Moderators: richierich, ua900, PanAm_DC10, hOMSaR
jlk wrote:As expected, CX has canceled the second leg and now UA is saying all the other options to rebook are really expensive and asking me to cancel if I don't want to pay the difference. Is this how it works? Don't they have an obligation to honor my ticket since the cancellation is not coming from my side?
debonair wrote:According to CX there are no flights from MAA to HKG at all in December. I would make sure, that CX is flying on your dates. If not, you can insist of of a complete re-routing.
Otherwise, write your disappointment and poor customer service experiences on their offical facebook, instagram etc. account. Last resort, file a Consumer Complaint. Good luck and keep us updated!
RyanairGuru wrote:One option is to keep arguing, insist on speaking to a supervisor etc. The easier option is to wait until CX cancel their flight, and then they really have no option but to reroute you.
jlk wrote:RyanairGuru wrote:One option is to keep arguing, insist on speaking to a supervisor etc. The easier option is to wait until CX cancel their flight, and then they really have no option but to reroute you.
I spoke to the supervisor and she was of no use. Like I said before, one supervisor who handled my onward leg was able to route me through DEL, but the other person says that was an error and should not have been done. I don't understand why can't they do it when it is their ticket and they are the one who is canceling.
CX canceled my onward exactly two months before the departure date. I'm thinking they will do the same for the return as well. Even then, if UA keeps saying they can't choose a different carrier, I don't know how to converse sanely.
RyanairGuru wrote:Sadly I couldn’t find United’s schedule change guidelines, beyond the generic information on their website. However, below is a link to AA’s as an example.
Look at ‘Other prime airline included in itinerary’ under ‘Reduction in frequency/day of the week/suspension of service’. Basically they can rebook you onto a different airline so long as they have an interline agreement with AA and it is in a permitted RBD.
Extrapolating, using UK and/or AI to connect to UA via an available port should be permitted in your situation if CX were to cancel.
https://saleslink.aa.com/en-us/document ... change.pdf
jlk wrote:I reached out to United through facebook messenger and surprisingly the agent was able to be put me through DEL. One agent said it can be done and another said it cannot be and eventually it was done. I don't know how these policies work and how the agents are trained if there is no uniformity in the responses. But I'm glad it worked out.
jlk wrote:I reached out to United through facebook messenger and surprisingly the agent was able to be put me through DEL. One agent said it can be done and another said it cannot be and eventually it was done. I don't know how these policies work and how the agents are trained if there is no uniformity in the responses. But I'm glad it worked out.
RyanairGuru wrote:While it’s annoying that you had to spend countless hours going back and forward with United, it sounds like you got a good price on the original flights and are now flying SFO-DEL nonstop both ways, which presumably was much more expensive if you’d booked that originally?
debonair wrote:Great news! Sometimes facebook does the magic...Will you fly return as well with VISTARA or Air India?