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UnitedFlyer
Topic Author
Posts: 272
Joined: Wed Mar 03, 2004 2:43 pm

Odd experience with UA Reservations

Mon Mar 06, 2017 2:11 am

I called UA reservations with a question, and every time the agent picked up and identified themselves, the line went dead. This happened at least 5 or 6 times before I was able to successfully speak to an agent. I tried calling using 2 different phones....any thoughts on what was going on?
 
jetmatt777
Posts: 4463
Joined: Sun Jun 26, 2005 2:16 am

Re: Odd experience with UA Reservations

Mon Mar 06, 2017 2:21 am

Not sure what was causing the issue but try tweeting @United. The social media team can resolve many issues and may be able to help with your question.
 
Jshank83
Posts: 3907
Joined: Tue Nov 01, 2016 2:23 pm

Re: Odd experience with UA Reservations

Mon Mar 06, 2017 2:37 am

I find tweeting airlines gets a lot more done than calling. Not sure about UA but WN tweeters seem to have a lot of power in my experience. Maybe because people can take screen shots and document things?

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