When it comes to flight delays, airlines in the U.S. tend to respond with the minimum of care, because their organizational structures are based on tight margins and giving (for free) only when it's absolutely unavoidable.
Article link: https://www.inc.com/chris-matyszczyk/the-way-this-famous-airline-handled-a-flight-delay-is-a-lesson-for-united-american-every-us-airline.html
1. Singapore Airlines Manager Haziq Sulaiman would go to the mic every so often, to deliver clear updates about our flight and the situation in Manila. He would apologize at the start of every announcement, as if the NAIA runway overshoot was his fault.
2. Right after the first announcement of delay was made, SQ rolled out unlimited sandwiches, muffins and drinks.
3. A little later, we were all instructed to line up for a one-by-one instruction about our accommodation for the night.
4. We were all given five-star hotel rooms, buffet dinner and limo cab service to and from the hotel.
5. Three SQ Managers were at the hotel lobby, early in the morning, to facilitate our swift checkout and made sure we get cabs to the airport.
6. When we arrived back at the airport, they provided special lanes for the cancelled Manila flights, making sure we checked in the fastest.
7. Back at the boarding gate, again, unlimited sandwiches, muffins and drinks.
8. An announcement about another hour and a half delay was made. Right after the announcement, we were given a $15SG voucher each for breakfast at specifically appointed restaurants.
9. Before flying, all passengers were given a flight delay survey, to help the airline assess how they handled the situation.
10. Upon clearance to fly, a number number of SQ Managers lined up on our way to the plane to apologize for the last time and wish us all a pleasant flight