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klm672
Topic Author
Posts: 2563
Joined: Mon Oct 04, 1999 6:09 am

Who Decides What Restaurants Go In Which Terminal?

Sun Mar 13, 2016 2:11 am

I was passing through ORD the other day, when my friend commented "did you notice that the UA terminal had better restaurants than the AA terminal? I honestly, paid no attention, but it did bring up this question. Who decides what restaurants/shops go in which terminal. Can UA, for example "bid" or "pay more" to get nicer restaurants than, say AA in their terminal, or is it done via the city?

Thanks!

[Edited 2016-03-12 18:24:40]
 
FlyDeltaJets
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Joined: Thu Feb 02, 2006 4:24 pm

RE: Who Decides What Restaurants Go In Which Terminal?

Sun Mar 13, 2016 2:53 am

Generally the airport authority signs a contract with a vendor such as HMS Host an that vendor chooses the restaurants.
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nws2002
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RE: Who Decides What Restaurants Go In Which Terminal?

Sun Mar 13, 2016 3:56 am

Totally depends on the airport in question. Places like JFK the airlines have a lot of say in what goes on in their terminals. Other places with more shared space they have less input.

FlyDeltaJets is right though, in most cases the entire airport, terminal, or concourse is bid to a single company like HMS Host. They operate a variety of different brands under their umbrella.
 
copter808
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RE: Who Decides What Restaurants Go In Which Terminal?

Sun Mar 13, 2016 6:30 am

As someone who is quite familiar with ORD, I think your friend must have been in the wrong terminal! T-1 has no real sit-down restaurants other than the few that have limited seating. T-2 on the other hand has numerous restaurants and many of them have decent eating areas. T-3 I'm less familiar with, but I think they also beat T-1 in food.

One of the big problems with T-1 (United) is that there is very little room for any kind of sit-down food service.

As for renting space? It's Chicago. Ye with the most money and connections gets the location!

T-1 has been removing the moving walkways and using the space for revenue generating purposes.
 
flymia
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RE: Who Decides What Restaurants Go In Which Terminal?

Mon Mar 14, 2016 2:31 pm

It really depends on the airport. Some airports just lease the space out to one provider like Delaware North, and they will have different franchises in the airport. Others will lease individual spots, and some are mixes. In the end, if one airline "runs" the terminal they may have a say, but the authority who runs the airport makes the final call.
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LAXintl
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RE: Who Decides What Restaurants Go In Which Terminal?

Mon Mar 14, 2016 2:52 pm

At LAX all the concessions are managed by either Delaware North, Westfield, or Hudson Group.

These specialist companies then go out and do individual deals with retailers and restaurants. One requirement here is that 30% of stores need to be either locally owned, or locally based chains.

Keep in mind every terminal will likely have its own rental pricing and demand as the passenger volume, and demographics will vary. So it might be hard to attract retailers to some terminals, while demand to be located in other terminals might be much higher.
From the desert to the sea, to all of Southern California
 
aklrno
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RE: Who Decides What Restaurants Go In Which Terminal?

Tue Mar 22, 2016 6:23 am

Quoting LAXintl (Reply 5):
At LAX all the concessions are managed by either Delaware North, Westfield, or Hudson Group.

These specialist companies then go out and do individual deals with retailers and restaurants. One requirement here is that 30% of stores need to be either locally owned, or locally based chains.

Keep in mind every terminal will likely have its own rental pricing and demand as the passenger volume, and demographics will vary. So it might be hard to attract retailers to some terminals, while demand to be located in other terminals might be much higher.

Do you have any influence on this? I'd really like to see Nate 'n Al's deli back, preferably on the south side where I can access it from any south side terminal inside security.
 
alasizon
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RE: Who Decides What Restaurants Go In Which Terminal?

Wed Mar 23, 2016 8:23 am

In PHX, each space is leased out separately through a RFP process. There are currently 10 or so spaces that are opening up or available for rebid.
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