Hakima Abdulle was told to disembark a Southwest Airlines plane at a Chicago airport after she asked the man next to her whether she could move to the aisle seat, and he had agreed. A flight attendant then approached Ms Abdulle and said they were not allowed to swap seats, despite the airline’s policy of unassigned seating.
A statement from Southwest Airlines read: "Information available, collected at the time of the event, indicates that our employees followed proper procedures in response to this customer's actions while onboard the aircraft. Out of respect for the customer's privacy, we will not share specifics about her conduct or travel experience.
Southwest is defending the FA instead of apologizing, gives hint there's more to the story than the news article lets on. Still terrible PR for this to happen twice in on day.