MHTripple7
Topic Author
Posts: 591
Joined: Fri Feb 29, 2008 12:17 am

Why Must AA Be So Difficult? (Many Pix/Vid)

Tue Jun 17, 2008 8:39 pm

First off, I would like to say that our problems were experienced mainly with American Eagle. However, since AA sells tickets on behalf of MQ, I believe that they must take most of, if not all the responsibility for the actions of American Eagle.

Also, I'm sorry about the poor quality videos. I was trying out a new video camera and the quality decreases ALOT when uploaded to YouTube.

Introduction

Back in early May, my family decided that we wanted to take a short vacation to the Bahamas. We have some friends that invited us to stay with them who have a house near
Marsh Harbor, Bahamas (MHH). We had relatively few options departing from TPA, and found that simply going through MIA on AA would be the easiest and cheapest. Looking online, I found that we could go through MIA with a 1:15 connection time. While I usually prefer to have longer connections, this was our only option as there is only daily flight to MHH from MIA. Booking on aa.com was very simple and easy, however we were not able to get seats on the flight to MHH as it was already overbooked a month out.

So, our original itinerary looked like this:
AA1451 - Depart TPA at 09:25, Arrive MIA at 10:25
AA4963 - Depart MIA at 11:50, Arrive MHH at 13:06 *Operated by MQ

Check-in at TPA

As usual, the staff at TPA were friendly and polite. We decided to attempt to use the self-service machine but that failed since we have two people of the same name traveling in one party. Why can't you enter passport information online on AA? I know you can do that on BA and AF. Anyway, a friendly agent soon helped us and got us all checked in to MHH. She was also able to get us seats for the next flight which was nice. She told us our gate number and wished us a pleasant flight. So far, so good!

Boarding Pass


AA check-in area


US check-in as I was going up the escalator to the departures level


The people mover station to the F concourse


Some UA (Ted) A320's while on the people mover. I guess we won't be seeing this for much longer.


News of the Delay

Security was easy enough and took no more than 10 minutes. Shortly after, I made my way to the departure screen to see that our flight has been delayed to 10:38. This would mean that we would have roughly ten minutes in MIA to connect. Not too realistic if you ask me. A huge line began to form at the gate so that PAX could be rebooked on later flights. While waiting in line, we talked with an extremely friendly AA flight attendant who was dead heading to MIA so that she could work flights to South America.

Also, we realized that the estimated departure time had been moved back to 10:23. This would allow for a more realistic connection in MIA. When we got the counter, the friendly agent told us that our arrival gate was very close to our departure gate. She assured us that we should be able to make it and that she would let American Eagle know we're coming.

Also, I would like to note that along with our party of 4, there were also 2 people connecting to the MHH flight from AA1451.

F concourse:




Gate:


The gate agent announced over the PA that the flight was completely full and that 125 people had very tight connections in MIA. She stated that she told operations in MIA about our situation.

This Ted A320 was sitting in this spot for over an hour. I have no clue as to why.


A US 734 at the gate


Nice


An AA MD-80 to DFW


Our 737-800 finally arrives from MIA!


Shortly after, the gate agent announced the arrival of our aircraft and said that they have an extra cleaning crew and will turn the aircraft around as fast as they can. Boarding started at about 10:00 I believe.

Airline: American Airlines (AA)
Aircraft: Boeing 737-800
Flight: AA1451
Scheduled Dep Time: 09:25
Actual Dep Time: 10:24
Reg: N950AN
Load: 97% - Some people offloaded themselves from the flight
Seat: 7A

Departure

We settled in our seats and listened to the cabin crew tell all the PAX to get seated as quick as possible so that we could all make our connections.

The captain welcomed us on board and apologized for the delay stating that there was a mechanical delay in MIA that must be taken care of. Ok, completely understandable so no problem there.

We began our taxi the runway which was a short one




What is this guy doing?


A video of the departure. Sorry for the poor quality the window was very dirty.


Flying the GANDY1 departure


MacDill AFB


Cabin views


]





Climbing to FL240


Cruise

Meal service. It was so amazing, maybe even the best service I've every had on a plane.


But seriously, the cabin crew just hid in the galley the whole flight. There was absolutely no service. Oh well, it's only a 40 minute flight.

Arrival

Not too long after, we started our descent into MIA. The captain gave us some information about our arrival, etc.

Beginning the initial approach


Landing video. Once again, I apologize for the quality.


The ground scene in MIA




Our arrival gate was gate D37 IIRC. As we were pulling into the gate, the pilot told us that this was known as a tow in gate and that the aircraft must be towed in to the gate due to the proximity of other aircraft. As soon as he stopped the aircraft and turned off the engines, EVERYONE stood up and began getting their luggage. The F/A's immediately told everyone to sit down as we can't be towed until everyone is seated.

As soon as the aircraft was finally parked at the gate, everyone stood up and we prepared to make the run to our next gate. It was now about 11:29 so we had a good 20 minutes....or so we thought.

Incompetence at MIA

After exiting, we (along with the two other PAX) jogged to the American Eagle area to catch our MHH flight. During our run, I got these shots of the MIA terminal




As the 6 of us arrived out of breath at the gate for our MHH flight, an American Eagle agent rudely told us that the flight was closed. We responded by telling her that the flight doesn't depart for Marsh Harbor until fifteen minutes from now. It was 11:35 and we missed our MQ flight that departs at 11:50.

The agent responded by "All flights close seventeen minutes before departure". We continued to explain to her that we came from an AA flight and had no control over when we arrived but she still wouldn't budge.

I have to say that I was not happy at all to hear this. I've heard fifteen minutes, ten minutes, and even thirty minutes but never 17 minutes. Maybe I'm just angry I missed a flight by two minutes but still I've never been on a domestic U.S. flight where the gate closed 17 minutes before the scheduled departure time. We then asked if she could do anything possible to help us out and she replied by saying "There's nothing I can do, go the customer service desk over their where they'll just tell you the same thing I told you"

As we sprinted to the customer service desk, we were joined by three other passengers who were supposed to be on our flight who just had the same thing happen to them. So the ATR 72 was about to leave without nine passengers who arrived on time for their flight. I'm starting to think that the flight may have bumped a couple of us off as it was overbooked and they aren't telling us that.

At the American Eagle customer service desk, the nine of us were frantically begging the agents to let us on the flight and stated that we were told the flight would be held.
The response:
"Not gonna happen, our flights must leave on time and we were not told to hold the flight"
Our response all in unison:
"The flight will still leave ontime if you let us on"

The other three that joined us had family members on the flight as they were somehow separated. They decided that they would call their family members and get them to inform the crew on board of our situation since no one on the ground was helping. Keep in mind the aircraft has not departed as we have not reached the scheduled departure time yet.

About three minutes later, they reported that their family members on board had notified the pilot of the situation and that they are figuring out what to do. We then learned that the pilot decided that he will let only four passengers on the aircraft due to weight restrictions. How is this possible when the flight is about to leave without nine passengers. Anyway, we all jog over to the gate where the gate agent sees all nine of us hoping to get selected.

Her reaction:
"I thought there were only four people who were denied boarding. I cannot let anyone on now since there are nine of you who want to get on"
Our reaction:
"Can you at least let the separated family on since there are only three of them?"
Her response:
"No I cannot"

After more debating, we ran back to the service desk where we explained to them that the pilot said they could let four people on.

The agent phoned MIA ops where they told her that she can let only three passengers on the flight. All nine of us decided that the three passengers separated from their family should be the ones to go as they were the only party of three out of us nine. So the agent printed out their boarding passes and escorted them to the flight. Why may I ask could they not do this 10 minutes ago?

So, it doesn't look like we're going to MHH today. All flights including those on UP are overbooked. Our only option would be to take the flight to MHH the next day. Since our vacation was going to be short as it is, we decided that it wouldn't even make since to go the the Bahamas and we would just go back to TPA.

The agent got us boarding passes back to TPA on a 14:20 flight and we went back up to get some lunch as we were starving.

To be fair, the customer service agents working the service center were somewhat friendly enough and seemed to trying. The gate agents, however, had a completely inexcusable attitude and I honestly don't know why they were hired in the first place.

The American Eagle gates


Where the 'excellent' customer service comes from
]

Everything's Not So Bad Afterall

As I was eating a pizza, my father called our friends to tell them that we weren't going to make it to the Bahamas as a result of what just happened. Our friends still wanted us to come down so they told us they would check with Flight Options and see if they could fly us private to MHH. Hearing this, I could not help but being overjoyed. I had flown on a private jet once before with another friend of mine and it was amazing.

My dad's friend soon called back saying that everything had been taken care of and that we are scheduled to depart to MHH from the Signature terminal at 15:00.

But first, we had to get our tickets with AA figured out since we still wanted to do the return journey with AA.

We made our way to Admirals Club where we explained our situation to an extremely friendly AA agent in the ticketing area. She told us that they are having a lot of problems with MQ as they often leave 30 minutes early leaving passengers stranded. She said that she would give us a refund for the flights we didn't use and that we may even be able to be compensated more. Honestly, I'm somewhat surprised we got any compensation at all. AA needs way more of these kinds of people. Seriously, she was one of the better airlines employees I've encountered.

After about 30 minutes of her working on our ticket alone, we made our way to ground transportation to go to Signature.

View from the taxi cab


Signature




Our aircraft


The pilots then met with us and briefed us about the flight to MHH. They were both very friendly and one of them used to fly 737-200's for MetroJet until they retired them.

We soon boarded and it began to rain


Airline: Flight Options
Aircraft: Beechjet 400A
Flight/Callsign: N438LX
Reg: N438LX

View of the wing from inside the cabin


Cabin




Takeoff video - the departure was extremely turbulent


Climbing


Safety Card


View of the cockpit


I talked with the pilots about our route and such, and they said that we have to go VFR under 5,000 feet since there is no ATC to vector us into MHH. Sounds fun!

Cruising


The descent was uneventful and the pilots were vectoring themselves in on their own. We landed on runway 09 and here is the video. We used up the whole runway!


A UP Dash 8 about to depart


Shot of the aircraft in MHH. There were several other private jets sitting on the tarmac.






Clearing immigrations was extremely easy and we were soon on our way to our friends house.

*Continued Below*
 
MHTripple7
Topic Author
Posts: 591
Joined: Fri Feb 29, 2008 12:17 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Tue Jun 17, 2008 8:44 pm

After a fantastic few days of snorkeling, boating, and jet-skiing, we unfortunately had to return home. We arrived at Marsh Harbor Airport by first taking a boat to the boatyard and then hopping on a taxi to the airport. As you can see, this airport is not big at all and the waiting area is outside.








Check-in was surprisingly fast considering that we were in the Bahahamas. When we asked the agent whether our flight was on time, she responded by telling us that she didn't know.

This is the whole check-in area at MHH for all airlines that serve the airport. The MQ check-in is to the right of the UP area.


I went back outside to watch the ramp and saw this airline called Yellow Air Taxi.


Shortly after, a delay of about an hour was announced for the flight. I guess they found out where our aircraft was lol. Good thing we have about a three hour connection in MIA as we would have missed the earlier flight to TPA.

Airline: American Eagle
Aircraft: ATR 72
Flight: MQ4964
STD: 1:38 PM
ATD: 2:30 PM
Seat: 11D
Load: 98%

Boarding started at about 2:00. But they acutally just herded us out on to the tarmac while they continued to clean and prepare our aircraft.




After about 15 minutes of standing about 30 yards away from the aircraft, they gave us the ok to board.




The crew didn't apologize for the delay or anything. Our welcome announcement consisted of asking for a volunteer to move back to the aircraft.

At about 14:30, the engines were started and we taxied onto the runway and backtracked to other end.








This runway is in desperate need of repair or replacement. This takeoff was the bumpiest I've ever experienced.




A cabin crew member then announced that there may be a beverage service depending on the weather.

The pitch was tight




About 40 minutes into the flight, the captain announced our descent into MIA












We taxied to our parking stand and waited there for about 20 minutes for the ramp workers to come out and help us park the aircraft. Once parked, we waited another 10 minutes for them to open the main door.

There was no service to talk about on this flight. The cabin crew had poor attitudes and never smiled the whole flight. Shame.

Transit at MIA
Clearing passport control and customs was fast and we found ourselves in the international check-in area. Since we already had our boarding passes, we just re-cleared security.



Once again, the staff working at the Admirals Club were very good and polite. The MIA Admirals Club is very nice.


We went to gate 30 minutes before departure.

Welcome to MIA  


Airline: American Airlines
Aircraft: Boeing 737-800
Flight: AA1870
STD: 18:30
ATD: 18:34
Load: 100% (Oversold)
Seat: 25F

We were welcomed on board by two friendly F/A's. What a difference from American Eagle already.








I wonder why the spoilers are up?




Takeoff video




Once again, absolutely no service. No food, drink or anything.

Pitch


I thought this shot was kinda cool. Not sure why




The captain then announced our descent into TPA and informed us that we would be approaching the airport from the north.





Landing video on runway 18L.



Conclusion

Mainly associated with outbound flights:
You can defend AA and MQ all you want, but there's simply nothing to explain the rudeness of the MQ gate agents. I understand that policies must be upheld, however it just doesn't make sense to me to tell nine passengers that they have missed a flight that departs in 15 minutes. They made no effort to locate us at all. I mean they could've announced our name over the PA but they didn't. They could have escorted us from one gate to next but they didn't. I know it's possible because I've seen other airlines such as AF do this. I've even been on an AZ flight that did this. We should have easily been able to make this connection but oh well.

But I must say, the situation did turn out for the better as I ended up flying private, which was an excellent and unforgettable experience.

Overall:
After this experience with American Eagle, we will be apprehensive with booking with them again as this was not a pleasant experience. While I still have faith in AA mainline, I would advise everyone to think twice, or even three times before booking a flight with American Eagle as there seems to be a huge difference in terms of service between the two.

[Edited 2008-06-17 13:46:15]
 
albird87
Posts: 566
Joined: Mon Jul 10, 2006 7:15 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Tue Jun 17, 2008 10:49 pm

Hey nice little TR and what luck with the N438LX! I have worked with them down here as they are regulars! good guys the pilots! What did u think of the BE40? I havent actually had the chance to be on one of these but had the pleasure of a LJ45 once which was very cool apart from a sofa seat that was laid up along the side of the aircraft and when the plane took off, everyone on it sort of slid off the seat! was very funny!
Shame about your poor experience with MQ, however i think that AA were very kind with the refunds!
However MQ flights regularly leave MIA near the MTOW and not have many people on board! Its all about the cargo and fuel reserves needed for these short strips sometimes.

Quoting MHTripple7 (Thread starter):
What is this guy doing?

It looks like the guy is doing a routine inspection of the airfield making sure there are no FODs and that all the lights are working and that there are no significant cracks in the taxiway and runway. Usual procedures done at every airport.

Once again nice TR! love little reports through the AA mammoth at MIA!
 
User avatar
Group51
Posts: 41
Joined: Sat Nov 24, 2007 11:10 pm

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Tue Jun 17, 2008 10:56 pm

Wow, I flew LIAT from Barbados to St. Lucia last month. I think that was 30-40 mins flight, and we got a trolley service with a free soft drink. I'm suprised Americans put up with such paucity of service. Earlier in May I had a BA morning flight from LHR T5 to Edinburgh, and we got a full English breakfast. Horses for courses I guess.
 
Ryanair!!!
Posts: 4127
Joined: Fri Mar 01, 2002 8:55 pm

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Wed Jun 18, 2008 12:29 am



Quoting MHTripple7 (Thread starter):
Meal service. It was so amazing, maybe even the best service I've every had on a plane.

Hahahahahaa.... Where was it catered out from? Delicious?

Sorry to hear about your experiences with AA. As much as I would like to bitch about the service levels of US-based carriers, I did have a good one with (ironically) the ground agents of NWA in SFO.

I must have been jet lagged because I arrived from Narita the day before at 0815 and I mistook that for my departure time the next day for my domestic flight to MSP (0740H). Needless to say my face went pale when they told my at check in I only have 20 mins and I have to RUN for my plane. The check in agent then asked someone to cover for her, while she ran with me as she shouted into her walkie talkie "Hold the gate, I have one more..."

She even managed to run me ahead of the security line. As I huffed into the DC10, the doors closed behind me and I didn't have a chnce to thank her.

So while I am quick to assume service levels have plummetted to rather abysmal levels, I am sure there are still some gems in the pack worth a mention and perhaps a medal or two.
Welcome to my starry one world alliance, a team in the sky!
 
DL WIDGET HEAD
Posts: 1469
Joined: Wed Apr 12, 2000 8:18 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Wed Jun 18, 2008 1:46 am

I enjoyed your TR a lot. It was well written and the pictures and video were good IMO. It's amazing that you could get those MIA interior termianl shots whilst racing to your gate.

I'm not trying to play devil's advocate or defend AA but I do think that passenger's don't always know the logistics involved with flight operations. In this case, from your perspective as a passenger, you deemed the situation as "AA's incompetence" but I see it as is an unfortunate delay that caused you to miss a flight. Of course, there's no excuse for rudeness so I can't speak to that but, if the agent keeps telling you that there's nothing he/she can do, that it's too late, etc, and the passengers keep pressing the agent, I can understand (not agree with) the agent getting a little frustrated as well. That being said, here's some of my observations about your experience:

When the delay was made known to you in TPA, the agent said:

Quoting MHTripple7 (Thread starter):
the friendly agent told us that our arrival gate was very close to our departure gate. She assured us that we should be able to make it and that she would let American Eagle know we're coming.

You said:

Quoting MHTripple7 (Thread starter):
we were told the flight would be held.

Letting Eagle know you were coming and stating that the flight would be held are two very different things. Did an AA agent actually say that the flight would be held? Also, if I'm not mistaken, Eagle flights at MIA depart from a remote pad. I believe you have to catch a connection bus from gate D-35 and therein lies one of the main reasons for closing an Eagle flight from MIA 17 minutes (albeit a strange number) before departure and the crux of your inconvenience.

Since the remote stands for Eagle flights at MIA is well, remote, it does take time to traverse this distance and apparantly Eagle has decided that 17 minutes is the absolute minimum time to show up for an Eagle flight in order to process the passenger, the paperwork (in this case INTL p/w), and still ensure an on-time departure. There are a multitude of reasons for them not to hold the flight, all of which you as the passenger do not agree with nor understand, but from the airline's perspective makes sense and in many cases is the only logical course of action. Here's just a few, the crew may be running out of duty time, by delaying the outbound flight from MIA it may snowball and delay the return trip to MIA containing 70 or so high revenue INTL connections to Europe, South America, and beyond, since the p/w had been generated already and fuel assigned based on the fact that 9 fewer passengers would be travelling, then fuel trucks would have to be called out, perhaps weather was an issue, etc, etc. It's a shame that you had this experience but there's more to it than an airline simply NOT wanting to cooperate with you or being "incompetent" in your opinion. Unfortunate as this might be, these things happen all of the time.

[Edited 2008-06-17 18:51:46]
 
usair320
Posts: 909
Joined: Mon Nov 10, 2003 9:53 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Wed Jun 18, 2008 2:02 am



Quoting MHTripple7 (Thread starter):
Nice

How does an airline with a hub in PHL egg on another team from another city?? haha jk

Quoting MHTripple7 (Thread starter):
A cabin crew member then announced that there may be a beverage service depending on the weather.

????? I never heard that one before.
 
MHTripple7
Topic Author
Posts: 591
Joined: Fri Feb 29, 2008 12:17 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Wed Jun 18, 2008 2:25 am

Thanks for all of the comments!

Quoting Ryanair!!! (Reply 4):

Wow, you lucked out there!

Quoting DL Widget Head (Reply 5):
Letting Eagle know you were coming and stating that the flight would be held are two very different things. Did an AA agent actually say that the flight would be held? Also, if I'm not mistaken, Eagle flights at MIA depart from a remote pad. I believe you have to catch a connection bus from gate D-35 and therein lies one of the main reasons for closing an Eagle flight from MIA 17 minutes (albeit a strange number) before departure and the crux of your inconvenience.

No she did not. All the agent in TPA told us is that MQ knew we were coming and she assured us that we would make our connection. For some reason I interpreted this as holding the flight but apparently I was incorrect in thinking that. Thanks for the clarification and information. It's funny though because the flight ended up leaving late anyway because they decided to let those three other passengers on.

It's interesting in foreign airports you see many airlines trying to locate late connecting passengers so they can make the flight. I can't say that I've seen the same with U.S. airlines.

Quoting Albird87 (Reply 2):
Hey nice little TR and what luck with the N438LX! I have worked with them down here as they are regulars! good guys the pilots! What did u think of the BE40? I havent actually had the chance to be on one of these but had the pleasure of a LJ45 once which was very cool apart from a sofa seat that was laid up along the side of the aircraft and when the plane took off, everyone on it sort of slid off the seat! was very funny!
Shame about your poor experience with MQ, however i think that AA were very kind with the refunds!
However MQ flights regularly leave MIA near the MTOW and not have many people on board! Its all about the cargo and fuel reserves needed for these short strips sometimes.

Haha thats awesome and I agree the pilots were excellent. I loved every second of it. The ride was very smooth and confortable. Yeah, I'm surprised we got any refund at all considering that we chose not to take the flight the next day. But my father was the one who got the refunds and I'm not really sure how he did it

Quoting Usair320 (Reply 6):
????? I never heard that one before

I'm not sure I made it clear enough.hey meant that depending on the turbulence,

[Edited 2008-06-17 19:54:38]
 
tsaord
Posts: 1267
Joined: Thu Aug 04, 2005 2:46 pm

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Wed Jun 18, 2008 5:30 am

Nice trip report. You really had a go with the Eagle folks huh??

So that is Marsh Harbor....someone very dear to me died there almost 7 years ago.

I liked the pics!
there are icons, then there are legends, then there is rick flair
 
TUNisia
Posts: 1515
Joined: Thu Aug 19, 2004 3:24 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Wed Jun 18, 2008 7:50 am

Loved the caustic commenting in this TR.

Nice pics and vids too!  Smile
Someday the sun will shine down on me in some faraway place - Mahalia Jackson
 
UN_B732
Posts: 3532
Joined: Wed Jul 04, 2001 12:57 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Thu Jun 19, 2008 3:26 pm

Where did the agent pull the 17 minute figure from? I always thought it was 15 prior to scheduled departure domestic, 30 international?

-A
What now?
 
Sketty222
Posts: 904
Joined: Sat Mar 04, 2006 6:36 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Thu Jun 19, 2008 10:18 pm

A greatreport and your so lucky to fly on a private jet

Quoting MHTripple7 (Thread starter):
Welcome to MIA
 Smile

I know what your thinking  Smile
There's flying and then there's flying
 
semsem
Posts: 1621
Joined: Fri Jul 29, 2005 1:06 am

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Fri Jun 27, 2008 9:29 pm

What was the cost to fly private?
 
ual757
Posts: 744
Joined: Thu Sep 28, 2006 12:58 pm

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Fri Jun 27, 2008 11:54 pm

Nice.....

great pics!
 
staralliance38
Posts: 1114
Joined: Sun Jan 06, 2008 11:09 pm

RE: Why Must AA Be So Difficult? (Many Pix/Vid)

Sat Jun 28, 2008 2:50 am

Thank you for sharing your experience. Made an interesting TR.

Quoting MHTripple7 (Thread starter):
Nice

Hah! This is why I like US Airways!

Quoting MHTripple7 (Thread starter):
Where the 'excellent' customer service comes from

Why is there a flag of Dominica on the wall. Do they have the other countries there too?

My aunt is always telling us to go to STX and the major way is through MIA. Yes, with American Eagle  Sad. US and DL also have service there too, but I kinda wanna try AA still. If we go, I really hope that doesn't happen to us.
Roar, lion, roar

Who is online

Users browsing this forum: CFWAD, TFlintoff24 and 36 guests

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos