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airzim
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:25 pm

Quoting nyc2theworld (Reply 49):
So now we have Polaris Lounges and United Clubs. Since the Polaris lounge is for premium cabin customers (of which united will only have business) what does this mean for *Alliance benefits.

Will the new Polaris Lounges be the designated *Gold lounge for partners or will they stick with the United Club, or both?

Looks like it will be a Senator type lounge but only if you're booked in an F/J seat.

From the FAQ section

"Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star AllianceTM international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge."
 
ldvaviation
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:25 pm

Quoting airzim (Reply 47):
I think this is the definition of nit-picking. Looking for small, nearly irrelevant details, to justify a prejudicial negative opinion that was formed way before these seats were shown for the first time. My favorite is, "the outside (window), aisle seats have no console to insulate them from the cold air." I've been flying for nearly 40 years and I can't think of one example where "cold air" was bothersome in a window seat. Maybe in 12A a ERJ-145 in the exit row. But this is really grasping at straws when a blanket might solve any perceived "cold air"

In fact, the middle seat arrangement solves the issues around couples traveling together that actually want to talk. I think they've done a nice job given the multitude of requirements/constraints.

But if you're a AA/DL loyalist, it's hard to give any positive credit where it's due.



Or, it could just be that some of us are not really loyalists, but discerning customers

... who know something about the "cold air" from sitting in the BA Club World window seat,

... who know from flying BA Club World how many times couples do not end up in the middle seats,

... and who therefore think that a business class seat for couples is a slick marketing idea intended to mask the fact that in order to allow for a tighter configuration not every seat can provide the same, optimal experience.

[Edited 2016-06-02 10:28:31]
 
birdbrainz
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:31 pm

Having just gone ORD-HKG non-stop on UA895 in the PMUA 8-abreast config, and non-stop HKG-EWR on UA180 in the PMCO BusinessFirst seat, I'm not sure where the problem is. I slept *very* soundly on both flights, and didn't have any privacy issues. You guys must be really spoiled, or maybe I just ride in Y too much.

In fact, the UA seat cushioning was much better than LH's lie-flat business class seat, and allowed me to comfortably sleep on my side.

Maybe this new seat is better, but you can give me the existing seat any day. The only problem I have with the existing business class seat is having to go back to economy on my next trip.

That said, DragonAir is pouring better wine in business class than UA is.
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airzim
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:35 pm

Quoting ldvaviation (Reply 51):

... and who therefore think that a business class seat for couples is a slick marketing idea intended to mask the fact that in order to allow for a tighter configuration not every seat can provide the same, optimal experience.

discerning = pedantic

I hate to break it to you but want you seek is impossible. By definition, there's no way that any airline can provide the same experience, even on the same airplane. There are way too many variables (noise, location, neighbor, lights, TOD, etc) that cannot be controlled. Unless I'm mistaken, there are no airlines that provide the exact same seat and experience on the same aircraft.

It's pretty cleat that you simply cannot please everyone all the time.

I've flown BA J many times, and never had a "cold air" experience. But clearly this is an issue for you. However, there's good news, chose another seat!
 
VC10er
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:35 pm

I had very high expectations and they have been met. This looks fabulous and I hope it is as wonderful in real life as it looks.

CONGRATULATIONS TO UNITED AND MR MUNOZ

I will GLEEFULLY pay for that seat.

(I love the salt & pepper shakers, and new tableware: this coming from a globe hater!)
To Most the Sky is The Limit, For me, the Sky is Home.
 
SonomaFlyer
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:40 pm

I think the "Polaris" brand will take over for the current club offering. I'd also expect whatever Star Alliance benefits are in place now would continue. This will be for their business class customers and top end frequent flyers plus the ability to purchase lounge access.

I'm glad to see UA get on board with upgrading their J class product. As far as "leapfrogging," what do the naysayers have in mind for things that other airlines don't do? There are only so many things you can do with a finite amount of space on an aircraft. The fact they conceived of the seat from scratch (with input from their corporate and high end frequent flyer clients) shows that they are making an effort. Yea, it should've happened faster but at least its happening.

The wine flights is a nice touch and if the seat itself is comfortable, they will have a winner on their hands.
 
VC10er
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 5:59 pm

Quoting LAXintl (Reply 26):

Gosh, it never stops amazing me how 2 people can see the same thing so differently! I could disagree with you more.

I think it's a stellar (no pun intended) job. Very high quality.

If UA gets this right, plus everything else like customer service and morale, there will be little room for UA bashing any more.
To Most the Sky is The Limit, For me, the Sky is Home.
 
Travelmanager
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:07 pm

I think this is a very welcome improvement and fully agree with other comments saying that they don't need to exceed what is out there in the market, just match it. Compared to what Delta has on their A330 and AA on their 773, the current UA product of 8 across just isn't competitive at all. This new cabin will change that and is a huge improvement.

I am wondering though, with this density, do we know how many more seats they will fit into a cabin vs the reverse herringbone product that Delta and American use? It looks like these seats will be closer together but it is hard to tell if there will be any noticeable difference in passenger experience, space, comfort etc?
 
etops1
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:09 pm

Quoting Travelmanager (Reply 57):

AA does not use a reverse herringbone .
 
Travelmanager
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:14 pm

Quoting etops1 (Reply 58):
AA does not use a reverse herringbone .

Isn't that what that have on their 77W?
"Reverse Herringbone Seating is similar to Herringbone, but the ottoman faces the window rather than the aisle. it is now being adapted by Cathay Pacific, Air Canada (787-8), American Airlines (777-300ER), Delta Air Lines (Boeing 747-400, Boeing 777-200ER/LR, and Airbus A330-200/300), and EVA Air (777-300ER)."
https://en.wikipedia.org/wiki/Herringbone_seating

http://www.seatguru.com/airlines/Ame...s/American_Airlines_777-300_ER.php
 
VC10er
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:15 pm

Quoting Travelmanager (Reply 57):

I don't know the length of the current diamond seat, the old UA backwards/forwards seats are certainly longer, and IMHO more comfortable bed, but ZERO storage. While they look a bit tight, they are 6.6 feet long, which is pretty good.

The storage looks great.

I am very impressed with the details, something that is really missing right now.

I also like that it all looks very modern. The A350 and the 787's are so modern that the old looking current seats ruined everything. Now, at least the style and quality "seems" to match the modernity of the newest in their fleet.

Something I don't get: are there 2 different lounge concepts? Regular United Clubs and then Polaris Clubs for people in J and also 1k or above (multi-million fliers)?
To Most the Sky is The Limit, For me, the Sky is Home.
 
B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:17 pm

Have UA announced what routes they will deploy the 777-300ER on?
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jfidler
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:20 pm

Looks good, especially the all-aisle access. That's a key factor when I am choosing who to fly on trans-Pac long-hauls.

Will it be a 1-2-1 config? Will the 772's be upgraded with these as well? I flew a UA 772 in 2-4-2 config, rear-facing, a few weeks ago and it was not ideal. Having to do acrobatics to step over my sleeping neighbor and head to the lav was not pleasant.
 
777-500er
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:21 pm

Quoting B747forever (Reply 61):

Looks like with the first Polaris Lounge opening at ORD, it'll prob be some route out of Chicago, followed by routes out of EWR as previously announced.
 
B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:28 pm

Quoting 777-500er (Reply 63):
Looks like with the first Polaris Lounge opening at ORD, it'll prob be some route out of Chicago, followed by routes out of EWR as previously announced.

Yeah, that makes sense. Thanks.
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United1
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 6:58 pm

Quoting jfidler (Reply 62):
Will it be a 1-2-1 config? Will the 772's be upgraded with these as well? I flew a UA 772 in 2-4-2 config, rear-facing, a few weeks ago and it was not ideal. Having to do acrobatics to step over my sleeping neighbor and head to the lav was not pleasant.

The seats are 1-2-1 and all have direct aisle access...

Hearing that all widebodies (except the 77Gs) will get these seats over the next 3 years.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
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STT757
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:03 pm

Quoting United1 (Reply 65):
Hearing that all widebodies (except the 77Gs) will get these seats over the next 3 years.

What about PS / International 757s?
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UA444
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:16 pm

I would hope they'd stop reconfiguring the 3-class 767s with old seats if they're saying all will have these new seats.

And does this finally mean the "BusinessFirst" name has finally been taken out back and dealt with? Hallelujah.
 
B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:17 pm

Quoting United1 (Reply 65):
The seats are 1-2-1 and all have direct aisle access...

Will we see a reduction of J seats, or Y-seats to keep the same amount of J as their current fleet has?
Work Hard, Fly Right
 
a380787
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:22 pm

Quoting B747forever (Reply 68):
Will we see a reduction of J seats, or Y-seats to keep the same amount of J as their current fleet has?

My back-of-envelope estimate is that this higher density staggered product "Acumen Optima" can 2 extra seats between doors 1 and 2 on a 77W compared to standard Zodiac Cirrus (assuming zero galleys/lavs), so extrapolating out, the seat loss will be minimal, if any. The 50 J PMCO 77E might go drop to ~46 J worst case.
 
United1
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:25 pm

Quoting STT757 (Reply 66):
What about PS / International 757s?

I am not sure if this seat can be retrofitted to a narrowbody aircraft....UA has't said anything about the 757s yet but I would assume that UA will at least make the soft product available on the 752.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
codc10
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:28 pm

Quoting UA444 (Reply 67):
I would hope they'd stop reconfiguring the 3-class 767s with old seats if they're saying all will have these new seats.

I believe they have or will, and the remaining 67I birds will be fit out with the new Polaris seats.

Makes sense, as a lot of the 67I are operating in premium markets (LHR/ZRH/GVA), and presumably where United will want to deploy the new product early on.
 
ba319-131
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:32 pm

The colours look a bit bland to say the least, but finally United are playing catch up here, certainly nothing revolutionary but US carriers don't do that kind of thing.

It was a given they had to improve, AA have been taking a lead and are way ahead of UA in the Americas.
111 732 733 734 735 736 73G 738 739,7M8 BBJ 741 742 743 744 752 753 762 763 764 772 77L 773 77W L15 D10 D30 D40 AB3 AB6 312 313 318 319 320 20N 321 21N 332 333 342 343 345 346 359 351 388 CS1 CS3 I86 154 SSJ CRJ CR7 CR9 CRK 145 170 175 220
 
Rdh3e
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:34 pm

Quoting jfidler (Reply 62):
Will it be a 1-2-1 config? Will the 772's be upgraded with these as well? I flew a UA 772 in 2-4-2 config, rear-facing, a few weeks ago and it was not ideal.
Quoting United1 (Reply 65):
The seats are 1-2-1 and all have direct aisle access...

It's actually 2-4-2 but the seats are staggered so everything has aisle access.
 
a380787
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:34 pm

Quoting ba319-131 (Reply 72):

It was a given they had to improve, AA have been taking a lead and are way ahead of UA in the Americas.

AA is also the only US3 airline that still hasn't at 100% flat bed, with multiple variants of the flat bed product including staggered (763), Diamond (321T), Cirrus (77W), custom backward Cirrus (some 77E/787), and the recently announced Super Diamond ..... plus all the angled flats still lingering around. How is that "taking a lead" ?
 
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tlecam
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 7:59 pm

Great news! Congrats to UA - the new products looks really well done.

My thoughts on a couple of the criticisms:

16" screen - how big do you need the thing? You're what? 3 feet away from it?

Whether it "leap frogs"... I mean it's not revolutionary or anything, but this will certainly be very competitive for years to come. I'm not expecting Delta to announce anything to leap frog when they announce their new premium class either.

I was hoping we'd see an announcement of the Economy Plus product for intenrational, seats, service etc..
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B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:09 pm

Quoting Rdh3e (Reply 73):
It's actually 2-4-2 but the seats are staggered so everything has aisle access.

So they are still lagging behind Delta/American by going 2-4-2 instead of 1-2-1. No doubt that these seats will feel a lot narrower than DL/AAs seats.
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a380787
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:12 pm

Quoting B747forever (Reply 76):

So they are still lagging behind Delta/American by going 2-4-2 instead of 1-2-1. No doubt that these seats will feel a lot narrower than DL/AAs seats.

JAL and KE has a 2-3-2 config in their latest J that are 25.5" wide with a 23" TV ... would you call that "lagging DL/AA" just because it's not "1-2-1" ?
 
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TWA772LR
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:15 pm

Any one know if there is increase stowage incorporated into the seat compared to the current seat?
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Rdh3e
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:18 pm

Quoting B747forever (Reply 76):
So they are still lagging behind Delta/American by going 2-4-2 instead of 1-2-1. No doubt that these seats will feel a lot narrower than DL/AAs seats.

I think it's all relative. Significantly more people will have access to J on UA than either of those. So total "J-Class Happiness" will be higher.
 
jpetekyxmd80
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:18 pm

Quoting B747forever (Reply 76):

So they are still lagging behind Delta/American by going 2-4-2 instead of 1-2-1. No doubt that these seats will feel a lot narrower than DL/AAs seats.

That is really not accurate at all. It is not that simple. There are angles involved. It is staggered. This quickly becomes one of the best J seats out there.

[Edited 2016-06-02 13:22:11]
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cosyr
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:25 pm

Quoting B747forever (Reply 76):
So they are still lagging behind Delta/American by going 2-4-2 instead of 1-2-1. No doubt that these seats will feel a lot narrower than DL/AAs seats.

It won't be considered 2-4-2 if they also stagger the row numbers. I think this is just a slightly better use of space than the 1-2-1 layout that Thai or DL use. By angling the aisle seats and putting the inner seats next to each other, it just appears as though they are 8 across, but I don't really see the difference.

If my wife and I were flying together, I would not consider the window and aisle seat the same row. We certainly wouldn't be able to talk to each other like on either current UA J seat. I do appreciate that they left just a few seats that are next to each other for pairs flying together, too bad it's middle, because my wife would never let me move her away from the window (even for a nighttime flight).

Quoting birdbrainz (Reply 52):
Having just gone ORD-HKG non-stop on UA895 in the PMUA 8-abreast config, and non-stop HKG-EWR on UA180 in the PMCO BusinessFirst seat, I'm not sure where the problem is.

Besides the discomfort some people feel flying backwards, and the unfortunate need for 4 people in every row to climb over someone to go to the bathroom, my 14+ hour flight to SYD was rather uncomfortable feeling like the person accross the aisle and myself were staring at each other the whole time. It's just nice when everyone faces the same direction. Goes a long way toward improving the psychological feeling of space and privacy.
 
United1
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:26 pm

Quoting TWA772LR (Reply 78):

Any one know if there is increase stowage incorporated into the seat compared to the current seat?

Yes...there are 5 separate storage compartments built into the seat.

Quoting B747forever (Reply 76):
No doubt that these seats will feel a lot narrower than DL/AAs seats.

Than the Cirrus seats that DL/AA installed perhaps but most of DL/AAs J class seats are not and never will be Cirrus. I doubt it that anyone except those who whine about how superior 18 inches is to 17.3 will even notice.
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B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:27 pm

Quoting a380787 (Reply 77):
JAL and KE has a 2-3-2 config in their latest J that are 25.5" wide with a 23" TV ... would you call that "lagging DL/AA" just because it's not "1-2-1" ?

Well UA isnt JAL or KE when it comes to service, so the overall product is still better at those carriers and there is one seat less in each row. Besides that one has to keep in mind what kind of product their main competitors have (DL and AA) and in that regard 1-2-1 is better than 2-4-2.

But dont get me wrong, I wouldnt turn down UA J if I got the opportunity to fly it, as long as it is not on an 757 across the pond during winter months   I am comparing UA to AA/DL and just looking at the layout, 1-2-1 must be more spacious than trying to fit 4 more seat in that same space.
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cosyr
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:30 pm

Quoting TWA772LR (Reply 78):
Any one know if there is increase stowage incorporated into the seat compared to the current seat?

Seeing as there is no storage at all with the pmUA J seats...yes, there is an increase.
 
a380787
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:30 pm

Quoting B747forever (Reply 83):

Well UA isnt JAL or KE when it comes to service, so the overall product is still better at those carriers and there is one seat less in each row.

That's not my question. Given a 25.5" wide seat and 23" TV but in "2-3-2", even with all-aisle access, would you pick that, or would you pick DL/AA for the sake of 1-2-1 purity ?

ps : DL and AA both have staggered configs too, like these pictures

onemileatatime.img.boardingarea.com/wp-content/uploads/2015/09/Delta-One-London-3.jpg
cdn.thepointsguy.com/wp-content/uploads/2014/03/AA-767-300-business-cabin.jpg

By your definition, you'll have to call them "2-4-2" as well to be consistent.

[Edited 2016-06-02 13:33:49]
 
B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:35 pm

Quoting a380787 (Reply 85):
That's not my question. Given a 25.5" wide seat and 23" TV but in "2-3-2", even with all-aisle access, would you pick that, or would you pick DL/AA for the sake of 1-2-1 purity ?

Would go with JAL/KE because of better service. But if the choice was between AA and UA which both have similar service I would go with AA and its 1-2-1. Having flown HKG-DFW with AA I really loved the privacy of 1-2-1.
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B747forever
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:36 pm

Quoting a380787 (Reply 85):
ps : DL and AA both have staggered configs too, like these pictures

onemileatatime.img.boardingarea.com/wp-content/uploads/2015/09/Delta-One-London-3.jpg
cdn.thepointsguy.com/wp-content/uploads/2014/03/AA-767-300-business-cabin.jpg

By your definition, you'll have to call them "2-4-2" as well to be consistent.

The link doesnt work.
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ldvaviation
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:39 pm

Quoting airzim (Reply 53):
discerning = pedantic

I hate to break it to you but want you seek is impossible. By definition, there's no way that any airline can provide the same experience, even on the same airplane. There are way too many variables (noise, location, neighbor, lights, TOD, etc) that cannot be controlled. Unless I'm mistaken, there are no airlines that provide the exact same seat and experience on the same aircraft.

It's pretty cleat that you simply cannot please everyone all the time.

I've flown BA J many times, and never had a "cold air" experience. But clearly this is an issue for you. However, there's good news, chose another seat!

First of all, I doubt from your comment that you have flown long haul many times in the BA J window seat. Not convincing.

Second, do you even know the meaning of the word pedantic? This is pedantic. I quote: "By definition, there's no way that any airline can provide the same experience, even on the same airplane. There are way too many variables (noise, location, neighbor, lights, TOD, etc) that cannot be controlled."
Pedants stretch out arguments with their trivial details and rules.

As is often the case, pedantry leads to sophistry. If I took your words seriously, they would lead to the absurd conclusion that we can't say one seat is identical to the nest in absolute, spatial terms because of situational differences from flight to flight. How could we possibly tell if the seat shells are the same shape if everyone in the cabin can't remain silent? What nonsense!

On that note and only if we can exclude the possibility of spatial anomalies appearing in the airplane cabin, the BE SuperDiamond and the Zodiac Cirrus provide the same customer experience in every seat.
 
a380787
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:45 pm

Quoting B747forever (Reply 87):

copy and paste into a browser URL line ... should work.
 
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cosyr
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UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:48 pm

Quoting a380787 (Reply 85):
ps : DL and AA both have staggered configs too, like these pictures

onemileatatime.img.boardingarea.com/wp-content/uploads/2015/09/Delta-One-London-3.jpg
cdn.thepointsguy.com/wp-content/uploads/2014/03/AA-767-300-business-cabin.jpg

By your definition, you'll have to call them "2-4-2" as well to be consistent.

I was always jealous that DL had this arrangement and not UA on its 767's, but I have to hand it to UA for finding a way to get the best parts of this design on a layout that could fit on bigger planes than 767's AND give everyone aisle access!
 
B747forever
Posts: 13861
Joined: Mon May 21, 2007 9:50 pm

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:50 pm

Quoting a380787 (Reply 89):
copy and paste into a browser URL line ... should work.

Still doesnt work for me, so cant really answer your question.
Work Hard, Fly Right
 
a380787
Posts: 4573
Joined: Tue Jul 09, 2013 4:38 pm

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:51 pm

Quoting B747forever (Reply 91):
Still doesnt work for me, so cant really answer your question.

Just go google image search for "DL 763 business" and "AA 763 business". Both shows staggered configs, which you have deemed to be "2-4-2".
 
N505fx
Posts: 339
Joined: Sat Aug 09, 2008 3:02 am

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 8:59 pm

Quoting jsnww81 (Reply 46):
And of course, all the new seats in the world can't fix sloppy, inconsistent, careless J class in-flight service, which all three US carriers provide in spades. How much training are crews receiving on what this new product stands for and what the service expectations are going to be, and how will they be held accountable for delivering it? Without a plan there, this is just a fancy new seat that comes with a lot of broken promises.

Exactly...but maybe these positive changes will help frontline employee moral and they will stick to their training and/or provide better service. Now, if they could just find a way to legall get rid of the old grumpy and frumpy ones and enforce aesthetic...that would be great.
 
Travelmanager
Posts: 136
Joined: Sat Jan 18, 2014 9:05 pm

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 9:07 pm

Quoting cosyr (Reply 81):
It won't be considered 2-4-2 if they also stagger the row numbers. I think this is just a slightly better use of space than the 1-2-1 layout that Thai or DL use. By angling the aisle seats and putting the inner seats next to each other, it just appears as though they are 8 across, but I don't really see the difference.

I think the UA may have a gold mine with this design. If they are able to give the same passenger experience (and it looks like that might be possible, we will have to wait and see what it feels like) as other designs but fit 1 more row of seats in the same cabin square footage, then this has the potential to generate circa $10-$15K more revenue per flight).

And just to clarify, by 1 more row I mean 4 seats. I believe that this should be consider a 1-2-1 product.
 
ldvaviation
Posts: 1259
Joined: Sun Dec 21, 2008 7:21 pm

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 9:31 pm

Quoting United1 (Reply 82):
Than the Cirrus seats that DL/AA installed perhaps but most of DL/AAs J class seats are not and never will be Cirrus. I doubt it that anyone except those who whine about how superior 18 inches is to 17.3 will even notice.

Most of AA's J seats will be the CX Cirrus variant or the BE SuperDiamond.

The SuperDiamond is arguably better than the Cirrus and definitely much better than United's new seat.

(As for Delta, they really can't go wrong with any of the off-the-shelf, true 1-2-1 products. If Delta can sell it, why offer anything less?)
 
United1
Posts: 4208
Joined: Wed Oct 08, 2003 9:21 am

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 9:39 pm

Quoting ldvaviation (Reply 95):
(As for Delta, they really can't go wrong with any of the off-the-shelf, true 1-2-1 products. If Delta can sell it, why offer anything less?)

Take a look at DLs 767 product....it is not 1-2-1 and they have no plans on replacing it.

Quoting ldvaviation (Reply 95):
Most of AA's J seats will be the CX Cirrus variant or the BE SuperDiamond.

Except for those on the 767, 757 and the 787/772s that already have the Zodiac seats....so not sure if "most" is accurate.

Quoting ldvaviation (Reply 95):
The SuperDiamond is arguably better than the Cirrus and definitely much better than United's new seat.

Not necessarily....I think you, and a few other posters on here, are thinking much too linearly. In essence this is a 1-2-1 product and has all the comfort/individual space that provides. The CX style seat is great and very comfortable but it also a horrible waste of space...
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
User avatar
tlecam
Posts: 1500
Joined: Tue Jul 23, 2013 1:38 pm

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 9:55 pm

Quoting United1 (Reply 96):

We may mean different things, but DL does have 1-2-1 but the definition that I understand. 4 seats per row, A, C, G and J.

THey have that layout on, to my knowledge, all of the wide body planes except for domestic 767. 763, 764, 332, 333, 777 and most of the 747. THe nose of the 747 has a couple of rows of 3 seats, and most rows have 2. The upper deck also has 2 seats per row.
BOS-LGA-JFK | A:319/20/21, 332/3, 346 || B:717, 735, 737, 738, 739, 752, 753, 762, 763, 764, 787, 772, 744 || MD80, MD90
 
United1
Posts: 4208
Joined: Wed Oct 08, 2003 9:21 am

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 10:01 pm

Quoting tlecam (Reply 97):

Quoting United1 (Reply 96):

We may mean different things, but DL does have 1-2-1 but the definition that I understand. 4 seats per row, A, C, G and J.

However they overlap so are 2-3-2 using the same definition that a few people on here want to use to describe UAs new seat as 2-4-2.

My comment wasn't directed at you and I happen to feel that both products are 1-2-1 but for the "purists" on here.....DL and UAs seats are not.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
SonomaFlyer
Posts: 2234
Joined: Tue Apr 20, 2010 2:47 pm

UA Launches All-new 'Polaris' Business Class Seat Part 1

Thu Jun 02, 2016 10:27 pm

Quoting ldvaviation (Reply 95):
The SuperDiamond is arguably better than the Cirrus and definitely much better than United's new seat.

Unless you are one of the few who were invited by UA to trial run different seat variants, how do you know those other seats are better if your fanny has never parked in the new Polaris seat?

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