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Screeners
Screener
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Posts: 27
Joined: Thu Apr 29, 2004 6:33 am

Screening Emails And Appeals

Sun Jul 27, 2014 2:41 am

There is currently an issue with the generation of screening result emails that also affects the generation of appeal result emails.

At this time there is not a confirmed timeline for a fix. In the mean time, screening will continue, however appeals will not be processed until the email issue is resolved. Photographers can still appeal rejections through the appeal link: https://www.airliners.net/myphotos/appeal_photo.php

Screening results, including personal messages, can always be viewed in the Photographers corner, under the rejected images link: https://www.airliners.net/myphotos/rejects.main?

Thanks for your understanding in this matter.
 
len90
Posts: 1178
Joined: Thu Jul 06, 2006 1:03 pm

RE: Screening Emails And Appeals

Sun Jul 27, 2014 5:04 am

Interesting to hear no appeal processing in this. I thought you still find the results of an appeal rejection in your my photos rejected images with the reasons for the rejection listed. Second, an accepted appeal will just turn up on your accepted photos like a picture that past through screening.
 
dendrobatid
Posts: 1647
Joined: Sat Nov 06, 2004 3:40 pm

RE: Screening Emails And Appeals

Sun Jul 27, 2014 7:59 am

Len90

There is another hidden aspect to appeals and whilst, as you point out, you can see the results of your appeals, Screeners cannot.

Before this problem all Screeners saw all appeal results and that is an important part of continuous training as the Head Screeners use the appeals to pass on comments. In turn, we use them to assess screening in general.

I hope that this problem is resolved shortly and it is best to just wait a day or two for this reason.

As I write, there are only 11 appeals pending.....

Mick Bajacar
 
len90
Posts: 1178
Joined: Thu Jul 06, 2006 1:03 pm

RE: Screening Emails And Appeals

Sun Jul 27, 2014 4:22 pm

Thanks Mick! Had no idea there was another behind the scenes aspect that was affected by that. Appreciate the explanation.
 
hkg82
Posts: 1337
Joined: Fri Apr 05, 2002 4:24 pm

RE: Screening Emails And Appeals

Sun Jul 27, 2014 4:46 pm

Many thanks for keeping us informed. And thanks to the screeners also for bringing the queue down to 8600 photos, much appreciated.

[Edited 2014-07-27 10:07:46]
 
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notaxonrotax
Posts: 1370
Joined: Wed Mar 16, 2011 2:29 pm

RE: Screening Emails And Appeals

Mon Jul 28, 2014 9:29 pm

Quoting hkg82 (Reply 4):
Many thanks for keeping us informed. And thanks to the screeners also for bringing the queue down to 8600 photos, much appreciated.

Hi, where can I see the total number of pics in queue.......and is there a way of seeing the exact number of my pics in queue please?


Cheers,


No Tax On Rotax
 
RCoulter
Posts: 456
Joined: Wed Apr 11, 2007 5:02 am

RE: Screening Emails And Appeals

Mon Jul 28, 2014 9:58 pm

Quoting notaxonrotax (Reply 5):
where can I see the total number of pics in queue.......and is there a way of seeing the exact number of my pics in queue please?
https://www.airliners.net/myphotos/processstats.main?
 
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notaxonrotax
Posts: 1370
Joined: Wed Mar 16, 2011 2:29 pm

RE: Screening Emails And Appeals

Mon Jul 28, 2014 11:52 pm

Quoting RCoulter (Reply 6):
https://www.airliners.net/myphotos/processstats.main?

Thanks!
Didn't know that page!

Cheers,


No Tax On Rotax
 
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alevik
Posts: 1202
Joined: Sat Mar 07, 2009 3:50 am

RE: Screening Emails And Appeals

Tue Jul 29, 2014 2:45 pm

If there is one good thing to come out of this issue, its that photographers are finding out that all the information they need regarding rejections and queue status is readily available in the Photographers Corner, and that the appeals link is also available.

Pete
 
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planespot
Posts: 150
Joined: Thu Jul 14, 2005 12:40 pm

RE: Screening Emails And Appeals

Tue Jul 29, 2014 4:39 pm

The missing screening e-mails aren't an issue for me (for the reasons mentioned above), but what bothers me is that any "contact the photographer" form e-mails are getting lost. Any idea if those are being lost for good, or if they might still be delivered when the issues are resolved?
 
310815
Posts: 1039
Joined: Wed Nov 09, 2011 4:03 pm

RE: Screening Emails And Appeals

Fri Aug 01, 2014 11:53 am

Any news concerning this subject?

Is the appeal process still on hold?

Julien
 
Airplanepics
Posts: 2610
Joined: Fri Jun 27, 2003 4:12 am

RE: Screening Emails And Appeals

Fri Aug 01, 2014 1:19 pm



Quoting alevik (Reply 8):

If there is one good thing to come out of this issue, its that photographers are finding out that all the information they need regarding rejections and queue status is readily available in the Photographers Corner, and that the appeals link is also available.

Pete

I can't view personal rejections though I don't think?

[Edited 2014-08-01 06:19:47]
 
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airkas1
Posts: 7904
Joined: Sat Dec 20, 2003 7:01 am

RE: Screening Emails And Appeals

Fri Aug 01, 2014 2:15 pm

Quoting Airplanepics (Reply 11):

Usually they leave a short and simple message and you can read this at the rejection reasons.
For example, a few days ago I had "contrast low soft contrast personal". It's a nobrainer what the personal message was (low contrast..).
 
vikkyvik
Posts: 12735
Joined: Thu Jul 31, 2003 1:58 pm

RE: Screening Emails And Appeals

Fri Aug 01, 2014 4:52 pm

Quoting planespot (Reply 9):
The missing screening e-mails aren't an issue for me (for the reasons mentioned above), but what bothers me is that any "contact the photographer" form e-mails are getting lost. Any idea if those are being lost for good, or if they might still be delivered when the issues are resolved?

Oh, I didn't realize that! I tried to contact someone through their profile recently and never received a response; should I assume that the email was never received?

Thanks.

Quoting alevik (Reply 8):
and that the appeals link is also available.

Where? I've never been able to find it anywhere except in the screening emails.
 
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planespot
Posts: 150
Joined: Thu Jul 14, 2005 12:40 pm

RE: Screening Emails And Appeals

Fri Aug 01, 2014 5:48 pm

Quoting vikkyvik (Reply 13):
Oh, I didn't realize that! I tried to contact someone through their profile recently and never received a response; should I assume that the email was never received?

Yes, if you sent it after the screening e-mails stopped working, it's most likely they never received your message.
 
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PanAm_DC10
Community Manager
Posts: 4180
Joined: Wed Aug 23, 2000 7:37 am

RE: Screening Emails And Appeals

Fri Aug 01, 2014 7:37 pm

Quoting planespot (Reply 9):
Any idea if those are being lost for good, or if they might still be delivered when the issues are resolved?

Hi Cary,

To be open we can't say whether they'll be delivered once the issue is resolved which we're still awaiting the fix for though it may well be they won't be delivered as you noted.

We're sorry it has taken this long to fix but the developers have been working on it with the solution proving far harder than anticipated. We hope to hear some positive news shortly as progress has been made but in the meantime appeals and shots left for the HS will remain on hold until the emails can be generated.

We appreciate your patience and understanding.

Thanks and regards

Paul
 
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planespot
Posts: 150
Joined: Thu Jul 14, 2005 12:40 pm

RE: Screening Emails And Appeals

Fri Aug 01, 2014 7:54 pm

Quoting PanAm_DC10 (Reply 15):

Thanks Paul, hoping for the best!  
 
hkg82
Posts: 1337
Joined: Fri Apr 05, 2002 4:24 pm

RE: Screening Emails And Appeals

Sun Aug 03, 2014 4:13 pm

There have been numerous software bugs on this site in recent months, but Paul thanks for the update and we understand that Demand Media staff are doing the best they can.
 
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PanAm_DC10
Community Manager
Posts: 4180
Joined: Wed Aug 23, 2000 7:37 am

RE: Screening Emails And Appeals

Mon Aug 04, 2014 3:07 am

Quoting planespot (Reply 16):
Quoting hkg82 (Reply 17):

Hi All

Just to provide an update. We received word that a fix has been released but it does not appear to be holding as all servers are not generating emails. Some are though we're not too sure how many people are receiving emails. We've been testing and have all the necessary feedback for the developers to continue with the fix once the week starts in SoCal.

Cary, I'm afraid the "contact" feature is affected and it is likely that you will not receive them. I have sent you a test email via photo id 2475342 to see if you receive it.

Once again we would like to thank you all for your patience as the fix has turned out to be far more time consuming than anticipated.

Thanks and regards

Paul
 
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planespot
Posts: 150
Joined: Thu Jul 14, 2005 12:40 pm

RE: Screening Emails And Appeals

Mon Aug 04, 2014 3:15 am

Quoting PanAm_DC10 (Reply 18):

Cary, I'm afraid the "contact" feature is affected and it is likely that you will not receive them. I have sent you a test email via photo id 2475342 to see if you receive it.

Hi Paul,

I was just about to e-mail you back, but I saw this so I'll just reply. Looks like your test to me got through   Thanks again and hopefully all the e-mail services will come back soon enough.

Cary
 
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gonzalu
Screener
Posts: 256
Joined: Mon Oct 04, 2010 6:17 pm

RE: Screening Emails And Appeals

Mon Aug 04, 2014 3:29 pm

...and also the appeals will start to be processed? 
 
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alevik
Posts: 1202
Joined: Sat Mar 07, 2009 3:50 am

RE: Screening Emails And Appeals

Mon Aug 04, 2014 8:29 pm

Quoting gonzalu (Reply 20):
...and also the appeals will start to be processed?

Still waiting for an update for appeals emails, so far they are not working. I'm sure the other HS feel similar to me in that we do not look forward to slogging through 110 (currently) appeals

Pete
 
hkg82
Posts: 1337
Joined: Fri Apr 05, 2002 4:24 pm

RE: Screening Emails And Appeals

Tue Aug 05, 2014 10:08 am

110....oh...I thought the number of appeals waiting to be screened is indicated in the Upload Queue Statistics in Photographer Administration, where it currently says "There are a total of 9078 photos from 1196 photographers waiting to be processed on the upload page (6 waiting for the Head Screeners and 9072 waiting for the screeners"

I thought 6 was the number in the appeal queue (at that time). Does the amount waiting for the Head Screeners in that statement not refer to the Appeal Queue? Just curious  Smile

[Edited 2014-08-05 03:10:38]

[Edited 2014-08-05 03:18:35]

[Edited 2014-08-05 03:19:07]

[Edited 2014-08-05 03:19:43]
 
angad84
Posts: 2147
Joined: Mon Nov 05, 2012 3:04 pm

RE: Screening Emails And Appeals

Tue Aug 05, 2014 12:10 pm

Quoting hkg82 (Reply 22):
Does the amount waiting for the Head Screeners in that statement not refer to the Appeal Queue? Just curious Smile

No. It refers to images in the regular queue that have issues that need to be screened specifically by head screeners.


Cheers
Angad
 
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alevik
Posts: 1202
Joined: Sat Mar 07, 2009 3:50 am

RE: Screening Emails And Appeals

Tue Aug 05, 2014 3:11 pm

There are two Head Screener queues.

One is images that have been appealed (the appeal queue, currently at 106, some appeals were tested last night).

The other is images left for the HS from the regular queue by the screeners, currently at 6.

Peter
 
hkg82
Posts: 1337
Joined: Fri Apr 05, 2002 4:24 pm

RE: Screening Emails And Appeals

Tue Aug 05, 2014 3:20 pm

Interesting thanks for the info Angad & Peter!
 
len90
Posts: 1178
Joined: Thu Jul 06, 2006 1:03 pm

RE: Screening Emails And Appeals

Wed Aug 06, 2014 2:18 am

Any updates, maybe a time frame for when things return to "normal".
 
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picester
Posts: 26
Joined: Wed Feb 07, 2007 6:30 pm

RE: Screening Emails And Appeals

Wed Aug 06, 2014 7:43 am

Good news, screening e-mails are back to me.

Thanks for the Team,
Pierre
 
unattendedbag
Posts: 2196
Joined: Wed Oct 08, 2003 10:35 pm

RE: Screening Emails And Appeals

Wed Aug 06, 2014 4:23 pm

Quoting picester (Reply 27):
Good news, screening e-mails are back to me.

It's been almost 9 hours since this email post. Is there no one else that can confirm that the problem has been fixed?
 
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PanAm_DC10
Community Manager
Posts: 4180
Joined: Wed Aug 23, 2000 7:37 am

RE: Screening Emails And Appeals

Wed Aug 06, 2014 6:43 pm

Quoting unattendedbag (Reply 28):

Hello the servers are again generating emails from everyone so you should now be receiving emails as per normal. Additionally we've been able to process some appeals and left for Head Screeners images.

We're awaiting the final "all clear" from the developers but it does look like the problems have mostly been overcome at this point in time and we would like to thank you for your patience whilst they worked to resolve the issues.

We'll post an update when we've the "all clear" in the meantime you should receive emails.

Thanks and regards

Paul
 
angad84
Posts: 2147
Joined: Mon Nov 05, 2012 3:04 pm

RE: Screening Emails And Appeals

Thu Aug 07, 2014 6:25 am

I got my first rejection email today after a long time!

Cheers
Angad
 
hkg82
Posts: 1337
Joined: Fri Apr 05, 2002 4:24 pm

RE: Screening Emails And Appeals

Thu Aug 07, 2014 7:08 am

I just received an email too, the appeal results email from the headscreeners address. Hopefully it's all back to normal now for everyone!
 
vikkyvik
Posts: 12735
Joined: Thu Jul 31, 2003 1:58 pm

RE: Screening Emails And Appeals

Thu Aug 07, 2014 8:10 pm

Quoting PanAm_DC10 (Reply 29):

Hi Paul - is there any way to recover an email that I sent to a DB editor via the "Contact" link in his profile? It was regarding a couple of shots in the DB, and I'm not sure I could find them again quickly (and I don't even remember what one of the issues was).

I'm assuming said email did not reach the recipient, as I never received a reply.
 
Luamax
Posts: 31
Joined: Sat Feb 21, 2009 9:29 pm

RE: Screening Emails And Appeals

Sun Aug 10, 2014 8:35 am

I just received a confirmation email for two photos that passed the screening. Within 15 minutes I had a spam feedback email originating from one of the just added photos.
I'm no expert but it looks like they activly scan for new additions?

(I wanted to post this in the correct topic Spam Emails Coming Through Photo Feedback (by NZ107 Jun 16 2014 in Site Related) but apparantly you have to pay first to be able to reply there...)

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