Topic Author
Posts: 12
Joined: Sun Feb 12, 2012 5:44 pm

WN No Notice Schedule Change?

Sat Sep 07, 2019 10:14 pm

I was just attempting to check in my wife for a Southwest PHX-HOU run tomorrow. As a good husband, set the alarm for the 24-hr window. I kept getting notified I was outside the window. Double checked the email receipt from booking, 3P departure. Huh. So I went to check the flight status and found the flight doesn’t exist.

So I searched the route, found a 320P w a completely different flt number. This drove me to actually retrieve the reservation. Sure enough, she’s on this flight. Now, a twenty minute differential doesn’t really move our needle, but I was offered zero notification of the schedule change by WN. I have found that when these things have happened in the past, the carrier reaches out by email or text with the information.

Nothing with this episode. Odd? Or has this become standard on WN? Other carriers?
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Posts: 141
Joined: Fri Oct 10, 2014 5:48 pm

Re: WN No Notice Schedule Change?

Tue Sep 10, 2019 6:58 pm

I avoid WN like the plague, but IME, UA & AA rarely notify in advance. I usually check periodically to ensure everything is still as when I booked the ticket. Sounds like WN is no different.
Posts: 808
Joined: Thu Sep 13, 2018 5:38 pm

Re: WN No Notice Schedule Change?

Tue Sep 10, 2019 9:57 pm

Sounds like a glitch. Call Southwest, explain what you have, and a lovely reservation agent will assist you to get what you want/need. Been there myself with this!!

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