User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 6:57 pm

I feel the need to vent a little on United Airlines after a trip my wife and I just took to Cancun (Vancouver- San Francisco - Cancun and back the same way).

First of all I used to fly exclusively with UA, but living in the Pacific Northwest and flying primarily through Seattle (I also live in Vancouver, BC, hence why started the trip from there) I have switched to Alaska Airlines. I was a very loyal UA flier for years (I'm 47 and I've flown probably 500-700 roundtrips).

Anyway, flying first class from Vancouver to SFO (2 hours and 10 minutes) didn't net us anything but drinks. The FA's stayed up front and chatted almost the entire flight (I could hear them easily from seat 1A). I have never seen so little care given to the passengers. Yet in the main cabin they were busy pushing boxed meals. We go nothing!

From SFO to Cancun on a new 739 there were no PTV's not any to hand out, even though UA's own in-flight magazine indicated there would one or the other. The meal you ask? It was a dried-out burrito with nothing else. I asked the nice FA about the PTV's and her comment was (to paraphrase) - you can thank Continental for that.

The flight back was a little better, but from SFO t0 YVR we didn't get first class seats for some reason and UA refused to fix it. They wouldn't even let us get Economy Plus. Their explanation was that our reservation showed economy on the last leg. WTF! How can you book three flights in first class but the 4th leg in economy?

I used to be a huge fan of UA, but this experience has left me very dry and I will not book any further flights based on this extremely poor showing of what first class service is supposed to be.

I really hope this is not a trend with UA, but I asked a couple of other passengers afterwards and they were amazed at how crappy the service was.

What happened UA? You lost a fan last week.
Heia Norge!
 
Birdwatching
Posts: 3709
Joined: Sat Sep 06, 2003 10:48 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 7:02 pm

I'm a very frequent Delta flyer (mostly first class domestic and economy transatlantic, sometimes business). Recently I was forced to fly United first domestic and business transpacific. Every single aspect was worse than Delta: planes and interior, seating, staff, entertainment, heck even the web site and airline app. I have no clue why people fly on an airline like United when they can fly Delta on most routes for the same price?

Soren   
All the things you probably hate about travelling are warm reminders that I'm home
 
jetblue1965
Posts: 5050
Joined: Wed Mar 19, 2014 1:28 pm

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 7:06 pm

should this belong to the "Trip Reports" forum ?
 
phillyramp270
Posts: 312
Joined: Fri Sep 19, 2014 4:06 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 7:15 pm

Fly American... We will take good care of you!
Barack Obama is not a foreign born, brown skinned, anti-war socialist who gives away healthcare. You're thinking of Jesu
 
User avatar
DocLightning
Posts: 21656
Joined: Wed Nov 16, 2005 8:51 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 7:18 pm

So you bought F-class tickets and they didn't honor the booking? That's really horrid. Unfortunately, if you get anything back from them it will be a pittance. But I would definitely complain.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
LHUSA
Posts: 815
Joined: Wed Aug 24, 2005 10:15 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 7:19 pm

I fly United nearly every week and I'm always looking for these things that people are complaining about.

Having a brand new 739 without a lick of IFE is frustrating, however it is not the norm and simply a plane that has not be installed with the new streaming entertainment and wifi yet. By contrast, I have flown recently on several 737s with DirectTV and Wifi, Boeing Sky Interior and very warm and capable flight attendants. Unless there is a very close-in aircraft swamp the app and website will always show exactly what entertainment options will be available for your flight. A few real issues I see with UA is installing the streaming entertainment in aircraft without in-seat power and perhaps the catering like you mentioned. However, I've found the catering on my recent domestic F flights to be inline with other legacy carries.

As for the app, I find it to be absolutely amazing, my favorite app of all airlines by far.
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 8:25 pm

Quoting LHUSA (Reply 5):
fly United nearly every week and I'm always looking for these things that people are complaining about.

Having a brand new 739 without a lick of IFE is frustrating, however it is not the norm and simply a plane that has not be installed with the new streaming entertainment and wifi yet. By contrast, I have flown recently on several 737s with DirectTV and Wifi, Boeing Sky Interior and very warm and capable flight attendants. Unless there is a very close-in aircraft swamp the app and website will always show exactly what entertainment options will be available for your flight. A few real issues I see with UA is installing the streaming entertainment in aircraft without in-seat power and perhaps the catering like you mentioned. However, I've found the catering on my recent domestic F flights to be inline with other legacy carries.

As for the app, I find it to be absolutely amazing, my favorite app of all airlines by far.

I used to think UA was the premier US-based airline, so I was always a fan.
We flew on 4 planes:
1 - YVR - SFO - 738 (poor service, nothing to eat, one drink and one refill) - it did have PTV's however
2 - SFO - Cancun - 739 (OK service, worst food I have ever had on a 5 hr flight, no entertainment)
3 - Cancun - SFO - 739 (OK meal at best, one refill on drinks offered, no PTV's....and yes it was a different 739)
4 - SFO - YVR - A319 (sat in row 27...very cramped, but brand new slim seats...typical service)

What I miss about the old UA - channel 9, better than average service and accommodations. Domestic First class was blown-away by AS similar service.

UA has changed and not for the better  

I am not going to waste my time more than what I did at the Customer Service desk at SFO about the coach seat from SFO - YVR. I simply will not fly UA and I will never recommend them again.
Heia Norge!
 
whiskeyhotel
Posts: 313
Joined: Sun Aug 15, 2004 5:46 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 8:56 pm

UA is not installing DirecTV or seatback screens on its newest narrowbody aircraft. They are instead being equipped with a streaming media service for use on iPads or laptops. A server onboard the aircraft contains a library of movie and TV shows that can be streamed directly to devices:

http://www.united.com/web/en-US/cont...personal-device-entertainment.aspx

Most of the so-called "dark" 737s that I've been on in the past month have had this service operational. It is currently free, but will likely be a paid service once it is consistently available on more aircraft (likely Summer of '15).

Agree with the OP that the food in domestic F/shorthaul biz on UA is pretty pitiful these days. Supposedly substantial improvements are in the works, but I don't believe the new/expanded menu options will be available until Spring of '15. As a stopgap, I believe UA has slightly tweaked the Domestic F/Shorthaul Biz selections to incorporate some of the more popular elements of the BOB menu from economy, but the food is currently noticeably inferior to what Delta serves up front.

Had a LAX-IAD-LAX with AA at the end of September, just after cuts were implemented to the AA catering, and was seriously underwhelmed by the beef mystery meat that was catered in F. It was completely inedible. I understand that the feedback from customers was so negative that AA has rolled back some of the domestic catering cuts. Sadly, I got to experience theirs at its worst.
 
TheCommodore
Posts: 3458
Joined: Tue Dec 25, 2007 2:14 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 9:16 pm

Quoting DocLightning (Reply 4):
Unfortunately, if you get anything back from them it will be a pittance. But I would definitely complain.

But why will he only get a "pittance" back from them ?

Surly, if you booked and paid for a first class ticket(s) and you didn't receive the service paid for, aren't you protected by consumer laws requiring a full refund ?
“At first, they'll only dislike what you say, but the more correct you start sounding the more they'll dislike you.”
 
User avatar
DocLightning
Posts: 21656
Joined: Wed Nov 16, 2005 8:51 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 9:25 pm

Quoting TheCommodore (Reply 8):
Surly, if you booked and paid for a first class ticket(s) and you didn't receive the service paid for, aren't you protected by consumer laws requiring a full refund ?

Not in the US. You are entitled to the fare difference. But they might calculate a discount F fare against a full Y fare, so the difference might be only a few dollars.

There is very little protection in the US against involuntary downgrade.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
lpdal
Posts: 1965
Joined: Sat Mar 24, 2012 9:49 pm

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 9:37 pm

Quoting flybynight (Thread starter):
WTF! How can you book three flights in first class but the 4th leg in economy?

If you try to book a first class itinerary in which one segment's first class is 100% full already, they'll tack on that segment with a message saying, for example, "There are no First Class / GlobalFirst / Business / BusinessFirst seats available in the SFO to EWR Market" in large red bold print under the flight details. This happens most frequently with the A319 flights, which only have eight seats in first class.

-LPDAL
All of my views and posted content are mine alone, and should not be viewed as official communication from my employer, its subsidiaries thereof, or any other entities or airlines.
 
29erUSA187
Posts: 1277
Joined: Mon Apr 14, 2014 11:34 pm

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 10:29 pm

Quoting phillyramp270 (Reply 3):
Fly American... We will take good care of you!

As a pax, I fly AA as much as possible. Definilty the best major in the US
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Mon Nov 17, 2014 10:37 pm

Quoting LPDAL (Reply 10):

If you try to book a first class itinerary in which one segment's first class is 100% full already, they'll tack on that segment with a message saying, for example, "There are no First Class / GlobalFirst / Business / BusinessFirst seats available in the SFO to EWR Market" in large red bold print under the flight details. This happens most frequently with the A319 flights, which only have eight seats in first class.

Good to know. I don't recall seeing that. However, UA wanted to charge me for Economy Plus and refused to let my wife and I sit there. This is what I found to be the most unacceptable and where I actually got a little upset. But it is not worth trying to fight UA on it. I simply will stay far away from UA moving forward. I think UA has slipped substantially and unless Delta and AS "divorce", I will make sure to fly DL when I can't fly AS...or AA.


Just to get a little satisfaction I will make sure to make my point on United on Facebook  
Heia Norge!
 
lpdal
Posts: 1965
Joined: Sat Mar 24, 2012 9:49 pm

RE: UA Travel Experience Less Than Stellar

Tue Nov 18, 2014 12:20 am

Flybynight,

I didn't want to leave you in the dark, so here's an example of what I'm talking about. Ever since UA slashed IAD-FLL-IAD, I always search FLL-IAD for interesting itineraries as it always gives me off-the-wall connection results like PIT, ROC, RIC, PVD, PWM, ORF, PHF, etc. Here you can see FLL-EWR-RDU-IAD-PVD-EWR-FLL, all in First Class except for the "E Fare Class" RDU-IAD segment, note the bold red alert message:

https://farm6.staticflickr.com/5614/15817145032_ec093885b7_c.jpg
E nor Y Class gets you complimentary EconomyPlus seating;

https://farm8.staticflickr.com/7511/15813693581_3301e3f5bc_c.jpg
"Economy Plus" Seating on IAD-PVD, even for me as a Premier Silver, will set me back $50.

I'm sorry you had a negative experience on UA, I've found most of their crew to be professional and courteous most of the time.  

-LPDAL

[Edited 2014-11-17 16:22:59]
All of my views and posted content are mine alone, and should not be viewed as official communication from my employer, its subsidiaries thereof, or any other entities or airlines.
 
Cubsrule
Posts: 14216
Joined: Sat May 15, 2004 12:13 pm

RE: UA Travel Experience Less Than Stellar

Tue Nov 18, 2014 1:15 pm

Quoting flybynight (Reply 12):
However, UA wanted to charge me for Economy Plus and refused to let my wife and I sit there. This is what I found to be the most unacceptable and where I actually got a little upset.

Unless you have high status, the only way into E+ is to pay. US was like that, IIRC, but DL and AA are not.
I can't decide whether I miss the tulip or the bowling shoe more
 
User avatar
DocLightning
Posts: 21656
Joined: Wed Nov 16, 2005 8:51 am

RE: UA Travel Experience Less Than Stellar

Tue Nov 18, 2014 7:50 pm

Quoting Cubsrule (Reply 14):
Unless you have high status, the only way into E+ is to pay. US was like that, IIRC, but DL and AA are not.

He paid for an F-class ticket.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
Cubsrule
Posts: 14216
Joined: Sat May 15, 2004 12:13 pm

RE: UA Travel Experience Less Than Stellar

Tue Nov 18, 2014 8:28 pm

Quoting DocLightning (Reply 15):
He paid for an F-class ticket.

Doesn't matter on UA. You pay the upcharge a la carte regardless of the fare basis. It's a silly way to do business, IMO, but I'm not the decider.
I can't decide whether I miss the tulip or the bowling shoe more
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Tue Nov 18, 2014 10:53 pm

Quoting LPDAL (Reply 13):
Economy Plus" Seating on IAD-PVD, even for me as a Premier Silver, will set me back $50.

I'm sorry you had a negative experience on UA, I've found most of their crew to be professional and courteous most of the time.

Good information in your post...thanks.

Now if UA's policy is to charge for E+ when you've paid for First Class when a seat isn't available in first class, I find that mind-blowing poor service.

It gives me no pleasure to piss all over UA, but I feel they treated me poorly and tried so little to be accommodating. Combine that with a subpar product and you end up with an unhappy customer.

I really think UA will suffer in the long run if their policy is to put so little effort into customer service and their product.

We paid for first...a step above E+...at the V E R Y least they should have offered me E+ seats at no charge (and yes they were available). In my opinion this is poor treatment of customers.

It felt more like something Ryan Air would do, and not a legacy airline like UA.
Heia Norge!
 
User avatar
DocLightning
Posts: 21656
Joined: Wed Nov 16, 2005 8:51 am

RE: UA Travel Experience Less Than Stellar

Tue Nov 18, 2014 11:58 pm

Quoting flybynight (Reply 17):
I really think UA will suffer in the long run if their policy is to put so little effort into customer service and their product.

UA will never suffer. They are too big and have too much of an oligopaly to fail now.

After some less-than-stellar experiences with them and with continued reports such as yours of poor customer treatment, I simply choose to pretend they don't exist and I refuse to fly with them unless I have no other option.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Wed Nov 19, 2014 5:11 pm

Quoting DocLightning (Reply 18):
UA will never suffer. They are too big and have too much of an oligopaly to fail now.

After some less-than-stellar experiences with them and with continued reports such as yours of poor customer treatment, I simply choose to pretend they don't exist and I refuse to fly with them unless I have no other option

I agree with you 100%. My option is to stay away. But like I said earlier, it is really too bad. As aviation buffs (as we all are here) I would prefer to point out good experiences with United. But in fairness, I think UA needs to hear this type of feedback. I did get a response back from their Facebook page, but it was pretty canned and tepid in my opinion.

I will say that ignoring your customers, or putting out an inferior product, will have consequences in the long run. Sure UA is big, but so is DL and AA. Even AS has a decent network domestically (especially living here in the Seattle/Vancouver, BC area). I don't need UA, but I was hoping it would be a good airline to work with again (like I did a lot in the past) since I travel to Europe, especially Oslo. But no thanks UA. Go figure out how to handle customers.
Heia Norge!
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: UA Travel Experience Less Than Stellar

Thu Nov 20, 2014 7:32 pm

Quoting whiskeyhotel (Reply 7):
Most of the so-called "dark" 737s that I've been on in the past month have had this service operational. It is currently free, but will likely be a paid service once it is consistently available on more aircraft (likely Summer of '15).

If that's the case, they are going to have a lot of ticked of passengers because the system is a combination right of a.) bandwidth issues b.) availability -- either advertised and not installed or can't use on android products or c.) not properly informing the flying public of how to download and use the materials to properly operate the system. Clearly it's not ready for supreme reliability yet.

I would imagine they'd keep it for free since Delta Studio was just made free to everyone.

Quoting DocLightning (Reply 18):
They are too big and have too much of an oligopaly to fail now.

Like Pan Am 
Quoting flybynight (Thread starter):
The meal you ask? It was a dried-out burrito with nothing else. I asked the nice FA about the PTV's and her comment was (to paraphrase) - you can thank Continental for that.

I think this might be the worst part of your whole experience -- the catering. As you say, a burrito on a 5 hour flight is just an embarrassment. Hopefully UA will eventually get the message and change it up.
"KEEP CLIMBING" -- DELTA
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Mon Nov 24, 2014 6:23 pm

Quoting tommy767 (Reply 20):
I think this might be the worst part of your whole experience -- the catering. As you say, a burrito on a 5 hour flight is just an embarrassment. Hopefully UA will eventually get the message and change it up.

Especially in first class!!

Sad to see and worse to experience.
Heia Norge!
 
User avatar
DocLightning
Posts: 21656
Joined: Wed Nov 16, 2005 8:51 am

RE: UA Travel Experience Less Than Stellar

Mon Nov 24, 2014 9:24 pm

Quoting tommy767 (Reply 20):
Like Pan Am

PA was never as big or all-pervasive as UA is now. In fact, UA ate PA.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
AAIL86
Posts: 454
Joined: Wed Feb 09, 2011 6:00 am

RE: UA Travel Experience Less Than Stellar

Sun Nov 30, 2014 9:46 pm

I live in Houston and fly about 60-70k miles per year, mix of business and personal. You'd think it would be in my interest to consolidate that all on UA, but in the last two years I've decided to only fly them when absolutely unavoidable. My biggest issue? UA's F class catering is absolutely an abomination on domestic flights. For example, I flew IAH-SFO last Wednesday; paid F; the hot beef sandwich / mushroom soup lunch entree offered was hideous. I'd like to think I'm not terribly picky, for me if you purchase a ticket in first class a decent meal isn't too much to ask.

[Edited 2014-11-30 13:48:10]
The way to see by faith is to shut the eye of reason - Benjamim Franklin
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Mon Dec 01, 2014 8:50 pm

Quoting AAIL86 (Reply 23):
I live in Houston and fly about 60-70k miles per year, mix of business and personal. You'd think it would be in my interest to consolidate that all on UA, but in the last two years I've decided to only fly them when absolutely unavoidable. My biggest issue? UA's F class catering is absolutely an abomination on domestic flights. For example, I flew IAH-SFO last Wednesday; paid F; the hot beef sandwich / mushroom soup lunch entree offered was hideous. I'd like to think I'm not terribly picky, for me if you purchase a ticket in first class a decent meal isn't too much to ask.

Not at all. That's why one pays (or uses miles) to fly first class. My wife said it was the worst first class experience ever. I know that domestic F-class is not the same as international, but what UA served up and how we were treated was far below what I used to experience with UA when I was a regular flyer with them. In the last 5 years a lot has changed. Is this tied into the merger with CO? I am not trying to blame one side, but I am curious.
Heia Norge!
 
aklrno
Posts: 1540
Joined: Sat Dec 04, 2010 11:18 pm

RE: UA Travel Experience Less Than Stellar

Mon Dec 01, 2014 11:58 pm

Quoting flybynight (Reply 24):
Not at all. That's why one pays (or uses miles) to fly first class. My wife said it was the worst first class experience ever. I know that domestic F-class is not the same as international, but what UA served up and how we were treated was far below what I used to experience with UA when I was a regular flyer with them. In the last 5 years a lot has changed. Is this tied into the merger with CO? I am not trying to blame one side, but I am curious.

The one thing I always like is the fresh baked cookie. Last week I fell asleep after dinner (not too great) and missed the cookie service. When I woke up and walked to the galley to get one they were all out. The FA was stuffing the final crumbs into his mouth. Maybe he was helping me out by saving me from all that sugar.
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Thu Dec 04, 2014 8:20 pm

Quoting aklrno (Reply 25):

The one thing I always like is the fresh baked cookie. Last week I fell asleep after dinner (not too great) and missed the cookie service. When I woke up and walked to the galley to get one they were all out. The FA was stuffing the final crumbs into his mouth. Maybe he was helping me out by saving me from all that sugar.

Really? I didn't receive a fresh cookie. None of the four flights.

It seems to me that there is an incredible amount of inconsistent service on the part of UA flights. You would think there would be a benchmark on how to treat passengers. This is one of the very basic things that UA needs to enforce with their FA's.
Heia Norge!
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: UA Travel Experience Less Than Stellar

Fri Dec 05, 2014 6:55 pm

Quoting AAIL86 (Reply 23):

I live in Houston and fly about 60-70k miles per year, mix of business and personal. You'd think it would be in my interest to consolidate that all on UA, but in the last two years I've decided to only fly them when absolutely unavoidable.

My sister lives in IAH and now strictly flies WN out of Hobby. She will only fly UA if it's absolutely necessary.
"KEEP CLIMBING" -- DELTA
 
CdnCactus
Posts: 235
Joined: Thu Mar 28, 2013 11:50 pm

RE: UA Travel Experience Less Than Stellar

Fri Dec 05, 2014 9:40 pm

Sorry to hear about your experiences...I've flown UA up and down the west coast several times recently and they've been fine service-wise. Then again I was paying cheap economy fare so things like being handed a whole can of pop (with a smile) would make me think they're the best in North America. Oh, and the surprise upgrade to E+ was great too, except I was too stupid to realize I got upgraded until I sat down in the seat and read the sign in front of my face (no one told me anything at the counter.)

Nevertheless, if you pay for First, it's not acceptable what you had to put up with. Vote with your wallet.
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Mon Dec 08, 2014 8:31 pm

Quoting CdnCactus (Reply 28):
Vote with your wallet.

Exactly!! I can say that Star Alliance partner Air Canada (since you seem to be Canadian....I live there part of the time) is substantially better.
Heia Norge!
 
User avatar
einsteinboricua
Posts: 7841
Joined: Thu Apr 15, 2010 4:11 pm

RE: UA Travel Experience Less Than Stellar

Mon Dec 08, 2014 10:08 pm

Quoting DocLightning (Reply 18):
After some less-than-stellar experiences with them and with continued reports such as yours of poor customer treatment, I simply choose to pretend they don't exist and I refuse to fly with them unless I have no other option.

My flights this month should be interesting. First time flying United and gonna be cramped in an A319.
"You haven't seen a tree until you've seen its shadow from the sky."
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Thu Dec 11, 2014 6:49 pm

Quoting einsteinboricua (Reply 30):
My flights this month should be interesting. First time flying United and gonna be cramped in an A319.

I don't think UA is much different than other airlines, but standard domestic is tight on legroom if you are tall (like I am).
Heia Norge!
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: UA Travel Experience Less Than Stellar

Fri Dec 12, 2014 7:09 pm

Quoting flybynight (Reply 31):

Not anymore. The old seats in Y were quite comfortable. They got replaced by those terribly uncomfortable slimline seats.
"KEEP CLIMBING" -- DELTA
 
YVRLTN
Posts: 2339
Joined: Wed Oct 04, 2006 1:49 pm

RE: UA Travel Experience Less Than Stellar

Sun Dec 14, 2014 12:50 am

Have flown UA a bit, kinda convenient for nonstops to IAH plus they are Star and I can get AC Aeroplan miles. All flights have been on time etc, but in the 737's in Y, I always get a bad back. Not sure who manufactures their seats, but I sure notice it. Ive had no issues in any other aircraft, even FR.

Quoting CdnCactus (Reply 28):
Oh, and the surprise upgrade to E+ was great too, except I was too stupid to realize I got upgraded until I sat down in the seat and read the sign in front of my face (no one told me anything at the counter.)

No stupidity, its hard to notice the difference... waste of money.

Quoting LHUSA (Reply 5):
Having a brand new 739 without a lick of IFE is frustrating, however it is not the norm and simply a plane that has not be installed with the new streaming entertainment and wifi yet.

On my last trip, both of my aircraft (738) were supposedly wifi equipped. Could not connect the whole flight, just an error message saying out of receeption area. The 10 minutes in Canadian airspace I could possibly understand, but for 5 hours across the US???

Quoting flybynight (Reply 24):
Is this tied into the merger with CO?

Who knows. I do remember the first time I flew IAH-YVR it was CO and was a nicer experience, on the same 824 - and no bad back!
Follow me on twitter for YVR movements @vernonYVR
 
User avatar
flybynight
Topic Author
Posts: 1518
Joined: Wed Jul 30, 2003 1:58 pm

RE: UA Travel Experience Less Than Stellar

Tue Dec 16, 2014 6:13 am

Quoting tommy767 (Reply 32):
Not anymore. The old seats in Y were quite comfortable. They got replaced by those terribly uncomfortable slimline seats.

I am kind of torn on those new slim seats. I didn't find them bad. But are airlines doing it to cram in one more aisle or doing it give us more legroom?

It seems that airlines - especially US domestic - are going away from superior service and comfort.
It reminds a little of the auto industry for the last 10 years or so. Interiors in cars were getting cheaper, until finally enough protests and the industry started putting back in soft-touch plastics, etc. I feel the airline industry is going through similar cost measuring changes and I can only hope it turns around soon.
Heia Norge!

Who is online

Users browsing this forum: No registered users and 43 guests

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos