eurotrader85 wrote:I think the loyalty factor is a bit off as well. Many Europeans are loyal to their nation's flag carrier come what may.
airlinenavigato wrote:I still wonder that the US American legacy carriers don't have low cost subsidiaries. They compete with the LCCs with their Eco light fares.
airlinenavigato wrote:JetBlue and Southwest don't want to be found in certain flight search websites. That's rather untypical for European airlines. And it underpins your opinion that US customers are more loyal resp. US airlines build on loyalty.
airlinenavigato wrote:Michael O'Leary had maybe an influence on the European market with his persuasiveness and funny remarks. Stating that he wants to introduce a fat tax, toilet tax, charge for breathing on board and so on. Everything in order to lower fares. The term "10€ fares" had its share in making Ryanair the most used European airline.
Ryanair copied Southwest in the beginning, but FR went much further. Now it's Frontier, Spirit, Akasa and others who copy Ryanair and Wizz Air.
eurotrader85 wrote:Are you really trying to say service is better on US carriers than European carriers?
BTV290 wrote:eurotrader85 wrote:Are you really trying to say service is better on US carriers than European carriers?
Service? Like in-flight service? No. Absolutely not. I don't think anyone is trying to argue that. But customer service (as in, airport staff, reservations staff, IROP recovery, etc.) yes absolutely. I'd rather my itinerary go to hell in a handbasket due to a mechanical delay on Southwest ANY day, over an equivalent disruption on literally any EU carrier I can think of. The US airlines emphasise operational excellence above all else, and so they are well prepared to handle irregularities. The EU carriers emphasise their service and regularity, and then completely crumble when things don't go according to plan, especially from a customer-facing point of view.
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