Delta: 100 Days Of 100%

global1 · Sat Jun 11, 2016 1:12 am

So far this year, Delta has exceeded 100 days of 100% mainline completion, with more than half of 2016 ahead of us. Amazing operational performance.

At this pace, the airline could well exceed 200 days of zero mainline cancellations in 2016.

Mainline completion is probably better than that of the other 3 majors combined. The focus now is to
bring regional flying up to the same standards.

Keep climbing

exFWAOONW · Sat Jun 11, 2016 1:20 am

Nice streak. I wish them luck, but the odds are stacked against them. They have way too many a/c that eventually one of them will have an issue.

You have good a/c, good crews, and good maintenance, good things should happen.

doug_or · Sat Jun 11, 2016 1:45 am

100% completion or 0% controllable cancellation?

DiamondFlyer · Sat Jun 11, 2016 1:48 am

It's not just mainline either, some of their regional partners are doing similar numbers of 100% CCF days.

-DiamondFlyer

klm617 · Sat Jun 11, 2016 1:57 am

I think a better indication of how well Delta is doing is by the number of daily displaced passengers. They like to leave passengers stranded because of missed connections that are not the passengers fault and with the capacity constraints that are in place today one can be stuck for hours at their hubs trying to get rebooked. Is there a place where this data is collected.

global1 · Sat Jun 11, 2016 2:02 am

How well Delta is doing is reflected by their performance based on the same metrics used for other carriers.

11725Flyer · Sat Jun 11, 2016 2:07 am

Delta pilots are not a happy bunch right now. If the negotiations continue to drag on, this metric may suffer.

MSPNWA · Sat Jun 11, 2016 2:31 am

Quoting doug_or (Reply 2):
100% completion or 0% controllable cancellation?

100% the latter. I like that one.

All of the big 3 airlines cook the books these days. Let's not celebrate fraudulent marketing.

toobz · Sat Jun 11, 2016 2:43 am

Quoting klm617 (Reply 4):

i would imagine that would fall under customer satisfaction. Which I believe DL does pretty well in that category.

jfklganyc · Sat Jun 11, 2016 3:08 am

Yeah...and I was at LGA about to board a flight to the Midwest and it was cancelled as I walked through the jetway door. What does this statistic mean to pax when a huge chunk of your domestic flying is outsourced to third parties with very frequent cancellations?

IPFreely · Sat Jun 11, 2016 3:31 am

Quoting jfklganyc (Reply 9):
What does this statistic mean to pax when a huge chunk of your domestic flying is outsourced to third parties with very frequent cancellations?

Delta was spouting the same nonsense last year. For domestic travellers who are making connections most trips involve anywhere from 1-4 legs on Delta Connection carriers. Who have an abysmal record regarding delays and cancellations.

The funniest promotion last year was probably in JNU where a "100% on time" ad was displayed during a month featuring 0% on-time operations and 25% cancellations by Delta Connection. This marketing BS will generate a lot of anger and ridicule from customers again this year.

toobz · Sat Jun 11, 2016 3:34 am

Do you seriously not see the positive in this..?

global1 · Sat Jun 11, 2016 3:51 am

Numbers speak for themselves. This is not subjective like "Delta has the best food" etc..

Fact: Delta, by far and away, is running the most reliable operation of the major US major airlines.

Keep climbing

727LOVER · Sat Jun 11, 2016 4:08 am

LOL

So Delta's MD-80s don't break down.

Here that, Allegiant?

IPFreely · Sat Jun 11, 2016 4:36 am

Quoting 727LOVER (Reply 13):
LOL

So Delta's MD-80s don't break down.

Here that, Allegiant?

You realize Delta's claim is 100 days this year (out of 160), not 100 days in a row, right? I'm pretty sure Allegiant can beat that statistic by a lot.

IPFreely · Sat Jun 11, 2016 4:41 am

Quoting toobz (Reply 11):

Do you seriously not see the positive in this..?

For people who can fly Delta mainline only, it's great.

If I used Delta for my travel, at least 50% of my flights would be on Delta Connection carriers. Who have a performance record much much worse than Delta's mainline operations. For US domestic travel that relies on regional carriers, marketing like this is meaningless at best, misleading to most, and borderline fraudulent.

If Delta were to advertise performance of all Delta-branded flights -- mainline & all regional carriers added together -- it would be meaningful. But believe me, those are numbers they do not want anyone to see.

northwestEWR · Sat Jun 11, 2016 5:06 am

Quoting IPFreely (Reply 15):
Who have a performance record much much worse than Delta's mainline operations

This is simply not true and you aren't getting it. This is not 2012 anymore.

YTD, Delta Connection has been maintaining mainline level completion factor and A14.

panamair · Sat Jun 11, 2016 6:12 am

Quoting jfklganyc (Reply 9):
What does this statistic mean to pax when a huge chunk of your domestic flying is outsourced to third parties with very frequent cancellations?

Quoting IPFreely (Reply 10):
For domestic travellers who are making connections most trips involve anywhere from 1-4 legs on Delta Connection carriers. Who have an abysmal record regarding delays and cancellations.

Here are some facts: The DCI carriers have been achieving records this year as well. As of late May, the DCI carriers achieved a continuous 8 day streak of no cancellations (not even weather or ATC issues), beating out the previous record by 3 days. The total number of "Brand-Perfect" days (i.e., not a single Mainline or regional cancellation) by the third week of May 2016 was 26, more than double last year's 11 at the same point in time.

http://news.delta.com/delta-connection-breaks-record-no-cancel-streak

alfa164 · Sat Jun 11, 2016 9:48 am

Quoting northwestEWR (Reply 16):
This is simply not true and you aren't getting it. This is not 2012 anymore.
YTD, Delta Connection has been maintaining mainline level completion factor and A14.

Don't feed the troll!

He posts the same drivel on every forum here... it is an obsession.

klm617 · Sat Jun 11, 2016 9:57 am

Quoting MSPNWA (Reply 7):
100% the latter. I like that one.

All of the big 3 airlines cook the books these days. Let's not celebrate fraudulent marketing.

klm617 · Sat Jun 11, 2016 11:44 am

Quoting IPFreely (Reply 15):
For people who can fly Delta mainline only, it's great.

If I used Delta for my travel, at least 50% of my flights would be on Delta Connection carriers. Who have a performance record much much worse than Delta's mainline operations. For US domestic travel that relies on regional carriers, marketing like this is meaningless at best, misleading to most, and borderline fraudulent.

If Delta were to advertise performance of all Delta-branded flights -- mainline & all regional carriers added together -- it would be meaningful. But believe me, those are numbers they do not want anyone to see.

You are absolutely correct my friend. I also think that the number of displaced passengers would be more telling as Delta likes to frequently leave passengers that are trying to connect behind as you run through the airport to not only see your planes still at the gate but to be told "Sorry the flight is closed" This data is more about the airline itself rather than something geared towards the customer just because you have 100 days of no cancelations doesn't mean you were not displaced or stranded at one of their hubs for hours and hours.

11725Flyer · Sat Jun 11, 2016 12:07 pm

Quoting IPFreely (Reply 15):
f I used Delta for my travel, at least 50% of my flights would be on Delta Connection carriers. Who have a performance record much much worse than Delta's mainline operations. For US domestic travel that relies on regional carriers, marketing like this is meaningless at best, misleading to most, and borderline fraudulent.

I've seen your claims on at least three different threads now. One of them was deleted. Can you please provide information for us?

burnsie28 · Sat Jun 11, 2016 12:16 pm

Quoting doug_or (Reply 2):
100% completion or 0% controllable cancellation?

Completion

tlecam · Sat Jun 11, 2016 12:32 pm

It says 100% mainline completion.

It doesn't say:

- 100% Delta Connection completion
- 100% partner completion
- No delays
- No missed connections

usdcaguy · Sat Jun 11, 2016 12:53 pm

What I would love to see is the number of days with over 95% D0 this year. The cancel-free days are great, but how about delays? It feels great when you're in your seat and you're pushing back either early or at the scheduled departure time. If you have sufficient block time, you are also very likely to arrive on time if you hit D0.

RyanairGuru · Sat Jun 11, 2016 1:03 pm

Out of interest does anyone have similar stats for UA and AA? Without those figures this is totally meanongless. If AA are on 42 days then sure, well done, but if they are on 98 then it is a good headline and nothing else.

And United is the number one D0 YTD so Delta isn't even the number one ontime carrier any more.

panamair · Sat Jun 11, 2016 1:16 pm

For Q1 2016:

http://news.delta.com/deltas-expansi...al-performance-commitment-launches

DOT (Domestic Mainline) A0:

1. Delta 73.1%
2. United
3. American

DOT (Domestic Mainline) A14:

1. Delta 86.6%
2. United
3. American

DOT (Domestic Mainline) Completion Factor:

1. Delta 99.4%
2. United
3. American

FlightStats (Systemwide incl International and Regional) A0:

1. Delta 70.2%
2. United
3. American

FlightStats (Systemwide incl International and Regional) A14:

1. Delta 84.7%
2. United
3. American

FlightStats (Systemwide incl International and Regional) Completion Factor:

1. Delta 98.4%
2. American
3. United

masFlight (Systemwide) A0:

1. Delta 68.9%
2. United
3. American

masFlight (Systemwide) A14:

1. Delta 83.2%
2. United
3. American

masFlight (Systemwide) Completion Factor:

1. Delta 98.3%
2. American
3. United

BravoOne · Sat Jun 11, 2016 1:27 pm

Quoting toobz (Reply 11):
Do you seriously not see the positive in this..?

Just chumming for the DL haters in the crowd

panamair · Sat Jun 11, 2016 1:32 pm

Quoting RyanairGuru (Reply 25):
Out of interest does anyone have similar stats for UA and AA? Without those figures this is totally meanongless. If AA are on 42 days then sure, well done, but if they are on 98 then it is a good headline and nothing else.

As an example, for all of 2015, DL had 214 days of no domestic mainline cancellation; AA and UA had 34 days TOTAL of no domestic mainline cancellation (AA had 4 while UA had 30).

http://news.delta.com/deltas-expansi...al-performance-commitment-launches

The 100 days mentioned in the OP is for so far this year and is for ALL mainline (including international), and is running three months ahead of last year's pace. For all of 2015, the comparable figure was 161 days,

[Edited 2016-06-11 06:35:01]

klm617 · Sat Jun 11, 2016 2:08 pm

Quoting BravoOne (Reply 27):
Quoting toobz (Reply 11):Do you seriously not see the positive in this..?

Just chumming for the DL haters in the crowd

For the airline yes but not for the customer Delta is in the business of customer service while this might contribute to the overall customer experience it doesn't give the full picture and is more Delta pounding it's chest than anything else. Like the one poster said a better ruler to gauge Delta's effectiveness is delay and missed connections where passengers are left behind that is a better way of measuring how efficient a company is that is in the business off customer service. I know for a while 50% of my Delta flights left the gate a hour late or more but I must admit that has improved a great deal. But I still have the bad taste in my mouth of being left behind to fend for myself when the missed connections were not my fault. It will take a long time to have confidence in the Delta product over all as that was the rule rather than the excception for a long time hence why I avoid Atlanta at all costs because it happens there more than anywhere else and CSA is all but non exsistant as they just quote out of the Delta rule book with no desire to really help and I have been left many times doing the 50 yard dash through the airport because I know Delta likes to push and leave without you even if you're 5 minutes late due to a late inbound flight.

DiamondFlyer · Sat Jun 11, 2016 2:43 pm

Quoting IPFreely (Reply 15):
If Delta were to advertise performance of all Delta-branded flights -- mainline & all regional carriers added together -- it would be meaningful. But believe me, those are numbers they do not want anyone to see.

Until you use some actual numbers in your rants, you are becoming a mindless fool on this forum, just yelling about how bad they are without proving it.

Quoting northwestEWR (Reply 16):
YTD, Delta Connection has been maintaining mainline level completion factor and A14.

Exactly, look at 9E, approaching nearly 100 CONSECUTIVE days of 100% CCF.

-DiamondFlyer

AAlaxfan · Sat Jun 11, 2016 2:43 pm

Quoting panamair (Reply 26):

I noticed all your statistics showed completion or arrival data. Can you provide data on delays? It would be interesting to see how many of those completed flights were delayed 15+ minutes.

Rdh3e · Sat Jun 11, 2016 3:10 pm

Quoting doug_or (Reply 2):
100% completion or 0% controllable cancellation?

Quoting MSPNWA (Reply 7):
100% the latter. I like that one

No it's actual total completion.

Quoting IPFreely (Reply 10):
For domestic travellers who are making connections most trips involve anywhere from 1-4 legs on Delta Connection carriers.

So people are triple connecting on DLX now? Give me a break.

Quoting klm617 (Reply 19):
fraudulent

No one is cooking any books. Provide proof for your accusations.

Quoting DiamondFlyer (Reply 30):
becoming a mindless fool

He passed that threshold months ago.

klm617 · Sat Jun 11, 2016 3:25 pm

Quoting Rdh3e (Reply 32):
No one is cooking any books. Provide proof for your accusations.

Because it's deceptive there is really now diference between a flight being canceled or a six hour delay at least if the flight is canceled I could possibly be rebooked earlier and as I said put the numbers out there of displaced passengers due to Delta issues and then we have so real data to tell us how Delta is doing from a customer stand point this accomplishment is more of an operational milestone rather than an over all positive customer experience but I do understand that this is a contributing factor but it doesn't really paint the full picture.

MSPNWA · Sat Jun 11, 2016 3:51 pm

Quoting Rdh3e (Reply 32):
No one is cooking any books. Provide proof for your accusations.

The facts say they are. The DOT records it, and it's common enough that you might find one just browsing FlightAware or FR24. Airlines are cooking the books by creating extremely long, often overnight "delays" instead of cancelling the flight. Even if all passengers had to be rebooked, they'll fly it a day late just to save their "100%". And this is the result of the lie--fraudulent marketing. It's disgusting behavior that should be condemned by all. No one at DL should be happy about lying to their customers.

klm617 · Sat Jun 11, 2016 4:23 pm

Quoting MSPNWA (Reply 34):
The facts say they are. The DOT records it, and it's common enough that you might find one just browsing FlightAware or FR24. Airlines are cooking the books by creating extremely long, often overnight "delays" instead of cancelling the flight. Even if all passengers had to be rebooked, they'll fly it a day late just to save their "100%". And this is the result of the lie--fraudulent marketing. It's disgusting behavior that should be condemned by all. No one at DL should be happy about lying to their customers.

Correct the plane still has to be repositioned to it's intended destination so they just fly it empty with the matching flight number.

IPFreely · Sat Jun 11, 2016 4:28 pm

Quoting Rdh3e (Reply 32):
So people are triple connecting on DLX now? Give me a break.

This may confuse you but most people make round trips. And expect to get both out and back on time.

deltal1011man · Sat Jun 11, 2016 4:30 pm

Quoting MSPNWA (Reply 34):

The facts say they are. The DOT records it, and it's common enough that you might find one just browsing FlightAware or FR24. Airlines are cooking the books by creating extremely long, often overnight "delays" instead of cancelling the flight. Even if all passengers had to be rebooked, they'll fly it a day late just to save their "100%". And this is the result of the lie--fraudulent marketing. It's disgusting behavior that should be condemned by all. No one at DL should be happy about lying to their customers.

For as common as you say this happens at Delta you have not, one single frickin time, proved it. So stop trolling or put your money where your mouth is.

Quoting BravoOne (Reply 27):

IPFreely, MSPNWA and klm617 are all trolls. They post all the time and never have any facts to back it up. Check out the thread about DTW.

Quoting IPFreely (Reply 10):

Delta was spouting the same nonsense last year.

Because you can't read or don't understand what the word mainline means doesn't make it nonsense.

Quoting northwestEWR (Reply 16):

This is simply not true and you aren't getting it. This is not 2012 anymore.

exactly. DCI is drastically improving yoy. Some of the DCI airlines (9E) have better stats than AA, UA, WN mainline combined.

Quoting DiamondFlyer (Reply 30):

Exactly, look at 9E, approaching nearly 100 CONSECUTIVE days of 100% CCF.

You guys are really kicking tail. IIRC 9E, S5 and OO are the best preforming partners. Really wish they'd dump G7 and move those RJs on to 9E (after a much needed cabin overhaul)

IPFreely · Sat Jun 11, 2016 4:31 pm

Quoting DiamondFlyer (Reply 30):
Exactly, look at 9E, approaching nearly 100 CONSECUTIVE days of 100% CCF.

LOL. Why don't you brag about the other Delta Connection carriers. Like EV, for example?

deltal1011man · Sat Jun 11, 2016 4:41 pm

Quoting IPFreely (Reply 38):

Because some people try not to find a negative to post in every single thread like you do.

klm617 · Sat Jun 11, 2016 5:01 pm

Quoting deltal1011man (Reply 39):
Because some people try not to find a negative to post in every single thread like you do.

Funny on my Detroit post I got pretty much all negative comments about why Detroit can not attract more service to level the playing field more against the mighty Delta including your comments. When can not be positive only when it suits. We must be objective towards all the issues.

mayor · Sat Jun 11, 2016 5:04 pm

Quoting exFWAOONW (Reply 1):
Nice streak. I wish them luck, but the odds are stacked against them. They have way too many a/c that eventually one of them will have an issue.

It's 100 days aggregate, not in a row.

Quoting IPFreely (Reply 15):

If Delta were to advertise performance of all Delta-branded flights -- mainline & all regional carriers added together -- it would be meaningful. But believe me, those are numbers they do not want anyone to see.

Except the regionals are improving, substantially. You're obvious dislike for DL is coloring your opinion.

Quoting 11725Flyer (Reply 21):

I've seen your claims on at least three different threads now. One of them was deleted. Can you please provide information for us?

Why confuse the issue with facts, as the haters are wont to do?

Quoting BravoOne (Reply 27):

Just chumming for the DL haters in the crowd

Oh, no need to chum........they stand out like a sore thumb.

TheRedBaron · Sat Jun 11, 2016 5:12 pm

You Don't like Delta, You think they are liars, the cook the books and your experience is dismal EVERYTIME, simply : don't fly them.

I remember a few months ago the Anet truths and one read: "If a thread gets long enough, suddenly it will go into Delta Sucks theme".

If you have proof of the lies, the book cooking, the bad record and stranded Pax by all means enlighten us ! Delta has improved a lot and won me back, and now they are expanding in Mexico so I am very happy, if you think they are way better than UA or AA... please prove it.

TRB

airzona11 · Sat Jun 11, 2016 6:03 pm

Delta Tech is really an impressive operation. The sheer scale they operate at, with a diverse fleet, spanning the continent and globe, getting anywhere close to 100% is awesome.

They do it with new planes, old planes, Boeing, Airbus, C-jets, E-jets, McDs.

And gasp - a substantial 739 fleet (had to throw it in bc that is the plane that gets no respect on these boards).

Well run airline top to bottom.

Quoting IPFreely (Reply 10):
Who have an abysmal record regarding delays and cancellations.

You have no idea what you are talking. Period. You use an anecdote of "they are HORRRRRRIBLE" yet you have no stats to back it up or even get it in the same ballpark.

There is pretty much nothing horrible about their operation right now, rankings, ratings, inflight, service, etc. You 1 time flew a CRJ flight that was delayed and by golly why didnt Delta offer you free flights.

BMI727 · Sat Jun 11, 2016 6:21 pm

Having had the experience of booking an evening flight that ended with me walking past passengers waiting to clear security for their morning flights at my destination, you'll have to forgive me for not finding this statistic overwhelmingly impressive.

alfa164 · Sat Jun 11, 2016 6:40 pm

Quoting DiamondFlyer (Reply 30):
Until you use some actual numbers in your rants, you are becoming a mindless fool on this forum, just yelling about how bad they are without proving it.

"becoming"? I think he became that a long time ago...

Quoting deltal1011man (Reply 37):
IPFreely, MSPNWA and klm617 are all trolls. They post all the time and never have any facts to back it up. Check out the thread about DTW.

I am beginning to think they are the same person...

Quoting airzona11 (Reply 43):
You have no idea what you are talking. Period. You use an anecdote of "they are HORRRRRRIBLE" yet you have no stats to back it up or even get it in the same ballpark.

deltal1011man · Sat Jun 11, 2016 6:42 pm

Quoting klm617 (Reply 40):

Funny on my Detroit post I got pretty much all negative comments about why Detroit can not attract more service to level the playing field more against the mighty Delta including your comments. When can not be positive only when it suits. We must be objective towards all the issues.

The difference is, in that thread you had zero proof of anything you were saying. All you can say is "uh I'm working on it"

thats meaningless. So I'll tell you the same thing I told MSPNWA,

Quoting deltal1011man (Reply 37):

For as common as you say this happens at Delta you have not, one single frickin time, proved it. So stop trolling or put your money where your mouth is.

If everything is like you say it is then you should be able to prove it.

MSPNWA · Sat Jun 11, 2016 7:20 pm

Quoting deltal1011man (Reply 37):
For as common as you say this happens at Delta you have not, one single frickin time, proved it. So stop trolling or put your money where your mouth is.

enilria gave evidence of this behavior last summer. It's been proven many times. The government stats show it. Flight tracking websites show it. I know people who have been on those flights. You just don't want to accept the truth.

Go to the BTS Ontime Stats. Use the detailed statistics section. I won't spoon feed you. Look up departure stats for random months at random hubs. You will find them here and there. DL is running a great operation in general, but they are not at 100 days of true cancel-free in 2016. Not even close.

northwestEWR · Sat Jun 11, 2016 7:54 pm

Regarding the extended delays.... If this was such an epidemic, sacrificing A0/A14 for CF, it would show up in the data. CF would be high and A0/A14 would be a lot lower than other airlines. THIS IS NOT THE CASE. Delta leads in both categories, at mainline and at connection.

Are there extended delays in the system? Absolutely. Lately they've been canceling the original flight and adding an extra section (different flight number) to protect the passengers. With load factors in the 90% range, there aren't enough seats to rebook passengers onto other flights (including other airlines) and so the extra sections are necessary. Would you rather be left hanging for DAYS trying to get a rebooked seat on flights that are already full?

Quoting MSPNWA (Reply 47):
Go to the BTS Ontime Stats. Use the detailed statistics section. I won't spoon feed you. Look up departure stats for random months at random hubs. You will find them here and there. DL is running a great operation in general, but they are not at 100 days of true cancel-free in 2016. Not even close.

And so the entire company is lying to both the public and the feds? But you, you are correct and know their game? PLEASE.

B747forever · Sat Jun 11, 2016 8:00 pm

Quoting global1 (Reply 12):

Fact: Delta, by far and away, is running the most reliable operation of the major US major airlines.

Keep climbing

And on top of that the most profitable. Deltas operations are nothing less than impressive.

Haters are gonna hate, but keep climbing Delta!

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