Jerseyguy
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Posts: 2130
Joined: Sun Oct 30, 2005 12:05 pm

Has anyone used justfly.com

Tue Aug 02, 2016 7:50 pm

Some flights are coming up pretty cheap when searched thru Kayak and booked by Just fly, Frontier TTN-TPA at $40 each way for flights that come up $74 on flyfrontier.com? Has anyone used them, do they buy a bunch of seats?
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LHRBFSTrident
Posts: 574
Joined: Wed Nov 15, 2006 3:38 pm

Re: Has anyone used justfly.com

Wed Aug 03, 2016 4:24 am

Yes - my sister-in-law booked through them after a Kayak search for flights on Interjet NYC-MEX-VSA and return.

Things would have run smoothly until we needed to change her return date: JustFly.com charges a flat rate for all changes, regardless of reason ($80 I think...) which we were willing to pay, but JustFly said they couldn't find any availability for the new return date (the next day).

Totally weird because Interjet were selling seats on their website in the same fare class as she booked for the new flights, and Interjet even said over the 'phone they'd be able to make the change if JustFly 'authorized' it - a 3-way call with JustFly, Interjet and us resulted in JustFly stating they were not willing to authorize the change, even though the Interjet agent was ready to go ahead and process it :shock:

When calling JustFly for customer support, it frankly sounded like somebody answering her mobile phone, and who then proceeded to try and lecture us about ticket changes, fare classes and reading the terms and conditions of the booking service without making much sense.

In the end we simply dropped the JustFly.com ticket and purchased a new one on Interjet directly (who offer 1 free change for tickets in that fare class anyway) = very expensive mistake booking through JustFly.com :x

lesson learned - always book with the carrier directly :!: - booking services are generally just going make your life more difficult. I won't use JustFly.com on principal now, but if you are totally sure of your plans and definitely won't need to make ANY changes, then go ahead ;)

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