Now, I am not going to jump down UA's throat or trash what they are doing. Some might agree, others might disagree. Just curious as to what people have to say. Has UA gone to far?
If you remember back a few years ago, UA lost a court battle against an individual with software to find and identify loopholes in hidden city ticketing.
Now, UA is apparently going after individual passengers, no matter what their status is, who have been identified, according to UA, as defrauding the airline. UA attorney's are sending out letters to such people demanding reimbursement and banishment from United if they don't pony up and reimburse UA. UA claims that if they are not paid, they will send the debt to a collection agency which can affect the persons credit rating.
Here is a sample letter that UA sent out to one customer:
Mr. Skiplagged Customer
RE: Notice of Claim Pertaining to Point Beyond Ticketing and Demand for Reimbursement
Dear Mr. Customer,
It has come to United Airlines’ attention that on multiple occasions you have violated the “Prohibited Practices” outlined in Rule 6 of United’s Contract of Carriage.
United identified 38 instances since January of 2016 where you engaged in “Point Beyond Ticketing,” which is the unauthorized purchase of a ticket to a destination more distant than your actual destination. As shown below, the last segment of each ticket was not used. By including the additional segment, you were able to purchase your ticket at a lower fare. Please note that no irregular operations were involved in these itineraries to prevent you from making the connecting flight.
(editing my own… at this point the letter goes on to list every flight and every destination, it also goes on to list, in United’s opinion, the amount of money they’re out for each flight ranging from $11 to $460)
Such conduct constitutes fraud and a violation of Rule 6 of United’s Contract of Carriage. Accordingly, United demands that you cease and desist these unauthorized practices immediately and that you reimburse United in the amount of $3,236.76 which represents the difference between the cost of the tickets that you purchased and the cost of the travel taken, within 10 business day of receipt of this letter.
Please remit payment directly to me via credit card or a check made out to “United Airlines, Inc.” and send to:
United Airlines, Inc.
233 S. Wacker 28th floor
Chicago, IL 60606
If you do not make the requested payment, United Airlines reserves its right to take further action, including submitting United’s claim to an outside collection agency, terminating your MileagePlus membership and/or refusing to transport you on future flights in accordance with Rule 21 of the Contract of Carriage. If you have questions regarding this letter, feel free to contact me via [email protected]
Full article here:
https://nomascoach.boardingarea.com/tra ... llections/