JonathanRP wrote:I've always wondered what happens when aircraft are subbed at the last minute, due to technical or whatever issue - what happens to existing seat allocations, especially if the aircraft have very different layouts or capacities?
I was supposed to fly a VS 744 back from JFK to LHR in 2014, but due to an engine fault they flew an A346 in, and off we went, 6 hours late. I didn't book the flights (my Dad did) so I didn't know about seat allocations, but what would happen normally?
What if you had paid for a preferred seat? What if the seats/product are an older (or newer) version on the replacement aircraft?
blueflyer wrote:Airlines don't proactively issue refunds if a swap occuring after a reservation is made results in a change in seat design/comfort, but it doesn't hurt to ask. If a passenger has paid for a certain type of seat (e.g. emergency exit seating, premium economy...) and they do not get that seat after the swap, a refund will be issued.
As to seat allocations in general, the answer depends in part on how late the substitution is. If it truly is a last-minute substitution, odds are gate agents will handle any re-allocation necessary for passengers with confirmed seats that no longer exist, and they will assign any open seat available, the ultimate goal being leaving as close to on-time as possible.
British Airways wrote:5e) Seating
5e1) We will try to honour advance seating requests.
5e2) We cannot guarantee that you will be able to sit in any particular seat.
5e3) We can change your seat at any time, even after you have boarded the aircraft, as we may need to do this for operational, safety or security reasons.
debonair wrote:Big disappointment with QATAR - downgrade from A380 to B777. QATAR didn't care about the passengers, what a mess. Couples were split around the cabin, passenger with a window assigned ended up at the center aisle seats etc.!
garpd wrote:The problem was that it was a domestic configured aircraft with a different seat configuration to the international configured one. This meant re-allocating the seating while ramp rats refuelled the aircraft and moved the cargo and luggage from the grounded plane to the hastily requisitioned replacement.
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