Screening & Queue Status Update

dlowwa · Wed May 30, 2012 7:05 am

There are a couple of threads currently ongoing with discussions about the current technical issues, so will consolidate any questions and updates here.

As has been discussed, there have been some technical issues with the database related to the maintenance done to the site over the weekend. Instances of accepted images disappearing from the database and reappearing in the queue, and images simply disappearing from the queue have been widely reported. As the issues have not yet been fully resolved, screening has been stopped for the past eight hours, and will not likely start again for another eight or ten hours. By that time, we hope all the issues will have been resolved, and images that had been accepted, will again be visible on the db.

There is not much more information to pass along other than that, but if you do have any questions, we will do our best to answer. We will update when screening resumes again. Thanks for your patience everyone.

Dana

whales · Wed May 30, 2012 7:09 am

Thanks for the information Dana, I had 3 photos in the queue for the 23rd, 1 of them has disappeared.

Thanks

William

dlowwa · Wed May 30, 2012 7:17 am

As of this time, we do not need updates as to how many images you are missing, or from what dates. We are expecting everything will be reset to normal and images returned to the queue or the db when the final fix is in place.

Newark727 · Wed May 30, 2012 3:08 pm

If I were to submit an image to the upload queue now, do you know if it would be affected by the current issues? I've been holding off on a couple of images because I'd rather not increase whatever problems are going on right now.

dlowwa · Wed May 30, 2012 3:28 pm

Quoting Newark727 (Reply 3):
If I were to submit an image to the upload queue now, do you know if it would be affected by the current issues?

As far as we know, newly uploaded images should not be affected, but if you wish to be safe, it would be better to hold off until everything is 100% again.

dlowwa · Wed May 30, 2012 4:28 pm

Brief update: you may see a few images being added, as we will attempt to process priority requests, which shouldn't be affected. Screening has not yet resumed on the regular queue.

teopilot · Wed May 30, 2012 4:41 pm

Just a question, since I've noticed that also a picture of mine has been involved in this issue... I mean, a previously added picture that has gone back in the queue and the image could not be retrieved since it displays "default image".

Well, apart from this, may I ask you how will this thing be carried out?
Will the former accepted pictures be restored into the DB automatically or will a new add needed?

thanks in advance

dlowwa · Wed May 30, 2012 4:43 pm

Quoting teopilot (Reply 6):
Well, apart from this, may I ask you how will this thing be carried out?
Will the former accepted pictures be restored into the DB automatically or will a new add needed?

Please see my initial post:

Quoting dlowwa (Thread starter):
we hope all the issues will have been resolved, and images that had been accepted, will again be visible on the db.

If there is any change to this, we will let you know.

teopilot · Wed May 30, 2012 5:09 pm

Yeah, I read about that in your first post... I am sorry but I think I wrote my question in the wrong way, since I have realized that it is quite ambiguous and easy to be misunderstood.

(I am sorry for this...)

So, just to clarify, I meant which would be the "policy" applied in the worst case that some pictures would be lost?
MAybe a re-add with the "evidence" of the confirmation acceptance mail?

PanAm_DC10 · Wed May 30, 2012 7:18 pm

Quoting teopilot (Reply 8):
So, just to clarify, I meant which would be the "policy" applied in the worst case that some pictures would be lost?

Hi teopilot, should any images be lost we'd treat them as priority for reupload and most likely as you note, confirmation email with the request.

Regards

Paul

unattendedbag · Wed May 30, 2012 7:28 pm

Quoting dlowwa (Reply 5):
you may see a few images being added, as we will attempt to process priority requests,

An Air Canada airbus shot from 2009 is considered priority? It's the most recent addition to the database...

alevik · Wed May 30, 2012 7:57 pm

Quoting unattendedbag (Reply 10):
An Air Canada airbus shot from 2009 is considered priority? It's the most recent addition to the database...

Some testing will be done and images will be seen to be added to the database as troubleshooting occurs. These images will likely not be images we have requested re-uploads on but those that are already in the queue. Some will be priority images sent through to the priority team as noted by Dana. Please try to exercise understanding and patience as the team works through this.

cargolex · Wed May 30, 2012 7:58 pm

Quoting unattendedbag (Reply 10):
An Air Canada airbus shot from 2009 is considered priority? It's the most recent addition to the database...

It's likely that the "added today" list may not reflect what's actually going on, since at lest one of the ones in that list is a shot that I remember as previously accepted. I'd say wait until there is an announcement from the crew - I'm sure they'll post about the resolution of the problem when it happens.

EDIT: Alevik beat me to it.

[Edited 2012-05-30 12:58:52]

LHRSIMON · Wed May 30, 2012 8:09 pm

I have 2 photos that were accepted days ago and on the site. They had hits , I even received an email sent to me on one.... They are now back in the queue ????

Can you please re-add if i send the numbers.

Simon

aussie18 · Wed May 30, 2012 8:32 pm

Quoting lhrsimon (Reply 13):
I have 2 photos that were accepted days ago and on the site. They had hits , I even received an email sent to me on one.... They are now back in the queue ????

Can you please re-add if i send the numbers.

Its been mentioned already above about already accepted images appearing in the que again,The developers are working on a fix and everything should be back to normal soon so please be patient.

LHRSIMON · Wed May 30, 2012 9:52 pm

Quoting aussie18 (Reply 14):

No problem

Jalap · Wed May 30, 2012 10:31 pm

Okay, that explains quite a bit, I saw an image in queue of which I was pretty sure it had been accepted a while ago. During the day, I kind of accepted the thought that it was just my mind going numb

Good luck getting stuff in order again, from experience I know that database management is tricky business! Better to take your time and get it right than to rush to a solution and risk making things even worse.

cheers

dlowwa · Thu May 31, 2012 12:25 am

Another short update:

You will soon see new images slowly starting to be added. We will only be screening images submitted after the 20th, as images before then could possible be affected. The situation with images added but then disappearing from the db will hopefully be resolved at the same time as the missing images from the queue, but it looks like it may take a little longer than hoped.

Again, thank you all for your patience with this.

cv880m · Thu May 31, 2012 12:54 am

So if we have photos pending in the upload queue from May 20th, will these be discarded or just screened at a later date? Also, when this is all fixed, will the view counter be re-set to the correct values prior to this issue?
Thanks
HC

dlowwa · Thu May 31, 2012 1:26 am

Quoting cv880m (Reply 18):
So if we have photos pending in the upload queue from May 20th, will these be discarded or just screened at a later date?

They will be screened later. We are starting from the 21st just to be safe. The affected images go up until ones submitted on the 19th, but we didn't want the possibility of affected images getting mixed in. Once things are fixed, images from the 19th/20th will be the first to be screened.

Quoting cv880m (Reply 18):
will the view counter be re-set to the correct values prior to this issue?

Not 100% sure, but I assume this will be the case. To be honest though, view counts are a low priority compared to restoring the lost images.

NPeterman · Thu May 31, 2012 3:31 am

I hate to be a bother, but thought I'd ask this.

My image that was bumped back to the queue has now vanished from the queue, but is not in the DB, or rejected photos list.

Normal?

Chukcha · Thu May 31, 2012 3:38 am

Quoting NPeterman (Reply 20):
Normal?

In my case, they disappeared from the queue, then re-appeared in the queue again, then disappeared again and re-appeared once more, without ever returning into the DB. Probably, normal.

kl692 · Thu May 31, 2012 3:55 am

Quoting Chukcha (Reply 21):
Quoting NPeterman (Reply 20):
Normal?

In my case, they disappeared from the queue, then re-appeared in the queue again, then disappeared again and re-appeared once more, without ever returning into the DB. Probably, normal.

Like Dana said, they are working on having things back to normal so we will be noticing things like this. The best thing is for all of us to wait and let them work on it and also wait until they come back and tell us everything is ok. So let try to be calm cause all of these questions dosen't help.

Just my two cents

KL692

gabik001 · Thu May 31, 2012 4:01 am

Hi all.
I was trying to upload an image but after a second site saying me that I reached maximum upload number and have to wait until some of my pictures will be screened. Everything looks fine to me , but I have no pictures in queue that are waiting for screening... Any comments???

kl692 · Thu May 31, 2012 4:06 am

Quoting gabik001 (Reply 23):
Hi all.
I was trying to upload an image but after a second site saying me that I reached maximum upload number and have to wait until some of my pictures will be screened. Everything looks fine to me , but I have no pictures in queue that are waiting for screening... Any comments???

Please kindly read the first couple post. The site is currently having problem with the database and it is being work on. My advice is wait until everything is back to normal with the database and try to upload again.

Good Day

dlowwa · Thu May 31, 2012 5:26 am

Quoting NPeterman (Reply 20):
My image that was bumped back to the queue has now vanished from the queue, but is not in the DB, or rejected photos list.

Quoting Chukcha (Reply 21):
In my case, they disappeared from the queue, then re-appeared in the queue again, then disappeared again and re-appeared once more, without ever returning into the DB.

For any images uploaded pre-20th, you will have to be patient until things are sorted out.

Quoting gabik001 (Reply 23):
I was trying to upload an image but after a second site saying me that I reached maximum upload number and have to wait until some of my pictures will be screened. Everything looks fine to me , but I have no pictures in queue that are waiting for screening

This can happen from time to time and quick refresh usually fixes it. If you continue to have the same problem over an extended period of time, please let us know.

Quoting kl692 (Reply 24):

I appreciate you are trying to help, but please let the crew respond to any questions, as you may not have all relevant information on hand.

kl692 · Thu May 31, 2012 6:05 am

Quoting dlowwa (Reply 25):
Quoting kl692 (Reply 24):

I appreciate you are trying to help, but please let the crew respond to any questions, as you may not have all relevant information on hand.

Understood and will do

Thu May 31, 2012 8:01 am

Quoting Chukcha (Reply 21):

This is quite normal when synchronising databases, if a write operation fails the system will perform a roll back to it's previous state, so images can seem to pop in and out of the queue.

There is nothing else we can do right now but wait patiently until we get an "All clear" from our team of developers.

Jez · Thu May 31, 2012 8:19 am

Not wishing to add to anyone's burden and this is possibly unrelated, but a couple of weeks ago I did have some trouble getting a particular image to upload. After pressing the 'OK Done' button everything seemed normal. No warning messages, but the image simply did not show up in the queue. I had to try three times to get the image in the queue. I thought nothing of it at the time. A similar thing happened a couple of weeks prior to that incident, but I put it down to user error.

Africaspotter · Thu May 31, 2012 9:34 am

Hi all,

got an image rejected today (uploaded on the 21st). The queue shows 14 (max is 15), but I am unable to upload another image, which is strange, as it should be possible. This happened just few hours ago. If this kind of problem is already known, I apolozige for keeping you guys busy.

Cheers,

Felix

Alibo5NGN · Thu May 31, 2012 10:20 am

I wish the crew and developers all the best in resolving the current crisis. My situation is that images I uploaded on May 23, 24 and 25th have disappeared from the upload queue. About 6 photos are involved. Those I uploaded on the 26th and after are on the upload queue.

It is now 6.15am Eastern time and there is no upload queue for May 31, 2012 (2012-05-31).

Ken.

aussie18 · Thu May 31, 2012 10:50 am

Quoting Alibo5NGN (Reply 30):

Ken,
Some of your images have been screened today,Some have been accepted and couple rejected,Did you receive an email or do they show in your rejection images?
I can see your images from the 26th-Onwards in the que at present.

Regarding uploading it seems its been locked by the developers so no images are being uploaded at present,I just tried and no luck,Issue has been noted and been passed to the developers so please be patient,Hopefully we can start uploading again soon.

Cheers Mark

Alibo5NGN · Thu May 31, 2012 11:20 am

Quoting aussie18 (Reply 31):
Ken,
Some of your images have been screened today,Some have been accepted and couple rejected,Did you receive an email or do they show in your rejection images?

Yes. My uploads for May 21, 2012 were screened today. Thanks for that. I did not upload on May 22, 2012 but I uploaded on May 23, 24, 25, 26, 27, 28 etc. The photos uploaded on May 23, 24 and 25th are missing. I will wait until this whole crisis is resolved before deciding what to do with those missing photos. I appreciate all your efforts. I was only reporting a situation.

Regards

Ken.

cv880m · Thu May 31, 2012 11:21 am

Quoting dlowwa (Reply 19):
They will be screened later. We are starting from the 21st just to be safe. The affected images go up until ones submitted on the 19th, but we didn't want the possibility of affected images getting mixed in. Once things are fixed, images from the 19th/20th will be the first to be screened.

Ok thanks

Quoting dlowwa (Reply 19):
Not 100% sure, but I assume this will be the case. To be honest though, view counts are a low priority compared to restoring the lost images.

Thanks again

gabik001 · Thu May 31, 2012 11:47 am

Quoting dlowwa (Reply 25):
This can happen from time to time and quick refresh usually fixes it. If you continue to have the same problem over an extended period of time, please let us know.

Refreshing site does not work. I was trying to upload some yesterday (in diferrent time period) and the same happend today morning (6.30am CST). I will look later afternoon.
Thanks

Chukcha · Thu May 31, 2012 2:16 pm

All the reports seem to be about accepted pictures, that are back in the queue. Just curious - has anyone got any rejected shots back in the queue?

mlevert · Thu May 31, 2012 2:31 pm

Quoting Chukcha (Reply 35):
All the reports seem to be about accepted pictures, that are back in the queue. Just curious - has anyone got any rejected shots back in the queue?

I had one that I uploaded on the 15th and was rejected on the 24th added back into the queue. I have since deleted it since deleted it since I thought the upload issues were the result of it being added back into the queue giving me 5 instead of the 4 that I currently have. The one I uploaded on the 25th also has the problem that some other people have been having and it disappears and reappears in the queue.

Altaria · Thu May 31, 2012 2:32 pm

I got back an accepted picture and the caracteristics of a rejected picture, but doesn't appear the picture, and that one resized that I sent again in some days with the minimum size. That means that appeared also rejected pics.

Soaring1972 · Thu May 31, 2012 4:51 pm

I lost a picture of an Elster B. It was first rejected. After appealing it was accepted. My picture counter was 183 but the picture of the Elster was missing in the list. Now the counter is reduced to 182 and of course the picture is also missing. I have not the ID-Number of the picture because I had not recieved an accept-e-mail last week for this pic.

erezms · Thu May 31, 2012 5:01 pm

Hi,
I've been really confused ...
Some of my photos was already been accepted, suddenly disappeared ...
Some photos that were in queue, suddenly disappeared from the queue.
What's going on here?

Best regards,
Erezms.

dlowwa · Thu May 31, 2012 5:18 pm

No updates yet, as the developers are still working on things.

Quoting Erezms (Reply 39):
Some of my photos was already been accepted, suddenly disappeared ...
Some photos that were in queue, suddenly disappeared from the queue.
What's going on here?

Please refer to earlier posts in the thread.

Thank you for your input everyone, but this point, we do not need any more reports of images appearing/disappearing from the queue or db - we are aware that there is a major issue with this that has affected many people. If you are experiencing any other types of issues (like being unable to upload images), please let us know.

erezms · Thu May 31, 2012 5:24 pm

I understand, thank you, I hope that the team finds a solution to the problem as soon as possible.
All the best.

Rimantas · Thu May 31, 2012 6:03 pm

Hi,

I didn't notice troubles with my photos that are currently in queue, however it is not possible to upload new images. After couple attempts to do that I've got message "Maximum number of photos in queue reached". Actually there are only 9 of maximum available 15.

JakTrax · Thu May 31, 2012 6:12 pm

Quoting Rimantas (Reply 42):
Maximum number of photos in queue reached

Same message here.

Karl

bustin · Thu May 31, 2012 6:17 pm

Quoting dlowwa (Reply 25):
I was trying to upload an image but after a second site saying me that I reached maximum upload number and have to wait until some of my pictures will be screened.

This can happen from time to time and quick refresh usually fixes it. If you continue to have the same problem over an extended period of time, please let us know.

Hi, I'm trying opload a photo for several times throughout the day and continued with this problem (from day 30th). Whenever this message. I still I can download 10 pictures before filling my queue.

Regards

Bustin

Jalap · Thu May 31, 2012 6:44 pm

Quoting bustin (Reply 44):
Hi, I'm trying opload a photo for several times throughout the day and continued with this problem (from day 30th). Whenever this message. I still I can download 10 pictures before filling my queue.

Only one photo has been uploaded at all today, so clearly this is a general issue.
We'll have to sit it out...

Thu May 31, 2012 6:46 pm

Quoting Rimantas (Reply 42):

Quoting JakTrax (Reply 43):

Quoting bustin (Reply 44):

Regarding uploads there is a current issue as you have noticed.
I have zero images in the queue and a big upload quota, still it says that I have reached maximum.
Upload issue has been noted and no further reports are needed. This is likely linked to the ongoing update of the site.

Thanks and regards, Johnny

dlowwa · Thu May 31, 2012 8:35 pm

Update: Photos missing from the 14th & 15th still not resolved, but you should be able to upload images without problems now.

JakTrax · Thu May 31, 2012 9:57 pm

Okay, so my queue (I imagine like everyone else's?) now looks as it should, but three already accepted images which reverted to that queue have now vanished. Would it be best for me to simply upload them again and when the problem's solved send an email to priority to get them re-added? Or should I just sit it out and wait to see if they can be traced somehow?

Cheers,

Karl

dlowwa · Thu May 31, 2012 11:02 pm

Quoting JakTrax (Reply 48):
Would it be best for me to simply upload them again and when the problem's solved send an email to priority to get them re-added? Or should I just sit it out and wait to see if they can be traced somehow?

Please refer to the previous posts. A fix for the lost images is still being worked on. As requested above, we ask that you please be patient until a solution is implemented.

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