Moderators: jsumali2, richierich, ua900, PanAm_DC10, hOMSaR

 
JoKeR
Topic Author
Posts: 1851
Joined: Sat Nov 13, 2004 12:34 pm

Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 10:08 am

In a day and age when most of us rant about how little humility has been left at many of the global airlines, comes a story that will likely touch many; well done Captain, well done Etihad!

An Etihad flight to Abu Dhabi was aborted at Manchester Airport at the last minute to allow a couple to rush to the hospital to see their dying grandson.

A travel agent from Bradford publicly praised the Abu Dhabi-based airline for the 'over and above customer service' it provided to her clients.

Becky Stephenson, a travel counsellor from Bradford, added in a comment on the travel industry Facebook page Travel Gossip that the couple were about to turn off their mobile phones when they were informed of a critical condition of their grandson.

"They alerted the cabin crew who managed to get a message to the pilot as the plane taxied to the runway," Stephenson was reported as saying. "He took the decision to return to the gate so the couple could disembark, but not only that, the crew also arranged for the couple to be assisted at the airport and they even got their car delivered from the car park.


Full story here: http://www.arabianbusiness.com/etiha...e-their-dying-grandson-628102.html
 
User avatar
N14AZ
Posts: 4137
Joined: Sat Feb 24, 2007 10:19 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 10:16 am

Quoting JoKeR (Thread starter):
"They alerted the cabin crew who managed to get a message to the pilot as the plane taxied to the runway," Stephenson was reported as saying. "He took the decision to return to the gate so the couple could disembark, but not only that, the crew also arranged for the couple to be assisted at the airport and they even got their car delivered from the car park.

Hmmm, sorry for nitpicking. But do you consider this as an aborted take-off?
 
Amiga500
Posts: 2645
Joined: Tue Mar 03, 2015 8:22 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 10:21 am

Quoting N14AZ (Reply 1):
But do you consider this as an aborted take-off?

Might as well be.
 
BestWestern
Posts: 8350
Joined: Fri Sep 08, 2000 8:46 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 10:25 am

Quoting JoKeR (Thread starter):
a day and age when most of us rant about how little humility has been left at many of the global airlines, comes a story that will likely touch many; well done Captain, well done Etihad!

I too have experienced EY going above and beyond the call of duty for me en route from KUL when my mother died as I was boarding their flight. On the second leg, A condolences card that was painted onboard and signed by each of the flight crew - pilots and cabin crew. Also met at the gate in arrival by their station manager and escorted through immigration.

It's that level of care that must be coming from the top down.
Greetings from Hong Kong.... a subsidiary of China Inc.
 
opticalilyushin
Posts: 779
Joined: Tue Oct 22, 2013 6:35 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 10:27 am

I don't want to poo-poo this story, due to the circumstances involved, but in my experience if a passenger wants to get off the aircraft after pushback (usually due to being a nervous flyer) the aircraft has always returned to stand.
 
Danfearn77
Posts: 616
Joined: Thu Jul 10, 2008 11:52 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 11:22 am

Quoting N14AZ (Reply 1):

Even if it hadn't started its taxi and had just pushed from the gate, this is an unbelievable gesture. Amazing to see this. Hats off to all involved!
Eagles may soar high, but weasels dont get sucked into jet engines!
 
jcwr56
Posts: 966
Joined: Wed Jul 04, 2012 11:36 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 11:26 am

I'll be that guy...

I'd love to know more of the back story about this. Was the child critically injured last minute? did he/she have a long term illness that took a turn for the worse? were the grand parents visiting on holiday, local and heading out for holiday? Did the child pass or not?

Life doesn't stop but one wonders could this been avoided. EY gets some good PR possibly at the expense of poor decision making by someone else.

EY was in a no win scenario, say the captain decides to depart and headlines read locally the next day "EY departs with grandparents as dying grandchild lays in hospital". Not the type of PR one needs or wants, is it.

Perhaps, just perhps the captain was looking at it another way when his decision was made.
 
BestWestern
Posts: 8350
Joined: Fri Sep 08, 2000 8:46 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 11:40 am

Even pilots are Human. The 'if I was in that situation, what would I like done' question arises.

Bravo for EY having a soul.
Greetings from Hong Kong.... a subsidiary of China Inc.
 
User avatar
moo
Posts: 4946
Joined: Sun May 13, 2007 2:27 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 11:40 am

Quoting jcwr56 (Reply 6):
Did the child pass or not?

The child passed.

http://www.bbc.co.uk/news/uk-england-36022686
 
User avatar
N14AZ
Posts: 4137
Joined: Sat Feb 24, 2007 10:19 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 12:19 pm

Quoting moo (Reply 8):
The child passed.

This is very sad, R.I.P.

Quoting Danfearn77 (Reply 5):
Quoting N14AZ (Reply 1):
Even if it hadn't started its taxi and had just pushed from the gate, this is an unbelievable gesture. Amazing to see this. Hats off to all involved!

I didn't want to dispute this. This is a.net and I am not a native speaker, whenever there is a thread using the words aborted take-off you would think of a rejected take-off. This, however, was just a plane returning to the gate.

Anyhow, it doesn't matter. It's a real sad event.
 
bennett123
Posts: 9625
Joined: Sun Aug 15, 2004 12:49 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 12:38 pm

I often wonder how this sort of story translates into sales, especially where it is a close call.

I for one would be more likely to chose EY on a close decision.
 
User avatar
euroflyer
Posts: 638
Joined: Tue Jun 19, 2012 7:20 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 1:48 pm

That's a great move from EY, I'm glad the airline can afford to have comprehensive crew and policy.
These are the kind of stuff that could make you prefer an airline over another, even if ticket price is a little bit over
Born to fly !
 
JoKeR
Topic Author
Posts: 1851
Joined: Sat Nov 13, 2004 12:34 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 2:32 pm

Quoting N14AZ (Reply 1):
Hmmm, sorry for nitpicking. But do you consider this as an aborted take-off?
Quoting N14AZ (Reply 9):
This is a.net and I am not a native speaker

I rest my case, but good way to sideline the topic at hand must say.  
 
N766UA
Posts: 8315
Joined: Thu Jul 29, 1999 3:50 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 2:36 pm

An aborted or rejected takeoff is an extremely abnormal, potentially very dangerous procedure. I assume the press is just hyping it a bit and it was actually a gate return? As much as I appreciate a good gesture, I really hope the crew didn't actually decide at 120 knots to go back...
 
Lofty
Posts: 688
Joined: Sun Mar 16, 2008 5:23 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 3:18 pm

This is Etihad playing the PR game. The airlines I have worked for over the years all have done similar things. I agree using "Aborts take -off" is over the top PR, it returned to stand which is no major thing.

In my past I have had to move heaven and earth to get a young man back to his home country to die. On another occasion we had a child die in flight and we sent a manager on the connecting flight to provide support to the mother.

It happens and sadly more often than people think.
 
peanuts
Posts: 980
Joined: Thu Dec 24, 2009 1:17 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 3:30 pm

Not to sound insensitive but was their checked luggage pulled at least for security reasons? (adding to delay)

Don't want to give anyone any ideas...
 
bthebest
Posts: 437
Joined: Thu Jan 03, 2008 4:35 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 4:59 pm

Quoting N14AZ (Reply 1):
Hmmm, sorry for nitpicking. But do you consider this as an aborted take-off?
Quoting N766UA (Reply 13):
An aborted or rejected takeoff is an extremely abnormal, potentially very dangerous procedure. I assume the press is just hyping it a bit and it was actually a gate return? As much as I appreciate a good gesture, I really hope the crew didn't actually decide at 120 knots to go back...

The original BBC new article said that it was an aborted take-off - with the details saying it turned around whilst taxiing. I actually contacted the BBC saying the term "aborted take-off" was incorrect, misleading and sensationalist.

Don't know if it was me - but the article has now been changed to refer to return to gate.
 
User avatar
readytotaxi
Posts: 7328
Joined: Mon Dec 11, 2006 2:09 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 5:54 pm

It would appear to be spinning as good PR for the airline in the UK.

http://www.bbc.com/news/uk-england-36022686

It appears that the airline did not take the event and paste it up, well done.
Nice to see that something like this did happen, at the end of the day we are all human, we all have feelings.  
you don't get a second chance to make a first impression!
Growing older, but not up.
 
User avatar
NYPECO
Posts: 592
Joined: Sun Feb 15, 2015 12:55 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 7:29 pm

Misleading title. The aircraft was on the taxiway and returned to the gate.
 
nikeherc
Posts: 670
Joined: Thu Sep 13, 2012 8:40 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 7:49 pm

Perhaps we could agree that it was a return to the terminal.
DC6 to 777 and most things in between
 
EMAman
Posts: 206
Joined: Sun Sep 21, 2008 7:13 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Tue Apr 12, 2016 8:42 pm

When I switched BBC website on earlier and the first thing I saw was a full page spread of an etihad jet, I thought...oh dear and dreaded a major disaster

The story itself was partly a relief, but nonetheless a ver sad story, but great to see some humility and consideration on the part of etihad, fair play
 
User avatar
NWAROOSTER
Posts: 1329
Joined: Mon Feb 14, 2005 2:29 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 1:35 am

One of the definitions of the word aborted is "stopped prior to the completion." The pilot decided to temporarily stop or interrupt the flight. A pilot can abort or stop a flight anytime before actual takeoff. In this case the pilot felt he had just cause to return the aircraft to gate while taxing prior to actual takeoff. The pilot can return the aircraft to the gate for any reason he or she feels is justifiable. You can use any semantics you like but the word abort is acceptable however does not describe an incident here where the pilot rejects the takeoff while in actual takeoff mode before V1. True the journalist should of used a more appropriate word like stopped , interrupts, or returns to the gate. However, it would not have drawn as much attention.   

[Edited 2016-04-12 18:38:10]

[Edited 2016-04-12 18:39:36]
Procrastination Is The Theft Of Time.......
 
rbavfan
Posts: 3583
Joined: Fri Apr 17, 2015 5:53 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 2:31 am

Quoting N14AZ (Reply 1):

No taxiing to the runway is not aborting a T-O. Aborted T-O means you started the T-O roll.
 
User avatar
TheFlyingDisk
Posts: 2057
Joined: Mon Jun 09, 2008 12:43 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 3:47 am

Quoting rbavfan (Reply 22):
No taxiing to the runway is not aborting a T-O. Aborted T-O means you started the T-O roll.

And in any case the word take off is only used by the ATC when the plane is line up on the runway & all ready to go, so in this case, aborted departure would be better.
I FLY KLM+ALASKA+QATAR+MALAYSIA+AIRASIA+MALINDO
 
BAeRJ100
Posts: 438
Joined: Sun Nov 20, 2011 9:49 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 4:03 am

Quoting NYPECO (Reply 18):

Misleading title. The aircraft was on the taxiway and returned to the gate.

That's what the idiotic media are calling it though (even if they are very wrong).

Several related Australian news sites are saying it was a "flight from Manchester to Australia", not clarifying that it was obviously a connecting flight until later in the piece. As an Australian I've noticed this tendency for our media to link ANYTHING to our country in any way possible... there must have been a few passengers connecting to Australia via AUH, so lets just say the whole darn flight was headed there!

http://www.news.com.au/travel/travel...y/1cb245a90975642d5576642e992aceb6
B737/738/739/744ER/752/753/763/77L/77W/788/789
A223/320/321/332/333/346/359/388
MD82/MD88/717/F100/RJ85/RJ100/146-100/200/300
E175/190/CRJ700/900
 
TN486
Posts: 556
Joined: Mon Jul 28, 2008 11:08 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 6:07 am

Quoting JoKeR (Thread starter):
Becky Stephenson, a travel counsellor from Bradford, added in a comment on the travel industry Facebook page Travel Gossip that the couple were about to turn off their mobile phones when they were informed of a critical condition of their grandson.

"They alerted the cabin crew who managed to get a message to the pilot as the plane taxied to the runway," Stephenson was reported as saying. "He took the decision to return to the gate so the couple could disembark, but not only that, the crew also arranged for the couple to be assisted at the airport and they even got their car delivered from the car park.

I am astounded at the cynicism in some of the posts on this thread. Oh yes, lets not forget the "dot the i's and cross the t's" posts!! A travel counsellor from Bradford on a facebook page decides , in her own mind, that a good and positive action has happened, and she wanted to share it. Well done to all, and thank you Becky for your thoughts, and a big tick to all those who assisted the grandparents. cheers
remember the t shirt "I own an airline"on the front - "qantas" on the back
 
bennett123
Posts: 9625
Joined: Sun Aug 15, 2004 12:49 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 6:28 am

Good to see people doing the right thing.
 
User avatar
AirPacific747
Posts: 9715
Joined: Mon May 19, 2008 9:52 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 6:33 am

Quoting opticalilyushin (Reply 4):

True. I once had a passenger who wanted to get off again right after pushback and engine start because she was afraid of flying. So we shut down the engines and got towed to stand so that she could get off.
 
hb88
Posts: 761
Joined: Wed Sep 07, 2005 1:25 am

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 7:04 am

Quoting TN486 (Reply 25):
I am astounded at the cynicism in some of the posts on this thread. Oh yes, lets not forget the "dot the i's and cross the t's" posts!! A travel counsellor from Bradford on a facebook page decides , in her own mind, that a good and positive action has happened, and she wanted to share it. Well done to all, and thank you Becky for your thoughts, and a big tick to all those who assisted the grandparents. cheers

Indeed. It's sad to see the cynicism of some of the posters here.

This seems to be a kind and sensitive action by the crew. They should be applauded. Well done Etihad. Perhaps some of those on a.net should consider their own humanity and how they might want to be treated in similar circumstances.

This is coming from someone who has twice done an urgent dash from LHR to AKL - the first to see my ill mother, the second for her funeral. There is nothing more helpless than being on an aircraft during a personal crisis and the behaviour of the crew can make a sad trip slightly more bearable.
 
a3xx900
Posts: 395
Joined: Sun Jan 18, 2004 8:03 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 7:57 am

Quoting BestWestern (Reply 3):
I too have experienced EY going above and beyond the call of duty for me en route from KUL when my mother died as I was boarding their flight. On the second leg, A condolences card that was painted onboard and signed by each of the flight crew - pilots and cabin crew. Also met at the gate in arrival by their station manager and escorted through immigration.

I am sorry for your loss, let me say that first. Incedibly nice gesture by EY.
This story is interesting - would you let us know how EY knew about your mother in the first place?
Why is 10 afraid of 7? Because 7 8 9.
 
mandala499
Posts: 6593
Joined: Wed Aug 29, 2001 8:47 pm

RE: Etihad Aborts Take-off To Allow A Final Good-bye

Wed Apr 13, 2016 9:34 am

And meanwhile last week, Etihad made the local news after a disabled person managed to check in at the airport and then got offloaded by the crew...
And the case is being investigated (most likely a ground handling screw up)...
When losing situational awareness, pray Cumulus Granitus isn't nearby !

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos