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Q for folks in the biz: best reservations system?

Fri Jun 22, 2018 10:45 am

Not 100% sure which sub-forum is best for this, but here goes:

I've always been fascinated by ARS'es and GDS'eses, the complexities they need to be equipped to deal with together with the scale at which they operate.

Many modern database systems are descended from computery creations of the 1950's that first came into being specifically for airline reservations systems.

And in addition to the globe-spanning GDS'es, it seems that there are still some airlines that also have in-house systems, releasing only portions of their "seat inventories" to the GDSeses and thereby creating additional (delectable) complexities.

Share with us some of your experiences, preferences, observations, frustrations, suggestions for improvement if you've been a user, implementer, troubleshooter, programmer, other-involved-type-person of these systems - be they Worldspan, Amadeus, Apollo, PANAMAC, SABRE, Deltamatic, or whatevs. Even from the hotel or car rental side!!

I just want to get lost in the most contraption-y of I.T. contraptions... :spin:
Pancakes are delicious.
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Joined: Wed Feb 13, 2008 11:04 pm

Re: Q for folks in the biz: best reservations system?

Fri Jun 22, 2018 7:36 pm

Allegiant uses a base system they call AIS (Allegiant Information Systems). It is all web based and accessible from a browser. They've also built what they call G4+ on top of it that is a special web browser used to connect scanners, mag strip readers, printers, etc to AIS.

It is fairly easy to use. All point and click for the most part. The only tricky part for new people is learning what the icons mean on various screens. For instance, there is a a triangle icon that you click to change or edit items and a plus icon you use to save the changes. There are also two different S icons on the manifest screen, the red S opens semi-automated check-in and the blue S opens the seatmap. Semi-automated check-in is an older way to do check in with manual bag tags and printing boarding passes ahead of time. I don't think any stations use it anymore, but it can be used to do other things quickly like locate who is checked in but not boarded and unboard an entire flight if they have to disembark for some reason.

They've built their own connectors to rental car and hotel partners, so they don't use a GDS. We don't really deal with any of that at the station level.
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Re: Q for folks in the biz: best reservations system?

Sun Jun 24, 2018 4:47 pm

Best? None. Lol.

However, having learned and used Shares, Amadeus, Sabre, and TravelSky, I would far and away rank Amadeus at the top. I'm talking raw, green screen GDS here when I say this. I find Amadeus more intuitive than the others. In terms of GUI overlays and additional tools for running an airline (PSS, RMS, Inventory management, Pricing systems, etc.), I still believe that Amadeus is the winner here. The Altea platform is as good as they come in the industry (depending on your perspective that might not be saying much).

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