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runway23
Topic Author
Posts: 2373
Joined: Sat Jan 15, 2005 2:12 am

KLM 1928 GVA-AMS Europe Select 05 January 2007

Fri Jan 05, 2007 11:14 pm

Arrived at GVA airport for my afternoon flight to GVA (KL1928) today. At checkin I enquire about an upgrade to which I am told that I should expect one at the gate. Agent is friendly and recognises platinum status and benefits.

Arriving at the gate later on, I flash my boarding pass and platinum card. Sure enough the upgrade was waiting for me there, having been printed out before by the GA. Preboarding done for elites/europe select then the rest.

On board our 733 (PH-BDD) the economy section is totally full but europe select counts 10 people for 15 seats. Seat assignments for ES were a bit weird with a family split up and middle seats occupied on one side and a whole row empty.

The purser quickly takes action and moves people around in order to free up the middle seat everywhere (except for the family traveling with a young girl).

http://i31.photobucket.com/albums/c371/timfeise/airplanepictures/KLM/IMG_8000.jpg

Once in the air seatbelt sign quickly turns off as we pass the transition altitude and service begins very quickly afterwards. Boxes are handed out with the (unique) offering being a halibut mousse and smoked salmon served with a green pea puree. Have to say the new boxes and quality are a big improvement on what was served before. Bread is handed out seperately and the french purser comes around twice offering it.

She then comes around and proposes coffee in some nice new mugs. Drink service is proposed five times on our short 1hr20 minute flight. Twice she offers newspapers to the passengers which was a nice touch also.

There where I think she did very well was contact with passengers. She spent time speaking to everyone throughout the flight, looked after the young girl well.

Whilst we were on approach to the Kaagbaan she comes to a passenger with a barf bag and hands it over to him. In it she had placed a bottle of champagne as the passenger had told her he was spending a few days in Amsterdam by himself. The way she offered it to him and the fact that she thought of it was particularly nice and certainly not something I was used seeing from KLM. Proves that there are still people who care about the airline. Sure it is probably bending the rules a bit but everyone in the cabin appreciated her service and I'm sure that passenger won't hesitate to fly with KLM in C again.

[Edited 2007-01-05 15:14:42]
 
MH017
Posts: 1475
Joined: Tue Apr 26, 2005 4:17 am

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Sat Jan 06, 2007 5:31 am

Runway23,

Liked your short trip-report a lot and must admit the C-class meal-service looks real nice for a flight just over 1 hour ! Thanks for sharing the picture and good to hear the purser did an outstanding job...

KLM and KLM cityhopper synchronized their catering product recently, and looking at it (by means of your picture), it just looks great, as well as the drink service with mugs...

That passenger won't hesitate to fly KLM in C-class again: how about you ?
don't throw away tomorrow !
 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Sat Jan 06, 2007 6:37 am

Thanks for making the effort and writting a report on the same day of travel.
Your KLM expirience sounds fantastic.

cheers: DALelite
They loved to fly and it showed..
 
runway23
Topic Author
Posts: 2373
Joined: Sat Jan 15, 2005 2:12 am

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Sat Jan 06, 2007 7:09 am

Quoting MH017 (Reply 1):
That passenger won't hesitate to fly KLM in C-class again: how about you ?

The progress they have made is quite big compared to last time I flew in C. Would I pay for C? Probably not with my own dime (with a company budget I would have no hesitation). Do I recommend it, yes.

https://www.airliners.net/discussions/trip_reports/read.main/83131

The meal (in July) then was this:

http://i31.photobucket.com/albums/c371/timfeise/airplanepictures/IMG_1888.jpg

[Edited 2007-01-05 23:11:47]
 
MH017
Posts: 1475
Joined: Tue Apr 26, 2005 4:17 am

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Sat Jan 06, 2007 8:48 pm

Thanks a lot for the pictures: it's a great way to compare the two flights !

Your most recent flight, catering-wise, looks definitely a lot better  Smile
don't throw away tomorrow !
 
ba319-131
Posts: 8317
Joined: Sat Jan 13, 2001 1:27 pm

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Sat Jan 27, 2007 12:28 am

Short but sweet report, the catering sure seems to have improved, though that was not that difficult me thinks  Smile

Rgds

Mark
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StarFlyer
Posts: 929
Joined: Thu Sep 12, 2002 10:07 am

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Sat Jan 27, 2007 2:48 am

Short but interesting report. So are upgrades a published or an unpublished benefit of platinum status? Thx!

Quoting Runway23 (Thread starter):
Agent is friendly and recognises platinum status and benefits.
Yours truly - StarFlyer
 
Jelle
Posts: 33
Joined: Tue Oct 10, 2006 1:52 am

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Mon Jan 29, 2007 7:34 pm

Just experienced the new catering myself last week. It really is much better.
 
Bofredrik
Posts: 1133
Joined: Sat Oct 30, 1999 4:17 pm

RE: KLM 1928 GVA-AMS Europe Select 05 January 2007

Tue Jan 30, 2007 5:56 am

Tks for the report but the catering is BAD!

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