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TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Need DL mileage ticket cancellation help, thank you.

Mon Mar 23, 2020 12:49 pm

Hello there,
I have a one way DL ticket which I got with miles over a year ago. Travel is next Monday, 7 days away.
Now, I can't travel due to the virus.
DL site says do not call if your travel is not within 72 hours.
I just want miles back in my mileage account; if possible without paying a penalty.
If I do it online do I pay the $150(??) fee? If I call, will they be more helpful?
What should I do? Should I wait 3 days out and call?

Thank you and be safe.
 
wv399
Posts: 88
Joined: Tue Apr 24, 2007 12:32 pm

Re: Need DL mileage ticket cancellation help, thank you.

Mon Mar 23, 2020 4:41 pm

Tweet @Delta. Those representatives are highly trained and extremely helpful. They also have a fairly quick response time. I never call anymore.
 
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TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Re: Need DL mileage ticket cancellation help, thank you.

Tue Mar 24, 2020 11:52 am

Thanks, I tweeted 18hours ago, nothing yet :(
 
akelley728
Posts: 2062
Joined: Tue Dec 07, 1999 12:35 pm

Re: Need DL mileage ticket cancellation help, thank you.

Tue Mar 24, 2020 12:33 pm

Have you tried cancelling the ticket online recently? They have recently updated their website to accommodate ticket cancellations more effectively.

A couple of days ago I cancelled a miles Comfort + tickets for a flight in April online. No issues. Miles deposited to my account within five minutes and refund to credit card for taxes within 48 hours.

Also the 72 hours is a guideline. Last week I called to cancel a basic economy ticket (bought with miles) for a flight I would have taken at the end this week (March 27th). When I finally spoke to an agent, no fuss, miles re deposited and credit refund again within 48 hours.

Bottom line. Try online again. If that doesnt work, definitely call.
 
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TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Re: Need DL mileage ticket cancellation help, thank you.

Tue Mar 24, 2020 12:58 pm

Thank you, I will try that.
 
B747forever
Posts: 13848
Joined: Mon May 21, 2007 9:50 pm

Re: Need DL mileage ticket cancellation help, thank you.

Wed Mar 25, 2020 4:37 pm

The past few days I have canceled 3 round trip award tickets. Was able to get the miles redeposited without paying the $150 fee. I am sure you won't have a problem to get the miles back without paying the fee.
Work Hard, Fly Right
 
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TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Re: Need DL mileage ticket cancellation help, thank you.

Wed Mar 25, 2020 4:49 pm

B747forever wrote:
The past few days I have canceled 3 round trip award tickets. Was able to get the miles redeposited without paying the $150 fee. I am sure you won't have a problem to get the miles back without paying the fee.

Thanks. Did you do it online or phone call? Be safe.
 
B747forever
Posts: 13848
Joined: Mon May 21, 2007 9:50 pm

Re: Need DL mileage ticket cancellation help, thank you.

Wed Mar 25, 2020 4:55 pm

TK787 wrote:
B747forever wrote:
The past few days I have canceled 3 round trip award tickets. Was able to get the miles redeposited without paying the $150 fee. I am sure you won't have a problem to get the miles back without paying the fee.

Thanks. Did you do it online or phone call? Be safe.


Called them. Last night I got through in less than 10 minutes!
Work Hard, Fly Right
 
User avatar
TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Re: Need DL mileage ticket cancellation help, thank you.

Wed Mar 25, 2020 5:16 pm

B747forever wrote:
TK787 wrote:
B747forever wrote:
The past few days I have canceled 3 round trip award tickets. Was able to get the miles redeposited without paying the $150 fee. I am sure you won't have a problem to get the miles back without paying the fee.

Thanks. Did you do it online or phone call? Be safe.


Called them. Last night I got through in less than 10 minutes!

Thank you kindly :)
 
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TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Re: Need DL mileage ticket cancellation help, thank you.

Sat Mar 28, 2020 3:02 pm

Well, I waited for the "72 hours before the flight" request.
Called on the phone, was on hold close to half an hour but it took 5 minutes once I was through.
I was told the miles will be back in my account and the fees will be refunded to my CC in 7-21 business days.
Thanks everyone.
 
pezzy669
Posts: 210
Joined: Sun Oct 28, 2012 10:30 pm

Re: Need DL mileage ticket cancellation help, thank you.

Sat Mar 28, 2020 3:18 pm

Yeah seems the call centers have gone back to normal - called last night and immediately got an agent. Have a call back requested for today but seems hold time is only like 15-20 mins.

I worked for BA North America reservations back when 9/11 happened, we had unlimited overtime for maybe about 7-10 days then it went to being cut early every single day because the call volume dropped to practically nothing once everyone got back to where they needed to be. Seems to be same situation now.
 
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TK787
Topic Author
Posts: 4517
Joined: Wed Jan 04, 2006 3:43 am

Re: Need DL mileage ticket cancellation help, thank you.

Sun Mar 29, 2020 8:14 pm

Wow, just like that in one day the miles are back in my account. Thanks DL, now let's deal with this virus thing and try to get things back to normal. So, I can reuse those miles soon :)

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