|Quoting pcash (Thread starter):|
Don't know if anyone else is affected, but I am struggling to get reservation support from TAM.
A week ago it became clear via my hotel in the Amazon basin that TAM had done some fairly major schedule changes -- including taking me off a still existing flight and putting me on another which no longer connects with my BA flight GRU/LHR. No email alerts and the TAM iPhone App didn't update either.
I rang TAM [UK number as I am UK -based, also US number and Spain number -- all end up in the same purgatory] but that only connects you to LAN who have no access to TAM system. Ultra-low quality phone lines btw with lots of confusion over PNR details. LAN advised that they no longer have the ability to put passengers through to an English speaking TAM reservations service --change happened 2 to 3 weeks ago apparently -- but they do have a Portuguese one. The alternative for anglophones is to create a case and they give you a number and "someone" will call within 24 hours. No one does, so I have chased and only got an initial response after tweeting TAM about the problem and quoting OneWorld Emerald details.
It's been over a week now and all I have is a single email on the subject to which I have replied stating the changes that I need -- reservations still unchanged, and I am travelling later this month.
|Quoting planeguy (Reply 3):|
The only thing that I can think of is having a Portuguese speaking friend or acquaintance call TAM on your behalf.
|Quoting RWA380 (Reply 5):|
If I were you, I'd have bought my tickets via a travel agency (a competent travel professional is far better suited to handle these levels of issues on behalf of their clients) thus leaving the situation with someone you can communicate with.
|Quoting LTU932 (Reply 6):|
Even so, if the Portuguese speaking friend speaks Portuguese from Portugal, language issues can still arise because of the differences in Brazilian and Portuguese way of speaking Portuguese. I know this from a former colleague, who spoke Brazilian Portuguese, he had a hard time talking with people from Portugal.
|Quoting tff (Reply 13):|
This isn't really an issue. The Portuguese can easily understand Brazilians because Portugal is flooded with Brazilian culture. Even if some Brazilians might not grasp the Portuguese immediately (precisely because they aren't as much in touch with the Portuguese culture as the Portuguese are with the Brazilian's), they very quickly manage to do so.
|Quoting pcash (Thread starter):|
|Quoting oksman (Reply 21):|
JJ is such a crap of an airline...I had the opportunity to fly QF last month and it made me realize how terrible TAM is nowadays. It was wonderfull 20 years ago, but now, is better to avoid them.
|Quoting steve6666 (Reply 15):|
I think LTU932 was referring to someone talking Portuguese as a second language. I agree, between Portuguese and Brazilians it's really not an issue, but I learned Portuguese in Lisbon 30 years ago, and certainly found it tough the first time I went to Brazil. Both accent and vocabulary were different enough to cause the cab drivers problems when I asked for "Rua Prestes Maia" and the "centro comercial", but after 15 years dealing with Brazilians, I find it hard talking proper Portuguese - you speak too quickly! So for someone who learned Brazilian Portuguese, I can understand how it's very hard to converse in proper Portuguese.
|Quoting andrefranca (Reply 22):|
First of all, I apologize for how my country really sucks on how to deal with foreigners! Brazil is sort of living on a childish mood "if foreigners can't speak my language why should I care?" seriously this feeling is big down here,
|Quoting VC10er (Reply 24):|
However, I firmly believe that Azul has the opportunity to rise and replace VARIG as Brasil's flag carrier. When they finally get their wide bodies and the right hard product, if they can maintain their current brand essence and service they can be the best choice in South America and from the USA.
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