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The British Airways Premium Experience (Part 1)

Posted: Tue Jul 22, 2008 3:55 pm
by Genius12
Please visit http://www.flyertalk.com/forum/showt...1c4fff800aa594e5169b68f17&t=847462 to view the trip report.

Please feel free to leave comments and questions below...

RE: The British Airways Premium Experience (Part 1)

Posted: Tue Jul 22, 2008 4:48 pm
by piskoto
Nice trip report, glad you liked BA!

Quoting Genius12 (Thread starter):

It%u2019s always great when, as soon as you step off the aircraft, a blast of warm air hits you in the face - it reinforces that you really are in a foreign country

Indeed, although for me it implies exactly the opposite, i.e. to have cool air surrounding my face once I deboard the plane! This reminds me that I am in a foreign country!

How was Ritz Carlton?
I will be staying there next week!

RE: The British Airways Premium Experience (Part 1)

Posted: Tue Jul 22, 2008 5:10 pm
by CityofAthens
Many thanks for your lovely trip report ... I thoroughly enjoyed reading your reviews and seeing the photos you so generously shared with us.

At a time when BA's F cabin is now looking somewhat dated (and in some cases, scruffy) it is pleasing to read that the staff that are part of the overall service proposition held their own. Excellent service from ground staff and, perhaps more importantly the cabin staff, can help to make up for other deficiencies that the customer may encounter.

Let us hope that you find the premium experience just as good, if not hopefully better, on your return to the UK  Wink

RE: The British Airways Premium Experience (Part 1)

Posted: Tue Jul 22, 2008 8:51 pm
by ppcd
Great trip report. Thank you.

One small comment though, you should have embedded your photos into your FT post.

RE: The British Airways Premium Experience (Part 1)

Posted: Wed Jul 23, 2008 8:06 am
by Genius12
Thanks for all the comments.

Quoting Ppcd (Reply 3):
One small comment though, you should have embedded your photos into your FT post.

Is this because it takes a long time for the images to load? How would I go about doing this for next time? Thanks.

RE: The British Airways Premium Experience (Part 1)

Posted: Wed Jul 23, 2008 10:44 am
by bastew
Reallly enjoyed the trip report, glad you enjoyed the service on board.

Regarding the point you made about there being no dedicated Club World check-in desks at LHR T5. Just another example of some of the very questionable decisions made by our 'management' whom seem to be full of lets not rock the boat 'yes-men'.

I remember when I, along with a group of around 30 other cabin crew were taken around T5 for our familiarisation tour. This was about six months before the opening. Whle guiding us around the departures hall the managers showed us the self service kiosks, the fast bag drop and the dedicated FIRST check in area. From us, there was a chorus of 'but where is the dedicated Club World check-in area'? The management reply was 'Club World passengers dont want a dedicated check in area, they want to check in online and print their boarding passes, not carry luggage and fly thru to the lounges'. Believe me, there were many a roll of the eyes from us crew, whom like the ground staff probably have a much better understanding of what BA's premium passengers DO value. This was a topic of much discussion among the front line staff. If Club World is the biggest area of revenue and profit should we really be making assumptions that they dont want a dedicated check in area? What about the Club passengers to India/Middle East/Africa that do tend to check in baggage, should they not have priority service? There were posts put on the internal discussion forums which were answered in a very fobbed off manner by the management (we know best).

And, T5 opens (sort of) and quelle suprise, 6 months later 'after feedback from our Club passengers and staff we have decided to install a dedicated CW check in area a T5'.  Yeah sure

RE: The British Airways Premium Experience (Part 1)

Posted: Thu Jul 24, 2008 10:42 am
by APYu


Quoting BAStew (Reply 5):
Regarding the point you made about there being no dedicated Club World check-in desks at LHR T5. Just another example of some of the very questionable decisions made by our 'management' whom seem to be full of lets not rock the boat 'yes-men'.

T5 was designed as the terminal to eliminate queueing - that was the response I got to the same question, so there was no need to provide such a faciliy for Club passengers as there would not be queues for them to complain about and everyone would be checked in within minutes. (But the F facility was needed to keep Posh Spice away from prying eyes).

I dont think ive been there and not seen a queue!

RE: The British Airways Premium Experience (Part 1)

Posted: Thu Jul 24, 2008 12:53 pm
by Genius12


Quoting Piskoto (Reply 1):
How was Ritz Carlton?
I will be staying there next week!

The Ritz-Carlton Central Park is an excellent hotel - our room was very spacious and the whole hotel has a very luxurious feel.

The only thing I would complain about would be the price of food and drink if you eat in the hotel, but high prices are what you have to expect at a five star hotel in the US.

A more detailed report on the Ritz-Carlton will feature in the second part of my trip report.

RE: The British Airways Premium Experience (Part 1)

Posted: Thu Jul 24, 2008 5:25 pm
by piskoto
Thank you! I appreciate it

RE: The British Airways Premium Experience (Part 1)

Posted: Sun Jul 27, 2008 4:03 pm
by Genius12


Quoting Piskoto (Reply 8):
Thank you! I appreciate it

I hope you enjoy your stay.  Smile

RE: The British Airways Premium Experience (Part 1)

Posted: Tue Jul 29, 2008 12:44 am
by A340600
What a superly detailed report, glad you enjoyed your First experience with British Airways Smile.

RE: The British Airways Premium Experience (Part 1)

Posted: Mon Aug 11, 2008 1:16 pm
by Genius12
Part 2 is now up and ready to be read! Please visit https://www.airliners.net/aviation-fo...ms/trip_reports/read.main/132166/.

RE: The British Airways Premium Experience (Part 1)

Posted: Mon Aug 11, 2008 8:48 pm
by ba319-131
Good report, nice honest view of your trip, thanks.

Will be travelling out on this same flight next week though in J  Sad  Wink

Regards

Mark

RE: The British Airways Premium Experience (Part 1)

Posted: Thu Aug 14, 2008 5:02 pm
by Genius12


Quoting BA319-131 (Reply 12):
Will be travelling out on this same flight next week though in J

The things we have to suffer.  Smile

RE: The British Airways Premium Experience (Part 1)

Posted: Wed Oct 15, 2008 10:29 pm
by KLM11
Thanks for such a comprehensive and enjoyable look at the premium products offered by BA! After reading both parts, I must say that I am a bit taken back by how sharp the contrast is between F and J...I thought that an airline like BA would aim to try and lessen such a difference between its two premium products. Thanks for all the great pics too!

--KLM11

RE: The British Airways Premium Experience (Part 1)

Posted: Thu Oct 16, 2008 7:13 pm
by davescj
Great TR! Thanks for posting! I am also looking forward to the new BA F....I've been saving my miles for it.

Dave