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newbief1yer
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Joined: Thu Dec 06, 2012 9:35 pm

Part 3: South American escapades - Bye Bye Chile, Hello Peru!

Sat May 11, 2019 7:55 pm

Video Report

SKY Airline - H2800 - Santiago to Lima - A320-200NEO

Welcome to Part 3 of this report.

1. Part 1: South American escapades - On BA's Longest flight to Santiago
2. Part 2: South American escapades - Over to Torres Del Paine and back
3. Chile to Peru - On SKY Airlines
4. Domestic Peru - Lima to Cuzco, Juliaca and back
5. Part 5: South American escapades - Is there a worse way to get back from Lima to London?

This was the final day of our trip in Chile and now we needed to head towards Lima, Peru.

Quite a few flight options to choose from -> some very early flights and some even cheaper (Sky and Jet Smart). But the Avianca flight ticked all the right boxes -> not too expensive, yet a decent time (Well, kind of, compared to the 4:30 AM flight!)

Avianca (Costa Rica) - AV624
Route: SCL - LIM
Flight Reg:[url][/url]; Delivered to Avianca on
Aircraft Type: Airbus 321-200
Seat: 15A
Flight time: 06:55 - 08:45 ()
Actual flight time: Hr min
Distance: 1524 Miles
Load: % load
19th April 2019
Booking details:The booking page did not work on Google Chrome. So had to use IE. But was easy enough. Rates included free seat selection and 1 check in bag up to 23 Kilos. Total of £320 for 2 tickets.
My Log book: 1st Flight on Avianca/ flight on Airbus 321-200 / th Total overall flight


3 months before the flight, we got an email which stated a change in flight timings. The new flight timings was to leave an hour earlier and then arrive at the same original time! What??!?!? An extra hour of travel for what? A quick google search led me to believe that Avianca (and other airlines too) had not catered for the winter time change in Peru and had only realised it. Hence 6:55 AM today was equal to 5:55 AM after 9th April. Tried calling Avianca to see if they knew the exact reason to validate my research, to which I got some varied answers from "the flights take a longer route during winters" to straight up "I do not know"! Info about time changes in Chile: Punta Arenas area time does not change, whereas the rest of Chile the time changes on the 7th April

Anyways, this was way too early for us and hence requested a cancellation. Cancellation process was a bit messy. A 45 minute call to get these tickets cancelled! After that I had to then do the refund process manually online! Urgh! And the refund process! Mind boggling! 3 months and still no refund. Finally gave up and called AMEX to sort it out. I hope to never have to ever deal with Avianca! Finally got refunded around 100 days after I had first initiated cancellation. Probably the longest I have ever had to wait to get my cash back. I have even got travel insurance amounts quicker than this!

So instead, booked on the afternoon flight on Sky Airlines to Lima. This would mean that we waste a day, but I thought it would be prudent to take a day off in between our trip and this flight timing was good for us.

Thanks to GC Maps, illustration of routes for this trip.

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SKY Airlines - H2 800
Route: SCL - LIM
Flight Reg:CC-AZH; Delivered to SKY Airlines on Feb 2019. The newest aircraft in their fleet upon time of flying it.
Aircraft Type: Airbus 320-200 NEO
Seat: 14A
Flight time: 14:05 - 17:00 (14:26 - 17:00)
Actual flight time: 3 Hr 34 min
Distance: 1524 Miles
Load: ~100 % load with a few scattered seats
19th April 2019
Booking details: Booked on Sky airlines website. Easy to use. Total of $244 for 2 tickets including 2 checked in luggage and seat selection.
My Log book: 2nd Flight on SKY Airlines/ 2nd flight on Airbus 320-200 NEO / 205th Total overall flight


2 days before, online check in was swift. Since I had already pre-booked seats, no hassle this time.

Day of the flight, since it was good Friday, hardly any traffic to the airport. Dropped the car off and reached the airport by 12 noon.

This time, check in with SKY airline was a lot more civilised and done in 5 minutes. They also allowed me to check in 3 bags even though I had only paid for 2. Well done SKY!

SCL Departures Terminal
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SKY Airline check in desks at SCL
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International departures
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Immigration and security was done in 25 minutes.

Had a quick bite to eat at Ruby Tuesday before boarding.

It was a 10 minute walk to our gates which felt like it was part of the newer terminal building, C gates.

3 Minutes? more like 10. It was quick, nevertheless
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Duty free
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Tiny FIDS for a big(ish) airport
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A quick lunch before we proceed
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Heading towards our gates
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A long walk, but we made it to our gates.
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The Queen, hiding behind.
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Time to board
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Boarding commenced on time at 1335. As we approached the gate agent she wanted to check the Visa requirements for UK passport holders! It took them 15 minutes to figure out that we didn't need a Visa for short stay! It was 1400 by the time we boarded and we disembarked exactly at 1405. Looks like the pilot was in hurry as certain passengers was still settling in. Let's just say that this wouldn't have happened on flights anywhere else I've been to. I've never seen the aircraft move without passengers strapped in. Anyways, at least hoping for an on time flight.

Sky airlines seem to struggle with basic functionalities. First with charging my USD 9 at Punta arenas, and this time to check UK passport holders Visa eligibility.

How beautiful is she?!
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Our ride to Lima - SKY Airlines' latest aircraft
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On Board
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Different angle, still looks gorgeous!
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The aircraft, even though brand new, was a bit filthy and seats not cleaned. These seats, although a bit more spacious, didn't recline.

Sky airline is most certainly the Ryanair of south America. Advertisements and product placements on board, new aircrafts with maximum utilisation, bare essentials and everything charged for, including certain type of hand luggage.

Take off soon after, although no announcements from the flight deck. Everything seemed a bit hurried. However the A320 NEO is a fantastically quiet aircraft. Take off was silky smooth.

A new seat I have not seen before and different from the Recaro seats
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Take off time
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Bye Bye Chile
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Over the Andes
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The flight was almost full with a few scattered empty seats. Once airborne, captain announced a flight landing time at 1650 local time with a cruising altitude of 38000 feet.

Once again the crew only started serving us more than an hour into the flight.

Watched some movies on my phone that was pre-loaded.

Space saving toilets -> Jump seat integrated within the toilet door
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Toilets with no mirrors!
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Cabin View with Econorent advertising
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Approaching Lima
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Chatted with the crew. They struggled with their English but was willing to give it a try. They were interested in my videos and report writing and engaged very well with me. Good on them.

Rest of the flight was uneventful in a good way. Really like the A320 Neo. A solid and quiet aircraft. We had a turbulent free ride into Lima.


Landed on time. Once landed, rest of the formalities was quick. Out of the airport in 25 minutes.

Finding our gates at LIM
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At Lima Airport
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Duty free after immigration
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Quite a few arrivals from Santiago. Baggage collection
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Exiting the airport
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Verdict

Overall Sky airline seem to have a decent hard product. With mostly brand new aircrafts they're good for a LCC. The problem seems to be their ground staff. On both occasions they seem to stumble on simple mandatory airport related tasks. Moreover their payment portal via the website is questionable and hopefully it gets resolved in the future.
On board service is like any other LCC, nothing to write about.

Crew were a mixed bag. Overall decent but could do with a bit more refining.

Overall it was an acceptable way to get around and will be using them in the future, if I ever need to, as long as they can sort out their websites ecommerce portal.


Hope you liked this edition of the report. One more to go in this series, which would include 3 LATAM flights within Peru. Thanks for reading and until next time, happy and safe flying. Adios!


Sights around Santiago and Valparaiso

Santiago
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The beautiful Valparaiso
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Our ride in Santiago and Valparaiso
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Portillo ski resort
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User avatar
newbief1yer
Topic Author
Posts: 644
Joined: Thu Dec 06, 2012 9:35 pm

Re: Part 3: South American escapades - Bye Bye Chile, Hello Peru!

Sat May 11, 2019 7:55 pm

Previous Trip Reports

Part 5: South American escapades - Is there a worse way to get back from Lima to London?
Part 2: South American escapades - Over to Torres Del Paine and back
Part 1: South American escapades - On BA's Longest flight to Santiago
Part 2: Hopping across India on Indigo and Air India
Part 1: Emirates from London Stansted to India and back
One World to Myanmar - BA and Cathay Dragon
Hopping across Myanmar (Burma)
Christmas and New Years at Croatia - 2018
Birthday trip to The Ice Hotel - Swedish Lapland
Part 6 (Final) trip to Kyrgyzstan - Back from Bishkek to London via Istanbul
Part 5 trip to Kyrgyzstan - Air Astana from Urumqi to Bishkek via Astana
Part 4 trip to Kyrgyzstan - Air Arabia from Mumbai to Urumqi via Sharjah
Part 3 trip to Kyrgyzstan - IndiGo from BLR to BOM
Part 2 trip to Kyrgyzstan - Jet Airways from Dubai to Bengaluru via Mumbai
Part 1 trip to Kyrgyzstan - Virgin to Dubai on A340-600 (G-VNAP)
Weekend trip on Austrian to Vienna - A321-100
Oman Air - London to India and back - A333 & B738
Part 5 - Long way to Vietnam - Return from Shanghai on BA B77W Club World
Part 4 - Long way to Vietnam - China Southern - Hanoi to Shanghai
Vietnam Domestic on Vietjet
Part 2 - Long way to Vietnam - Vietnam Airlines A350 to Saigon - Business Class
Part 1 - Long way to Vietnam - BA to Shanghai - Club World
Weekend trip to Budapest on FlyBe (SEN) and BA (LHR)
Part 4 - KLM from Beijing to London via Amsterdam - B787-9 & ERJ190
Part 3 - Spring Airlines - Seoul Incheon to Shijiazhuang - Airbus 320-200
Part 2 - Korea Domestic on Korean Air and Jeju Air
Part 1 - London to Seoul on KLM? No. Air France? No. Korean Air?
Part 5 - Canadian Escapades - Vancouver to London - BA A380-800 - Club World
Part 4 - Canadian Escapades - Edmonton to Vancouver - WestJet B737-800
Part 3 - Canadian Escapades - Toronto to Calgary - Air Canada B767-300ER
Part 2 - Canadian Escapades - Quebec to Toronto - WestJet Encore Dash8 Q400
Part 1 - Canadian Escapades - London to Montreal - BA 787-8
Weekend in Bilbao - BA A320 - Photo + Video Report
Cambodian Escapades - China Southern B787, A321 and A320
Domestic Cambodian Escapades - Sky Angkor - KOS-REP - A320
Weekend in Zurich - Swiss and BA (Club Europe) - Airbus 320-200
Weekend at Cinque Terre - BA to Bologna - Airbus 320-200
Journey to the East (Part 5, Final) - BA B747-400 (Club World)
Journey to the East (Part 4) - China Eastern A321-200
Journey to the East (Part 3) - Etihad 5th Freedom Route
Journey to the East (Part 2) - BA, JAL, Etihad, China Eastern
Journey to the East - BA, JAL, Etihad, China Eastern
Norwegian And Air Baltic To ARN And RIX
London To Muscat On Gulf Air - A332 And A320
Part 4:India Domestic-9W, AI, SG On A321,B737,Q400
Part3: Phuket To India - Bangkok Airways -A320-200
Part 2:Thailand Domestic -Nok Air And Thai AirAsia
Part 1:Qatar Airways - Thailand And India
Part 3:BA Club Europe - LCA-LHR - Boeing 767-300
Part 2:Blue Air - Athens-Larnaca - Boeing 737-400
Part 1: Aegean Air - LGW-ATH-JTR - A320-200
Ryanair London(STN) To Lake Como (BGY)
Weekend In Belfast - Aer Lingus A319-100
BA First - PEK To LHR - Mid J B747-400
China Railway (CRH) - Video Report - SJW - Beijing
BA CW - Upper Deck To Beijing - High J B747-400
LAN Dreamliner (J) Experience - MAD FRA
Weekend In Trondheim - DY/SK - Boeing 737-800/600
Baltic Escapades - VNO/TLL/RIX On W6,BT And OV
South France - EasyJet A320 BA A319
UK To India - The EK Way - B777-200/300 & A380
India Domestic–Jet Airways And Indigo–A320/ATR 72
BA A320/321 - LHR To Berlin TXL - Christmas Day
China Southern - LHR-CAN-HKT - B787/A321
Cool Blue To BOS And Got Blue? To LAS - E190 A320
Mahalo Hawaii, Hello NYC - DL B767-300
Aloha! The United Way - B777-200 And B737-900
VS Little Red To ABZ And EZY Return
24 Hours On A 787! - Final Leg CZ - AKL-CAN-LHR
Part 5 - BHE-WLG-AKL On NZ Beech1900D And A320
Part 4 - MEL-AKL-ZQN On QA And NZ B738\A320
Part 3 - CNS-MEL On JetStar A321-200
Part 2 - SYD - CNS On Virgin Australia E190
Canton Route Part 1 - LON-SYD - CZ DreamLiner/A332
DREAM(liner)ING Of Hainan - China Southern
Panda Calling - BA LHR To CTU - Club World
China - The Low Cost Way - Spring Airlines - SJW-CTU
China United Airlines (KN) - CTU - SJW - B737-700
Norwegian B737 - LGW-TOS-BGO-LGW
Jet Airways: LHR – COK
Barra Trip – that was not to be
Dusseldorf Calling - BA & EZY - Club/Eco - A321
Part 5: PVG-LHR - BA - Economy - B777
Part 4A&B - SHA-SJW-SHA - FM: Eco: B737
Part 3A&B : DXB-HKG-PVG: CX & KA :Eco: A333
Part 2: KWI-DXB - FlyDubai - Economy - B737
LHR - KWI - BA 747 - Part 1 - Middle East -China
Morocco Trip - LGW-RAK-TNG-LHR - EasyJet & Iberia
 
N809FR
Posts: 152
Joined: Sat Aug 21, 2010 6:10 am

Re: Part 3: South American escapades - Bye Bye Chile, Hello Peru!

Sun May 12, 2019 4:10 am

Great report, as usual! Still need to snag a NEO myself.
 
User avatar
newbief1yer
Topic Author
Posts: 644
Joined: Thu Dec 06, 2012 9:35 pm

Re: Part 3: South American escapades - Bye Bye Chile, Hello Peru!

Sun May 12, 2019 8:01 am

Thanks N809FR.
It is a lovely aircraft, albeit, not sure much changes in terms of passenger comforts, except for a quieter aircraft. The toilet sizes are a bordering unusable these days, on these newer aircrafts.
That being said, after riding on the A320NEO, now i get why Boeing were scrambling to get a new 737 asap.
 
MedFlyerArg85
Posts: 63
Joined: Mon Feb 26, 2018 7:29 pm

Re: Part 3: South American escapades - Bye Bye Chile, Hello Peru!

Fri May 17, 2019 6:56 pm

Nice report. You snapped my airplane, VH-OEE from Sydney!
Flown: B717 - B722 - B732 - B737 - B738 - B742 - B744 - B762 - B789 - MD82 - MD83 - MD11 - A306 - A320 - A321 - A319 - A330 - J32 - SF340 - ATR72-600
 
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newbief1yer
Topic Author
Posts: 644
Joined: Thu Dec 06, 2012 9:35 pm

Re: Part 3: South American escapades - Bye Bye Chile, Hello Peru!

Fri May 17, 2019 7:56 pm

Thanks MedFlyerArg85.
Your air plane? Wow! :)

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