Moderators: richierich, ua900, PanAm_DC10, hOMSaR
gmt wrote:Does anyone know why some airlines like Wizzair here in Europe does not have any option to contact them by email or chat. Their only option is to call their call center.
Why?
davidjohnson6 wrote:It gets rid of the time wasters who send emails or people who are too lazy to read FAQs on a website.
If you are targetting a price-conscious set of customers, you ideally want to put them through a little bit of pain (eg wait 5 mins in a phone queue) so that customer decides if they really need a human being, before you spend money on providing customer service that involves one of your staff spending time
Chat might sound nice, but it takes much more time to discuss a topic when somebody types at 20 words per minute instead of speaking verbally at 100 words per minute