ultrapig wrote:I apologize if this belongs in a different forum or if its been of RECENT discussion.
I flew STL/OAK last week. I paid for the pre check charge of $15 and got B-1-But with the plethora of preboards and families it was hardly worth the cost
I wonder if all the wheelchair pre-boards are really needing help or are just gaming the system
n471wn wrote:I love the seating process at SWA and I always get my seat which is 4 rows from the back by the window. Why that seat you ask? Well I noticed a lot of non-rev's in that seat over many flights so I wondered why. Then I sat in the seat and my shoulder went right into the widow well and wow what a difference in width!! If someone is in my seat I offer them $5 or a free drink and they think I am nuts but they move. I take 50 SWA flights a year and this seat is my "air home."
tjwgrr wrote:You've never heard of "miracle flights?" Florida flights are notorious for them. Wheelchair pre-boards at the point of departure, and then the pax are miraculously cured upon arrival and are able to nearly sprint off the aircraft when disembarking. It must be that warm humid air when they open the cabin door......
irelayer wrote:The wheelchair abuse happens on every airline, anywhere I've ever been in the world.
So that being excepted, all the other things you mention are designed to improve the customer experience. Having family pre-board (even preteens) keeps families together and allows parents to do all the adjusting and what not so they aren't slowing down the boarding process. Also, it happens after A boarding, so it's not like it's much of a benefit. It's moreso a family of 4 (two adults, two toddlers) have a good chance of sitting together.
And saving seats? Fair game. Here's the thing. Whether you like it or not some people LIKE the way WN does seating. They like being able to choose their own seat. If you are travelling for fun, with a group of people, it's hard to sit together on many airlines, and you often have to sift through multiple reservations and move a lot of people around to make it happen. So not ideal. Also, if you somehow make the case that it's an open seat and sit there, the group is still going to talk amongst themselves or whatever, and it's going to bother you. There will be backlash in most cases. So if that's the case, if you were WN, would you make this explicitly illegal and police it? No way. It's a free way to make customers happy, and policing it is a fruitless waste of time that has no positives for either party.
To address your point about buying Early Bird. It's not worth it. Travelling alone I have NEVER EVER had to sit in a middle seat on WN, and I've checked in at the airport before and gotten C30s before. If you are willing to go all the way to the back you will get something. The people who are complaining about the As and what not are usually the people who have very specific requirements for seating (must be in the front, aisle, not close to kids). Yeah of course, if you narrow it down to that it's unlikely you will get something if you aren't A. But if you consider that you have a 66.6% chance of getting either an aisle or a window, that's pretty good odds. That's not even factoring in that some people will occupy the middle seats voluntarily because they are travelling in pairs. Once again, this is a positive on WN for me. Yes I'm not guaranteed anything but I might luck out and get a exit row, or a bulkhead. And worst case I'm in the last row in a window or aisle. Also they will gate check your bags for free, so no worries there.
Wasn't meaning to sound like an angry old guy! And as i say i appreciate that SWA tries to keep things simple. I just saying that people ought to be a bit more courteous. I also agree with the
other poster about miracle wheelchairs. Of course I have no objection to disabled persons geting accomadated but I'm suspicious about some of them not being disabled.
longhauler wrote:I recall reading in the book "Nuts!" about Southwest Airlines, that the biggest complaint most Customers had was their seating policy.
But historically, open seating was required for fast turns increasing aircraft utilization. The reason for the "10 minute turn" was the 50 minutes it took to get from HOU to DAL and flights left every hour. As Herb Kelleher said, if it took 45 minutes to get from HOU to DAL, we'd be doing 15 minute turns.
Then, a couple decades later, the seating policy was still under review and a study was done. Apparently, if advanced seat selection was used, then it would take say 10 minutes longer to board, and Southwest claimed what would require about 10 more aircraft in the fleet.
So those on the inside of Southwest. 45+ years later. Is scheduling still that tight, that this policy is still relevent?
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