):|
If/when you start working in airline customer service, you won't be so quick to judge without hearing both sides.
I've been in customer service positions for various businesses for nearly 7 years. Doesn't sound like much time, but you learn a lot quickly. I got started earlier than most people my age.
One thing I've learned, and thank God it's been the easy way, is that you DO
NOT upset the customer in any way. The customer is usually right, and even so, making sure the customer stays and leaves happy is paramount, especially for such a stressful position as a flight attendant. Customers are the lifeblood of businesses, and for an airline, losing them on account of one person having a bad day is serious. Not only has the company looked bad as a result, but those people are going to go home and tell other people what happened. What makes this worse is that a video of the incident has been posted. Already, there's like 10 comments saying they're never flying American. Assuming they would have been customers buying $500 tickets, that is, theoretically, $10K gone.
I'm just being 100% honest with what I think.