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777Jet
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Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 1:01 am

I shall begin with information from Jetstar's website:

'Customers of size' - "If you’re unable to lower both armrests, and/or compromise any part of adjacent seating, you must book the full number of seats you’ll need or, where available, purchase a Business Class seat."

Source: https://www.jetstar.com/au/en/help/tags ... mersofsize

This is our experience from when the above policy was not followed.

----------------------------------------------------------------------------------------------------

I wanted to share what my wife experienced on our recent Jetstar flight.

Our flight was an evening OOL-SYD flight on the A321. I booked this specific flight because seat 12F was available for a small fee; there is no seat in front of 12F because row 11 is the exit row and one of the FA jump seats faces 12F. We paid the small fee and booked seats 12E and 12F.

There were no issues with check-in. Whilst in line at the boarding gate, a person in Jetstar uniform came along with weighing scales on wheels and weighed everyone's carry on items to make sure the total combined item weight did not exceed the free 7kg limit. Somebody was directed to go to the desk at the gate; I am not sure of the reason why, but it was immediately after having their carry on items weighed.

A few minutes later, the line proceeded towards the boarding gate. We had our boarding passes scanned and then walked through the ramp area towards the front stairs. The person walking in front of us was using their phone to take a video, so the person in Jetstar uniform standing under the wing-tip came over and told them to put their phone away. As soon as that staff member got back to their post under the wing-tip and turned around, they saw another person farther back in the line using their phone and repeated that process. In the few minutes between entering the ramp and entering the aircraft cabin, this staff member made no less than five trips between the wing-tip area and the line to tell people to stop making videos or using their phone. It was back and forth. Back and forth. I had a good laugh.

Back to boarding now. We entered the aircraft cabin and proceeded towards the seats we paid for, 12E and 12F. We both noticed an oversized passenger seated in 12D and could see that they were taking up more than 1/3 (probably half) of 12E. We placed our carry on baggage into the overhead bins and, given that row 11 was still empty, entered our seats via the gap between seat 11E and the 2R emergency exit door. The person in 12D did not attempt to move for us. They also had the arm rest between 12D and 12E up and we could not even see the arm rest because it was covered by the part of their body that encroached into my wife's confirmed seat. There was no way that the arm rest could have been lowered for takeoff and landing. Impossible! My wife squeezed into her seat and the passenger said something to the effect of, "Lucky you are small. Here is the other part of your seat belt". I tried to raise the arm rest between my wife and I to allow my wife to shift towards me but that particular armrest, between 12E and 12F on the A321, is fixed down; perhaps due to the emergency exit area? Anyway, my wife was pinned into that armrest; we were not going to accept that. Our seats were 12E and 12F; not half of 12E and 12F.

My wife weighs 49kgs and I weigh 77kgs. The person in 12D could have exceeded 200kgs. Their legs were spread apart, with their knees jammed into the seat backs of the row 11 seats. Their right leg took up most of the 12E legroom, where my wife's legs were supposed to go. Their right foot was almost where my left foot was in 12F. After just a few minutes, my wife began to feel pain. Given that my wife was in pain due to having her body twisted awkwardly to the right and being pinned up against the arm rest between us, we called a FA over and asked if my wife could have a different seat; any different seat. The reason was obvious. We were told that the flight was full but they would see what they could do. No further response.

After five minutes, my wife was now in more pain so we called the FA back. Seats 10B and 10C were still empty and the plane was pretty much boarded. We asked about those seats and were told that my wife could move after takeoff. My wife was in so much pain due to being pinned against the 12E / 12F arm rest, she was beginning to have tears. I told her to just move; I will deal with the FAs if they have a problem. My wife did not want to move because she was told to wait until after takeoff; she always follows instructions unless it is not safe to do so.

I called the FA back and stated "if my wife gets injured in this position I will sue the airline". The FA said to wait, and then went to the cockpit. Finally somebody competent will address the situation the airline allowed to occur, I thought. I told my wife, again, to just move and that I will deal with Jetstar. Not wanting to be injured and in more pain, my wife finally just moved herself to 10C. She had to squeeze past the people now seated in the 11D and 11E exit row. I remained in 12F. At the same time this was going on, the FAs announced over the PA system that there was a zoning problem and that people were in the wrong seats; the head count was incorrect. The FAs did three head counts and saw that my wife had moved seats. They instructed my wife to return to her original seat and when she came back to her half seat in 12E, other passengers were giving her a dirty look, probably assuming that she was the cause of the delay. I said do not worry about them, they have no clue. Let them come and take a look instead of playing with their phones.

After less than another minute in 12E, my wife was in immediately in pain again and I decided enough. I asked the FA to bring whoever was in charge. Then the head FA came to us and we explained the situation. I said you should be able to see what the issue is. I said unless that armrest between 12D and 12E can come down and my wife can safely sit in her allocated seat without being injured, somebody will be moving. I asked "why do you always police the arm rest must be down rule for takeoff and landing but you seem happy to let it slide in this situation?" There was no answer, just an awkward look from the FA. The FA then asked my wife to stand up and whilst they were in the row 11 exit row area having a chat, I heard that FA mention the words "be careful, discrimination" to my wife. Big mistake! That was the final straw. I told that FA that "You either provide my wife with all of seat 12E with arm rests down on both sides, or you find her another seat. Right now". We were not the cause of the problem and we will not suffer because somebody else either did not do, or did not want to do, their job properly.

Given that the FAs knew (according to their earlier PA announcement) that the flight was supposed to be full, and would have seen the passenger in 12D boarding, they should have been able to conclude that there would be a problem. Maybe they just 'hoped' that they would not have to deal with it?

The head FA then took my wife to the cockpit where they remained for at least ten minutes. The other FA asked me if we wanted to travel tonight and I smiled and replied "the only way we will not be traveling is if this flight gets cancelled or we are removed by police; do your job once and for all". If we were removed that would have been fine with me because my media contacts would have had fun with this; so would have we. I was not prepared to allow my wife to get injured due to a safety problem created by others. No way.

Whilst my wife was standing near the cockpit, further announcements were made, this time by the Captain, about aircraft weight and balance issues due to people sitting in incorrect zones. And again, my wife got dirty looks from the other passengers as she had been standing at the front for more than ten minutes by now. But I did not care about them that much; I cared about my wife's health and safety first. We would have swapped 12E with any of the other passengers if they wanted...

Finally, my wife was escorted to seat 10C and was just happy that she finally had a full seat and was not getting squashed and pinned up against one arm rest with her body twisted towards the right anymore.

I was thinking about how horrible that experience was and how inept and/or selective Jetstar was in that instance.

After apparently more weight and balance issues with the aircraft, the wonderful pilots managed to recalculate the numbers and we departed forty minutes late. The arm rest between 12D and 12E remained up for the entire flight. Why did Jetstar FAs knowingly try to make my wife suffer in pain in 12E for longer? Why did Jetstar FAs not enforce the arm rest down for takeoff and landing safety policy when they always do so on other flights? Why did Jetstar not make the person in 12D move? As far as I am concerned, Jetstar was responsible for this situation. Jetstar also failed in their duty or care for the well-being and safety of my wife until pressured.

When preparing to exit the cabin, I had to again use the gap between the emergency exit door 2R and seat 11E to exit as the passenger in 12D just remained seated.

When I usually sit in 12F on the Jetstar A321, I always chat with the FA facing me; not on this flight.

This was a horrible experience!
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F27500
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 1:29 am

If you were a nice husband, you would have let your wife take YOUR seat .. and you fight it out with the crew and pilot about where YOU were going to sit-- not send her up there by herself.
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 5:41 am

F27500 wrote:
If you were a nice husband, you would have let your wife take YOUR seat .. and you fight it out with the crew and pilot about where YOU were going to sit-- not send her up there by herself.


I needed the 12F extra legroom seat due to a leg issue. That is one reason I booked that specific A321 operated flight / that seat. I planned ahead as best I could. If the person in 12D planned ahead, or if Jetstar enforced their own policies, neither of us would have been placed in that situation. Again, I planned ahead. Others did not plan ahead. Others did not do their jobs properly. Furthermore, I did not send her "up there by herself". The FA took her to the cockpit. You make it sound like I sent my wife down some dark alley... Too bad your opinion of me not being a nice husband is irrelevant (especially to my wife) anyway :lol:
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atcsundevil
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 6:02 am

I don't think this really meets the criteria of being a trip report, so I've moved it to the Travel Forum for further discussion.

✈️ atcsundevil
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 6:28 am

atcsundevil wrote:
I don't think this really meets the criteria of being a trip report, so I've moved it to the Travel Forum for further discussion.

✈️ atcsundevil


If I posted the:

1) Flight date
2) Flight number
3) Names of the FAs involved / Captain
4) Pictures of the situation

Would it have then met the trip report criteria?

I am aware that airlines browse these forums and would not want to provide enough information to identify a specific flight / crew despite how their handling of the situation made us feel.
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neutrino
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 1:20 pm

You are just plain unlucky to have been "served" by the bad crew.
I had an almost similar experience last year...on Jetstar too.
Though not as bad as your situation, the POS in seat B (seat A was occupied by his very slim travel companion) had managed not to raise the armrest between us, his shifting mass of arm & body fat overflowed into a 1/4 of my space. As a result, I had to slant my body, with my right shoulder protruding 4 inches into the aisle. After 10 minutes, the strain became progressively hard to bear and I pointed it out to a FA that I was not going to compromise my comfort & safety for the 3+ hr flight. She at first said that I had to bear with it as there was no available seat for me to move to. I then pointed to the half empty exit row to which she replied that it carried an extra charge.
No way I was going to ante up as its not my fault. I insisted that she move either me or the POS to the exit row before take-off, stressing the highly potential issue of the service cart hitting my shoulder. After going to the front of the cabin to presumably discuss with the head FA, she relented.
Not exactly smooth sailing but it ultimately turned out well with minimum fuss. The right (or not so bad, in this case) crew maketh the difference.
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atcsundevil
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 4:01 pm

777Jet wrote:
If I posted the:

1) Flight date
2) Flight number
3) Names of the FAs involved / Captain
4) Pictures of the situation

Would it have then met the trip report criteria?

I am aware that airlines browse these forums and would not want to provide enough information to identify a specific flight / crew despite how their handling of the situation made us feel.

None of those specifics make a trip report. However, describing your experience on a portion of a flight, all of which occurred before departure, doesn't qualify as a trip report. Trip reports are intended as narratives from beginning to end of a trip, and ideally include photos. It states this clearly in both the forum description and in the forum rules.

It doesn't meet the criteria, so your thread will stay in Travel.
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 9:53 pm

atcsundevil wrote:
777Jet wrote:
If I posted the:

1) Flight date
2) Flight number
3) Names of the FAs involved / Captain
4) Pictures of the situation

Would it have then met the trip report criteria?

I am aware that airlines browse these forums and would not want to provide enough information to identify a specific flight / crew despite how their handling of the situation made us feel.

None of those specifics make a trip report. However, describing your experience on a portion of a flight, all of which occurred before departure, doesn't qualify as a trip report. Trip reports are intended as narratives from beginning to end of a trip, and ideally include photos. It states this clearly in both the forum description and in the forum rules.

It doesn't meet the criteria, so your thread will stay in Travel.


Thanks for clarifying that.

Since my last trip report I've seen so many short, several paragraph trip reports with only a few pics so I thought that would do - my bad :)
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Mar 31, 2019 10:12 pm

neutrino wrote:
You are just plain unlucky to have been "served" by the bad crew.


I'm sure they were just trying to keep the aircraft on time, but the solution of getting somebody to move seats takes a matter of seconds. Their trying to pressure the wrong people into just sitting there, keeping quiet and risking a serious injury (especially to the back, neck or ribs) cost them a lot more time. If weight and balance of the aircraft was indeed an issue, and they still use average pax weights to estimate the aircraft balance, the 49kg pax (my wife) moving from 12E to 10C would have improved the balance given that a 200kg pax was in 12D. They have probably been able to pressure people in a similar situation to just accept it; but that was not going to happen with us. I knew their armrest policy and encroachment of other's seat space policy, and what they were trying to do was wrong - especially given they could see the position my wife was in. Furthermore, we had to hold on on a taxiway in SYD for 15+ mins after landing due to our gate being occupied, so if my wife accepted there "you only have to sit there for takeoff and landing" solution, she would have been crushed for a lot longer.

neutrino wrote:
I had an almost similar experience last year...on Jetstar too.
Though not as bad as your situation, the POS in seat B (seat A was occupied by his very slim travel companion) had managed not to raise the armrest between us, his shifting mass of arm & body fat overflowed into a 1/4 of my space. As a result, I had to slant my body, with my right shoulder protruding 4 inches into the aisle. After 10 minutes, the strain became progressively hard to bear and I pointed it out to a FA that I was not going to compromise my comfort & safety for the 3+ hr flight. She at first said that I had to bear with it as there was no available seat for me to move to. I then pointed to the half empty exit row to which she replied that it carried an extra charge.


Typical bullying / pressuring tactics.

neutrino wrote:
No way I was going to ante up as its not my fault. I insisted that she move either me or the POS to the exit row before take-off, stressing the highly potential issue of the service cart hitting my shoulder. After going to the front of the cabin to presumably discuss with the head FA, she relented.
Not exactly smooth sailing but it ultimately turned out well with minimum fuss.


Well done.

If I could go back and handle the situation again I would have said we want the 2 seats together that we paid extra for (because I needed 12F), so 12D is the one that will be moving up to 10B and 10C. Then the other pax would have seen the scale of the problem. I feel we compromised too much by allowing them to sit us in separate seats in order to avoid embarrassing 12D. 12D and the airline were the cause of the situation, and should have copped all of the consequences.

I was very disappointed because Jetstar is my preferred carrier in Australia, especially on the OOL-SYD route.
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Mon Apr 01, 2019 12:24 am

777Jet wrote:
Thanks for clarifying that.

Since my last trip report I've seen so many short, several paragraph trip reports with only a few pics so I thought that would do - my bad :)

No worries...I just wanted you give you an explanation as to why I moved the thread.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Mon Apr 01, 2019 4:14 am

Your 12D "friend" is a social hazard. They are everywhere, in every country to varying degrees.

Jetstar did not abide by their own stated policies....... as virtually airline, everywhere to varying degrees.
for these you have my empathy, and I have had similar experiences.

but honestly - that's a one hour flight - where is the chivalry for your own wife? She should have been in 12F, and you should have relocated, squashed your long legs for that hour and/or dealt with the F/A stuff directly. Really - you should have.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Mon Apr 01, 2019 7:30 am

FlyHappy wrote:
but honestly - that's a one hour flight - where is the chivalry for your own wife? She should have been in 12F, and you should have relocated, squashed your long legs for that hour and/or dealt with the F/A stuff directly. Really - you should have.


Wrong. That also would not have gone down well given the toxic / cancerous political correct environment of today's society. Imagine the fit Western Male (me) being the victim of having his seat space and well-being stolen by an extremely large female from the Pacific Islands (12D). No thanks. My wife was capable of handling the situation when the time was right. Don't women want equality anyway? I though this was 2019? Oh the double standards in today's society LOL
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Mon Apr 01, 2019 2:33 pm

777Jet wrote:
FlyHappy wrote:
but honestly - that's a one hour flight - where is the chivalry for your own wife? She should have been in 12F, and you should have relocated, squashed your long legs for that hour and/or dealt with the F/A stuff directly. Really - you should have.


Wrong. That also would not have gone down well given the toxic / cancerous political correct environment of today's society. Imagine the fit Western Male (me) being the victim of having his seat space and well-being stolen by an extremely large female from the Pacific Islands (12D). No thanks. My wife was capable of handling the situation when the time was right. Don't women want equality anyway? I though this was 2019? Oh the double standards in today's society LOL


She's still your wife though, not just any woman. You could have easily dealt with this and moved by yourself, saving your wife the humiliation she recieved from other passengers. Sure, you specifically requested 12F for your leg, yes. What if they subbed the A321 for an A320? You wouldn't have the leg room you had planned to have. Same in this situation, different than planned events took place, support your wife, deal with the situation and move seats. Yes Jetstar should have followed their own policy, but you could have been a husband too.
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Mon Apr 01, 2019 11:34 pm

Fuling wrote:
She's still your wife though, not just any woman. You could have easily dealt with this and moved by yourself, saving your wife the humiliation she received from other passengers.


We initially discussed with each other how we would go about it to minimize disruption and did as such. She was prepared to move seats so I let her have her way. She was willing to give the airline and 12D an 'out'. I was not. My only solution was to not accept anything other than 12D being moved. I wanted some accountability to be had. I wanted the cause to bear the consequences, not us. I listened to my wife... And even if I moved, one of us would have still been humiliated by the other humans who had no idea of what was going on. We had no idea of how long my wife would be near the cockpit or what type of announcements would be made. We assumed that the seat move would be so easy and quick. We offered a quick and simple solution. We had no idea of what was to come. As I said before, if I knew what was going to happen and return to that situation, 12D would have been moving. By accepting my wife's solution I am very sure that a much nastier scene was avoided.

Fuling wrote:
Sure, you specifically requested 12F for your leg, yes. What if they subbed the A321 for an A320? You wouldn't have the leg room you had planned to have.


Equipment swaps are fine - they are even warned about. No problem. Just like the customers of size / armrest down policy, equipment swap possibilities are part of policy. Even if they changed our seats at the gate or once on board that would have been fine. Airlines can do that. But they did nothing. Their only solution was a dangerous one - pressure us to 'stay in that seat even if you get injured'. Not acceptable.

Fuling wrote:
support your wife, deal with the situation and move seats.


I did. I listened to her and accepted her solution. It should be clear by now that either of us just moving seats was not going to be simple. The airline did not want us to move seats and had their zoning / weight and balance issues to deal with anyway. We tried to deal with the situation, the airline pressured back.

Fuling wrote:
Yes Jetstar should have followed their own policy, but you could have been a husband too.


LOL you really have no clue how things work.
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Tue Apr 02, 2019 12:08 am

777Jet wrote:
FlyHappy wrote:
but honestly - that's a one hour flight - where is the chivalry for your own wife? She should have been in 12F, and you should have relocated, squashed your long legs for that hour and/or dealt with the F/A stuff directly. Really - you should have.


Wrong. That also would not have gone down well given the toxic / cancerous political correct environment of today's society. Imagine the fit Western Male (me) being the victim of having his seat space and well-being stolen by an extremely large female from the Pacific Islands (12D). No thanks. My wife was capable of handling the situation when the time was right. Don't women want equality anyway? I though this was 2019? Oh the double standards in today's society LOL


**Disclaimer: I'm not here to pick a fight, or be personal in any way. As I mentioned, 12D is the intruder, and Jetstar isn't living up to its stated policies**

Buuuut... you posted this topic on a public forum, as a intended trip report. You wanted feedback, or something. Maybe you wanted an echo chamber, I don't know.

Here's the thing: your own words aren't a good look for you.

"Don't women want equality anyway? I though this was 2019? Oh the double standards in today's society"

Really? You are calling out hypocrisy of gender treatment disparity on your wife?
If your wife wants you to fetch the car when its raining, do you say "its your turn"?
If your wife asks you to lug her 30kg suitcase up the stairs, do you say: "you shouldn't pack so heavy"?

You were there, I wasn't. But its hard to imagine me not putting my wife, mother or daughter (frankly, even my father or son) in the comfortable seat while I tried to deal with the problem on my own, "PC issues" notwithstanding.
Jus' sayin.
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Tue Apr 02, 2019 1:53 am

I posted it as a trip report like I have done in the past. I have posted seven or so trip reports before; mostly good experiences. It is only balanced for me to post the bad, or horrible, experiences too.

As this is an aviation forum, not a relationship or husband / wife advice forum, I don't see any value in irrelevant "you are not a good husband" comments by those who were neither there nor in the position to force an outcome given all things to consider at the time.

FlyHappy wrote:
Really? You are calling out hypocrisy of gender treatment disparity on your wife?


I'm saying she is capable of handling such situations herself. She made the decision and I backed her up. We had no idea what would play out. By the time the crew gave the okay to change seats, she was in the best position to do so being at the cockpit. She's an avgeek too and knows the policies as well as I do.

FlyHappy wrote:
If your wife wants you to fetch the car when its raining, do you say "its your turn"?


Not that my wife would ask me to do such a simple task, It wouldn't get to that stage. I'd ask her if she was happy to wait while I get the car before she could ask in such a situation. You're comparing apples with oranges.

FlyHappy wrote:
If your wife asks you to lug her 30kg suitcase up the stairs, do you say: "you shouldn't pack so heavy"?


She would never have the chance to ask. I always just grab her heavy looking items, even if I have to make multiple trips. Again, apples to oranges.

FlyHappy wrote:
You were there, I wasn't. But its hard to imagine me not putting my wife, mother or daughter (frankly, even my father or son) in the comfortable seat while I tried to deal with the problem on my own, "PC issues" notwithstanding.
Jus' sayin.


Did you consider how the person in 12D might have reacted after hearing our issue and given the time it took to solve? She was 4 times the size of my wife! We don't know anything about that person. My wife was much more safer in 10C and had the luxury of 10B being empty. I was feeling uncomfortable (my leg felt okay though) remaining there just half a seat away from the problem and facing the FA during takeoff and landing and the long hold on the SYD ramp; my wife would have felt even more uncomfortable. I could have handled 12D or the FA much better if any something escalated later.
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Fri Apr 05, 2019 1:45 am

You should lodge a written complaint to Jetstar about your experience. The passenger in 12D should not be allowed to be seated there with the armrest raised and 'flow' into 12E. I thought this is common sense. I am surprised the pax was even allowed to board with 1 seat booked. If someone needed 2 seats, they should purchase 2 seats or a business seat if available. As for this post, it is a post for the Travel forum and in any case from what i see more people write in this forum anyway.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sat Apr 06, 2019 4:56 am

777Jet wrote:
If I could go back and handle the situation again I would have said we want the 2 seats together that we paid extra for (because I needed 12F), so 12D is the one that will be moving up to 10B and 10C. Then the other pax would have seen the scale of the problem. I feel we compromised too much by allowing them to sit us in separate seats in order to avoid embarrassing 12D. 12D and the airline were the cause of the situation, and should have copped all of the consequences.

I was very disappointed because Jetstar is my preferred carrier in Australia, especially on the OOL-SYD route.


Hi 777Jet!

I am surprised that you did not ask for 12D to be moved given that 12D was the problem, somebody was going to have to move, and you paid extra for specific seat selection. Like you said, if 12D had to move then others would have become aware of the cause of the problem. It would have been interesting if the flight was totally full and there were no spare seats available. It seems quite pathetic that carry-on items were being weighed to police a few extra kilos yet a blind eye was turned to 12D - with an expected full flight you say - and the raised armrest. That appears to clearly be a selective enforcement of policies or just placing the 12D issue into the too hard "let's hope this does not become an issue" basket. Good on you for keeping 12F and letting your wife have her way by safely moving away from 12D and the FA that was to face 12F. Lastly, why is JQ your preferred carrier in Aus and to OOL?

Jesse
FLY DELTA JETS
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sat Apr 06, 2019 8:29 pm

mdavies06 wrote:
You should lodge a written complaint to Jetstar about your experience.


I might. I did the 'online chat complaint process' and was not satisfied with their generic 'sorry' lines and generic 'excuses'. Maybe I should escalate.

mdavies06 wrote:
The passenger in 12D should not be allowed to be seated there with the armrest raised and 'flow' into 12E.


The FAs seemed to not care about that. I bet they policed the arm rest down policy on all the other rows though.

mdavies06 wrote:
I am surprised the pax was even allowed to board with 1 seat booked.


I was surprised to see 12D wedged into that space and almost half of 12E. I thought 'how is this allowed to happen'?
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sat Apr 06, 2019 8:40 pm

FlyDeltaJetsATL wrote:
I am surprised that you did not ask for 12D to be moved given that 12D was the problem, somebody was going to have to move, and you paid extra for specific seat selection.


That is what I will do if placed in the same situation in the future.

FlyDeltaJetsATL wrote:
It would have been interesting if the flight was totally full and there were no spare seats available.


True; somebody would not have been flying that evening.

FlyDeltaJetsATL wrote:
Lastly, why is JQ your preferred carrier in Aus and to OOL?


I flew on one of the first JQ flights and have always liked them and made them my preferred carrier in Australia; I believe with JQ you pretty much get what you expect / pay for (except for this time of course!!!)...

As for OOL... 1/3 of the time I fly to OOL, there is heavy rain or wind around the time of the departure flight. Many times I've seen the JQ and Tiger A320s keep flying whilst the QF and virgin 737s remain on the ground delayed. My friend who works there said it's because the A320 / 321 has greater tolerances / limitations in weather than the 737s. So, I feel I have more chance of my flight being operated (in bad weather) if on the A320 / 321. Then that gives me a choice of JQ or Tiger, which is a no-brainer for me! :)
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MartijnNL
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Wed Apr 10, 2019 7:55 pm

777Jet wrote:
If we were removed that would have been fine with me because my media contacts would have had fun with this; so would have we.

Why would the media have fun with this? Don't you think there are a lot more interesting stories to write about? Just report your experience to the airline or the national safety board.

Personally I don't understand why you write about your experience on this website. What are you looking for? Sympathy, revenge?
 
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777Jet
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Thu Apr 11, 2019 8:11 am

Are you a FA? Do you work for JQ?

MartijnNL wrote:
Why would the media have fun with this?


You'd have to ask my two media contacts that asked me if we would like to be interviewed.

MartijnNL wrote:
Don't you think there are a lot more interesting stories to write about?


Sure there are, but the media seem to ignore the more important things for certain types of stories.

MartijnNL wrote:
Just report your experience to the airline or the national safety board.


Whilst I did waste time reporting it to the airline, I prefer to do 'product' reviews that others can read.

MartijnNL wrote:
Personally I don't understand why you write about your experience on this website. What are you looking for? Sympathy, revenge?


No. You will find my answer to that question a few posts ago:

""I posted it as a trip report like I have done in the past. I have posted seven or so trip reports before; mostly good experiences. It is only balanced for me to post the bad, or horrible, experiences too.""
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Thu Apr 11, 2019 10:51 pm

@777Jet, its not really a trip report though is it, also mentioned a few posts ago. So technically this is just a complaint/rant that you wanted to make public.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Fri Apr 12, 2019 8:50 am

Fuling wrote:
@777Jet, its not really a trip report though is it, also mentioned a few posts ago. So technically this is just a complaint/rant that you wanted to make public.


It was intended as a TR regardless. What it 'technically' may be interpreted as doesn't change the original intentions. I knew I should have added the pics of 12D!
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Fri Apr 12, 2019 9:06 pm

777Jet wrote:
Are you a FA? Do you work for JQ?

No. No. But I have made four flights with Jetstar a few years ago. Osaka - Cairns - Sydney and Sydney - Melbourne v.v. I guess I was lucky to have regular size seat mates on all flights.

777Jet wrote:
MartijnNL wrote:
Why would the media have fun with this?

You'd have to ask my two media contacts that asked me if we would like to be interviewed.

You said "my media contacts would have had fun with this; so would have we." Why would I have to ask your media contacts if you make the claim?

I wouldn't call this a trip report. More like a rather long complaint. Maybe next time you could write a shorter version. But a photo would have been a good idea.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Fri Apr 12, 2019 11:44 pm

777Jet wrote:
mdavies06 wrote:
You should lodge a written complaint to Jetstar about your experience.


I might. I did the 'online chat complaint process' and was not satisfied with their generic 'sorry' lines and generic 'excuses'. Maybe I should escalate.

I've found reaching out to them on social media (Twitter most prominently) gets a response faster than through traditional or official channels. You might also get a lot more empathy from other social media users (i.e. normal passengers and not aviation folks who are inclined to blame the passenger at all costs) that way too, and it forces the airline to respond to you faster and more adequately.

As a side note, thanks for posting this. As an aviation enthusiast who is also into the passenger experience side of things, I think these type of incidents should be posted about in the forum and discussed. To me, they are just as interesting as an aircraft order or a new livery. Don't let naysayers dissuade you. If there is enough interest, people will read and respond (as we've seen in this thread).
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sat Apr 13, 2019 8:11 am

What did the 12D-passenger say while all this back and forth happened?

PS.: I rarely read the trip report section so I would have missed this thread if you the moderator wouldn’t have moved to this section.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Apr 14, 2019 3:34 am

NeBaNi wrote:
777Jet wrote:
mdavies06 wrote:
You should lodge a written complaint to Jetstar about your experience.


I might. I did the 'online chat complaint process' and was not satisfied with their generic 'sorry' lines and generic 'excuses'. Maybe I should escalate.

I've found reaching out to them on social media (Twitter most prominently) gets a response faster than through traditional or official channels. You might also get a lot more empathy from other social media users (i.e. normal passengers and not aviation folks who are inclined to blame the passenger at all costs) that way too, and it forces the airline to respond to you faster and more adequately.

As a side note, thanks for posting this. As an aviation enthusiast who is also into the passenger experience side of things, I think these type of incidents should be posted about in the forum and discussed. To me, they are just as interesting as an aircraft order or a new livery. Don't let naysayers dissuade you. If there is enough interest, people will read and respond (as we've seen in this thread).


Thank you. I never thought about complaining about this particular experience on social media despite using Facebook all of the time. I should have. You are right, when I browse the airline's Facebook pages I often see very quick responses to complaints. I once complained about a cancelled first flight out of BNE resulting in a missed connection in LAX and got that resolved within minuets by going public on the airline's Facebook page. Maybe I shall copy and paste this onto the JQ Facebook page ;)

I should have formatted this like I have done with my other trip reports and included pics, but the pics of the situation were not the best as I tried to be very discrete when I took them to not embarrass 12D. I just wanted a few pics in case things got nasty and I had to escalate later.

I was just curious what others would have done in the situation and if more of the blame should lie with 12D for not booking that extra seat or with the airline who allowed the situation to occur (unless no JQ staff saw 12D before they got wedged into their seat and half of 12E)...
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Apr 14, 2019 3:41 am

N14AZ wrote:
What did the 12D-passenger say while all this back and forth happened?

PS.: I rarely read the trip report section so I would have missed this thread if you the moderator wouldn’t have moved to this section.


After 12D made the jokingly polite comment to my wife about "lucky you are small" when we first tried to sit down, and handed my wife half of her seat belt, that was it. No movement. No audio. 12D just sat completely still, looked forward, and did not say one word the entire time. They did not move, like a statue. It was tense. I would not have wanted my wife to sit in 12F, and also have to face the FA. I felt sorry for 12D but no way were we going to just cop the situation especially given the risk of a serious injury. I had to exit via row 11 and after I collected our over head items 12D began to prepare to move.
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Apr 14, 2019 8:43 am

777Jet wrote:
I shall begin with information from Jetstar's website:

'Customers of size' - "If you’re unable to lower both armrests, and/or compromise any part of adjacent seating, you must book the full number of seats you’ll need or, where available, purchase a Business Class seat."

Source: https://www.jetstar.com/au/en/help/tags ... mersofsize

This is our experience from when the above policy was not followed.

----------------------------------------------------------------------------------------------------

I wanted to share what my wife experienced on our recent Jetstar flight.

Our flight was an evening OOL-SYD flight on the A321. I booked this specific flight because seat 12F was available for a small fee; there is no seat in front of 12F because row 11 is the exit row and one of the FA jump seats faces 12F. We paid the small fee and booked seats 12E and 12F.

There were no issues with check-in. Whilst in line at the boarding gate, a person in Jetstar uniform came along with weighing scales on wheels and weighed everyone's carry on items to make sure the total combined item weight did not exceed the free 7kg limit. Somebody was directed to go to the desk at the gate; I am not sure of the reason why, but it was immediately after having their carry on items weighed.

A few minutes later, the line proceeded towards the boarding gate. We had our boarding passes scanned and then walked through the ramp area towards the front stairs. The person walking in front of us was using their phone to take a video, so the person in Jetstar uniform standing under the wing-tip came over and told them to put their phone away. As soon as that staff member got back to their post under the wing-tip and turned around, they saw another person farther back in the line using their phone and repeated that process. In the few minutes between entering the ramp and entering the aircraft cabin, this staff member made no less than five trips between the wing-tip area and the line to tell people to stop making videos or using their phone. It was back and forth. Back and forth. I had a good laugh.

Back to boarding now. We entered the aircraft cabin and proceeded towards the seats we paid for, 12E and 12F. We both noticed an oversized passenger seated in 12D and could see that they were taking up more than 1/3 (probably half) of 12E. We placed our carry on baggage into the overhead bins and, given that row 11 was still empty, entered our seats via the gap between seat 11E and the 2R emergency exit door. The person in 12D did not attempt to move for us. They also had the arm rest between 12D and 12E up and we could not even see the arm rest because it was covered by the part of their body that encroached into my wife's confirmed seat. There was no way that the arm rest could have been lowered for takeoff and landing. Impossible! My wife squeezed into her seat and the passenger said something to the effect of, "Lucky you are small. Here is the other part of your seat belt". I tried to raise the arm rest between my wife and I to allow my wife to shift towards me but that particular armrest, between 12E and 12F on the A321, is fixed down; perhaps due to the emergency exit area? Anyway, my wife was pinned into that armrest; we were not going to accept that. Our seats were 12E and 12F; not half of 12E and 12F.

My wife weighs 49kgs and I weigh 77kgs. The person in 12D could have exceeded 200kgs. Their legs were spread apart, with their knees jammed into the seat backs of the row 11 seats. Their right leg took up most of the 12E legroom, where my wife's legs were supposed to go. Their right foot was almost where my left foot was in 12F. After just a few minutes, my wife began to feel pain. Given that my wife was in pain due to having her body twisted awkwardly to the right and being pinned up against the arm rest between us, we called a FA over and asked if my wife could have a different seat; any different seat. The reason was obvious. We were told that the flight was full but they would see what they could do. No further response.

After five minutes, my wife was now in more pain so we called the FA back. Seats 10B and 10C were still empty and the plane was pretty much boarded. We asked about those seats and were told that my wife could move after takeoff. My wife was in so much pain due to being pinned against the 12E / 12F arm rest, she was beginning to have tears. I told her to just move; I will deal with the FAs if they have a problem. My wife did not want to move because she was told to wait until after takeoff; she always follows instructions unless it is not safe to do so.

I called the FA back and stated "if my wife gets injured in this position I will sue the airline". The FA said to wait, and then went to the cockpit. Finally somebody competent will address the situation the airline allowed to occur, I thought. I told my wife, again, to just move and that I will deal with Jetstar. Not wanting to be injured and in more pain, my wife finally just moved herself to 10C. She had to squeeze past the people now seated in the 11D and 11E exit row. I remained in 12F. At the same time this was going on, the FAs announced over the PA system that there was a zoning problem and that people were in the wrong seats; the head count was incorrect. The FAs did three head counts and saw that my wife had moved seats. They instructed my wife to return to her original seat and when she came back to her half seat in 12E, other passengers were giving her a dirty look, probably assuming that she was the cause of the delay. I said do not worry about them, they have no clue. Let them come and take a look instead of playing with their phones.

After less than another minute in 12E, my wife was in immediately in pain again and I decided enough. I asked the FA to bring whoever was in charge. Then the head FA came to us and we explained the situation. I said you should be able to see what the issue is. I said unless that armrest between 12D and 12E can come down and my wife can safely sit in her allocated seat without being injured, somebody will be moving. I asked "why do you always police the arm rest must be down rule for takeoff and landing but you seem happy to let it slide in this situation?" There was no answer, just an awkward look from the FA. The FA then asked my wife to stand up and whilst they were in the row 11 exit row area having a chat, I heard that FA mention the words "be careful, discrimination" to my wife. Big mistake! That was the final straw. I told that FA that "You either provide my wife with all of seat 12E with arm rests down on both sides, or you find her another seat. Right now". We were not the cause of the problem and we will not suffer because somebody else either did not do, or did not want to do, their job properly.

Given that the FAs knew (according to their earlier PA announcement) that the flight was supposed to be full, and would have seen the passenger in 12D boarding, they should have been able to conclude that there would be a problem. Maybe they just 'hoped' that they would not have to deal with it?

The head FA then took my wife to the cockpit where they remained for at least ten minutes. The other FA asked me if we wanted to travel tonight and I smiled and replied "the only way we will not be traveling is if this flight gets cancelled or we are removed by police; do your job once and for all". If we were removed that would have been fine with me because my media contacts would have had fun with this; so would have we. I was not prepared to allow my wife to get injured due to a safety problem created by others. No way.

Whilst my wife was standing near the cockpit, further announcements were made, this time by the Captain, about aircraft weight and balance issues due to people sitting in incorrect zones. And again, my wife got dirty looks from the other passengers as she had been standing at the front for more than ten minutes by now. But I did not care about them that much; I cared about my wife's health and safety first. We would have swapped 12E with any of the other passengers if they wanted...

Finally, my wife was escorted to seat 10C and was just happy that she finally had a full seat and was not getting squashed and pinned up against one arm rest with her body twisted towards the right anymore.

I was thinking about how horrible that experience was and how inept and/or selective Jetstar was in that instance.

After apparently more weight and balance issues with the aircraft, the wonderful pilots managed to recalculate the numbers and we departed forty minutes late. The arm rest between 12D and 12E remained up for the entire flight. Why did Jetstar FAs knowingly try to make my wife suffer in pain in 12E for longer? Why did Jetstar FAs not enforce the arm rest down for takeoff and landing safety policy when they always do so on other flights? Why did Jetstar not make the person in 12D move? As far as I am concerned, Jetstar was responsible for this situation. Jetstar also failed in their duty or care for the well-being and safety of my wife until pressured.

When preparing to exit the cabin, I had to again use the gap between the emergency exit door 2R and seat 11E to exit as the passenger in 12D just remained seated.

When I usually sit in 12F on the Jetstar A321, I always chat with the FA facing me; not on this flight.

This was a horrible experience!


You sound like a real delight. How mortifying for the passenger in 12D! And no, I am not a passenger of size, I weight 80 kilo, but would never embarrass someone and make a fuss like this by calling a FA over (that awkward stare you got was probably in horror that you had no social graces and were mortifying this other passenger publicly); any discussion like this should have been made in private. And people who feel that their slightest inconvenience should be handled with a threat to sue or contact the media are the grossest, most entitled, self righteous offspring of a selfish, callous, obnoxiously “me-me-me” society. It’s not “me me me”, it’s “we we we”. I thought we only produced monsters like that in the USA, but the disease has spread. I though Aussies were so nice, but there are entitled jerks in every first world country, apparently. First world spoiled babies acting like entitled princes threatening to sue and call the media at the slightest inconvenience - give me a break. How do you handle true problems in life with your coping mechanisms (or like thereof) if you react this way for a one hour flight? Boy I hope one day when you are in a situation where your integrity is compromised, you are graced with more patience and compassion than you gave.
 
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Apr 14, 2019 7:58 pm

UA777EWRTLV wrote:
777Jet wrote:
I shall begin with information from Jetstar's website:

'Customers of size' - "If you’re unable to lower both armrests, and/or compromise any part of adjacent seating, you must book the full number of seats you’ll need or, where available, purchase a Business Class seat."

Source: https://www.jetstar.com/au/en/help/tags ... mersofsize

This is our experience from when the above policy was not followed.

----------------------------------------------------------------------------------------------------

I wanted to share what my wife experienced on our recent Jetstar flight.

Our flight was an evening OOL-SYD flight on the A321. I booked this specific flight because seat 12F was available for a small fee; there is no seat in front of 12F because row 11 is the exit row and one of the FA jump seats faces 12F. We paid the small fee and booked seats 12E and 12F.

There were no issues with check-in. Whilst in line at the boarding gate, a person in Jetstar uniform came along with weighing scales on wheels and weighed everyone's carry on items to make sure the total combined item weight did not exceed the free 7kg limit. Somebody was directed to go to the desk at the gate; I am not sure of the reason why, but it was immediately after having their carry on items weighed.

A few minutes later, the line proceeded towards the boarding gate. We had our boarding passes scanned and then walked through the ramp area towards the front stairs. The person walking in front of us was using their phone to take a video, so the person in Jetstar uniform standing under the wing-tip came over and told them to put their phone away. As soon as that staff member got back to their post under the wing-tip and turned around, they saw another person farther back in the line using their phone and repeated that process. In the few minutes between entering the ramp and entering the aircraft cabin, this staff member made no less than five trips between the wing-tip area and the line to tell people to stop making videos or using their phone. It was back and forth. Back and forth. I had a good laugh.

Back to boarding now. We entered the aircraft cabin and proceeded towards the seats we paid for, 12E and 12F. We both noticed an oversized passenger seated in 12D and could see that they were taking up more than 1/3 (probably half) of 12E. We placed our carry on baggage into the overhead bins and, given that row 11 was still empty, entered our seats via the gap between seat 11E and the 2R emergency exit door. The person in 12D did not attempt to move for us. They also had the arm rest between 12D and 12E up and we could not even see the arm rest because it was covered by the part of their body that encroached into my wife's confirmed seat. There was no way that the arm rest could have been lowered for takeoff and landing. Impossible! My wife squeezed into her seat and the passenger said something to the effect of, "Lucky you are small. Here is the other part of your seat belt". I tried to raise the arm rest between my wife and I to allow my wife to shift towards me but that particular armrest, between 12E and 12F on the A321, is fixed down; perhaps due to the emergency exit area? Anyway, my wife was pinned into that armrest; we were not going to accept that. Our seats were 12E and 12F; not half of 12E and 12F.

My wife weighs 49kgs and I weigh 77kgs. The person in 12D could have exceeded 200kgs. Their legs were spread apart, with their knees jammed into the seat backs of the row 11 seats. Their right leg took up most of the 12E legroom, where my wife's legs were supposed to go. Their right foot was almost where my left foot was in 12F. After just a few minutes, my wife began to feel pain. Given that my wife was in pain due to having her body twisted awkwardly to the right and being pinned up against the arm rest between us, we called a FA over and asked if my wife could have a different seat; any different seat. The reason was obvious. We were told that the flight was full but they would see what they could do. No further response.

After five minutes, my wife was now in more pain so we called the FA back. Seats 10B and 10C were still empty and the plane was pretty much boarded. We asked about those seats and were told that my wife could move after takeoff. My wife was in so much pain due to being pinned against the 12E / 12F arm rest, she was beginning to have tears. I told her to just move; I will deal with the FAs if they have a problem. My wife did not want to move because she was told to wait until after takeoff; she always follows instructions unless it is not safe to do so.

I called the FA back and stated "if my wife gets injured in this position I will sue the airline". The FA said to wait, and then went to the cockpit. Finally somebody competent will address the situation the airline allowed to occur, I thought. I told my wife, again, to just move and that I will deal with Jetstar. Not wanting to be injured and in more pain, my wife finally just moved herself to 10C. She had to squeeze past the people now seated in the 11D and 11E exit row. I remained in 12F. At the same time this was going on, the FAs announced over the PA system that there was a zoning problem and that people were in the wrong seats; the head count was incorrect. The FAs did three head counts and saw that my wife had moved seats. They instructed my wife to return to her original seat and when she came back to her half seat in 12E, other passengers were giving her a dirty look, probably assuming that she was the cause of the delay. I said do not worry about them, they have no clue. Let them come and take a look instead of playing with their phones.

After less than another minute in 12E, my wife was in immediately in pain again and I decided enough. I asked the FA to bring whoever was in charge. Then the head FA came to us and we explained the situation. I said you should be able to see what the issue is. I said unless that armrest between 12D and 12E can come down and my wife can safely sit in her allocated seat without being injured, somebody will be moving. I asked "why do you always police the arm rest must be down rule for takeoff and landing but you seem happy to let it slide in this situation?" There was no answer, just an awkward look from the FA. The FA then asked my wife to stand up and whilst they were in the row 11 exit row area having a chat, I heard that FA mention the words "be careful, discrimination" to my wife. Big mistake! That was the final straw. I told that FA that "You either provide my wife with all of seat 12E with arm rests down on both sides, or you find her another seat. Right now". We were not the cause of the problem and we will not suffer because somebody else either did not do, or did not want to do, their job properly.

Given that the FAs knew (according to their earlier PA announcement) that the flight was supposed to be full, and would have seen the passenger in 12D boarding, they should have been able to conclude that there would be a problem. Maybe they just 'hoped' that they would not have to deal with it?

The head FA then took my wife to the cockpit where they remained for at least ten minutes. The other FA asked me if we wanted to travel tonight and I smiled and replied "the only way we will not be traveling is if this flight gets cancelled or we are removed by police; do your job once and for all". If we were removed that would have been fine with me because my media contacts would have had fun with this; so would have we. I was not prepared to allow my wife to get injured due to a safety problem created by others. No way.

Whilst my wife was standing near the cockpit, further announcements were made, this time by the Captain, about aircraft weight and balance issues due to people sitting in incorrect zones. And again, my wife got dirty looks from the other passengers as she had been standing at the front for more than ten minutes by now. But I did not care about them that much; I cared about my wife's health and safety first. We would have swapped 12E with any of the other passengers if they wanted...

Finally, my wife was escorted to seat 10C and was just happy that she finally had a full seat and was not getting squashed and pinned up against one arm rest with her body twisted towards the right anymore.

I was thinking about how horrible that experience was and how inept and/or selective Jetstar was in that instance.

After apparently more weight and balance issues with the aircraft, the wonderful pilots managed to recalculate the numbers and we departed forty minutes late. The arm rest between 12D and 12E remained up for the entire flight. Why did Jetstar FAs knowingly try to make my wife suffer in pain in 12E for longer? Why did Jetstar FAs not enforce the arm rest down for takeoff and landing safety policy when they always do so on other flights? Why did Jetstar not make the person in 12D move? As far as I am concerned, Jetstar was responsible for this situation. Jetstar also failed in their duty or care for the well-being and safety of my wife until pressured.

When preparing to exit the cabin, I had to again use the gap between the emergency exit door 2R and seat 11E to exit as the passenger in 12D just remained seated.

When I usually sit in 12F on the Jetstar A321, I always chat with the FA facing me; not on this flight.

This was a horrible experience!


You sound like a real delight. How mortifying for the passenger in 12D! And no, I am not a passenger of size, I weight 80 kilo, but would never embarrass someone and make a fuss like this by calling a FA over (that awkward stare you got was probably in horror that you had no social graces and were mortifying this other passenger publicly); any discussion like this should have been made in private. And people who feel that their slightest inconvenience should be handled with a threat to sue or contact the media are the grossest, most entitled, self righteous offspring of a selfish, callous, obnoxiously “me-me-me” society. It’s not “me me me”, it’s “we we we”. I thought we only produced monsters like that in the USA, but the disease has spread. I though Aussies were so nice, but there are entitled jerks in every first world country, apparently. First world spoiled babies acting like entitled princes threatening to sue and call the media at the slightest inconvenience - give me a break. How do you handle true problems in life with your coping mechanisms (or like thereof) if you react this way for a one hour flight? Boy I hope one day when you are in a situation where your integrity is compromised, you are graced with more patience and compassion than you gave.


Thank you so much for taking the time to share your thoughts. Next time we will just sit there, get pinned into the armrest, and get seriously injured; not!
DC10-10/30,MD82/88/90, 717,727,732/3/4/5/7/8/9ER,742/4,752/3,763/ER,772/E/L/3/W,788/9, 306,320,321,332/3,346,359,388
 
FlyDeltaJetsATL
Posts: 136
Joined: Sun Mar 08, 2015 9:39 am

Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Fri Apr 19, 2019 12:40 am

Hi again 777Jet,

777Jet wrote:
FlyDeltaJetsATL wrote:
I am surprised that you did not ask for 12D to be moved given that 12D was the problem, somebody was going to have to move, and you paid extra for specific seat selection.


That is what I will do if placed in the same situation in the future.


Good. If I was in your situation, the passenger in 12D would have been moving if they could not lower the armrest, not one of us. No exceptions.

777Jet wrote:
FlyDeltaJetsATL wrote:
It would have been interesting if the flight was totally full and there were no spare seats available.


True; somebody would not have been flying that evening.


In that scenario the passenger in 12D should be asked to leave, pay more and get re-booked onto a flight with two available seats.

UA777EWRTLV wrote:
You sound like a real delight. How mortifying for the passenger in 12D! And no, I am not a passenger of size, I weight 80 kilo, but would never embarrass someone and make a fuss like this by calling a FA over (that awkward stare you got was probably in horror that you had no social graces and were mortifying this other passenger publicly); any discussion like this should have been made in private. And people who feel that their slightest inconvenience should be handled with a threat to sue or contact the media are the grossest, most entitled, self righteous offspring of a selfish, callous, obnoxiously “me-me-me” society. It’s not “me me me”, it’s “we we we”. I thought we only produced monsters like that in the USA, but the disease has spread. I though Aussies were so nice, but there are entitled jerks in every first world country, apparently. First world spoiled babies acting like entitled princes threatening to sue and call the media at the slightest inconvenience - give me a break. How do you handle true problems in life with your coping mechanisms (or like thereof) if you react this way for a one hour flight? Boy I hope one day when you are in a situation where your integrity is compromised, you are graced with more patience and compassion than you gave.


Sounds like you would allow yourself or your partner to just sit there in pain and get injured, really? How spineless. It's people like you that don't stand up for your rights and just 'take it' that are part to blame for people not doing their jobs properly and just hoping that they won't have to deal with the situation.

It sounds like the wife of 777Jet was already in pain before the plane even began to taxi. The short flight time is irrelevant. What if there were delays? Heavy turbulence? It is not as if the person just stank or whatever. They were already causing harm. If you were on that flight I wonder if you would have swapped seats and sat in 12E, being the nice person you are?

Jesse
FLY DELTA JETS
 
acinvestigator
Posts: 20
Joined: Fri Mar 03, 2017 12:20 am

Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Fri Apr 19, 2019 8:29 am

Upon observing the situation you should have immediately called a flight attendant over and asked "where is all of seat 12E?"

I would not have even attempted to sit there based on your description of the size of 12D and that the arm rest was already up and hidden away.

UA777EWRTLV wrote:
(that awkward stare you got was probably in horror that you had no social graces and were mortifying this other passenger publicly)


Nah, that awkward stare was probably the flight attendant realizing that they would now actually have to do the job they choose and are paid to do properly and safely.

Cheers!
 
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777Jet
Topic Author
Posts: 6977
Joined: Sat Mar 08, 2014 7:29 am

Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Sun Apr 28, 2019 2:30 am

acinvestigator wrote:
Upon observing the situation you should have immediately called a flight attendant over and asked "where is all of seat 12E?"


LOL

Next time I'm going to give Tiger a try. At least I'll get to log an airline I haven't tried yet.
DC10-10/30,MD82/88/90, 717,727,732/3/4/5/7/8/9ER,742/4,752/3,763/ER,772/E/L/3/W,788/9, 306,320,321,332/3,346,359,388
 
FlyDeltaJetsATL
Posts: 136
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Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Tue May 07, 2019 11:49 pm

777Jet wrote:
acinvestigator wrote:
Upon observing the situation you should have immediately called a flight attendant over and asked "where is all of seat 12E?"


LOL

Next time I'm going to give Tiger a try. At least I'll get to log an airline I haven't tried yet.


Are you really sure you want to try Tiger :o

What widebody international repositioning flights are available on that route if any?

Jesse
FLY DELTA JETS
 
acinvestigator
Posts: 20
Joined: Fri Mar 03, 2017 12:20 am

Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Mon May 27, 2019 2:53 am

777Jet wrote:
acinvestigator wrote:
Upon observing the situation you should have immediately called a flight attendant over and asked "where is all of seat 12E?"


LOL

Next time I'm going to give Tiger a try. At least I'll get to log an airline I haven't tried yet.


Why not. It is not like there are many other alternatives on that sector anyway.

Cheers
 
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777Jet
Topic Author
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Joined: Sat Mar 08, 2014 7:29 am

Re: Horrible Jetstar Experience - Seat Space and Well-being Compromised

Thu Jun 06, 2019 3:50 am

FlyDeltaJetsATL wrote:
777Jet wrote:
acinvestigator wrote:
Upon observing the situation you should have immediately called a flight attendant over and asked "where is all of seat 12E?"


LOL

Next time I'm going to give Tiger a try. At least I'll get to log an airline I haven't tried yet.


Are you really sure you want to try Tiger :o

What widebody international repositioning flights are available on that route if any?

Jesse


Booking Tiger flights to OOL right now. Screw JQ. At least I'll get to log a new airline if the flight goes ahead :lol:

Not sure if the JQ 787s do repositioning flights on OOL-SYD anymore...
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