While average flight delay in 2007 was 15.3 mins, average pax delay was 30.2 min. Once disrupted by a cancellation or misconnect, the average affected passenger experiences 449 min (7.5 hrs) of delay.
The ratio of average passenger delay to average flight delay is maximum for regional carriers and minimum for low-cost carriers, owing primarily to the cancellation rates and the connecting passenger percentages.
Passengers scheduled to transfer in one of 6 airports: Newark (EWR), Chicago O’Hare (ORD), New York La Guardia (LGA), Washington Dulles (IAD), New York Kennedy (JFK) or Philadelphia (PHL), were exposed to the longest average connecting passenger delays. For each of these airports, over 10% of scheduled connecting passengers had their itineraries disrupted. These 6 airports were also among the worst airports with respect to both average delays for departing flights and departure cancellations.
Domestic passenger connections are highly concentrated at the top three transfer airports: Atlanta (ATL), Chicago O’Hare (ORD), and Dallas / Fort Worth (DFW), representing approximately 43.2% of planned passenger connections. As such, ATL, ORD, and DFW are responsible for more than 40% of domestic missed connections, and contribute to more than 43% of all delays to connecting passengers.
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