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UnitedFlyer
Topic Author
Posts: 271
Joined: Wed Mar 03, 2004 2:43 pm

United Website Booking

Mon Jan 25, 2016 2:42 am

Is it just me or is the UA website horrible? I have been shopping fares for a few days and every time I finish a search, I am brought to the same error page saying united.com is unable to complete my request. Anybody else having this problem?
 
zrs70
Posts: 3775
Joined: Sun Dec 10, 2000 4:08 am

RE: United Website Booking

Mon Jan 25, 2016 3:46 pm

A little more info would help:

1) are you shopping for a simple Ua flight, or are other airlines involved?

2) revenue or award?

3) what operating system are you using?

4) Ua made schedule changes over the weekend. This can often cause issues when making new reservations. When were you trying to book this?

In general, I think ual.com is better than most other airline websites. Could it be better? Yes. Is it horrible? No.
21 year airliners.net vet! 2000-2021
 
UnitedFlyer
Topic Author
Posts: 271
Joined: Wed Mar 03, 2004 2:43 pm

RE: United Website Booking

Tue Jan 26, 2016 2:51 am

Quoting zrs70 (Reply 1):
1) are you shopping for a simple Ua flight, or are other airlines involved?

Simple UA flight

Quoting zrs70 (Reply 1):
2) revenue or award?

Revenue

Quoting zrs70 (Reply 1):
3) what operating system are you using?

Windows 7

Quoting zrs70 (Reply 1):
4) Ua made schedule changes over the weekend. This can often cause issues when making new reservations. When were you trying to book this?

I tried a few times throughout the week and over the weekend. I did get it to work later last night.....

Perhaps I just logged in during unlucky times? Nevertheless, I have found success  

Yeah, it's not horrible, I was just frustrated...thanks for responding  
 
TonyBurr
Posts: 1107
Joined: Tue Mar 27, 2001 1:00 pm

RE: United Website Booking

Thu Jan 28, 2016 12:29 pm

Since the merger one of the worst results has been the horrible IT on the website. Any problem is expected, not a surprise. On Flyertalk a lot of discussion on the extremely poor quality of the website. If you are having problems, that is now the new norm.
 
mcg
Posts: 1139
Joined: Tue Sep 16, 2003 11:49 am

RE: United Website Booking

Mon Feb 01, 2016 1:02 am

I get the same error when using Chrome to view the UA web site. When using Safarie I never get this error. I don't know why or how, but Safarie seems to be the answer to this problem.

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