UA Keeps Downgauging LAX-SYD. 747 To 777 To 787

G500 · Thu Dec 24, 2015 1:19 pm

United's piece of the LAX-SYD market gets smaller and smaller.. Looks like they'll replace the 777 with the 787 in a few months ... Had the Australian government allowed Singapore airlines to enter the route, UA might not even be on the route anymore

American 777
Qantas. A380
Virgin. 777
Delta. 777
UA. 747 to 777 and soon, 787

[Edited 2015-12-24 05:23:20]

Polot · Thu Dec 24, 2015 1:28 pm

United is replacing the 777 with the 789..which only has about 15 less seats than the 777 used. The 789 also has the same number of premium seats (albeit all J instead of J+F), so hardly much of a downgrade.

Makes sense, there is not as much need for as many seats compared to a few years ago with the increased competition and the decoupling of MEL from SYD.

roseflyer · Thu Dec 24, 2015 1:29 pm

Is United going to switch all the long haul flying from LAX to 787s? The 787-9 only has 15 less seats than the 777 for United. The difference is loss of first class. I wonder if this is about fleet consolidation since some of the 777s are going to be used for domestic flying.

ukoverlander · Thu Dec 24, 2015 1:29 pm

From a passengers perspective I'd consider that to be a progressive upgrade.

DiscoverCSG · Thu Dec 24, 2015 1:43 pm

Quoting ukoverlander (Reply 3):

772 F pax down to 789 J = downgrade

772 J pax to 789 J = improvement in seat configuration (2-4-2 with half facing backward to 2-2-2 facing forward)

772 Y pax to 789 Y = decrease in seat width

Excepting the advantages of lower cabin altitude and bigger windows, only J pax see an improvement, and 789 J is still not a state-of-the-art, all-aisle access J class.

N1120A · Thu Dec 24, 2015 1:46 pm

Quoting Polot (Reply 1):

United is replacing the 777 with the 789..which only has about 15 less seats than the 777 used. The 789 also has the same number of premium seats (albeit all J instead of J+F), so hardly much of a downgrade.

It is a definite downgrade.

Quoting ukoverlander (Reply 3):
From a passengers perspective I'd consider that to be a progressive upgrade.

With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

Quoting DiscoverCSG (Reply 4):
772 J pax to 789 J = improvement in seat configuration (2-4-2 with half facing backward to 2-2-2 facing forward)

Many people prefer rear-facing seats. 2-2-2 is better than 2-4-2, but the decline in service quality and seat comfort more than negate that.

DolphinAir747 · Thu Dec 24, 2015 2:22 pm

Quoting N1120A (Reply 5):
With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

Please. This parochial attitude is bringing down and holding back UA.

LAX SYD and LAX MEL 789s combined have more seats than a single LAX SYD MEL 744, no?

jetblue1965 · Thu Dec 24, 2015 2:29 pm

Quoting DolphinAir747 (Reply 6):

Ignore all trolls who still bring up "continental".

The IFE in Y is vastly updated with 789, plus much better 2-2-2 in J. Only gripe are those who actually paid for GF, but then again, those should've been flying QF's A380 F to begin with.

Decoupling is exactly what UA needs. Just 3 years back UA only had 2 routes to A/NZ, soon they'll have 4. That's progress in my book.

MaverickM11 · Thu Dec 24, 2015 2:30 pm

Quoting N1120A (Reply 5):
With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

Quoting N1120A (Reply 5):
Many people prefer rear-facing seats. 2-2-2 is better than 2-4-2, but the decline in service quality and seat comfort more than negate that.

You mad bro? Does your cross fit in the overhead bin or do they make you check it?

Quoting DolphinAir747 (Reply 6):
Please. This parochial attitude is bringing down and holding back UA.

Quoting g500 (Thread starter):
Had the Australian government allowed Singapore airlines to enter the route, UA might not even be on the route anymore

SQ would have lost their shirt.

Quoting Polot (Reply 1):
Makes sense, there is not as much need for as many seats compared to a few years ago with the increased competition and the decoupling of MEL from SYD.

Plus it looks like all longhaul out of LAX will be on the 789 shortly, which should help the operation.

LAXintl · Thu Dec 24, 2015 3:01 pm

Kinda old news
United Shifts Bulk Of 787 Flying To West Coast (by LAXintl Aug 26 2015 in Civil Aviation)

=

SFO-SYD is also getting the 789.

I'd expect the LAX 777 crew base to close towards end of next year once the last longhaul route to LHR gets the 787 also.

Oh and going from a 744>777>789 is not a downgrade. Downward capacity shift is called downgauge.

Planeflyer · Thu Dec 24, 2015 3:17 pm

I fly over to asia 10X a year and have been in every large twin save for the 350. Due to the much reduced impact of jet lag I'Il take the 787 over any aircraft.

And thank you JAL for the SD to Tokyo flight!

Now give me ULH form SD to Thailand, Taiwan, China and India!

jetblue1965 · Thu Dec 24, 2015 3:23 pm

Quoting Planeflyer (Reply 10):
Now give me ULH form SD to Thailand, Taiwan, China and India!

Pax volume or yield discussion aside, what planes can actually take off from SAN and reach BKK or DEL ?

flyiguy · Thu Dec 24, 2015 3:28 pm

Quoting ukoverlander (Reply 3):
From a passengers perspective I'd consider that to be a progressive upgrade.

Age Ratio

747's : 90's

777's : 00's

787's : 10's

FLY

Stitch · Thu Dec 24, 2015 3:39 pm

Quoting jetblue1965 (Reply 7):
Only gripe are those who actually paid for GF, but then again, those should've been flying QF's A380 F to begin with.

While it is the one route I looked forward to GF due to the stage length, I admit I never paid an F fare for it, either upgrading from a C (J) fare or using an award. I expect most, if not all, of my companions in the cabin were doing the same.

And with United slowly removing Global First from the fleet as the new planes arrive, it would eventually be going away, anyway.

usflyguy · Thu Dec 24, 2015 4:19 pm

Quoting N1120A (Reply 5):

With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

and that's your opinion, almost all long-time CO flyers absolutely hate UA and their service/employees. They can most certainly tell when it's a pmUA crew or customer service employee and not in a good way.

Rdh3e · Thu Dec 24, 2015 4:22 pm

Quoting N1120A (Reply 5):
With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

Quoting usflyguy (Reply 14):
and that's your opinion, almost all long-time CO flyers absolutely hate UA and their service/employees. They can most certainly tell when it's a pmUA crew or customer service employee and not in a good way.

So much hyperbole!

It makes nearly no difference. Interaction with the crew makes up what, maybe 90 seconds of a multi-hour journey?

jsnww81 · Thu Dec 24, 2015 4:33 pm

Quoting RDH3E (Reply 15):
Interaction with the crew makes up what, maybe 90 seconds of a multi-hour journey?

On US carriers like United or American. that's about right. Nobody to greet you at the door, nobody to show you to your seat, nobody to take your coat, no smiles, no polish, no professionalism. Ten seconds for a handful of drink orders, twenty seconds as they dump a tray of food, and for anything else you have to drag them off their jumpseats.

Crew interaction makes up a huge component of the customer experience for most carriers, but you're correct that it barely matters for the airline(s) in question here.

jetblue1965 · Thu Dec 24, 2015 4:41 pm

Quoting RDH3E (Reply 15):
It makes nearly no difference. Interaction with the crew makes up what, maybe 90 seconds of a multi-hour journey?

It's a really strange attitude to think the crew is there to chit-chat with you for the whole flight like she's your bestie. The thing I've noticed is that the "surliness" of the crew, which may complain about it, has more of a correlation with tenure and cabin than with airline.

Quoting jsnww81 (Reply 16):
Nobody to greet you at the door,

False. Most of my US domestic flights has that, across airlines.

Quoting jsnww81 (Reply 16):
nobody to show you to your seat,

The only time that ever happened to me was CX F, not even CX J. Thinking a FA will show you to your comp upgrade domestic F seat is laughable.

Quoting jsnww81 (Reply 16):
nobody to take your coat

Domestic F has that service across airlines. If you're in coach DUH of course not.

Quoting jsnww81 (Reply 16):
no polish, no professionalism.

When you fly coach they're all just as dull, even things like VX.

Quoting jsnww81 (Reply 16):

Crew interaction makes up a huge component of the customer experience for most carriers,

Only for those who are needy. On 16 hour CX F flights I interacted with the crew maybe 10 mins total ?

sshank · Thu Dec 24, 2015 4:52 pm

Quoting usflyguy (Reply 14):
and that's your opinion, almost all long-time CO flyers absolutely hate UA and their service/employees. They can most certainly tell when it's a pmUA crew or customer service employee and not in a good way.

And PM UA long time 1Ks like me are very amused at the above - there is absolutely nothing redeeming about the sCO experience despite the devotion the CO fanboys have for the the pre merger CO. All US carriers are pretty much on par - which means they will never offer SQesq service. Of course they know that, and are doing everything they can within reason to improve the hard product and other aspects of the experience like technology (apps, wifi) to make up for the service deficit. And in my opinion its working.

justloveplanes · Thu Dec 24, 2015 4:55 pm

Quoting Planeflyer (Reply 10):

I fly over to asia 10X a year and have been in every large twin save for the 350. Due to the much reduced impact of jet lag I'Il take the 787 over any aircraft.

Been flying mostly 787's transpac. Flew a 777 this week and I really feel the difference (worse jet lag effects).

Hope Boeing can pull off the passenger experience on the 777x like 787.

FlyHossD · Thu Dec 24, 2015 5:13 pm

Quoting N1120A (Reply 5):
With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

Quoting DolphinAir747 (Reply 6):
Please. This parochial attitude is bringing down and holding back UA.

N1120A seems to have forgotten - deliberately so? - that NONE of the 787s were delivered to Continental. NONE! ALL were delivered to United. That is, UAL had the opportunity to specify the seats and arrangement of the cabin and did so.

jetblue1965 · Thu Dec 24, 2015 5:14 pm

Quoting sshank (Reply 18):

You're free to vote with your wallet and exclusively book sUA flights. No one is ever forcing you on a sCO plane (and spare me the "my corporate policy require me" mambo Jambo)

roseflyer · Thu Dec 24, 2015 5:17 pm

Quoting justloveplanes (Reply 19):

Hope Boeing can pull off the passenger experience on the 777x like 787.

If I read most A.net comments, the only factor that matters for the passenger experience is economy seat width. It doesn't matter if you are flying in first or business class, because economy seat width still is more important due to sympathy pains.

Joking aside, many prefer the 777s since they have wider seats in economy. The general consensus is that the 2-2-2 seat that was used by CO before the merger and is used by many other airlines in the world is more popular than the United customized 2-4-2 business seat. Some still prefer the old United seat, but in general the other seat was preferred by flyers more often. That would mean that business class passengers are more likely to favor the 787 while economy may prefer the 777.

The 777x will be a little wider in back, but other than that, it is the same as the 777. The aluminum fuselage won't support a higher cabin pressure.

jsnww81 · Thu Dec 24, 2015 5:37 pm

Quoting jetblue1965 (Reply 17):
Thinking a FA will show you to your comp upgrade domestic F seat is laughable.

The discussion was about long-haul international. It's standard in F/J on most foreign carriers for the greeting to be followed by an escort to the seat, or at minimum, direction to the seat. Most people can find their way, sure, but it's a nice gesture, and part of the premium experience that US carriers bloviate about in their advertising but rarely deliver.

Nobody expects a seat escort in domestic F, nor was that the implication.

Quoting jetblue1965 (Reply 17):
Most of my US domestic flights has that, across airlines.

On my last four flights - two on UA and two on AA - the "greeting" at the door was an FA with their back to passengers while they noisily broke up ice cube sheets in the galley. One of them did turn around, sigh annoyedly, and say to the gentleman in front of me "are you all here already? I told them we needed more time." Welcome aboard the friendly skies!

[Edited 2015-12-24 09:38:26]

LAXdude1023 · Thu Dec 24, 2015 5:47 pm

You may think its a downgrade, but from a passenger experience its a HUGE upgrade.

The 787 is much more confortable than the 777 or 747 IMO.

ua900 · Thu Dec 24, 2015 5:54 pm

LAX is 787 central for what little UA long haul remains compared to historic levels. Everyone else gets routed through SFO for TPAC and lots of people go through EWR and IAD for TATL now. Which isn't bad ever since the p.s. cutover to EWR. No more paying for C and getting a 739 for the first 5 hours of your intercontinental flight. Even IAD gets some flatbed 752s now, quite an improvement when connecting onwards across the pond.

As for 3 cabins out of LAX, there's no GS/GF check in at LAX and there's no GF lounge either, unlike say SFO, ORD or IAD. 3 cabin service died with UA at LAX around the same time when 747s were withdrawn, and this roughly coincided with the GFL closure and the decision to not build a dedicated GS check in a la ORD.

If LAX wants 3 cabin service to come back, they need to pay for it. Like they do with LX and LH

, a service level agreement which UA doesn't want to match at present. Unlike lots of people on here I won't say they're incapable for matching, they simply don't want to at present, choosing to focus more on a better C cabin experience.

Quoting usflyguy (Reply 14):
They can most certainly tell when it's a pmUA crew or customer service employee and not in a good way.

Quoting sshank (Reply 18):
And PM UA long time 1Ks like me are very amused at the above - there is absolutely nothing redeeming about the sCO experience

Well pick sCO if you like seat belt signs that remain lit for 80% of your transcon or drawn galley curtains in C on the 767/777s. Forget about water service every 30 mins. Venture behind the curtain if you want anything outside of the initial service or the meal service. I also don't recall a sUA crew ever hitting me up to buy extra cigarettes for them at the duty free while they're working a turn.

But hey, I'm actually one of the minority people who fly C but are still ok with pragmatic self service and buying duty free cigarettes for some poor devil who needs the extra income is both a monotony breaker and somewhat amusing. But it's distinctly CO to this day. Not saying it's better or worse than sUA, just different, that's all.

B737900ER · Thu Dec 24, 2015 6:19 pm

Quoting ua900 (Reply 25):
LAX is 787 central for what little UA long haul remains compared to historic levels

Besides the brief HKG, what's different?

And can we please, please, please, all grow up and get past the stupid sUA vs sCO junk.

UA444 · Thu Dec 24, 2015 6:20 pm

The Y seats in the 777-222/ER are definitely one of the most comfortable along with having AVOD. Configured that way just before the industry went nuts with slimlines. 9 abreast is also better than 10 abreast most 777 have now.

jetblue1965 · Thu Dec 24, 2015 6:27 pm

Quoting jsnww81 (Reply 23):

The discussion was about long-haul international.

Quoting jsnww81 (Reply 23):

On my last four flights - two on UA and two on AA - the "greeting" at the door was an FA with their back to passengers while they noisily broke up ice cube sheets in the galley. One of them did turn around, sigh annoyingly, and say to the gentleman in front of me "are you all here already? I told them we needed more time." Welcome aboard the friendly skies!

Hmmm.... you wanna about long-haul international, but then what you described here is very much a domestic narrow-body type of experience. I don't see long-haul flights crushing ice at the galley while people are still boarding.

This afternoon I'm flying long-haul AA J on 763 so maybe I can see if I can replicate what you've experienced.

ScottB · Thu Dec 24, 2015 6:27 pm

Quoting DiscoverCSG (Reply 4):
772 F pax down to 789 J = downgrade

772 J pax to 789 J = improvement in seat configuration (2-4-2 with half facing backward to 2-2-2 facing forward)

772 Y pax to 789 Y = decrease in seat width

Excepting the advantages of lower cabin altitude and bigger windows, only J pax see an improvement, and 789 J is still not a state-of-the-art, all-aisle access J class.

This seems to be a reasonable product adjustment to reflect the realities of long-haul passenger travel in most markets. Very few people actually pay for F so the niche product is eliminated -- and the catering is virtually identical between the cabins in any event. And while the seat is indeed narrower in Y, the lower cabin altitude and improved IFE make it close to a wash IMO.

And for UA the 787-9 does the trip at a far lower cost while only giving up a handful of Y seats.

OA412 · Thu Dec 24, 2015 6:31 pm

Quoting MaverickM11 (Reply 8):
Quoting g500 (Thread starter):
Had the Australian government allowed Singapore airlines to enter the route, UA might not even be on the route anymore

SQ would have lost their shirt.

This. SQ wanted in on the market when it was a high-yielding duopoly. They would have lost their shirt and would have retreated long before UA or any other OZ or US carrier.

Quoting LAXdude1023 (Reply 24):
The 787 is much more confortable than the 777 or 747 IMO.

Even in Y? I've not heard good things about anyone's 787 in Y other than JL's 8-across.

delimit · Thu Dec 24, 2015 6:31 pm

Quoting B737900ER (Reply 26):
And can we please, please, please, all grow up and get past the stupid sUA vs sCO junk.

As a disinterested outsider, this. You guys aren't doing yourself any favors. Getting to one big happy family is going to improve everyone's experience of UA.

jetblue1965 · Thu Dec 24, 2015 6:38 pm

Quoting delimit (Reply 31):

As a disinterested outsider, this. You guys aren't doing yourself any favors. Getting to one big happy family is going to improve everyone's experience of UA.

The only ones really complaining are the dinosaurs from a bygone era reminiscing the ghetto birds, ex-employees who got fired and still holding a grudge, or trolls working for other airlines and fanning the flames at every corner.

LAXdude1023 · Thu Dec 24, 2015 7:02 pm

Quoting OA412 (Reply 30):
Even in Y? I've not heard good things about anyone's 787 in Y other than JL's 8-across.

I still prefer it. It all depends on how youre built though. Im 6'6 and 210 pounds. If I were 300 pounds, I wouldnt like it.

The big selling point for me is the humidity of the air. That does wonders for me.

N776AU · Thu Dec 24, 2015 7:11 pm

Quoting g500 (Thread starter):
United's piece of the LAX-SYD market gets smaller and smaller

That's because the ERJ-145 won't fly that far.

N62NA · Thu Dec 24, 2015 7:20 pm

Quoting N1120A (Reply 5):
Many people prefer rear-facing seats.

How many?

Seriously, you've got to present some data to back that assertion up.

Planeflyer · Thu Dec 24, 2015 7:24 pm

QA412,

Re the seat width is the complaint that you are bumping arms w the passenger next to you or is not enough room to comfortably sit?

ua900 · Thu Dec 24, 2015 7:24 pm

Quoting B737900ER (Reply 26):

Besides the brief HKG, what's different?

And can we please, please, please, all grow up and get past the stupid sUA vs sCO junk.

Dunno how brief HKG was. IIRC they also flew AKL and KIX ex-LAX. Perhaps more noticeable is the Int'l medium haul stuff shifting to IAH, e.g. GUA, SAL and SJO. Not exactly short routes ex-LAX albeit not the 9-10 hours it currently takes to reach them from LAX when flying UA. Perhaps UA just needs to cultivate a better partnership with AV, something like A++ for LatAm. Why not, it works for TATL with LH group and for TPAC with NH.

As a 1K, I'm past it btw, not sure why you're commenting "get past it" on my post. If you want to have a conversation with the people who keep bitching about CO you need to look somewhere north of my two cents. I merely commented on the two subsidiaries offering a different customer experience while clearly stating that neither customer experience is better or worse per se.

As a customer I could care less about internal friction between the two and whatever grudges people hold. I liked NW too but DL has evolved. I never thought that US mentality could change but AA flights have improved. And Oscar can do wonders for UA too I think to move up to the next level, truly become one airline and truly help employees to focus on the customers, no matter their history.

Zkpilot · Thu Dec 24, 2015 8:08 pm

Quoting DolphinAir747 (Reply 6):

LAX SYD and LAX MEL 789s combined have more seats than a single LAX SYD MEL 744, no?

precisely.
They are also adding a SFO-AKL flight which will add slightly to the overall market as pax often visit both countries in the same trip.

B737900ER · Thu Dec 24, 2015 8:41 pm

Quoting ua900 (Reply 38):
Perhaps more noticeable is the Int'l medium haul stuff shifting to IAH, e.g. GUA, SAL and SJO.

Those were never "shifted" to IAH. They have been since at least 2008

Quoting ua900 (Reply 25):
Well pick sCO if you like seat belt signs that remain lit for 80% of your transcon or drawn galley curtains in C on the 767/777s. Forget about water service every 30 mins. Venture behind the curtain if you want anything outside of the initial service or the meal service. I also don't recall a sUA crew ever hitting me up to buy extra cigarettes for them at the duty free while they're working a turn.

Like I said…

Planeflyer · Thu Dec 24, 2015 8:51 pm

Quoting Zkpilot,

precisely.
They are also adding a SFO-AKL flight which will add slightly to the overall market as pax often visit both countries in the same trip.

Wow, I'm wondering if the thread starter realizes that they have added a direct flight to Melbourne?

This is a major upgrade!

ua900 · Thu Dec 24, 2015 8:59 pm

Quoting B737900ER (Reply 40):
Those were never "shifted" to IAH. They have been since at least 2008

AV offers direct flights to SAL and BOG, I've taken them over UA connections in IAH. Good service, meals, 7 year old rum complimentary in Y, flat bed seats...

UA downsized Int'l flying out of LAX. Don't care if it's Glenn or Jeff, PMUA or PMCO... The merger is water under the bridge.

Quoting ua900 (Reply 25):
Not saying it's better or worse than sUA, just different, that's all.

Like I said

RyanairGuru · Thu Dec 24, 2015 9:18 pm

Im not sure why the thread title hasn't been changed as it is highly misleading. As said, this isn't really a downgayge in terms of cpacity, only 14 seats per flight, and mentioning the 747 is a misnomer as UA are flying more capacity than ever before to Australia after de-coupling MEL.

What hasn't been mentioned yet is that the 789 can fly SFO/LAX-SYD without weight restrictions whereas it is a real push for the 77E. The SYD flights often carry nothing but passenger bags whereas the MEL flight goes our at MTOW with a belly full of cargo. United want to able to tap into the cargo market to SYD as well.

As a passenger in Y I'll take it as an upgrade. It is true that I have more elbow room, but after flying both 777-222 between SYD-SFO/LAX several times and then doing LAX-MEL the difference was night and day. The 777s had really uncomfortable seats IMHO. I know some posters are going to disagree strongly, but I found the 787 seats to be much more comfortable and I really appreciate the extra inch of legroom. I'm not particularly broad, and having an extra inch of so in front of me is more important than half and inch at the shoulders (it's why I love EK 77Ws: 34 inch pitch).

B737900ER · Thu Dec 24, 2015 9:44 pm

Quoting ua900 (Reply 42):
Like I said

But you are saying that one is worse. You can't make overtly negative remarks against one group in comparison to another and then say it's not better or worse. You just described how you think it's worse. You can't reconcile the two comments

FlyHossD · Thu Dec 24, 2015 9:51 pm

Quoting strfyr51 (Reply 33):
That's just flat Wrong!! The first 25 787's were flown by Exclusively PM-CO crews as UA owned the majority of the 777's and ALL the 747's So until the 26th 787 was delivered S-UA crews were NOT flying the airplanes. Now that the seniority list has been merged? The crews fly what they can BID.
Which means you might have an S-UA Crew S-CO Crew or a mixture. The Flight Attendants and Mechanics have STILL yet to obtain a single contract merging the Seniority lists. But that is in work..

You need to re-read my post - NOWHERE did I say that they weren't flown by sCO crews. NOWHERE. I said that the AIRCRAFT were delivered to UAL - not CO - and UAL could have specified any changes. Indeed, that's exactly what happened.

Here, I reposted my post for you (see below).

Quoting FlyHossD (Reply 20):
that NONE of the 787s were delivered to Continental. NONE! ALL were delivered to United. That is, UAL had the opportunity to specify the seats and arrangement of the cabin and did so.

jetblue1965 · Thu Dec 24, 2015 10:24 pm

Quoting N1120A (Reply 46):

That's a strawman argument. Anyone who doesn't vote with their wallet doesn't have the right to complain.

Constantly giving your dollars to any single airline then whine about it is the worst form of hypocrisy.

B737900ER · Thu Dec 24, 2015 10:51 pm

Quoting N1120A (Reply 46):
Not talking about pilots, though the horror stories out of the 737 training program and the lack of hand flying by sCO pilots is a little scary, but the F/As.

Take it back to FT dude. You have no clue what you are talking about and are not even remotely qualified to make those statements.

But thanks again for derailing yet another UA topic.

codc10 · Thu Dec 24, 2015 10:59 pm

Quoting N1120A (Reply 5):

With Continental FAs and the terribly unergonomic CO seats, I wouldn't.

Quoting N1120A (Reply 5):

Many people prefer rear-facing seats. 2-2-2 is better than 2-4-2, but the decline in service quality and seat comfort more than negate that.

This is divisive nonsense and simply indicates an axe to grind. Time to give it a rest in every single UA-related thread (as in, without exception).

Once the F/As get on a combined contract, what will you do?

Quoting ua900 (Reply 25):
there's no GS/GF check in at LAX

Quoting ua900 (Reply 25):
the decision to not build a dedicated GS check in a la ORD.

The upcoming LAX facility renovation will bring a dedicated GS Reception like SFO, ORD and EWR.

OA412 · Fri Dec 25, 2015 12:45 am

Quoting Planeflyer (Reply 37):

The complaints I've heard seem to indicate that the bigger problem is shoulder width. At least that seems to be what I'm hearing about most 787 Y configurations.

ABQ747 · Fri Dec 25, 2015 12:56 am

Quoting N1120A (Reply 46):
Maybe if you are on an sCO plane.

Ridiculous. I've had the pleasure of interacting with some of the most warm and welcoming pmCO flight attendants while traveling in the BusinessFirst cabin. Also, almost all the pmUA flight attendants I've spoken to have been excellent. The only rude UA employees I've encountered have been the check-in agents at ABQ.

Quoting N1120A (Reply 46):
Which is why the F/A call button is nicknamed the CO button, as you have to hit it every time to get a drink refill.

That hasn't been the experience on any CO flight I've ever been on.

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