Well, long story short, I bought an Economy Fare ticket (Refundable, no change fee) and they issued a NON-REFUNDABLE TICKET! Unfortunately I didnt realized about the error until the day I was calling to cancel the ticket! I contacted the customer service department and they sent me this automated answer:
"I am sorry you are disappointed with having to pay a fee for changing your ticket. At the same time, we are glad you've given us this opportunity to explain why the payment of this change fee was necessary.
We sell two basic types of tickets -- fully refundable and nonrefundable. A fully refundable ticket gives the customer complete flexibility to change their itinerary for no additional charge, or even cancel the trip altogether and receive a full refund. Customers who need this flexibility, or cannot make their travel arrangements in advance, generally pay a considerably higher fare.
However, many of our customers appreciate the opportunity to buy a lower fare ticket in exchange for giving up some of the flexibility of the fully refundable fares. One condition of the nonrefundable ticket is the change fee we collect when a customer needs to change their itinerary for whatever reason, including illness. While making a change to your nonrefundable ticket may seem like a simple transaction, it is actually costly for us to "return" a seat. Many changes to nonrefundable tickets are made relatively close to departure and many times, it's too late for us to resell the seat. As a result, our inventory can "spoil."
The change fee is not meant to deter you from changing your plans. The fee is collected in association with the customer benefit of changing nonrefundable tickets and is periodically adjusted to reflect airline operating costs.
Mr. X, although I am sorry to disappoint you by declining your request for the waiver or reimbursement of the change fee, I hope you will understand our reasons for doing so. We value you as our customer and look forward to welcoming you aboard."
Well, I got pissed with the answer because I fully understand non-refundable fares, change fees, fare diferences, etc, and that was not what I was complaining about! So I went ahead and sent another email explaining that it had been a error on their side, etc and they sent me this:
I am sorry that an error was made when booking your reservation online. I can understand your disappointment at having to pay a change fee for correcting the error. At the same time, we realize that mistakes can happen and in an effort to avoid booking errors, AA.com offers several opportunities for our customers to review and confirm their selected itinerary prior to on-line ticket purchase. When errors do occur and if the customer calls within 24 hours of the initial ticketing or by 11:59 p.m. the following day, our reservation representatives can waive the change fee for any change to the itinerary such as: origin/destination/stopover/date/time (add collects and fare rules apply).
Mr. X, while we are sympathetic to your situation, I'm afraid we cannot make an exception. We appreciate your business and look forward to serving your future travel needs.
Basically they keep saying that I MADE an error, which is not true and that theres no way to fix it!!
What do you all think?