OKCDCA wrote:Yesterday I flew AA DCA-DFW-OKC for the third time in the last 2 months. Each time the in-flight services from the FA's has been mixed and so I was curious if someone could explain to me the service expectations/standards not just on AA but some of the other carriers as well? The first time, we received two full services on the DCA-DFW leg (approx 3 hour flight) and nothing on DFW-OKC (30 min flight). Second time, on DCA-DFW, one full service then a coffee and water service and attempt at full service on DFW-OKC because the load was light.
I've been on full WN OKC-DAL flights before and received a full beverage service with the FA's taking orders before we pushed and during taxi. I know there model is different from AA but I'm curious why wouldn't AA implement something similar? Also do labor agreements have any stipulations regarding in-flight service or does the carrier set all the standards?
Appreciate the responses!
BravoOne wrote:I ride both WN and DL between SEA and LAS, The difference in level of service can be night and day, usually if DL favor. I guess WN treid service carts but decided they did not work for their service model.It can take 20 to 30 minutes to get a beverage on WB if your anywhere out of the 1st five rows where in the same amount time DL has provided drinks and snacks. Simply no comparison in the time it takes.
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