User avatar
usdcaguy
Topic Author
Posts: 1338
Joined: Mon Jan 26, 2004 12:41 pm

Iberia Phone Agents Not Speaking English

Fri Oct 04, 2019 4:19 pm

Recently, I wanted to buy some seat assignments from IB. I called the number for them multiple times and found nobody who spoke English after pressing the number for agents who speak the language. Has anybody else had this issue? Very bizarre that a global carrier owned by IAG would not have English-speaking agents. Seems like the solution would be to have a call center in the States or in the British Isles.
 
aldrigsomandre
Posts: 309
Joined: Mon Nov 23, 2015 2:30 am

Re: Iberia Phone Agents Not Speaking English

Fri Oct 04, 2019 10:17 pm

If you don't mind me asking, where are you from?
The United States?
 
bennett123
Posts: 8946
Joined: Sun Aug 15, 2004 12:49 am

Re: Iberia Phone Agents Not Speaking English

Fri Oct 04, 2019 10:47 pm

If there Call Centre options include English speaker, and you select that option, you should be talking to someone who speaks English.

Simple really.
 
B747forever
Posts: 13788
Joined: Mon May 21, 2007 9:50 pm

Re: Iberia Phone Agents Not Speaking English

Fri Oct 04, 2019 11:54 pm

aldrigsomandre wrote:
If you don't mind me asking, where are you from?
The United States?


Why does that matter?

If the op has called IB and chose the option for English, then if course you expect a English speaking agent.
Work Hard, Fly Right
 
aldrigsomandre
Posts: 309
Joined: Mon Nov 23, 2015 2:30 am

Re: Iberia Phone Agents Not Speaking English

Sat Oct 05, 2019 12:17 pm

B747forever wrote:
aldrigsomandre wrote:
If you don't mind me asking, where are you from?
The United States?


Why does that matter?

If the op has called IB and chose the option for English, then if course you expect a English speaking agent.


Not why I asked, depending on your region, you get connected to different call centres which have the language that you have selected. There might have been a system issue.

Who is online

Users browsing this forum: No registered users and 32 guests

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos