The situation although common is not normal.
The pressure fueling system on an large jet
AC incorporates an auto shutoff feature that closes the fueling valves when the tanks are full. This can be overridden to accommodate a bad sensor(falsely seeing fuel therefore closing the fueling valve when the tanks aren't full) but then the fueler must be careful to not overfill. You can also override the auto shutoff to pack a few more gallons in the tank. This is not legal but does happen.
If the pilot knew he had fuel leaking he should have written it up in the log book and let
MX check it out, unless he knew they had packed the tanks and then there would be no point in contacting
MX as there is nothing wrong with the plane.