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OA260
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Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 12:08 pm

Time to bump up my miles so I booked a day trip to Greece. Athens was not available for the dates I needed so I got Thessaloniki instead. I actually did not mind as you get quite a few hours in ZRH and I wanted to spend some time in the city.

Due to Anet issues since an update I cant embed Videos so please click the link to be guided to them.



DATE : 15/OCT/2008
FLIGHT: LX 401
ROUTE: DUB-ZRH
A/C : A320-214
REG: HB-IJS
CLASS: BUSINESS
SEAT : 3A

As I got off the coach I took some photos of the new Terminal 2







I checked in at the Swiss desk two hours prior and there was no que. I got 3 boarding cards. DUB-ZRH ZRH-SKG and SKG-ZRH. The only problem is that the boarding cards do not print off the FF status properly. I always have to get them re issued in ZRH. Anyway I went through security and went to the lounges. I did not bother to eat in the food court as I was looking forward to the nice meal on the plane.

Anna Livia lounge







Then the BMI lounge



FF info on 1st BP only and not showing Gold status to obtain priority boarding.











After a while it was time to head down to the D gates where the flight was to depart. Its quite a long walk so I left plenty of time.

There were some nice views to be had and EY and AA were also parked there.



VIDEO

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg1.flv























Soon my flight landed and made its way to the gate

VIDEOS

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg2.flv

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg3.flv

















Soon it was time for boarding. Y class was full and C class had only two fare paying passengers. Before we left the gate 3 upgrades joined us. One was a crew member on vacation with his mother. He has been on two of my flights in the past so I regognised him. Another was a Y class passenger.

The Water and towel service came around



VIDEOS

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg4.flv

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg5.flv

































We took off and flew over Dublin City







Dun Laoghaire



Soon after it was time for the meal service . 1F was served first ( Y class passenger upgrade) . Then 3C (paid J class passenger was served). The meal was my favourite so I was pleased. Not for too long though !! I was handed my meal and I was shocked . It was in tin foil and was dry chicken and rice. I told the FA that there must be some mistake to which I got a reply ''Sorry sir but we had only 2 Business class passengers booked and therefore they only loaded 2 meals in Zurich''. I replied '' but I was one of the two that paid for Business Class''. She appologised and went away. I started to eat half of it but it was disgusting. I really was dissapointed. I sent it back along with the nasty plastic cutlery. Later the Maitre D Cabine came down and appologised. I told her that it was the first time I have ever had to send a meal back on Swiss and that I have taken 22 flights in the last 12 months in Swiss Business class. She said she would make a report and took the details from my Gold card. I told her that the other J class meal should have gone to me. Anyway I also added that I did not blame her and that there was now nothing that could be done.

This was the meal ::



The meal my seat mate got was actually featured in the Swiss magazine !! Spot the difference including Cheese plate and Dessert.

http://i418.photobucket.com/albums/pp270/dubskg3/lxmeal.jpg

Anyway after that to me the rest of the service was lacking. Coffee came without chocolates.



Then I read the paper .... more depressing news



Half an hour later chocolates arrived.



I would have preffered them as normal with my coffee.



http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg6.flv

Anyway the rest of the flight was un eventful and we landed.





I stored by cabin baggage in left lockers at ZRH and went into the city for 5 hours.



DATE : 15/OCT/2008
FLIGHT: LX 1850
ROUTE: ZRH-SKG
REG: HB-IOH
A/C : A321-112
CLASS: BUSINESS
SEAT : 3F Moved to 1A

After a nice trip to the city centre I took the train back to the airport. I went to the Swiss check in desk and got my Boarding passes re issued then went to the new Senetor lounge.















Then I went to take a shower.












Soon after it was time to board. I was greeted by a really friendly crew. They welcomed everyone as they boarded in German and Greek ''Kalispera''. They got good smiles from the Greeks . Nice touch I thought.

http://i472.photobucket.com/albums/rr82/dubskg1/CIMG3077.jpg




Soon after were offered Water and towel.



I was also offered newspapers to which I declined.

VIDEOS

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg7.flv

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg8.flv

What made me laugh is there was a Greek Orthodox Priest that had obviously had medical treatment in Zurich and was flying back to Greece. He had a tube in his nose.His escort was a lady who was booked in Business Class and he was booked into row 28 !! I would have thought that she would have offered him the Business class seat but oh no , maybe its just my religious up bringing coming out LOL....

After take off the drinks and snacks came round .



Then at last my first real Swiss meal !!



Followed by Coffee AND Chocolates at the same time .



Service levels restored I took a sleep.







I went to the bathroom and on my way back got talking to the crew. I told them I would see them on the return leg. They looked surprised at first but then when I told them I was doing it for the miles they seemed to understand.

Soon we passed over the air space of the Former Yugoslav Republic of Macedonia into the Greek province of Makedonia. The Maitre D Cabine came to all Business class passengers and addressed them by name.

''Mr ...... I hope everything was ok for you tonight , thank you for flying with Swiss and we hope to see you again ''.

To me she said ''Mr ...... I hope everything was ok for you tonight and we look forward to seeing you in 3 hours ''. She smiled and I laughed and thanked her.

VIDEOS

http://s418.photobucket.com/albums/p...ubskg3/?action=view¤t=dubskg9.flv










We disembarked and got the bus to the terminal.





I decided to walk around the terminal and kill time.









Nice to get the Serbian flag into the blinds LOL















Hellenic Aviation club





Trouble with the Unions lol





I then decided to go for a walk outside



















Lots of A3 metal on the ground at SKG.







After that I went to the Swiss ticket desk to get my €8 voucher for drink&snack due to the Phillipos lounge ( named after me ) LOL..... being closed .



I got my usual favourites Milko Choc milk and Tyropittas ( Feta cheese pies ).


Monument to Alexander the great / O Megalos Alexandros





No Greek word for Memmingen !! Where is that anyway ??



After some shopping I went through passport control and took some more photos and got duty free.







Soon after it was time for boarding.



DATE : 16/OCT/2008
FLIGHT: LX 1851
ROUTE: SKG-ZRH
REG: HB-IOH
A/C : A321-112
CLASS: BUSINESS
SEAT : 3A

I got on the bus to the aircraft and was greeted by the same crew with smiles. They asked me if I was tired and hungry to which I replied so so .









The crew came to me with blankets and pillows and we chatted for a while. The other passengers were looking and must have thought I knew them or something. The crew were great I have to say. Its nice because on such a trip you get to know them more and build a rapport.

After take off I was served a really nice breakfast.



I then was asked if there was anything else I needed to which I replied no thank you and got some sleep. I woke up after a while and noticed a small plate with 4 Swiss chocolates on it . I was half asleep and took them and Put them in case they got taken back LOL... I fell asleep again and woke up to find four more so I put them in the bag again.

Soon after it was time to land . The Maitre D Cabine came to me and thanked me for flying with Swiss and hoped to see me again in the future. I thanked her for her excellent service and for looking after me so well. She seemed flattered and smiled.

We landed into a very wet and windy Zurich , the plane was swinging a bit.

I disembarked and went to the Swiss arrivals lounge for a shower and snack.











I then went to the self service check in machines to get my ZRH-DUB boarding pass.







I then went to the Senator lounge for a while . I met a guy I know from previous trips and chatted for a brief period before I said I would see him at the gate.



DATE : 16/OCT/2008
FLIGHT: LX 400
ROUTE: ZRH-DUB
A/C : A320
REG: HB- ???
CLASS: BUSINESS
SEAT : 3A



Soon after it was time to go to the gate. I met with the guy again and we chatted about various Swiss related things.



We boarded and then the water and towel service began.



A very wet ZRH



After a while two more people boarded. One of whom I also know from work LOL... you cant go anywhere these days .













After take off another nice breakfast and the crew were very nice also.



VIDEOS

http://s418.photobucket.com/albums/p...bskg3/?action=view¤t=dubskg12.flv

I then slept for the remainder of the flight and soon it was time to land. We arrived at the D gates again and they opened the door to a artic feeling breeze LOL....

I said goodbye to the crew and also to the two guys I knew and took the coach back home.

So thats the end of my trip report. Im glad the 3 flights out of 4 were the usual good standard. Its a shame about the first flight. I guess because Swiss has such a good product when something goes wrong it really feels bad. Everyone makes mistakes but they should make sure that paid passengers get the priority. Many times I have got an upgrade and I would always expect to get meal service last if there were any left.

Anyway so far 99% of my flights have been great so its not a bad record for Swiss. They are still my favourite airline.

Thanks for reading and any comments / suggestions appreciated as always

Regards

OA260
 
EIDAA
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 12:52 pm

Hi Philip!

Another great LX report there, even if the first leg was a bit disappointing.

I am looking at the option of taking the same trip in a few weeks actually. Assuming work doesn't get in the way, I will finally get to try out LX.

FYI, it looks like the ZRH-DUB flight was on HB-IJH.

Thanks
Andrew
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EISHN
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 12:53 pm

Cool TR OA260, and very funny.

We sure would like a Swiss service here in SNN....  Yeah sure someday hopefully.

Bring on the next one!
 
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rogerbcn
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 1:11 pm

Hola Philip!

Intersting TR to collect miles.

The incident on the first flight seems quite ridiculous. Do they only load meals for the excat number of passengers? What about last minute sales? I think the are a little too strict. I guess some Mediterranean improvisation would do some good to them  Wink

Salut,

Roger
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EI320
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 1:51 pm

Great TR Philip, the Swiss experience seems "miles" ahead of other carriers  Wink

Pity about the flight to ZRH, but I suppose these things happen, even though they shouldn't. To be honest, if that was my first flight on LX and I was served up that mess in J class, I'd be reluctant to fly them again, but luckily instances like those seem rare on Swiss.

I was just thinking about Anna Livia, does it ever get overcrowded in there with the amount of carriers using it, especially with AF, BA, CO, DL etc all of whom have a significant presence at DUB, and that's outside the non-corporate pax who use it?

Thanks for posting,

EI320
 
Widebodyroga
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 2:03 pm

Great trip report as always. I will have a better look once I get back from work. As a fanatic vexilologist geek :D I need to make a quick comment first though: The flag-lines on JAT's desk blinds do not represent the serbian flag (this one goes red-blue-white from top to bottom, with the coat of arms on the middle left corner) but the post-90's Jugoslavian/Serbomontenegrin one. I guess they decided to stick with that configuration for the time being.

Thanks for sharing!   Smile Will be back with more.

[Edited 2008-10-18 07:06:04]
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davescj
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 2:39 pm

Great TR! Thanks for sharing!

Dave
Can I have a mojito on this flight?
 
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SOBHI51
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 2:54 pm

A very nice report.But i think you were a little harsh in the heading.I agree with you that the meal situation on your first leg is a big mistake.But does it deserve to label it as a disapointment(one s only),because by reading the topic heading i thought that your whole trip was a disaster.
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FLIEGER67
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 3:43 pm

Hey, Phil,

another interesting story from your point of view.
Unbelievable that behaviour on your first flight, first service to paying pax, no question.

Quoting OA260 (Thread starter):
No Greek word for Memmingen !! Where is that anyway ??

Allgäu, Southern Germany, between nothing and nowhere. Newly opened last year, another former miliary airfield. Run by some local companies.

Quoting OA260 (Thread starter):
Lots of A3 metal on the ground at SKG.

Looking forwad to four more legs on A3, SKG included, next month.

Regards,
Markus (FLIEGER67)
Tripreporter.net
 
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shamrock350
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 4:22 pm

Great report Philip!

Really liked all the photos and videos, shame your first flight wasn't up the usual standard but nice to hear the other flights were enjoyable. DUB T2 is starting to dwarf the rest of the airport already.

Kevin
 
LH4116
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 4:29 pm

Nice TR phil!
Well yet another great LX C tr from you. I see that they have improved the meal service in C, i didn't remember them have a salad, hot entree, cheese and dessert before. Did they also improve the catering in Y? Swiss looks like a great airline in C, their fares are also great so i think i should try them out some day.
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B747forever
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 4:34 pm

Great TR Phil.

Plenty of pics, which is great!!

So pity about the incident on your flight to ZRH from DUB. Things like that should not happen. However, seems you had great flights on the other sectors.


Thank you for sharing

B747forever
Work Hard, Fly Right
 
shamrock104
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 4:35 pm

Great Report - thanks for sharing Philip.

I hope you get compensated for the incident on the DUB-ZRH sector. That is compelety unacceptable and to be even told 'There were 2 business passengers' in other words - not you is a disgrace. IMHO the blame lies solely with the Chef de Cabine - he/she should have done their job and ensured full fare pax were served before upgrades etc.

Must do one of those swiss business flights whenever they come on sale!
 
Hywel
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 5:13 pm

Let me guess - you're using Swiss' business saver fares to get 6500 status miles in Diamond Club?

Am I wrong? Big grin
 
semsem
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 5:37 pm

It seems that you got a typical Swiss Y meal on your first leg. Now you know how awful the LX meals in Y taste like. Small portions that are either unedible or tasteless, with a plain green salad to start. In my experience CO and LX offer the worst meals in Y on long haul flights. The meals in C look great.

Up until the early 80s Swissair on flights to the US used to always serve in Y the same meal in your picture; filet mignon, croquettes potatoes with smoked salmon as a starter. There was no choice and I always looked forward to it.
 
ba319-131
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 6:48 pm

Hi Philip,

Great report and pictures as always, really enjoyed, thanks  Smile

Quoting OA260 (Thread starter):
Soon after it was time for the meal service . 1F was served first ( Y class passenger upgrade) . Then 3C (paid J class passenger was served). The meal was my favourite so I was pleased. Not for too long though !! I was handed my meal and I was shocked . It was in tin foil and was dry chicken and rice. I told the FA that there must be some mistake to which I got a reply ''Sorry sir but we had only 2 Business class passengers booked and therefore they only loaded 2 meals in Zurich''. I replied '' but I was one of the two that paid for Business Class''

- This is amazing, I cannot believe that they don't carry extra meals for last minute bookings etc, very poor - have they come back to you yet?

Apart from the 1st leg, LX look as good as always, in fact, I may take them to Japan in J next Feb!

Regards

Mark
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OA260
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 7:14 pm



Quoting EIDAA (Reply 1):
FYI, it looks like the ZRH-DUB flight was on HB-IJH.

Thanks I knew it would be you or Another Irish Anetter to help me out . Tell me I think it was you that mentioned about the leased older interiors last year? Have they all gone now or did they keep them and refit them with new seats?

Quoting EISHN (Reply 2):
SNN....   someday hopefully.

Never say never . LOL

Quoting Rogerbcn (Reply 3):
Mediterranean improvisation would do some good to them  

Hola Roger, Very true !! Im looking forward to your next report also.

Quoting EI320 (Reply 4):
I was just thinking about Anna Livia, does it ever get overcrowded in there with the amount of carriers using it, especially with AF, BA, CO, DL etc all of whom have a significant presence at DUB, and that's outside the non-corporate pax who use it?

Not really although in Summer season it does with the USA flights. I literally go in there to use the net and maybe have a snack. Sometimes as you can see in the photo above I take a scone and crisps from there into the BMI lounge as its better than the BMI offering. Anyway I dont feel guilty as it frees up a seat for someone else.

Quoting WideBodyroga (Reply 5):
but the post-90's Jugoslavian/Serbomontenegrin one. I guess they decided to stick with that configuration for the time being.

You are indeed correct .

Quoting SOBHI51 (Reply 7):
But i think you were a little harsh in the heading

Hmm maybe , but I was very dissapointed and it was my ''first'' dissapointment on Swiss and my first sector so that was my thinking behind the title. As you can see the rest was good and when doing a TR I always try to be unbiased even if like this time it makes me dissapointed to report a bad experience on one of my favourite airlines.

Quoting FLIEGER67 (Reply 8):
Allgäu, Southern Germany, between nothing and nowhere. Newly opened last year, another former miliary airfield. Run by some local companies.

I knew you would know Markus. Im surprised you have not been there LOL.... I guess its for tourists visiting the Halkidiki area ?

Quoting Shamrock350 (Reply 9):
DUB T2 is starting to dwarf the rest of the airport already.

Yes it will be great when it opens. We should all meet up on the opening day.

Quoting LH4116 (Reply 10):
i didn't remember them have a salad, hot entree, cheese and dessert before

Yes it seems to have got more substantial.

Quoting B747forever (Reply 11):
seems you had great flights on the other sectors.

Yes the other sectors were 100% so no complaints there. Thanks for the thumbs up.

Quoting Shamrock104 (Reply 12):
'There were 2 business passengers' in other words - not you

I know that was what made me feel even worse. I was just a number. Why would she think I was not a full fare paying passenger. Maybe because I was not in a suit? Those days are ,long gone.

Quoting Hywel (Reply 13):
Am I wrong? 

Nope your 100% correct and right lol..... can you blame me . Easy miles.

Quoting Semsem (Reply 14):
It seems that you got a typical Swiss Y meal on your first leg.

Remind me not to do longhaul Y then LOL... It was horrible.

Quoting BA319-131 (Reply 15):
have they come back to you yet?

Not yet Mark. Thanks for the comment. I guess it will take a week or so. I also emailed them to give my address and mobile number etc.. I dont want to have that happen again and I have 12 more Swiss sectors booked so best to get it sorted now.
 
LH4116
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 9:03 pm



Quoting Semsem (Reply 14):
Quoting Semsem (Reply 14):
It seems that you got a typical Swiss Y meal on your first leg.

To me it looked like some of that rubbish EI serves on transatlantic flights.
SAS Plus is Business Class made faux!
 
SR100
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 9:54 pm

I had recently the same meal issue as full fare business class passenger on the Swiss flight ZRH - LAX. There were many upgrades and stand-by passengers including the wife of one on the flight deck - she had to visit her husband several times during the flight, but I guess it was more about Paris Hilton traveling in First Class...

We were seated in row 6, that is the first row of the second C-class cabin right after the galley at doors 2L/R on the A343. Orders were taken, but service started at row 4 right after the First Class and then they did not continue with row 6 in the second cabin, but went to the last row of C class and serving from the rear to the front. When they were at our row, they no longer had our starter's choice. This is one of the moments, I just get upset about such a lack of professionalism and told the FA "do you want to tell me, that you have given our choice to all the upgrades?"... She looked at me quite surprised, told us to wait and then brought from F class basically the same, which again was nice

A few days later, we were flying on a UA 772 from HNL to NRT, again in C class. The NRT based FA in C class was running all over the C cabin, back and forth, from the front to the back, then again to the front to take order while taxing - luckily - to the reef runway. But she was taken orders based on the priority of the passengers, again having many upgrades. This and the whole rest of the service was outstanding.

With Swiss, I have the impression, that their C class service within Europe is fine, but the longhaul product is far beyond the competition. Not only because of the outdated cabin product on both the 343 and 332, but there are always so many mishaps, e.g. after boarding in NRT, our two seats were the only without headsets, if you ask for a refill, about half of the time they forget it, etc.
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B747forever
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 9:58 pm



Quoting SR100 (Reply 18):
had recently the same meal issue as full fare business class passenger on the Swiss flight ZRH - LAX.

Wow, this sounds more and more as a common problem. LX really need to get their act together regarding this issue. Otherwise it will lose its customers.
Work Hard, Fly Right
 
Hywel
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 10:13 pm



Quoting B747forever (Reply 19):
Wow, this sounds more and more as a common problem. LX really need to get their act together regarding this issue. Otherwise it will lose its customers.

LX is still better than SK  Wink
 
sr117
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RE: Swiss Business Class+My First Dissapointment W

Sat Oct 18, 2008 11:10 pm



Quoting SR100 (Reply 18):
A few days later, we were flying on a UA 772 from HNL to NRT, again in C class. The NRT based FA in C class was running all over the C cabin, back and forth, from the front to the back, then again to the front to take order while taxing - luckily - to the reef runway. But she was taken orders based on the priority of the passengers, again having many upgrades. This and the whole rest of the service was outstanding.

Taking meal priorities by passenger priority is quite important, but I think that going back and forth with no apparent order looks quite bad, having the person next to you asked for their choices and then being ignored in my humble opinion feels borderline rude, even if it is done in a polite fashion.

A very good solution is to simply ask people their choices and write them on the passenger manifest, afterwards just allocate the meals according to the status and voila, you serve passengers according to status and you do not serve passengers in an overtly preferential way.
 
B747forever
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Oct 18, 2008 11:43 pm



Quoting Hywel (Reply 20):
LX is still better than SK

He, he. Well that is true.
Work Hard, Fly Right
 
semsem
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 1:55 am

LH4116: you mean by EI, Aer Lingus? I flew Aer Lingus Dublin to New York R/T and felt the meals were excellent.
 
luv2fly
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 2:00 am

Question I saw in one of the photos a 737 called Seagle Air? Can you tell me about them if you know anything, Thanks.
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b707forever
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 2:27 am

I'll take LX, LH, SK, BA or just about any European carrier's Y or J class over what we deal with in the US.
 
SXDFC
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 4:06 am

Wow a disappointment with LX ? now that's something you don't hear too often, however I suppose these thing happen. Great pics though, as something you normally expect from your TRs  Wink
 
B747forever
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 5:16 am



Quoting B707forever (Reply 25):
I'll take LX, LH, SK, BA or just about any European carrier's Y or J class over what we deal with in the US.

Now that is true.

However, I really like your username  Wink
Work Hard, Fly Right
 
SInGAPORE_AIR
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 8:32 am

You were very kind to have deal with that first meal situtation the way you did. I would not have been so understanding.
Anyone can fly, only the best Soar.
 
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airbuseric
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Oct 19, 2008 4:13 pm

Hi Philip

yeah, the crew actually can do about it. On their passenger manifest should be stated about each passengers status. Also about upgrades, staff, even frequent flyer status, if I'm not mistaken. Not good actually.
I fly quite frequently in C as staff, although on duty. And every now and then, crew gets back to me to tell that my choice if given to somebody else. That's how it should be, these are standard regulations.
Since the crew made a report, I really want to know how they solve this issue with you.

For the rest, Swiss quality and service. The pics are great!

Cheers,
Eric
"The whole world steps aside for the man who knows where he is going"
 
ThereandBack
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Oct 20, 2008 2:08 am



Quoting OA260 (Thread starter):
What made me laugh is there was a Greek Orthodox Priest that had obviously had medical treatment in Zurich and was flying back to Greece. He had a tube in his nose.His escort was a lady who was booked in Business Class and he was booked into row 28 !! I would have thought that she would have offered him the Business class seat but oh no , maybe its just my religious up bringing coming out LOL....

I wouldn't have given him my seat either.
Great report and pictures as usual. Sorry the service was off on the DUB-ZRH leg of your trip.
 
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OA260
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Oct 20, 2008 10:12 am



Quoting Luv2fly (Reply 24):
Question I saw in one of the photos a 737 called Seagle Air?

Yeah I wondered that also.

Quoting Singapore_Air (Reply 28):

Hmm well maybe it was because it was Swiss I held back because I know that its not the normal service. I actually felt guilty in a way but just had to make my point. I was quite polite though and as I said I told the girl I didnt blame her. Although thinking about it she should have looked at her list a bit better.

Quoting Airbuseric (Reply 29):
Since the crew made a report, I really want to know how they solve this issue with you.

Hi Eric , yes I agree with you . I will keep you posted but I dont expect much to be honest. I have heard that they send out a standard letter.

Quoting ThereAndBack (Reply 30):
I wouldn't have given him my seat either.

Hmm well I wouldnt have given up mine but If I was the escort and it was being paid for me then I most certainly would. It comes down to respect.
 
musapapaya
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Oct 20, 2008 8:02 pm



Quoting OA260 (Reply 31):
Hi Eric , yes I agree with you . I will keep you posted but I dont expect much to be honest. I have heard that they send out a standard letter.

I would imagine LX will put some miles in your account to make up some of the difference. I have to agree with yourself and the majority of other posters, LX does offer something nice (I travel in Y) at a good value. Certainly they are better than most of their European coounterparts (KL and BA come to my mind....)

Thanks for your report!
musapapaya
 
EIDAA
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RE: Swiss Business Class+My First Dissapointment W/Pic

Tue Oct 21, 2008 3:38 pm



Quoting Oa260 (Reply 16):
Tell me I think it was you that mentioned about the leased older interiors last year? Have they all gone now or did they keep them and refit them with new seats?

Sorry it took a while to get back to you on this. It might have been me alright, or maybe your partner in crime when it comes to Star Alliance, Mr BD - BrianDromey.

I have not dealt directly with these aircraft in a while, but my understanding is that when they came out of TK they still had the old interiors and these are being replaced. We had five aircraft in that batch that went back into LX and they are not due to come out for some years yet.
Most Flown:- G-BUVA (20 Flights), EI-DEB (12 Flights), EI-JFK (11 Flights)
 
LXA340
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RE: Swiss Business Class+My First Dissapointment W/Pic

Tue Oct 21, 2008 7:44 pm



Quoting OA260 (Thread starter):
Soon we passed over the air space of the Former Yugoslav Republic of Macedonia into the Greek province of Makedonia. The Maitre D Cabine came to all Business class passengers and addressed them by name.

That sounds like a Maitre D Cabin I had on a fliight from ZRH to JFK a few months back she came to all C Class pax at the begining of the flight to greet us by name and introduce herself and wish us a lot of fun and that we should enjoy the flight. Ok it was an A330 but it was a day flight and the food was excellent...  Wink. Towards the end of the flght she came to all of us to say good bye.

BTW; What are the crew doing in Thessaloniki during their 3 hour stay there, they shut the light off in the cabin and take out their sleeping bags and take a nap or what?
 
Eirules
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RE: Swiss Business Class+My First Dissapointment W/Pic

Tue Oct 21, 2008 9:13 pm

Top marks as always Phil

Sorry about your disappointment, I hope there is none of that on my LX trip next month, I will not be impressed!! Like LXA340, I too am curious what the crew get up to in SKG, maybe I'll stalk them when I get there!

Well done as always
The way you cut your meat reflects the way you live....
 
Ndebele
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RE: Swiss Business Class+My First Dissapointment W/Pic

Thu Oct 23, 2008 4:02 pm

Hi Phil,

thanks for sharing yet another LX report with us, I quite enjoy reading those reports, as LX is an airline I used to fly on regularly, and now that I don't fly them any more, it brings back some nice memories each time I read one of your reports.

I was lucky to watch the pics of your report yesterday already - the pics have disappeared by now, your photobucket bandwidth is exceeded - I guess your report was just too popular Big grin

The C-class meal being served to the wrong passenger was a mistake, and it shouldn't have happened. But it has happened, and once it had happened, they couldn't change it any more. I mean, they could hardly tell the other upgraded passenger to hand his C-class meal back.

Regards, Alex.
 
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OA260
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RE: Swiss Business Class+My First Dissapointment W/Pic

Thu Oct 23, 2008 6:21 pm

Hi Alex ,

Quoting Ndebele (Reply 36):
they could hardly tell the other upgraded passenger to hand his C-class meal back.

No I guess not , they should have turned him upside down and made him give it back LOL..( joking of course ). Like you said what is done is done.

Quoting Ndebele (Reply 36):
I guess your report was just too popular 

Does this affect my bandwidth everytime someone views my report?? I never knew that .

Thanks again and look for a new report next week !!

Philip
 
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OA260
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RE: Swiss Business Class+My First Dissapointment W/Pic

Fri Oct 31, 2008 11:05 am

Ok so I got a response from Swiss yesterday. I got a telephone call from Swiss customer relations in Zurich. Surprised me a bit at first. The guy appologised and said that was not the product they aimed to provide and they are sending me a ''special gift'' by post !! Im curious now . 10/10 to Swiss for the way they handled it, I didnt know airlines did that kind of thing anymore.

I will let you know what I get lol....

I have to say Im very impressed .
 
B747forever
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RE: Swiss Business Class+My First Dissapointment W/Pic

Fri Oct 31, 2008 2:09 pm



Quoting Oa260 (Reply 38):

Wow, that is impressing. Wonder what you will get. Let us know, please  Wink
Work Hard, Fly Right
 
PlaneHunter
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Nov 01, 2008 9:20 am

Nice report Phil - however, loading all these many pics took very long. The ones I enjoyed looking at most were the sharp meal pics. Quite surprising to hear about such a negative experience on Swiss. Yes, that particular meal doesn't look good at all...


PH
Nothing's worse than flying the same reg twice!
 
LXA340
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sat Nov 01, 2008 11:48 am



Quoting Oa260 (Reply 38):
Ok so I got a response from Swiss yesterday. I got a telephone call from Swiss customer relations in Zurich. Surprised me a bit at first. The guy appologised and said that was not the product they aimed to provide and they are sending me a ''special gift'' by post !! Im curious now . 10/10 to Swiss for the way they handled it, I didnt know airlines did that kind of thing anymore.

Nevertheless regarding service and professionalism LX are one of the best in the industry. This is really nice how they handled it. Let us know about your present when you receive it  Wink
 
musapapaya
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RE: Swiss Business Class+My First Dissapointment W/Pic

Sun Nov 02, 2008 9:59 pm



Quoting LXA340 (Reply 41):
Nevertheless regarding service and professionalism LX are one of the best in the industry. This is really nice how they handled it. Let us know about your present when you receive it

I feel excited for you to Phil - do remember to let us know what it is when you get it!
 
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OA260
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Nov 24, 2008 7:55 pm



Quoting Musapapaya (Reply 42):
I feel excited for you to Phil - do remember to let us know what it is when you get it!

Ok So I got home today and found a box had been delivered. And it was from Swiss .











So a nice gift. I will save it for Christmas. Im not sure what it tastes like. Maybe our Swiss members know ??

Im quite impressed.
 
musapapaya
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Nov 24, 2008 8:18 pm



Quoting Oa260 (Reply 43):
Im quite impressed.

I am too Phil - give us another update after Christmas and tell us if it tastes nice!

I cant wait for my next trip on LX to Berlin. Unfortunately we did not book the C class as we want more cash to spend in Berlin....

Cheers
musapapaya
 
n272wa
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Nov 24, 2008 8:32 pm

Awww thanks Philip, you really shouldn't have!!! I am at the same address, send it down!  Smile
 
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OA260
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Nov 24, 2008 8:43 pm



Quoting Musapapaya (Reply 44):
I am too Phil - give us another update after Christmas and tell us if it tastes nice!

I will raise a toast to you .

Quoting N272WA (Reply 45):
Awww thanks Philip, you really shouldn't have!!! I am at the same address, send it down!  

Haha you must be joking !! I have seen alcohol and you mixed before... not a pretty site  Wink
 
landingshortly
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Nov 24, 2008 9:31 pm



Quoting Oa260 (Reply 16):
Thanks I knew it would be you or Another Irish Anetter to help me out . Tell me I think it was you that mentioned about the leased older interiors last year? Have they all gone now or did they keep them and refit them with new seats?

Dear Oa260 - I just took HB-IJV yesterday which had the old interiors. ewww ...
Singapore Airlines - you're a great way to fly.
 
shamrock321
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RE: Swiss Business Class+My First Dissapointment W/Pic

Mon Nov 24, 2008 9:55 pm

After reading all the LX reports a LX flight enroute to Berlin sounds orgasmic lol, I hope to return to Berlin in Febuary my favourite city!
 
staralliance38
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RE: Swiss Business Class+My First Dissapointment W/Pic

Tue Nov 25, 2008 12:44 am

Wow Nice TR and Gift! LX looks like is has a cool product  Smile. Would love to fly em soon.
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