jetblue01
Topic Author
Posts: 117
Joined: Tue Nov 06, 2012 2:28 pm

American Airlines Phoenix - New York with multiple delays & cancellations

Sat Nov 09, 2019 6:36 am

After school ended, I decided to go home for a few days. I was planning to finish up my multi engine training before I went home. I booked a flight with miles about a week in advance. I gave myself a couple extra days, in case there was any delays with the checkride. As it turns out there was weather the day of the checkride, so I ended up having to discontinue. I was able to get it finished the morning of the day I left. After finishing the checkride I went home to pack and do a few other things, before heading to the airport later that evening. I was supposed to be flying PHX-PHL-DCA-SYR. After printing my boarding passes from a kiosk, I headed to my gate.

American 1658
May 30, 2019
Phoenix, AZ (PHX) – Philadelphia, PA (PHL)
Airbus A321
N167US
Seat 12A
Scheduled Departure Time- 1030pm
Actual Departure Time- 11:38pm
Scheduled Arrival Time- 6:00am
Actual Arrival Time- 6:34am
3 hours 56 minutes

Once everyone had boarded, we sat for about 15 minutes. I started to get worried as that is never a good sign, and I only had a 35 minute connection at PHL. Sure enough a few minutes later the captain made an announcement, that there was a mechanical issue. He mentioned that he was waiting for maintenance to come to see if it would be a quick fix or not. We ended up waiting at the gate for 1 hour and 10 minutes. This would be the first of many delays on this trip. Finally the door was closed, and we pushed back right away. Assuming a quick taxi, and I would just barely make my connection in Philly. As we began to taxi, our pilots requested runway 26 for departure. ATC advised them we would be #4 in line, and they had multiple inbound aircraft. They asked if the pilots still wanted runway 26 and they did. With that went any chance of me making my connection.

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N167US
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12A
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Climbing out of PHX
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We climbed via the FORPE1 departure up to our cruising altitude of FL330. By the time we were flying over ABQ, the flight attendants came through the cabin with drinks and pretzels. After this I fell asleep off and on throughout the entire flight. The sun started to come up about 1 hour prior to landing. Around this time the flight attendants came through with water and orange juice, after this we started out descent into PHL.

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Final 27R
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We ended up touching down right at the scheduled departure time of my DCA flight. I was not able to rebook on the app. So after deplaning, I headed to the customer service desk. The woman told me I had to go on the same routing as my ticket, since I had used miles. The next DCA flight was not until much later in the afternoon. Finally after 20 minutes, and her talking to her supervisor I was rebooked on the direct flight to SYR at 8:50am.

American Eagle opb Piedmont 4993
May 31, 2019
Philadelphia, PA (PHL) – Syracuse, NY (SYR)
Embraer E145
N682AE
Seat 3A
Scheduled Departure Time- 8:50am
Actual Departure Time- 9:05am
Scheduled Arrival Time- 10:14am
Actual Arrival Time- 9:49am
44 minutes

By the time I got to the gate, my plane was already there. It had flown in from Watertown, NY earlier that morning. About 20 minutes before departure, boarding started. Once everyone had boarded, we pushed back 5 minutes early. Once the engines were started we taxied slowly to runway 27L, behind another E145 and several AA A320s. Once we were up in the air, it was a quick flight up to SYR. The flight attendant handed out water and pretzels. It was a sunny morning, until we started our descent into SYR. It was an overcast morning. There was a little turbulence, as we descended through multiple cloud layers.

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3A
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This was my first time sitting in the front of an E145. It was so much quieter then when you sit in the back.
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We didn’t climb that high. We ended up leveling off at 16,000ft.
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Descending into SYR
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Short final for runway 28
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After a few days home, it was time to head back to PHX. I was flying AA on the way back as well. I was supposed to be flying SYR-DCA-MIA-PHX. That plan would change once I got to DCA.

American Eagle opb Piedmont 4761
June 5, 2019
Syracuse, NY (SYR) – Washington DC (DCA)
Embraer E145
N669MB
Seat 17A
Scheduled Departure Time- 2:39pm
Actual Departure Time- 2:37pm
Scheduled Arrival Time- 4:09pm
Actual Arrival Time- 3:34pm
57 minutes

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N669MB at gate 10
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Boarding
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We pushed back from the gate 15 minutes early. It was a quick taxi, and we ended up taking off 2 minutes ahead of our scheduled departure time. We climbed up to FL300, for the 1 hour flight down to DCA. There was turbulence throughout the entire flight, and we deviated around a lot of storm clouds.

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We started down into DCA about 20 minutes before landing. The captain made an announcement, that there were gusty winds out of the south. Of all the times I have flown into DCA, this was my first time flying the river visual and landing on runway 19.

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Deplaning N669MB. It’s next flight was up to PWM.
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I had a little over an hour until my flight to MIA. I checked, and saw that my plane had yet to leave from MIA. There were thunderstorms in the southeast that were affecting flights up and down the east coast. There were also thunderstorms in DFW and ORD. Eventually I was notified that my flight was delayed. I checked the AA app to see what options I had. I discovered the two DFW and the PHX nonstop flights were full. ORD had no connections to PHX. By this time the airport was starting to get crowded, as most flights were starting to get delayed and cancelled. The line to speak to someone at the customer service counters was taking over 45 minutes. I decided to call AA. While I was on hold, I was looking at different options. I found nothing that would get me to PHX that night. I decided I would see if they would allow me go to NYC for the night. I had family I could stay with, as opposed to being stuck in DC. After almost 45 minutes on hold I finally got through to someone. A very nice agent picked up. I explained her my situation, and she said she would speak to a supervisor. She mentioned they usually do not allow you to change your destination. After another 15 minutes she came back and said I could switch to NY. She asked if I wanted to go into JFK or LGA. I quickly looked and saw the LGA flight was delayed an hour and a half and the JFK flight was one of the only flights still ontime, so told her I would go with the JFK flight. A few minutes later I was booked into JFK, and then to PHX the following day. Once I had this settled I had almost 2 hours until the JFK flight was supposed to leave. After checking once more to confirm the flight was ontime, I went to get some dinner. Just as I was checking out, I got a notification that the JFK flight had been cancelled. I quickly called AA back, and was told the wait time was over an hour at this point. The line to speak to an agent at the airport was even longer. I went up to a random gate, to see if they could rebook me on the LGA flight. She told me the flight had a restriction on it, and only reservations could. I checked the app and there were only 3 seats left. My only hope was I was able to speak to someone, before those seats were gone. I eventually got through to someone, and was quickly rebooked on the delayed LGA flight. Also once I had plans to go to NY, I decided to see if I could talk the agent into pushing the PHX flight back a few days so I could spend some time in NY. I was surprised when she agreed to allow me to spend 3 extra days, before flying back. She also mentioned that I got the last available seat, and she assigned me the window in the last row. As I was boarding the gate agent, told me my seat had been moved to an aisle in row 8 to accommodate a family. Normally I prefer a window, but after spending 6 hours in DCA I was just happy to be leaving.

American 2123
June 5, 2019
Washington DC (DCA) – New York, NY (LGA)
Embraer E190
N949UW
Seat 8A
Scheduled Departure Time- 7:59pm
Actual Departure Time- 9:45pm
Scheduled Arrival Time- 9:25pm
Actual Arrival Time- 10:37pm
52 minutes

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N949UW arriving at gate 34 from ATL
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Once I boarded, the woman sitting in the window asked if she would mind switching and sitting on the aisle. I was more than happy to, as I wanted the window anyway. This was my first time on an AA/US E190 in over 10 years. The last time I had flown one was in March of 2009, from PHL-ORF. After pushback, the engines were started. We began to slowly taxi to towards runway 19. The captain informed us that we had an EDCT time, though it would only be about a 10 minute delay. We pulled off, and waited next to a CRJ200 until it was our turn.

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Waiting on our wheels up time
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After takeoff we made climbed via the DOCTR4 departure, up to FL210 for the short flight up to LGA. The flight attendants came through with drinks and pretzels. The flight attendants also mentioned this was considered a shuttle flight, so there would be free alcohol in the main cabin.
Descending into LGA
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Final for runway 22
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Touchdown
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We landed at 10:37pm, and got to the gate a few minutes later. It was 9 and a half hours, after I had gotten to the airport in SYR. Had I flown nonstop to NYC, it would have been a 45 minute flight. I got my next surprise when my bag did not come out at baggage claim. I figured due to having switched fights multiple times, it must have still been in DCA. After speaking to someone, it turns out that it was actually in LGA. Someone had left a few bags from the flight on the cart by accident. After getting to spend an unexpected few days in New York, it was time to head back to PHX. Today I was flying LGA-MIA-PHX. All the weather had cleared up, and everything was running on time. I arrived at LGA, printed my boarding pass and headed to my gate. As I was sitting at my gate, I started to get Déjà vu. I got a notification that my flight to MIA had been cancelled. A few minutes later the gate agent announced that the plane had a mechanical issue. I was rebooked on a flight from LGA-DFW-PHX. However by the time this change was processed, the DFW flight had just departed. I then went down to the ticket counter to see what my options were. The agent only had one other way to get me to PHX that night, and that was a nonstop flight from JFK. I was quickly rebooked on this flight. I asked if they would pay for my cab to JFK since it was a mechanical issue. She looked up the flight and she said it was also due to weather as well as maintenance, and since it was partly due to weather they would not pay for it.

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While I was at LGA, I saw an E135 in the old colors
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Just as I was getting to JFK, I got a notification that my flight was delayed an hour and a half. It was now around 6:30pm, and the PHX flight was not leaving until after 11:00pm.

American 2756
June 8, 2019
New York, NY (JFK) – Phoenix, AZ (PHX)
Airbus A321
N921US
Seat 12A
Scheduled Departure Time- 9:40pm
Actual Departure Time- 11:23pm
Scheduled Arrival Time- 11:16pm
Actual Arrival Time- 12:49am
4 hours 26 minutes
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N921US after arriving from SEA
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Boarding
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Boarding was done fairly quickly. After the engines were started, we began our taxi towards 4L. There were not that many planes, and it was a fairly quick taxi. Once we were up in the air, the woman and her young child got up and went and sat somewhere in the back of the plane. So I got the entire row to myself. I purchased wifi, and watched some Netflix for a few hours. Eventually I fell asleep, and woke up as we started the descent into PHX. We landed on runway 26 at 12:49am, and parked at gate A11 a few minutes later.

Line up and wait on 4L, with a DL 757 to SNN behind us
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American 2756 contact departure
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Climbing out of NY
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Descending into PHX
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User avatar
stl07
Posts: 1759
Joined: Mon May 01, 2017 8:57 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Mon Nov 11, 2019 10:45 pm

Very nice if the AA agents all around. I'm extremely impressed.
Interesting how every thread is spammed with "bring back paid membership, there are too many spammers"
 
DeltaConnection
Posts: 66
Joined: Fri Sep 27, 2019 10:16 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Mon Nov 11, 2019 10:57 pm

Seems like a typical "AA" experience, especially of out NY. There's a reason why they are far behind Delta and now getting further behind United.
 
User avatar
stl07
Posts: 1759
Joined: Mon May 01, 2017 8:57 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 2:47 am

DeltaConnection wrote:
Seems like a typical "AA" experience, especially of out NY. There's a reason why they are far behind Delta and now getting further behind United.

Seems like you didn't read the report on how he was accomidated multiple times by AA.
Interesting how every thread is spammed with "bring back paid membership, there are too many spammers"
 
jetblue01
Topic Author
Posts: 117
Joined: Tue Nov 06, 2012 2:28 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 3:18 am

stl07 wrote:
Very nice if the AA agents all around. I'm extremely impressed.


I was as well. A lot of the delays were out of their control, and they gave me a lot of latitude in changing my plans. I have not always had the most positive experiences on AA, but this time i was impressed!
 
jetblue01
Topic Author
Posts: 117
Joined: Tue Nov 06, 2012 2:28 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 3:22 am

DeltaConnection wrote:
Seems like a typical "AA" experience, especially of out NY. There's a reason why they are far behind Delta and now getting further behind United.


I prefer DL and UA over AA, but this time a lot of the delays were due to weather. I was pleased the way they allowed me to change my flights by a few days.
 
DeltaConnection
Posts: 66
Joined: Fri Sep 27, 2019 10:16 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 3:25 am

jetblue01 wrote:
DeltaConnection wrote:
Seems like a typical "AA" experience, especially of out NY. There's a reason why they are far behind Delta and now getting further behind United.


I prefer DL and UA over AA, but this time a lot of the delays were due to weather. I was pleased the way they allowed me to change my flights by a few days.


Yeah that was definitely nice of the phone agent to accommodate you. Still doesn't make up though for your poor experience at LGA.

Great report though!
 
DeltaConnection
Posts: 66
Joined: Fri Sep 27, 2019 10:16 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 3:26 am

stl07 wrote:
DeltaConnection wrote:
Seems like a typical "AA" experience, especially of out NY. There's a reason why they are far behind Delta and now getting further behind United.

Seems like you didn't read the report on how he was accomidated multiple times by AA.


Uh, no, it seems like they helped him get from DCA to NYC and then onto Phoenix at the OP's leisure, to which the phone agent should be commended, but the way they treated him at LGA is abysmal.
 
CO7e7
Posts: 2697
Joined: Thu Dec 30, 2004 3:39 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 3:51 am

Well written report. Kudos to AA's customer service. It sounds like they've done a good job given the circumstances.
 
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stl07
Posts: 1759
Joined: Mon May 01, 2017 8:57 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Tue Nov 12, 2019 4:50 am

DeltaConnection wrote:
stl07 wrote:
DeltaConnection wrote:
Seems like a typical "AA" experience, especially of out NY. There's a reason why they are far behind Delta and now getting further behind United.

Seems like you didn't read the report on how he was accomidated multiple times by AA.


Uh, no, it seems like they helped him get from DCA to NYC and then onto Phoenix at the OP's leisure, to which the phone agent should be commended, but the way they treated him at LGA is abysmal.

That I will give you.

New Yorkers will always be New Yorkers :D
Interesting how every thread is spammed with "bring back paid membership, there are too many spammers"
 
maps4ltd
Posts: 428
Joined: Tue May 08, 2018 4:48 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Sun Nov 17, 2019 2:02 am

stl07 wrote:
DeltaConnection wrote:
stl07 wrote:
Seems like you didn't read the report on how he was accomidated multiple times by AA.


Uh, no, it seems like they helped him get from DCA to NYC and then onto Phoenix at the OP's leisure, to which the phone agent should be commended, but the way they treated him at LGA is abysmal.

That I will give you.

New Yorkers will always be New Yorkers :D


There's a great video trip report on STL-LGA-ROA on The Elevator Channel that includes a segment about an abysmal transfer in LaGuardia (including being temporarily locked in an underground room in the new concourse). I'll link it here: https://www.youtube.com/watch?v=BR69zecTLfw
Delta Gold Medallion
 
User avatar
stl07
Posts: 1759
Joined: Mon May 01, 2017 8:57 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Sun Nov 17, 2019 4:59 am

maps4ltd wrote:
stl07 wrote:
DeltaConnection wrote:

Uh, no, it seems like they helped him get from DCA to NYC and then onto Phoenix at the OP's leisure, to which the phone agent should be commended, but the way they treated him at LGA is abysmal.

That I will give you.

New Yorkers will always be New Yorkers :D


There's a great video trip report on STL-LGA-ROA on The Elevator Channel that includes a segment about an abysmal transfer in LaGuardia (including being temporarily locked in an underground room in the new concourse). I'll link it here: https://www.youtube.com/watch?v=BR69zecTLfw

And then people wonder why AA is giving up NYC in favor of Philly for their East coast hub
Interesting how every thread is spammed with "bring back paid membership, there are too many spammers"
 
DeltaConnection
Posts: 66
Joined: Fri Sep 27, 2019 10:16 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Sun Nov 17, 2019 7:45 am

stl07 wrote:
maps4ltd wrote:
stl07 wrote:
That I will give you.

New Yorkers will always be New Yorkers :D


There's a great video trip report on STL-LGA-ROA on The Elevator Channel that includes a segment about an abysmal transfer in LaGuardia (including being temporarily locked in an underground room in the new concourse). I'll link it here: https://www.youtube.com/watch?v=BR69zecTLfw

And then people wonder why AA is giving up NYC in favor of Philly for their East coast hub


People complain about PHL all the time, but I've never had an issue out of there, either with US Airways or American. I'll take a connection there anyday over any flight on any airline out of LGA.
 
maps4ltd
Posts: 428
Joined: Tue May 08, 2018 4:48 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Sun Nov 17, 2019 6:44 pm

DeltaConnection wrote:
stl07 wrote:
maps4ltd wrote:

There's a great video trip report on STL-LGA-ROA on The Elevator Channel that includes a segment about an abysmal transfer in LaGuardia (including being temporarily locked in an underground room in the new concourse). I'll link it here: https://www.youtube.com/watch?v=BR69zecTLfw

And then people wonder why AA is giving up NYC in favor of Philly for their East coast hub


People complain about PHL all the time, but I've never had an issue out of there, either with US Airways or American. I'll take a connection there anyday over any flight on any airline out of LGA.


Indeed, NYC is just a disaster for connections all around.
Delta Gold Medallion
 
devron
Posts: 323
Joined: Wed Apr 20, 2011 11:56 am

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Mon Nov 18, 2019 12:59 am

Wauw terrible experience even if they allowed you to stay in NYC. They should have paid your taxi.
 
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symphonicpoet
Posts: 55
Joined: Wed Sep 06, 2017 8:57 am

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Mon Nov 18, 2019 5:24 am

That's a wild trip! Glad it all came out okay in the end.
TW AA MU JL KE DL UA LOF GJS SKW WN
STL JFK FRA GVA CDG IAD ORD PVG SGN NRT ICN ATL SFO HKG MDW LGA BNA DTW LHR
L1011 MD82 83 88 B737 738 741 744 762 763 772 773 777 A320 A330 E175 C700
 
PSAatSAN4Ever
Posts: 924
Joined: Thu Sep 13, 2018 5:38 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Wed Nov 20, 2019 4:23 am

I am glad you had such positive experiences! You sound like a very seasoned traveler who knows how the system works. Many times being knowledgeable and ready to go when the agent arrives to you gets you a LOT of leeway - that has been my experience!

I wish the majors would allow changes like Southwest does - being able to re-route without penalties, especially in weather situations, would save a lot of issues down the line. Get 'em in, get 'em out, free up seats if you're on the hook for someone's delayed/cancelled flights, if they can help you free up seats immediately, why wouldn't you accept that and re-book them later as a courtesy?
 
SL1200MK2
Posts: 101
Joined: Sat Sep 06, 2008 11:00 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Wed Nov 27, 2019 8:54 pm

Not to veer too far off-subject, but why is there a policy of requiring the exact routing on an award ticket during IROPS? Seems like an arbitrary rule that only makes things more difficult. I get it if it is a voluntary change, but why not allow them when things go wrong? (Obviously they *do* allow it on some level, but why require a supervisor)
 
jetblue01
Topic Author
Posts: 117
Joined: Tue Nov 06, 2012 2:28 pm

Re: American Airlines Phoenix - New York with multiple delays & cancellations

Fri Dec 06, 2019 12:17 am

SL1200MK2 wrote:
Not to veer too far off-subject, but why is there a policy of requiring the exact routing on an award ticket during IROPS? Seems like an arbitrary rule that only makes things more difficult. I get it if it is a voluntary change, but why not allow them when things go wrong? (Obviously they *do* allow it on some level, but why require a supervisor)



The first agent told me this, and was trying to rebook me for a while. Once the supervisor came over, i was rebooked right away. So i am not sure if it requires a supervisor, or the first person was wrong.

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