Sun Jan 13, 2002 6:15 am
It's true that there are some crews out there who consider SELCAL and other similar devices as a nuisance or otherwise an electronic "leash" , but there's another perspective to consider....
Flightcrew members can initiate contact with their dispatch center just about anytime they want, and the dispatch office never moves or changes its phone number. Conversely, if a dispatcher wants (or more importantly, *needs*) to contact his/her flight(s), the dispatcher has to have a predictable uplink path in order to do so. That means the crews need to have their SELCAL units "on" (a few don't), and the associated radio tuned to the proper frequency. This way, if the dispatcher needs to be the one initiating the contact, they'll get through.
Some crews don't fully consider this need, thinking that once they're airborne, they're completely on their own, and don't have any use for anyone on the ground. In some contexts, they're absolutely correct, but in others, they forget that the airline (as an entity) must maintain positive operational control of the airline, including during flight time.
I can't count the times I've initiated contact to pass along updated weather conditions, changes in planned operation(s), and making contact on behalf of ATC (with a missed frequency change), and if that uplink path wasn't there, flight safety might have been compromised. In these post-9/11 times, we also have more potential security issues to deal with. If I can't contact one of our flights that's temporarily not talking with ATC (missed freq change above), they nowdays get scrambled upon. Not exactly great customer relations when passengers see a couple of F15s or F16s forming up with you at FL330...
To sum it up, sorry if our calls are deemed nuisances, but we have our jobs to do as well.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.