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cakentennis
Topic Author
Posts: 117
Joined: Tue Oct 16, 2007 7:41 pm

Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 8:47 am

"Journey in Royalty"

Original Itinerary: ORD-AMM-DEL
Actual Itinerary: ORD-ADJ-AMM-DEL

Background
I wanted a cheap and hassle free way of getting to India in the December peak season. I looked up flights on Orbitz and noticed that Royal Jordanian had a very cheap fare for the 15th of December. I didn't want to transit through LHR or any of the major European hubs this time of the year, so I decided to go with RJ. Incidentally, the same A342 that brings us into AMM continues onward to DEL. This proved to be a curse for us.

Air India also had a lucrative option, but I decided to go with RJ given AI's famous reputation. Bad Decision.

Flight Details

RJ 264
Scheduled Departure time: 9:10pm
Actual Departure time : 6:55am+1
Aircraft : A342
Flight time : 11hr,40min
Departure : O'Hare gate 11
Arrival : Marka Airport, Amman

Before the Flight

I got up at 9am on the 15th. My friend was to drive me from my apartment to O'Hare, a 2 hour drive. I looked out the window and it was snowing heavily. Bad sign. I quickly checked the weather report and it seems a huge snow storm was heading our way. We decided to leave early to try and avoid any problems on I-65. We got to the airport by 2pm, I did a quick peak inside and noticed there was nobody at the RJ check-in desks. So, we decided to head back to the city and came back around 7pm.

At the Airport

---check-in----

There was already a line at the RJ check-in counter now, with no staff anywhere in sight. I joined the line and waited as the line got bigger and bigger. Finally, the staff appeared at the check-in counter and the line moved ahead slowly. Soon enough, passengers in the front started yelling and seemed angry, not good. When I got to the check-in desk, staff told me the flight had not arrived from Amman yet, that my pre-assigned seats were given to somebody else, despite me having called them twice the previous day to confirm my seat assignments and special meal. I didn't really complain at that point as I was satisfied I got an isle. He also gave me a food coupon worth $10.

---Security & Duty Free---

I decided to hang around the food court since the flight was late. I got a bite to eat and looked around the duty free at O'Hare, which I must say, is rather pathetic.
RJ staff told us that the flight would board at 3am. At 2am, I joined the security line and proceeded to gate 11.

---Boarding---

The aircraft came docked at the gate at 2:30am. By this time the snow storm had arrived at Chicago and the RJ aircraft looked ghostly in the snowy night. Let me also clarify that the snow storm was not responsible for the delays at O'Hare today as other aircraft were landing and departing on their scheduled times. The storm didn't affect departures until the next day.
Boarding started at 3:45am with announcements being made in Arabic first and then English. There was no proper boarding procedure vis-a-vis Lufthansa, and everybody made a dash for the gate. I was one of the last to board, inside and at my seat by 4:15 am. The captain apologized for the delay and told us that we would push back and de-ice in 15 minutes. Wrong. We pushed back at 5:00am. De-iced started 6:05am and we commenced taxi at 6:55am.


---In Flight---

Meal service started about an hour after takeoff. Despite of confirming my AVML twice, I receive a 'vegan' meal. It was really pitiful, boiled vegetables in soy sauce and too much salt served with rice. Fruits and stale bread on the side. This is when I really started to regret not having flown AI. They left on time, which is quite a surprise, and no matter what, they always give you a decent meal.

I asked for some red wine, which tasted like the disinfectant that they use at Indian Airports. I fell asleep quickly and woke up around half way into the flight. They have those old over head TV screens only in the center section. People seated on either sides could forget about 'in-flight entertainment' not that the rest of us had anything to look forward to either.

They were showing 'The last Legion' dubbed in French with Arabic subtitles. The Palestinian man sitting next to me, who hardly seemed to get any sleep at all was watching the movie with intense concentration. After the movie, he told me he didn't understand why they showed a 'Spanish' movie on RJ.

Interestingly, he told me that he was heading to Jerusalem, and wasn't allowed to fly into Tel Aviv. He always flew RJ into Amman and drove from there to Jerusalem. I asked him why, and he said that the Israelites required the Palestinians to enter Jerusalem by land and not air. Weird.

I fell asleep again and woke up around 2 hours before arrival. My meal was already on my tray table. Boiled Mushrooms and carrots, with two potato patties. Similar sides as before. I ate it simply because I didn't want to starve to death before I reached India.

During meal service, this dude sitting two seats from me, got into an argument with a female F/A. The F/A seemed very pissed off at him and was constantly yelling at him in Arabic. The passenger seemed more calm. People got up from their seats curious to find out what was going on. This went on for 10 minutes before another F/A tried to calm her down. I have absolutely no idea what the argument was about, but boy was she pissed.

Toilets were worse than anything I have ever seen in Indian Airlines. Urine was everywhere and paper towels soaked in urine/water where on the floor. I only used the toilets to wash my hands. This reminded me of how bad the passengers would have had it on IC814 when it was hijacked and kept at Kandahar for 4 days.

After the meal service the Captain announced that we wouldn't be landing at Queen Alia international Airport today due to heavy fog, and we were diverted to Marka International. Passengers started moaning like irritated cows. That's what we felt like during this entire journey. Cattle. I'm sure the passengers in crown class felt no different.


Fun at Marka

We landed at Marka International Airport, Amman at 2:37am local time. The aircraft taxied to stand and as expected, passengers started getting up even before it stopped. We waited, and then we waited some more. Finally an F/A announced that we should sit down as they ground staff had to arrange for stairs.

I had a hard time believing anything that RJ told us. They first lied to us that we were delayed because of the weather at O'Hare, which wasn't true as the flight was late to depart from Amman in the first place. Now they are telling us ground staff has to arrange for stairs, conveniently avoiding to also tell us that there are 5 other aircraft ahead of us with passengers waiting to disembark, as we found out later.

We waited inside the airplane for 2 hours, with no food or water. Let me emphasize on the lack of concern on behalf of RJ. The only time we were given water was during the meal service. A large Arabic man sitting right behind me was furious by now and was yelling very loudly in Arabic. A male F/A rushed to were he was to try and reason with him.

I found it funny that the passenger kept referring to him as 'Habibi'.

Soon after this episode, we disembarked and took a bus to the tiny hole that they call a 'terminal'.


---Marka Arrival Terminal---

At this point, I gave in to the situation and decided that anything that could go wrong, would go wrong. Once I entered the terminal, there were two counters for immigration and one desk for 'Visa',a few seats to the side, nothing else. The entire room would be no bigger than 40ft X 50ft.

There were about 40 of us who were in transit, the rest were all lined up for immigration. We were given information only if we asked for it. Here's how it was to work out. We were to hand over our passports to the airport officials, after which we would collect our bags, be put on a bus and head off to Queen Alia, where we would check-in for our respective connecting flights.

There was one Indian family of 4 and 5 other people apart from me headed to Delhi and we grouped up and tried to understand the situation better. There was way too much speculation amongst the passengers about what would happen, which only lead to more confusion. I don't really blame them, the staff never made ANY announcements for transit passengers.

---Immigration Issues---

Apparently, a few people had already handed in their passports to the airport officials who in turn refused to give them back. I found this very weird and decided to stick to my passport. It was now around 6:00 am, still dark outside, when the immigration officers asked to form a line to get our passports stamped with a 'Transit Visa' so that we could go ahead and collect our bags.

---Baggage Claim---

I came to the baggage claim area which was only 4 feet beyond the 'arrival hole', and realized that the other passengers were still waiting for the bags. We waited until 7 am and the baggage carousel finally started moving. It was tiny, old and oddly routed. Ground staff were walking ON the carousel yelling loudly in Arabic. It was apparent that there were enough people to help, but not a single person smart enough to manage the situation. Bags started appearing and we read the labels on them.

People started yelling again.

"Turkiye!!

"lufthansa!!"

Obviously, RJs bags weren't there yet. After about 30 more minutes of waiting at the carousel, the RJ staff asked the passengers to come out onto the tarmac and collect the bags from the luggage carts. I was so amused by all this. We went out side and saw three to four RJ cargo containers. There was absolutely no staff to help us. Jordanian army personnel were guarding the area. We grouped up and tried to organize as best as we could. We asked the women and children to stand aside and started to remove bags one by one and pass them down.

Some people had to wait longer as all the bags hadn't come yet from the aircraft.
At this point there was no security personnel at the area between the arrival terminal and the baggage claim area. People were moving back and forth between the immigration counters like it was nothing.

Big version: Width: 1200 Height: 1600 File size: 189kb
Passegers waiting for Luggage Cart to arrive


Turned out that my decision to stick to my passport was a good idea, I saw some passengers arguing with the airport staff about the necessity of taking their passports.


Off to Queen Alia !!

9:10 am Local Time.

By this time, I oddly began to enjoy the situation. I was going to see Jordan!!! How exciting !  Smile Too bad I couldn't take any pictures. My phone died on me, not to mention cingular is going to charge me up my ass once I get back to the States.

We boarded a Royal Jordanian bus and headed off to Queen Alia. The weather was absolutely clear and it was a beautiful day to see the country. Too bad I could only see it through the window of a bus. Everything in Jordan is brown, and there were hardly any women on the streets. Traffic is bad, and the driving sense isn't all that different than that in India.

As soon as we entered the Queen Alia Airport area, thick fog came in from all sides. Very strange that the fog only covered the area of the airport and the rest of Amman city was pristine clear. The ride lasted 45 minutes.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Flight Details
RJ 192
Scheduled Departure time: 11:40pm (16th Dec)
Actual Departure time : 4:55pm+1
Aircraft : A342
Flight time : 6hrs,30min
Departure : Queen Alia South Terminal-Gate 4
Arrival : Indira Gandhi International Airport, Delhi

Airport security at Queen Alia Intl' escorted us into the terminal. There was a security check inside the terminal before you could enter the designated area to check-in for your flight. The airport official escorted us into the area without having to go through security and we proceeded to stand in lines for check-in. We were standing in a line specially for transit passengers.

---Check-In---

All announcements were made ONLY in Arabic. I was farther ahead than the rest of the passengers heading to Delhi. I asked one of them to come up to the check-in counter with me when my turn came so we could find out what on earth was going on. When I was 4th in line, I overheard the Check-In agent argue with one of the passengers. Apparently, the check-in agent had attended to a few other passengers who were not in the line, as their flight was about to depart soon.

The check-in agent made an announcement in Arabic and I caught a few words. "Musafir...Basra...Dilli".

I heard Dilli, which I correctly assumed meant "Delhi". I then yelled " English !!!, English please !!! "

He signaled me to come up to the counter and informed me that he was closing the Delhi flight and wanted all passengers heading to Delhi to Check-In immediately. I signaled the other passenger heading to Delhi to come up and we checked-in for the flight which we were told would depart at 12:00pm sharp. Yeah sure.

I got my boarding pass and I proceeded to the immigration desk. I informed the officer that we were transit passengers from Marka International and he let us through after stamping our passports. It was around 10:30am now and boarding for RJ 192 would soon commence.

---Boarding---

At Queen Alia international, you cannot return to the main terminal once you've cleared security and entered the boarding area. Passengers for RJ 192 had been waiting at the boarding area since the previous day. They were given hope that the flight would depart in the wee hours of the morning. What a outright lie, RJ new that our A342 wouldn't arrive from Chicago until 2:30 am local time, and they also knew that there was a possibility that the flight would need to be diverted to Marka. Despite of this, they let the passengers enter the boarding area, where they'd been waiting for 12+ hours, without food, without water.

Boarding commenced at 12:15pm, but I was just glad we would be on our way to Delhi. We waited in the airplane for 2 hours and now everyone was just up in flames. The demographics of the passengers was very interesting. There were Portuguese, Spanish, French, American, Indian, Nepalese, Iraqi and Greek people onboard. Never before on a flight to India have I seen such diversity.

I started a conversation with an Iraqi man sitting next to me who was traveling with his family to India for the first time. They were visiting India for medical services that their daughter required. More and more people from the middle east come to India these days for medical services that are of superior quality and affordable prices compared to the west. I felt bad that they had to endure this crap.

A Greek man was passing around a letter addressed to the Civil Aviation Ministry of India about the treatment we were receiving from RJ. I looked at it and asked him why it was not addressed to the CEO of RJ, he looked at me and said,
" You know, I didn't really read the letter", and we both started laughing.

I re-addressed the letter, signed it, and passed it on.

Only seconds after I signed the letter, I noticed that the crew began to de-board. Then an announcement was made that the crew had refused to operate the flight because they were too tired as they had been waiting since the previous day. Understandable, but why on earth did they board the flight in the first place, and why didn't management arrange for a replacement crew before hand in light of the situation? VERY VERY bad management by RJ.

We de-boarded at 2:30 pm and returned to the much dreaded Boarding Area of Gate 4. Passengers had gone berserk, and were trying to push through security to go back into the main terminal area for food and water. I was just amazed. All this could have been averted from the get go.

Stale sandwiches which tasted like rat poop along with OJ were handed out and the passengers seemed to calm down. Within an hour the replacement crew arrived and boarded the airplane. At 4:15 pm passengers boarded the flight for the second time.

---Off to New Delhi---

The replacement crew was fast. Seat belt signs were turned on, captain ordered doors to be closed and armed. Push back started immediately, quick taxi to runaway, we overtook a Gulf air aircraft. Engines powered up, and within seconds, rotation. The passengers were applauding.

---In Flight---

I slept for most of the flight, I didn't dare try their food again. I wasn't that hungry anyway as I grabbed something to eat at Queen Alia International.

We flew over the Persian Gulf, then the Arabian sea, onto Pakistani Airspace, crossed into India. I saw the famous brightly lit India-Pakistan border. It's amazing how clear it is. We entered the NCR from the south-west passed IGI Airport, made a 180 and lined up for a smooth RW27 arrival at 2:20 am.

People started whistling and clapping loudly and it went on for 5 minutes. I've never seen people this happy at the end of a flight.

---Indira Gandhi International Airport---

Much, much better !! Very quick immigration, although passengers were dying to get ahead of each other. There were some new duty free shops. Bags came almost immediately on the wide spacious carousels, a very welcoming change from the dump that was Marka. I took my bags and went through the green channel and out into dusty smog infested Delhi.


I was glad that this Journey in Royalty was finally over!
 
Carfield
Posts: 2188
Joined: Fri Dec 19, 2003 5:49 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 9:09 am

Thanks for a report!

Sorry to hear RJ treated all of you so poorly!

I almost recommended my Aunt and her family to fly RJ on its new flight from HKG to AMM via BKK. Thanks goodness she will fly on Emirates via DXB.

Sorry to hear about your experience!

I hope the return flight will be hassle-free!

Carfield
 
SQ772
Posts: 1647
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 9:21 am

Amazing trip report. I lost count of the number of delays you had along the way...so did you arrive in Delhi 2 or 3 days after you stepped out of your house in Chicago? It's always difficult to manage flight diversions, especially to airports where there aren't any representatives from your airline. But in your case, it was obvious that alot of issues could have been smoothened if only a little bit more information was given to passengers. I could sense the total chaos throughout, and I'm surprised that no fights or murders happened along the way!! I would have been fuming mad if I were on this flight.

I guess the lesson learnt is, stick to major international hubs to transit in. Regardless of how disorganized it may be, at least there will be people who can speak some English, and there will be proper bathroom facilities and food to purchase.

[Edited 2007-12-24 01:22:13]
There's always a better way to fly...
 
levent
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 10:04 am

What a shame your flight on RJ was so bad.
I flew RJ for the first time in the end of August and my experience was so-so.
I flew in business class from Bangkok via Amman to Vienna. I was very underwhelmed with the BKK-AMM leg. It was with an old A310 with crappy seats in business and there was hardly enough space to stow away the hand luggage as there are no overhead bins over the centre rows.

The transit time in Amman wasn't too impressive either. It took ages to get through immigration and to the hotel. Only on the way back to the airport we found out that business class pax were supposed to get a private transfer instead of being crammed into an overloaded bus. The lounge at the airport was also nothing to write home about.

But the BKK-VIE flight was excellent. Great seats in business class and a very good service. Actually, your post reminded me that I never wrote a letter to RJ about this experience... oh well.
 
cakentennis
Topic Author
Posts: 117
Joined: Tue Oct 16, 2007 7:41 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 10:22 am



Quoting SQ772 (Reply 2):
I guess the lesson learnt is, stick to major international hubs to transit in. Regardless of how disorganized it may be, at least there will be people who can speak some English, and there will be proper bathroom facilities and food to purchase.

Thanks

I was very angry, but also very tired, so I just kinda gave in.
We arrived an entire day late on the 18th of December. I really don't want to fly them on the return leg and am trying to get seats on 9W.

One of the first things I did soon after I checked-in at Queen Alia was rush to the toilet !
The ground staff at Marka were not very proficient in English. An annoying thing was that all our questions were met by a simple "yes". The amount of information we had depended on how imaginative we were ! lol

[Edited 2007-12-24 02:24:15]
 
SQ772
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 12:09 pm



Quoting Cakentennis (Reply 4):
One of the first things I did soon after I checked-in at Queen Alia was rush to the toilet !
The ground staff at Marka were not very proficient in English. An annoying thing was that all our questions were met by a simple "yes". The amount of information we had depended on how imaginative we were ! lol

Haha... a few of us a.netters had a recent experience at a Korean BBQ restaurant where we had a hot plate over a gas stove. After a while, the fire on the stove died and the gas canister had to be replaced. We informed the waiter (who was from India and spoke little English) that the fire had died. He replied "Yes".... and walked away. We figured that he left to get a new gas canister ... but he never returned.
There's always a better way to fly...
 
User avatar
chrisnh
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 12:21 pm

Quoting Cakentennis (Thread starter):
Passengers started moaning like irritated cows.

I was on a flight once where they were moaning like irritated groundhogs.

Must be an eastern culture/western culture thing.

Joke aside, yours was a great report and I was just cringing at your overall experience. For people who cannot sleep on a plane, they must have been totally wiped out through this multi-day ordeal.

[Edited 2007-12-24 04:32:35]
 
cakentennis
Topic Author
Posts: 117
Joined: Tue Oct 16, 2007 7:41 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 12:30 pm



Quoting SQ772 (Reply 5):
He replied "Yes".... and walked away. We figured that he left to get a new gas canister ... but he never returned.

Ha! This reminded me of an experience in China this May. We were on a flight from Harbin to Ningbuo, I asked the F/A if she knew how long the flight was, she said, "Yes", and walked away !

Quoting ChrisNH (Reply 6):
Must be an eastern culture/western culture thing.


I wonder what they do in Turkey.
 
RP TPA
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 2:18 pm

Quoting Cakentennis (Thread starter):
the flight had not arrived from Amman yet



Quoting Cakentennis (Thread starter):
my pre-assigned seats were given to somebody else



Quoting Cakentennis (Thread starter):
we would push back and de-ice in 15 minutes. Wrong. We pushed back at 5:00am. De-iced started 6:05am and we commenced taxi at 6:55am.



Quoting Cakentennis (Thread starter):
Despite of confirming my AVML twice, I receive a 'vegan' meal. It was really pitiful, boiled vegetables in soy sauce and too much salt served with rice. Fruits and stale bread on the side



Quoting Cakentennis (Thread starter):
red wine, which tasted like the disinfectant that they use at Indian Airports



Quoting Cakentennis (Thread starter):
The F/A seemed very pissed off at him and was constantly yelling at him



Quoting Cakentennis (Thread starter):
Urine was everywhere and paper towels soaked in urine/water where on the floor

What do you expect, perfection? Sounds like nit-picking to me.   

[Edited 2007-12-24 06:19:41]
 
ba319-131
Posts: 8322
Joined: Sat Jan 13, 2001 1:27 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 3:52 pm

Wow, I've read a few negative RJ TR's, but nothing this bad!

Quoting Cakentennis (Thread starter):
The captain apologized for the delay and told us that we would push back and de-ice in 15 minutes. Wrong. We pushed back at 5:00am. De-iced started 6:05am and we commenced taxi at 6:55am.

- Yikes, that's some delay from push to taxi.

Looks like RJ have a lot of work to do. I would have expected improvments had been made, enough so that they could join Oneworld, I guess not!

Look forward to the return, either with RJ or 9W.

Rgds

Mark
111 732 733 734 735 736 73G 738 739,7M8 BBJ 741 742 743 744 752 753 762 763 764 772 77L 773 77W L15 D10 D30 D40 AB3 AB6 312 313 318 319 320 20N 321 21N 332 333 342 343 345 346 359 351 388 CS1 CS3 I86 154 SSJ CRJ CR7 CR9 CRK 145 170 175 220
 
CF-CPI
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 4:01 pm

I have heard horror stories about RJ and this only confirms it. Too bad, since their color scheme is one of the best around IMHO, and their fleet has some niceties (A310, A340-200, and the L-1011-500 way back when). They do hire f/a's from western countries and I have been told that some of them get so exasperated with working for them that they just ditch the company when they deplane at at western destination, and never return!
 
abrelosojos
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 4:14 pm

I flew RJ twice (FCO-ATH-AMM-DAC-AMM-FCO and LHR-AMM-BKK-AMM-LHR)... and after the second time vowed never to fly them again. They are such a disgrace, and their over-entitled staff really needs to get over it. AMM is a dump. For someone as pretty as Queen Alia, I would have thought they'd do better. RJ ranks as one of my LEAST favorite airlines in the world.

Cheers,
A.
Live, and let live.
 
Continental
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 4:41 pm

Excellent report. It sounds like you had an absolutely awful time! I remember standing at FRA several years ago looking out at a Royal Jordanian aircraft that was headed to AMM. I noticed the classy paint scheme with the gold crown on the tail and I thought that flying on that must be pure bliss. After reading this report, I was surely wrong.
 
Ryanair!!!
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 5:16 pm

Good lord... I felt so tired just reading your report. I do not envy what you went through and I am sorry to hear you endure such an ordeal. Seems like Murphy was hard at work!

Quoting SQ772 (Reply 5):
Haha... a few of us a.netters had a recent experience at a Korean BBQ restaurant where we had a hot plate over a gas stove. After a while, the fire on the stove died and the gas canister had to be replaced. We informed the waiter (who was from India and spoke little English) that the fire had died. He replied "Yes".... and walked away. We figured that he left to get a new gas canister ... but he never returned.

Hahahaha... and yes I was at that table that evening. The joke actually started when I was relating an incident of mine in Vietnam when i asked the waiter in a restaurant if he had an extra set of fork and spoon, of course the reply was "YES" and he never returned. So the waiter wasn't wrong, "yes we do have fork and spoons in this restaurant, but you didn't say you wanted it." LOL

Feel free to check out the trip reports I wrote about those flights I took and Part Two would be the epitome of getting lost in translation in a land of very limited English speakers!

Quoting Cakentennis (Thread starter):
I asked for some red wine, which tasted like the disinfectant that they use at Indian Airports.

Great... I have always wondered what Indian airports disinfectant tastes like! Hahah... Sorry couldn't resist.

Quoting Cakentennis (Thread starter):
Very strange that the fog only covered the area of the airport and the rest of Amman city was pristine clear.

Fog has a strange affinity with airports. One of my flights into SYD, as we were approaching a fogged up runway... our plane's engine revved up and we diverted to Brisbane. While climbing, I saw the airport covered very thickly in fog and then.... NOTHING BEYOND IT! In fact, I had a very beautiful view of Sydney city with the Harbour Bridge and Opera House all brightly lit beneath me at 6am in the morning, all pristine and clear!

Quoting Cakentennis (Thread starter):
Scheduled Departure time: 11:40pm (16th Dec)
Actual Departure time : 4:55pm+1

My goodness, I hope you bought good traveller's insurance for this trip!
Welcome to my starry one world alliance, a team in the sky!
 
semsem
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 6:26 pm

i read they had great legroom in y. i think 34 inches.
 
cakentennis
Topic Author
Posts: 117
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 7:04 pm



Quoting Semsem (Reply 14):
i read they had great legroom in y. i think 34 inches.

True. They do have very good legroom. I also forgot to mention that the A340 is by far the quietest aircraft I have ever flown.
 
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SOBHI51
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 11:04 pm



Quoting Levent (Reply 3):
But the BKK-VIE flight was excellent

I think it should be AMM-VIE
I am against any terrorist acts committed under the name of Islam
 
HUYfan
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 24, 2007 11:41 pm

Royal Jordanian is trying to turn itself round. At the end of the day, they are cheaper than a lot of their competition US and Europe-Asia via Amman, and sometimes you get what you pay for.

On saying that, their newly delivered A321/A320 fleet is immacculate. They have superb cabins and IFE. Lets just hope they get their 787s soon rather than later, by which time the service may have recieved a bit of an overhaul.

P.S in terms of their 'inadequate' cabin crew, I know for a fact that they are paid appalingly.

Regards

MIke
 
OHLHD
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RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 7:20 am



Quoting Cakentennis (Thread starter):
Background
I wanted a cheap

Maybe you should take your preferred airline ( AI obviously) the next time not only look at the price!

See ( a few parts) what you got for your cheap ticket:

Quoting Cakentennis (Thread starter):
When I got to the check-in desk, staff told me the flight had not arrived from Amman yet, that my pre-assigned seats were given to somebody else,



Quoting Cakentennis (Thread starter):
The captain apologized for the delay and told us that we would push back and de-ice in 15 minutes. Wrong. We pushed back at 5:00am. De-iced started 6:05am and we commenced taxi at 6:55am.



Quoting Cakentennis (Thread starter):
This is when I really started to regret not having flown AI.



Quoting Cakentennis (Thread starter):
They first lied to us that we were delayed because of the weather at O'Hare, which wasn't true as the flight was late to depart from Amman in the first place. Now they are telling us ground staff has to arrange for stairs, conveniently avoiding to also tell us that there are 5 other aircraft ahead of us with passengers waiting to disembark, as we found out later.



Quoting Cakentennis (Thread starter):
I found it funny that the passenger kept referring to him as 'Habibi'.



Quoting Cakentennis (Thread starter):
A Greek man was passing around a letter addressed to the Civil Aviation Ministry of India about the treatment we were receiving from RJ. I looked at it and asked him why it was not addressed to the CEO of RJ, he looked at me and said,
" You know, I didn't really read the letter", and we both started laughing.

I have flown RJ this December and I had absolutely no problem on board, in transit at AMM and at the security check-point. You probably had a lot of bad luck but IMO you got what you paid for. Bad service for a cheap ticket.
 
kiramakora
Posts: 500
Joined: Thu Aug 10, 2006 9:00 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 7:46 am

I bought a RJ ticket in 2003 for CCU-AMM-JFK and v.v. Service was so pathetic on the outbound that I paid USD 700 to buy myself a one-way ticket on a different airline. RJ is such a poor representation of Jordan.
 
airxliban
Posts: 4307
Joined: Wed Oct 01, 2003 12:14 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 7:46 am

Great report! I am sorry for the misery that you had to go through, you must have certainly been happy to reach India when you finally did!

As an ardent oneworld support I was horrified to hear that this sort of rubbish is something which still goes on at Royal Jordanian. I've flown them myself twice, between Amman and Riyadh and between Geneva and Riyadh, was not superbly impressed on either occasion but thought they were OK.

Quoting OHLHD (Reply 18):
You probably had a lot of bad luck but IMO you got what you paid for

What he paid for was a ticket on Royal Jordanian between Chicago and Delhi, scheduled to leave at 9pm on the 15th of December, connecting through Amman, and an ongoing flight to Delhi at 11:40pm on the 16th. Instead, what he got was about an 18 hour delay and 3 days of miserable travelling! How is that what you get what you pay for! You might say that the rubbish service is 'you get what you pay for' but in my humble opinion there is no excuse for the incredibly poor way in which RJ handled the situation.
PARIS, FRANCE...THE BEIRUT OF EUROPE.
 
abrelosojos
Posts: 4323
Joined: Sun May 29, 2005 6:48 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 7:48 am

Quoting OHLHD (Reply 18):
I have flown RJ this December and I had absolutely no problem on board, in transit at AMM and at the security check-point. You probably had a lot of bad luck but IMO you got what you paid for. Bad service for a cheap ticket.


= A little too harsh.

Quoting AirxLiban (Reply 20):
What he paid for was a ticket on Royal Jordanian between Chicago and Delhi, scheduled to leave at 9pm on the 15th of December, connecting through Amman, and an ongoing flight to Delhi at 11:40pm on the 16th. Instead, what he got was about an 18 hour delay and 3 days of miserable travelling! How is that what you get what you pay for! You might say that the rubbish service is 'you get what you pay for' but in my humble opinion there is no excuse for the incredibly poor way in which RJ handled the situation.


= I could not have responded any better.

Cheers,
A.

[Edited 2007-12-24 23:49:53]
Live, and let live.
 
karan69
Posts: 2729
Joined: Mon Oct 04, 2004 7:57 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 8:18 am

Hi, i a must say a very impressive and well written TR, i read it wit particular interest as i was contemplating taking a flight on RJ for the sake of flying the A340-200,

How was the aircraft on a whle btw,

Real sorry to hear about your experience though.

Quoting Cakentennis (Thread starter):
I asked for some red wine, which tasted like the disinfectant that they use at Indian Airports.

Dont tell me you have tasted disinfectant  wink 

Quoting Cakentennis (Thread starter):

At this point, I gave in to the situation and decided that anything that could go wrong, would go wrong

thats the best spirit to have

Quoting Cakentennis (Thread starter):
Despite of this, they let the passengers enter the boarding area, where they'd been waiting for 12+ hours, without food, without water.

That is real pathetic any other carrier even a start up would have shown some sort of consideration

Quoting Cakentennis (Thread starter):
There were Portuguese, Spanish, French, American, Indian, Nepalese, Iraqi and Greek people onboard. Never before on a flight to India have I seen such diversity.

That really is a lot of diversity, least of all expected and that too via AMM.

Looking forward to the next segment be it on RJ or 9W

Karan
 
OHLHD
Posts: 2903
Joined: Fri Dec 03, 2004 6:02 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 8:27 am



Quoting AirxLiban (Reply 20):
What he paid for was a ticket on Royal Jordanian between Chicago and Delhi, scheduled to leave at 9pm on the 15th of December, connecting through Amman, and an ongoing flight to Delhi at 11:40pm on the 16th. Instead, what he got was about an 18 hour delay and 3 days of miserable travelling! How is that what you get what you pay for! You might say that the rubbish service is 'you get what you pay for' but in my humble opinion there is no excuse for the incredibly poor way in which RJ handled the situation.



Quoting Abrelosojos (Reply 21):
A little too harsh.

OK, maybe a little to harsh but when you start your travelplans with: I want to fly cheap, then having one misery after another, I do not accept complaints. Stick to your airline, pay the extra money but don't complain if everything goes wrong.

I fully agree that RJ handled the situation in a bad way, no doubt about it.
 
abrelosojos
Posts: 4323
Joined: Sun May 29, 2005 6:48 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 8:34 am



Quoting OHLHD (Reply 23):
Quoting AirxLiban (Reply 20):
What he paid for was a ticket on Royal Jordanian between Chicago and Delhi, scheduled to leave at 9pm on the 15th of December, connecting through Amman, and an ongoing flight to Delhi at 11:40pm on the 16th. Instead, what he got was about an 18 hour delay and 3 days of miserable travelling! How is that what you get what you pay for! You might say that the rubbish service is 'you get what you pay for' but in my humble opinion there is no excuse for the incredibly poor way in which RJ handled the situation.



Quoting Abrelosojos (Reply 21):
A little too harsh.

OK, maybe a little to harsh but when you start your travelplans with: I want to fly cheap, then having one misery after another, I do not accept complaints. Stick to your airline, pay the extra money but don't complain if everything goes wrong.

I fully agree that RJ handled the situation in a bad way, no doubt about it.

= Let me reiterate what AirxLiban mentioned ... the guy paid a cheap ticket for a transport from ORD to DEL under the contracted terms and conditions. I think the OP is mature enough to understand that his paying cheaply would not get him a 9W experience. However, IRRESPECTIVE of how cheap it is ... OP expected to arrive in DEL on the said contract, and did not receive the same. He has every right to whine.

Cheers,
A.
Live, and let live.
 
cakentennis
Topic Author
Posts: 117
Joined: Tue Oct 16, 2007 7:41 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 9:19 am



Quoting OHLHD (Reply 23):
Stick to your airline, pay the extra money but don't complain if everything goes wrong.

I think you're cutting RJ way too much slack. I know that passenger co-operation helps a lot during a crisis, but the real issue in this case was that there was no proper management. Notice, that I said that there were enough people to help, but they lacked proper leadership. I completely blame RJ management for this.

Secondly, I didn't get what I paid for, and honestly, the ticket wasn't all that cheap either, I happened to buy it months in advance. Providing passengers with water to keep them hydrated is not a luxury that should be denied to Y passengers. What about people in crown class? They obviously paid a lot more than we did, did they deserve the same treatment?

What airline forces the passengers to come out on the tarmac and collect their bags from the luggage containers ? We organized ourselves and co-ordinated the bag movements, while RJ staff watched from the platform.

There is absolutely no excuse for the way the treated us, not to mention the passengers of RJ 192 who remained without food and water for 12 hours in the boarding area of gate 4.

I tried to be as unbiased as I could while writing this report, believe me, it really was as bad as it sounds.
I flew RJ in 99' and their service was a lot better back then, I expected them to be a lot better this time along since they're part of oneworld. Oh well...

Quoting Karan69 (Reply 22):
i was contemplating taking a flight on RJ for the sake of flying the A340-200,

This was one of the reasons I decided to fly RJ. The A342 is a very quiet aircraft and RJ's Y class configuration is very comfortable indeed.

Quoting Kiramakora (Reply 19):
I paid USD 700 to buy myself a one-way ticket on a different airline

I've decided to ditch RJ on the return, I'm going to fly 9W to LHR and Virgin to Chicago.
 
OHLHD
Posts: 2903
Joined: Fri Dec 03, 2004 6:02 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 12:18 pm



Quoting Abrelosojos (Reply 24):
the guy paid a cheap ticket for a transport from ORD to DEL under the contracted terms and conditions. I think the OP is mature enough to understand that his paying cheaply would not get him a 9W experience. However, IRRESPECTIVE of how cheap it is ... OP expected to arrive in DEL on the said contract, and did not receive the same. He has every right to whine.

´
Maybe I expressed myself a bit wrong here. I have learned that flying with the airlines you know gets you (most of the times) to your destination. However of course if you face such huge delays and have such incompetent staff ( or not even present staff) it is of course much more you get then what you paid for.

I had no intention to go at you Cakentennis.  Smile Sorry for that

Quoting Cakentennis (Reply 25):
I completely blame RJ management for this.

Definitely!  Smile It is a good choice I guess for you to switch airlines especially if you had such an experience.
 
wouwout
Posts: 59
Joined: Tue Dec 25, 2007 11:14 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Dec 25, 2007 12:46 pm

Best trip report of 2007. Most entertaining anyway. Congratulations... I can understand it sort of became funny after a while. I had a 35 hour delay in Lanzarote once, we ended up going in and out of the plane again for 5 times. That became funny as well. Especially when the captain was talking to the passenger with his small megaphone in the terminal, trying to calm everybody. And then the airport closed an suddenly all the lights went out. Anyway, that's a different story.... I might post it one day.
 
User avatar
Qatara340
Posts: 1692
Joined: Mon May 29, 2006 2:07 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Wed Dec 26, 2007 2:57 pm

Although there were no pictures, this trip report really makes you imagine the situation. I am glad you finally made it to your destination safely--even though belately!

Excellent trip report, and will make me look out for RJ in the future.
لا اله الا الله محمد رسول الله
 
[email protected]
Posts: 184
Joined: Wed Jan 31, 2001 2:32 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Wed Dec 26, 2007 8:42 pm

Thanks for the trip report. I agree with Wouwout... This is one of the best trip reports of 2007!
"Looks like I picked the wrong week to quit sniffing glue." Steven McCroskey, Airplane!
 
jafa39
Posts: 4320
Joined: Wed Mar 23, 2005 2:14 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Thu Dec 27, 2007 4:05 am

OMG!!!! You did the right thing...resign to your fate and take it a step at a time....don't think I would fly RJ by choice after reading this.
We, the undersigned, do hereby consent.....
 
B747forever
Posts: 13878
Joined: Mon May 21, 2007 9:50 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Thu Dec 27, 2007 1:39 pm

Wow, just amazing.!!!

Didnt know that RJ was a so bad carrier.

I am really shocked about this.

So how will you handle the return sector???

Looking forward to read that!!!




Thank you for sharing

B747forever
Work Hard, Fly Right
1052 flights/294 airports/180 airlines
 
ronerone
Posts: 1464
Joined: Wed Aug 18, 2004 4:56 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Thu Dec 27, 2007 11:22 pm

What an amazing report. There was absolutely no requirement for pictures (although they would have been a bonus) as your writing style truly provided the visual effect.

Being a Jordanian (and a Oneworld member), i am quite embarrassed at the level of service you have recieved from RJ. This is more so after they have claimed to have improved their level of service. What you have experienced, is typical RJ / ALIA style of service circa 1990's and prior. Ever since their restructure, their joining of Oneworld, and their privatization, i have heard 'better' stories, some of them actually extremely positive. However, recently has been a different case, as your story is not the only negative one, especially on the ORD flight. It still seems that when things go wrong at RJ, they REALLY go wrong.

While i haven't flown RJ in the past several years, i believe they have been focusing most their resources on their narrowbody fleet. This mostly includes their regional network, in addition to some European destinations served by those new aircraft. This is where, i suppose, you would see the new and improved RJ. However, the remainder of RJ's network (that served by the widebody fleet) seems to be neglected. Perhaps this will be the case up until the 787's take over the A342's, and up until the A310's are fully replaced. Let's face it, as beautiful as these A310's look on the outside, they are, by now, horrid on the inside. Nevertheless, Having said all this, your experience also is a clear indication of poor management by the airline, and that is definitely not something any customer should pay for.

I am however quite interested to fly the A342.

Thanks a lot for sharing. Great TR!

Regards,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
N503JB
Posts: 291
Joined: Sat May 13, 2000 3:49 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Fri Dec 28, 2007 3:32 am

Thanks for your excellent TR.

I gonna onboard 29Dec BKK-AMM A310-300, I believe I must lower my own expectation first.  Cool

Cheers
HKIA Ramp Spotters
 
okees
Posts: 358
Joined: Tue Sep 20, 2005 2:41 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Sat Dec 29, 2007 9:06 am

Oh man, this isnt the best time to read this as i am flying AMM-YUL via RJ. At first i was dreading the 12 hour flight, but now.. bad service on a 12 hour flight with a possibility of unlimited delays. Should have stuck to AF!!
mobs jakis
 
User avatar
ClassicLover
Posts: 5207
Joined: Tue Mar 09, 2004 12:27 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Sun Dec 30, 2007 2:11 pm



Quoting Levent (Reply 3):
I flew in business class from Bangkok via Amman to Vienna. I was very underwhelmed with the BKK-AMM leg. It was with an old A310 with crappy seats in business and there was hardly enough space to stow away the hand luggage as there are no overhead bins over the centre rows.

I wouldn't worry about that, RJ have just refurbished the A310s. Lie flat J seats like on the A340s, PTVs and so on. That means the service in the summer (310) will now have the same or better quality than the winter service (340).

Quoting Kiramakora (Reply 19):
I bought a RJ ticket in 2003 for CCU-AMM-JFK and v.v. Service was so pathetic on the outbound that I paid USD 700 to buy myself a one-way ticket on a different airline. RJ is such a poor representation of Jordan.

I'd hardly say that an experience from 2003 is meaningful here... mostly because they've since joined oneworld and won a swag of awards for the changes in their service levels.

Quoting Okees (Reply 34):
Oh man, this isnt the best time to read this as i am flying AMM-YUL via RJ. At first i was dreading the 12 hour flight, but now.. bad service on a 12 hour flight with a possibility of unlimited delays. Should have stuck to AF!!

Don't worry about it - I flew RJ LHR-AMM-BKK in April 2007 - A310 and A340. Superb cabin crew, great food, on-time flight - nothing wrong with them at all.
I do enjoy a spot of flying, especially when it's not in economy!
 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Sun Dec 30, 2007 4:33 pm

Every airline can provide great service when everything runs smoothly...however, the mark of a good airline is one that takes care of passengers' needs and well-being during flight disruption and ensures that inconveniences are minimized.
There's always a better way to fly...
 
Khaleej777
Posts: 62
Joined: Wed Jun 27, 2007 4:08 am

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Sun Dec 30, 2007 6:50 pm

Sincere commiserations on a real rotter of a trip, Cakentennis, but thanks for being a good enough sport to tell us all about it, and with such good humour too! Hope no one from Ryanair is reading about you having to unload your own bags - that could be their big new idea for 2008. I also hope your experience is not representative of RJ - otherwise how on earth did they get in to Oneworld?

Wishing you a much more enjoyable and problem-free return journey.
cheers, Khaleej777
 
cakentennis
Topic Author
Posts: 117
Joined: Tue Oct 16, 2007 7:41 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Mon Dec 31, 2007 6:47 am



Quoting Wouwout (Reply 27):
Best trip report of 2007. Most entertaining anyway. Congratulations



Quoting QatarA340 (Reply 28):
, this trip report really makes you imagine the situation.



Quoting [email protected] (Reply 29):
Thanks for the trip report.

Thanks Guys !

Quoting B747forever (Reply 31):
So how will you handle the return sector???

I tried booking tickets on 9W, but I'm only wait listed so far, looks like I'll be flying RJ on the 5th of Jan. I'm hoping they'll be better on the return leg. I'm looking forward to witting a more positive trip report with pictures this time around.

Quoting Ronerone (Reply 32):
There was absolutely no requirement for pictures (although they would have been a bonus) as your writing style truly provided the visual effect.

Thanks, I'm definitely going to take more pictures on the return leg.

Quoting Okees (Reply 34):
this isnt the best time to read this as i am flying AMM-YUL via RJ.

Trip report !

Quoting SQ772 (Reply 36):
however, the mark of a good airline is one that takes care of passengers' needs and well-being during flight disruption and ensures that inconveniences are minimized.

I agree, as I mentioned before, it was mostly the utter lack of proper management that made the situation a negative experience.

Quoting Khaleej777 (Reply 37):
but thanks for being a good enough sport to tell us all about it, and with such good humour too!

Thanks Khaleej.  Smile
 
okees
Posts: 358
Joined: Tue Sep 20, 2005 2:41 pm

RE: Royal Jordanian: ORD-AMM-DEL, Never Again!

Tue Jan 01, 2008 6:08 pm



Quoting Cakentennis (Reply 38):
Trip report !

Expect one on the 3rd or 4th!
mobs jakis

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