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ClassicLover
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Joined: Tue Mar 09, 2004 12:27 pm

Cathay Pacific Boeing 777-300ER Business Class London to Hong Kong

Sun Jan 19, 2020 12:46 pm

For all the pictures that go with this report, please click here.

I usually only fly business class long-haul when I find an airfare that I think is a good deal. As luck would have it, I found a reasonable fare on Cathay Pacific from Stockholm to Sydney which I paid for and then spent a few months looking forward to.

During the months in the lead up to the flight, Cathay Pacific introduced bedding for business class passengers. This comprises of a mattress topper, slippers, an improved duvet and a larger pillow. As luck would have it, I got to experience that on this flight.

CX254 – London Heathrow to Hong Kong (LHR-HKG)
11 November 2019
Boeing 777-300ER – B-KPV
Seat: Business Class 11A
Departure: 22:05 Arrival: 18:05+1


Seat 11A is in a mini-cabin, right behind first class and contains just two rows of seats. It makes for a very chilled experience, with no-one walking through the cabin. The seats are quite spacious and are set up and ready for you once you arrive. The menu and breakfast card is at your seat, with the amenity kit, Evian water and headphones in the convenient locker beside you.

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The new bedding is in a fabric bag located in the foot well, with the slippers in one of the seat storage areas. Crew pass by with welcome drinks while boarding is underway. As usual I chose a Champagne, which is Billecart-Salmon and one I find quite tasty. While relaxing I noted Wi-Fi is available on board, at what I thought was a reasonable price at US$19.95 for the entire flight.

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While I didn’t use the Internet service on this flight, I did use it on the return and found it quite speedy. All in all, it looked like I was in for a good flight! Breakfast cards are included with the menu and are hotel style. You tick the boxes for things you want, write in anything additional and then hang it for the crew to collect.

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Soon enough, everyone was on board and the safety demonstration took place. Sometime around here we also1 received the hot towel service and I switched the screen to the outside camera to watch the take-off. While the camera view is far from high definition, it is always kind fun to watch take-off from that angle.

By now we were in the air and it was time for supper. There were six choices for the meal, comprising Wok fried cod with supreme soy sauce, Braised Scottish prime beef cheeks with horseradish dumpling, broccolini and potato mousseline, Shrimp wonton with egg noodles in soup or a Beef burger. Lighter options were a pea soup or Pumpkin quinoa with grilled eggplant involtini and tomato sauce. I selected the cod.

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For dessert, I had the Lemon curd, almond crumble, merinque as opposed to the other options of a Cheese plate, Ice cream or Fresh fruit. Overall, I found the meal to be very good quality and just the right amount of food. It was really my second dinner as I had also had some Dan Dan noodles in the lounge and dinner on the British Airways Stockholm to London service. Full of food, I watched a movie, then prepared to sleep. Putting the seat topper on is very simple as it has a part at one end designed to slide over the top of the seat. From there, you just put the seat into bed mode and spread it out. A no brainer really!

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Since Cathay Pacific only offer pyjamas for first class passengers, I brought along a set from Qatar Airways. As I had changed into these straight after take-off, I was nice and relaxed and ready to rest. Popping the arm rest into the up position, I pulled the quilt over me and got some shut eye.

The Cathay Pacific business class toilets are located behind the mini-cabin, as it’s just not done to go forward through first class. These are a decent size and I liked using the baby change table for my clothes when swapping in and out of my pyjamas. Good crews keep the facilities clean throughout the flight and I found that to be the case here. Full marks for keeping what are often well used toilets in tip top shape!

Two hours before landing is when the mood lighting approximates dawn and people are encouraged to wake up. Breakfast service begins shortly enough, and I had chosen the Chinese breakfast, comprising of Salted chicken and mushroom congee, pan fried turnip cake with XO sauce and fruit. Other options are Western, Continental and Express, which is just pastries.

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I always find the Congee to be excellent and this was the case here. While Hong Kong style Milk Tea is not on the tick menu, there is a space to request other items and I always choose to have this as I quite like it. Prior to arrival, I asked to sample the red and white wine and this was brought with a smile. Also, I received a survey which I completed on board and returned to the friendly crew. We then landed in Hong Kong without incident and I headed to the lounge to relax before my onward connection to Sydney.

Cathay Pacific business class is an excellent way to travel. I appreciated the lighter supper meal after take-off, rather than having a multi-course feast that late at night. My only minor gripe was how warm the cabin was when it was time to sleep. It became cooler later on, which is far more conducive to sleep. The entertainment options are great, with a wide selection of things to watch. I checked out the film Easy Rider as I had heard about it but never seen it. There literally is something for everyone in the StudioCX system.

When it comes to the bedding, I found the seat topper made the seat less firm and more comfortable, while the duvet and big pillow were perfect. An interesting thing to note is the bin for the hot towels is located just ahead of the seat, so seeing the crew dumping trays full into there for wash and re-use was unexpected yet interesting.

From the food to the service, it was pretty much a flawless flight, with a seasoned cabin crew who knew what they were doing. I was very impressed! Have you flown Cathay Pacific business class before? What did you think? Remember for all the pictures that go with the report, please click here. Thank you for reading and if you have any comments or questions, please leave them below.
I do enjoy a spot of flying, especially when it's not in economy!
 
Cointrin330
Posts: 1455
Joined: Sat Jul 16, 2016 12:23 pm

Re: Cathay Pacific Boeing 777-300ER Business Class London to Hong Kong

Sun Jan 26, 2020 1:16 pm

I really like CX and their service in Business Class. The food is quite good, the seat is comfortable and private, and I've found CX flight crews to be generally quite pleasant. The cabin interiors though look very dated with a really poor selection of colors that give the product an aged feeling.
 
Kent350787
Posts: 1136
Joined: Wed May 28, 2008 12:06 am

Re: Cathay Pacific Boeing 777-300ER Business Class London to Hong Kong

Mon Jan 27, 2020 3:15 am

Thanks for your report - and anyone who gets around to doing it!

I flew CX J BOS-HKG-SYD a couple of weeks ago (773). The product is a little dated, especially the touch screens (although PE fares worse on that, especially having done A350 and then 773 in PE a couple of weeks before. the 773 PE was like jumping back 10 years).

For me, it's service that make the difference - my first sector (departing 0125) was fine, but the second sector (0840 departure) was lacklustre and I felt somewhat forgotten. Given meals being ordered at the beginning of the flight the whole thing seemed pretty random. First sector I'd happily say 8/10 for CX, second sector more like 6. Mind you, if my riesling had been chilled rather than lukewarm I may have been a little happier.

What was sort of cool was switching fomr 4 class to 3 class and being in the forward cabin, with restrooms imediately behind the cockpit.
 
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ClassicLover
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Posts: 4749
Joined: Tue Mar 09, 2004 12:27 pm

Re: Cathay Pacific Boeing 777-300ER Business Class London to Hong Kong

Sat Feb 01, 2020 10:45 am

Cointrin330 wrote:
I really like CX and their service in Business Class. The food is quite good, the seat is comfortable and private, and I've found CX flight crews to be generally quite pleasant. The cabin interiors though look very dated with a really poor selection of colors that give the product an aged feeling.


I agree with you, the service and food is very good. I'm not sure that the colours are that bad. I like the green seats, it evokes the brand. I'd be interested to see what colours you think would work better.

Kent350787 wrote:
Thanks for your report - and anyone who gets around to doing it!

I flew CX J BOS-HKG-SYD a couple of weeks ago (773). The product is a little dated, especially the touch screens (although PE fares worse on that, especially having done A350 and then 773 in PE a couple of weeks before. the 773 PE was like jumping back 10 years).

For me, it's service that make the difference - my first sector (departing 0125) was fine, but the second sector (0840 departure) was lacklustre and I felt somewhat forgotten. Given meals being ordered at the beginning of the flight the whole thing seemed pretty random. First sector I'd happily say 8/10 for CX, second sector more like 6. Mind you, if my riesling had been chilled rather than lukewarm I may have been a little happier.

What was sort of cool was switching fomr 4 class to 3 class and being in the forward cabin, with restrooms imediately behind the cockpit.


Yes, I was on one four class aircraft and the rest were three class, so I was up the front. It's not the same as being on a Boeing 747 up the front though, but that's another story altogether. I found the service on my flights to be very good across the board really. There really wasn't any fault in that way, but I guess with humans being humans, you're likely to get quite a bit of variance in the service from flight to flight on occasion.
I do enjoy a spot of flying, especially when it's not in economy!

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