usflyer msp wrote:Orbitz is terrible to deal with. I had a similar issue and to reach out and get the refund directly from the airline.
PI4EVR wrote:As you likely realize, the airlines will offer you little as you booked thru a 3rd party. You'll get the push back to Orbitz.
It may be worth the call to BofA to discuss any option along the line of a disputed charge, and they may ask for a copy of the email you received.
My best suggestion. Contact a local TV station that has a consumer investigative reporter/department and file the complaint with them. It can be amazing the results they get and quickly when it is realized bad publicity will be broadcast about poor customer service over a TV network.
I got a run around from an applicance store concerning a large rebate on a applicance package I purchased for my new home that spanned 5 months. I was told "the salesman likely did not tell you that", "you likely misunderstood what was in effect for a different product" to "you failed to file the sale papers with the applicance company". Fail. All wrong assumptions folks. After 5 months of rude treatment and even before my story was broadcast on the TV segment, I received the full rebate amount from the store in 5 days! They freaked when the TV station called to discuss my sale and rebate, and did not want "this matter to go forward."
Be honest and straightforward. No drama just the facts. Its your money and you're entitled to it. Good luck.
B6BOSfan wrote:This has been an ongoing issue with them. Our local ABC station in Boston has called them out
https://www.wcvb.com/article/expedia-ow ... s/32855949
Kno wrote:BoA might be my best option. They've failed to protect my credit card from similar situations in the past so I'm weary.
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